Date Received: 2021-03-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Shellpoint mortgage was the 3rd services assigned to my note. The debt was apparently bought by six different Bank or mortgage companies just since XXXX, I've lived in my home for 20 years now. Advertisements Any way in XXXX my loan serviced by XXXX assigned by both XXXX XXXX XXXX and XXXX XXXX XXXX XXXX and XXXX however never filed a record of deed in my district courts of XXXX County in XXXX Record of deeds office. During that. Statement had recv a loan modification which extended my payment years bringing my 25 year note to a 32 yr note which within the first five years flattened out at a ride in interest fee to a whopping XXXX per cent and apparently added over XXXX to the balance of my debt. Not one company this note was service by was ever opened with a positive escrow like it should of but shellpoint leveled the playing field dirtier than any of them in the past..they sent me directly to foreclosure stating they had full control over account as of XX/XX/XXXX and sent me a notice to accelerate foreclosure proceeding as of XX/XX/XXXX EVEN THOUGH I HAD SENT THEM AND THE CS OF PRIOR SERVICER HAD SENT THEM OK ACCOUNT IN GOOD STANDING AND CURRENT DUE TO A MODIFICATION THEY JUST FINALIZED IN XX/XX/XXXX DIRECTLY THEN FLIPPING MY MORTGAGE TO US BANK ON XXXX XXXX XX/XX/XXXX. WELL THEY HAD FINALLY GOT A JUDGE TO SIGN THE MOTION TO DISCLOSE AFTER A BOTCHED BANKRUPTCY WAS DISMISSED NOT ONCE BUT TWICE.YET MY ATTY THE JUDGE AND THEMSELVES WERE PERFECTLY AWARE THAT THEY WERE CONTACTING ME THROUGHOUT THE BANKRUPTCY YET NO ONE ACKNOWLEDGED THAT AS ILLEGAL NOT EVEN MY BOGUS ATTY XXXX XXXX XXXX AND HER INCOMPETENT XXXX PARALEGAL STAFF. *******WHAT DID I DO.. I TURNED TO XXXX CONSUMER AND BLASTED SHELLPOINT FOR THE *** ID NOT ONLY GONE THROUGH SPECIFICALLY WITH THEM OVER TWO YEARS, HOWEVER THE WHOLE 18 YEAR PERIOD ID CONSTANTLY BEEN THREATENED OR HAD MONEY TAKEN TO PAY MONTHS ID ALREADY SUBMITTED PAYMENTS FOR. XXXX WELL IN XXXX GOTTEN EN ANIMAL FROM A AMAZING WOMEN/Paralegal to XXXX XXXX who is CURRENTLY GATHERING EVIDENCE AND HAS WRITTEN THE INITIAL FILING TO A CLASS ACTION LAWSUIT AGAINST CHECKPOINT LOAN SERVERS PLEASE GO ONTO THEWebsiteE AND FILL OUT YOUR ONLINE SUBmission http : /Gucovschi-law.com/mortgages
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19014
Submitted Via: Web
Date Sent: 2021-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage on my home was paid off on XX/XX/20. XXXX sent a faulty Discharge of Mortgage to the County Clerk, and so it was rejected. Since XX/XX/20 I have been asking XXXX to provide a corrected Discharge of Mortgage, but they seem to be unable to accomplish this, and they do not allow me to speak to the parties involved. This is very serious, because I have been approved with another lender to refinance the house ... but I can not close, due to this old mortgage, which is paid off, but still showing on record. Meanwhile, I am losing my loan approval with the new lender, I will have to pay for a new appraisal, the rates are rising ... so this Shellpoint delay is costing me a lot of money.
Company Response: Company believes the complaint provided an opportunity to answer consumer's questions
State: NY
Zip: 10591
Submitted Via: Web
Date Sent: 2021-03-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My problem is with NEWREZ LLC NMLS # XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX PA XXXX They have bought my current mortgage from bankrupt Ditech and are now the servicers of this loan. However, they only carry a mortgage history from XXXX via one department and history from XXXX from another department, so I am having problems getting information about the total balance on my principal. My original loan and payments started back in XXXX, so NewRez has no payment history from that date onward. I can not see if they are not crediting me with payments in those missing years, since the principal balance has actually gone up from {$210000.00} to {$290000.00}. I have been asking them over and over why has my balance gone up, and they can not answer or refuse to answer this question. Instead, they send me a summary of payments with loan amounts, fees, and other amounts that are either added to my balance or are just listed, I can't tell which. I am unable to speak directly with them, only to Customer Service or Loss Mitigation employees who do not know the reason for the fees or additional principal. NewRez has been very good in certain areas with at least trying to answer my questions in the Customer Service area, but they are limited in what they can do or say. They do not know why certain items are on my history and can not tell me if those items are added to my principal balance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90008
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We are working with a company by the name of NewRez. This company purchased our loan from another provider in the past year. We decided to take advantage of the refinancing options that were available to us and they have been delinquent on every step of their responsibilities. We started the refinancing process in XXXX. We provided all of our required documents with 48 hours of them posting our new loan application. During the first 2 months we could not get any response from there company at all, we were then advised that we need to resubmit our previous required documents because they had now expired due to length of processing. We began asking questions on or about XX/XX/XXXX. The first acknowledgement we received back was XX/XX/2021. We were told that we would not need an appraisal completed because they could view similar homes in our area, this changed in late XXXX. We were originally informed not to make our existing mortgage payments because they wanted the new loan complete and to replace the original - this request has been delayed at least three times by NewRez and has penalized us having to pay on the old loan and not being able to take advantage of the lower interst rate and ability to pay more towards our principle. In the last few weeks we have been told that they were experiencing technically difficulties moving our loan through their system. They have asked us again to resubmit our required paperwork due to it expiring again. We were scheduled to finally close on Wednesday, XX/XX/XXXX but received a call from a Notary stating he never received the loan documents from NewRez. NewRez notified us later of that the had " technically difficulties '' again which did not allow them to send the documents. We are now scheduled for Monday, XX/XX/XXXX but have little confidence in them meeting this deadline as well.
