Date Received: 2020-11-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was transferred to Shellpoint Mortgage Services in XXXX of 2020. As of XX/XX/2020 the loan was paid in full and all loan requirements were satisfied to release lien and title. In order to transfer the property to real property from a mobile home, DMV ( Department of Motor Vehicles ) requires the original title or original release of lien to be provided. After contacting Shellpoint Mortgage reoccuring weekly since XX/XX/2020 to provide ORIGINAL release of lien or title I have still not received. Shellpoint mortgage has since operated like a predatory lender and violates their policy to send original copies of requested documents within 90 days. My wife lost her job due to COVID and we have been trying to sell the property since XXXX for some financial relief and Shellpoint continues to delay this information and handles the situation very laxed with no regard for doing their part.
Company Response: Company believes the complaint provided an opportunity to answer consumer's questions
State: NC
Zip: 28348
Submitted Via: Web
Date Sent: 2020-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-11
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In a previous comlpaint, ID : XXXX, the following issues had been addressed : New Rez/Shellpoint Mortgage failed to pay taxes to XXXX County, Minnesota from my escrow account making me delinquent in my property taxes due, taxes were paid to City of XXXX, Virginia, New Rez/Shellpoint Mortgage failed to property record tax information provided by XXXX XXXX XXXX who originally granted the mortgage, New Rez/Shellpoint failed to take any action for several months so that the delinquent tax bill accrued interest. In XXXX, I was notified that the tax payment to XXXX XXXX, Minnesota had failed and that the first semiannual taxes remained unpaid. In addition, the second semiannual taxes were due on XX/XX/XXXX. Now, I am very much overdue for the first semiannual tax, and now overdue for the second. There has been no further communication since I submitted my documentation stating so. New Rez/Shellpoint must pay the taxes properly so that it no longer negatively impacts my life, credit, and future career as a lawyer.
Company Response: Company believes the complaint provided an opportunity to answer consumer's questions
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Shellpoint since XX/XX/2019 has failed to ensure a single point of contact to address my issues with payments, escrow, late fees, etc. Shellpoint since XX/XX/2019 has mishandled my mortgage loan since transfer from the other servicing mortgage XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Shellpoint the company servicing the my mortgage account since XXXX of 2019 has impose fees such as escrow. I have asked for Shellpoint to send me a itemized letter of calculated escrow, monthly payments used for escrow and payments sent to escrow and the balance at the time and they have failed to do so.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Shellpoint the company servicing the my mortgage account since XX/XX/2019 has impose fees such as late fees. Has repeatedly claimed I have not made a payment or was late on my payment even though I have proof of money orders mailed and cashed. I have asked for Shellpoint to send me a itemized letter of payments received, money order reference and the balance at the time and they have failed to do so.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-11
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I applied for a mortgage refinance from same lender. I have signed up for receiving my documents via email only from the lender for my existing mortgage. Inspite of that lender sent me loan diclosure for refinace through USPS. Now, due to election USPS delivered my package to wrong address. People who received my package delivered my package to me but not before they opened it. I can not do anything since per law they claim that they have opened it by mistake. And to my surprise, New Rez doesn't even mask PII like SSN on the loan disclosure document.
Company Response:
State: PA
Zip: 17050
Submitted Via: Web
Date Sent: 2020-11-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: applied for line of credit to obtain auto loan through our credit union denied because Ditech ( which is a sister company of New Rez Shellpoint according to letter we received ) show open which according to XX/XX/XXXX it should state paid closed due to it being sold to New Rez. Also, because New Rez is showing we are late on our payments when we are not late. Also, due to this our escrow account is short and they company still hasn't shown where we paid an additional escrow payment in the amount of {$2400.00}. Our payments are made biweekly from our checking account with XXXX XXXX XXXX. We have a over payment of like {$530.00}. Showing results for " New Rez '' [ Show all transactions ] XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type deposit XXXX XX/XX/XXXX REFUND XXXX XXXX NY activity type deposit status type icon cleared Cleared. Select to mark activity type deposit XXXX XXXX XX/XX/XXXX REFUND XXXX XXXX NY as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX XX/XX/XXXX Show additional information for activity type billpay XXXXNEWREZ Bill Payment activity type billpay status type icon cleared Cleared. Select to mark activity type billpay XXXX NEWREZ Bill Payment as Reconciled XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75150
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I purchased a brand new home in XX/XX/1996. I made a {$20000.00} down payment mortgage balance was {$72000.00}. The loan has been transferd from XXXX, XXXX XXXX, XXXX, Ditech, NewRez, Shellpoint. XXXX forced me into Making Homes Affordable when the XXXX Oil Spill hit. I lost my {$80000.00} job and was only 2 months behind. When I tried to call in my 3 months worth of payments they would not accept the money. I have no idea how much money was added to the principal including interest during this time period ... because no one can produce it. Then when I recovered I stared making additional principal payments to Ditech ... XXXXthey really socked it to me by putting the payments in an " UNAPPLIED BALANCE '' account in the amount of {$13000.00} +. After 1 year of telephone calls to Ditech to correct their mistake they file bankruptcy. Now NewRez says they can't correct previous service providers mistakes and I still owe another 40 years worth of payments at $ XXXX. I have been dealing with this for 15 years ... the house should be paid off by now. I will be XXXX in XXXX, no one will correct this mistake. PLEASE HELP!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 325XX
Submitted Via: Web
Date Sent: 2020-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-10
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I see multiple 120 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2020-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Purchased a lot with 2 houses on it in XX/XX/XXXX. The house that was built in XXXX had water running underneath it compromising the floor joist and creating XXXX XXXX. I tore it down on the XXXX of XXXX. The Mortgage company went into my escrow account and took XXXX for a home owners policy for a home that no longer exists. I have tried several times to get my money back they are refusing to comply. I have copies of front and back of the 2 checks I wrote on the 3rd for track how and dumpsters, I have documents from the county showing the reduction of tax. XXXX XXXX shows one house. The other house is insured thru XXXX XXXX. They are really difficult, do not trust me in any way.
Company Response: Company believes the complaint is the result of a misunderstanding
State: OH
Zip: 430XX
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A