Company Response:
State: IA
Zip: 520XX
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for mortgage assistance from Shellpoint Mortgage in XXXX, and received an email dated XX/XX/XXXX that I was approved for a 3 month deferment. The only mail/correspondence I received after that were monthly mortgage statements. Then after receiving a court order regarding foreclosure, I contacted Shellpoint. And was informed that I failed to make trial payments. Once again, I've never received ANY mail, letters. etc regarding ANY type of trial plan or loan modification. I reached out numerous times to speak to my point of contact, and asked for forbearance so I could apply for another trial plan. I called and spoke to XXXX XXXX on XX/XX/XXXX, XXXX, XX/XX/XXXX, and XX/XX/XXXX. On XX/XX/XXXX I was told there was a foreclosure date of XX/XX/XXXX. The only correspondence I've received is an email dated XX/XX/XXXX that I was approved a 3 month deferment. My understanding was this deferment would end in XXXX or XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19027
Submitted Via: Web
Date Sent: 2021-03-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We are looking to recast our mortgage. The mortgage loan is held by XXXX XXXX XXXX and serviced by Shellpoint Mortgage Servicing. We were asked by XXXX XXXX XXXX to contact Shellpoint directly. Shellpoint asked us to submit a request in writing asking to recast our mortgage. When we did so, they immediately wrote back saying : " This email is in response to your request to recast your loan. Shellpoint is servicing the loan on behalf of the current investor, XXXX XXXXXXXX XXXX XXXXXXXX XXXX. Please be advised XXXX XXXX XXXX does not participate in recasting. '' When we contacted XXXX XXXX XXXX again asking for a clarification -- as their website contains a lot of information on recasting. I spoke on the phone with XXXX XXXX an escalation case manager at XXXX XXXX XXXX who sent me back to Shellpoint. At this point, the two companies are sending us round in circles, pointing us back to the other person. It is completely unclear why the loan can not be recast and who is making the decision. The information on their websites ( both Shellpoint and XXXX XXXX XXXX ) is completely contradictory to what we have been told on the phone and via email.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DC
Zip: 20016
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2020 we the owners of mortgage # XXXX did a money-wire to be applied to the Principal Only. We make monthly mortgage payments directly to the NewRez bank and the the {$25000.00} dollars wire was in fact reflected days later on our statement. The problem is that on XX/XX/2020 and on XX/XX/2020 the NewRez bank was formally asked and reminded via email why our loan maturity date had NOT been adjusted. On both occasions, the bank has responded back with the same written excuse. They claim that our mortgage loan is managed by a group of investors in New York. NewRez only provides the address of the building but won't disclose who the investors are. Why should we as mortgage customers be contacting third-party unknown mortgage investors so they adjust our loan maturity date?. We make payments to, We do business with NewRez, so they should have THE legal and THE ethical obligation to adjust the maturity date on our home loan. 6 months have gone by since we made our {$25000.00} dollars wire and the NewRez bank has not shown any interest to be a liaison between we the customers and the so call " investors ''. In other words, the so call " investors '' are not been held accountable because NewRez is not accountable either.
Company Response: Company believes the complaint provided an opportunity to answer consumer's questions
State: MD
Zip: 20902
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: New Rez Shellpoint is reporting a commerical account on my personal credit. This is INACCURATE and needs to be corrected. I have put in multiple requests for them to remove this commerical loan from my personal credit but they are not deleting the account despite assurance that it will be removed.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CT
Zip: 06512
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I'd like to formally submit a complaint against Shellpoint services for transferring over my mortgage from XXXX and basically making a mockery of cfpb transfer rules in place in the way they don't follow any of them. The attached statement alone shows of the fraud by XXXX. It took 10 years for me to pay off XXXX of loan and get it down to XXXX, and it took Shellpoint and XXXX 2 years you put back on a d even add XXXX. That's fraud. Shellpoint had the audacity to even hurry me through a foreclosure and get rid me. Then tried to say my options were modify my loan, at XXXX ( XXXX more than original note ) or sell home to them. So let 's start with intial transfer amount. I need thorough explanation on how you can to amounts in the attached 1st statement. Plus how you can just talk on XXXX like nothing you see in the activity of another statement ( also attached ). This is flat out fraud and discrimination for singling me out. They are literally showing they can and will do anything they like and those regulating them do not matter at all. If did, they would not be flying off the hinges like this doing whatever they like. I've received no nts for any foreclosure from Shellpoint. No explanation on how they configured amount. I'm just supposed to sit here and take it. Not happening. I need Shellpoint to 1st explain these transfered amounts. Full explanation. Also copy if previous email I went off on them about all this will be attached in the rebuttle as well as screenshots of being in pre forclosure status taken this last XXXX. Not notified by them. I found out by just researching my home online. XXXX has tried to hold me down but now can't. I will come forward with everything. Including all violations by Shellpoint!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78223
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-17
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: CFPB closed XXXX. Shellpoint offered me an unaffordable modification which was not based on my XXXX application because Shellpoint offered a streamline modification after I submitted my complete XXXX mortgage assistance application. Shellpoint did not provided the required documentation for how it calculated the {$1000.00} or what other options that it looked at in response to my completed XXXX mortgage assistance application. Shellpoint did not include the interest rate, which should have been 2.75 % for a Streamline Modification. Shellpoint did not provide a breakdown of how trial funds would be allocated or how the interest rate should affect the payment.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78664
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A