Date Received: 2022-06-15
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: on XX/XX/XXXX i applied to newrez for a refinance of my current mortage.i was told to submitt my rental agreement on my rental property .i was told to submitt my taxes for XXXX.an XXXX.which i did.XXXX XXXX XXXX. told me if i wanted to lock in the interest rate of XXXX i needed to order an pay for an appriasal of XXXX dollars. which i did that as well. 2 weeks later XXXX XXXX called me .an said the proccesor .questioned why did i take a loss on my rental property .i explained .to XXXX XXXX that my tenants loss both their parents .he an his wife didnt work .because of covid.i myself had covid .i worked for XXXX XXXX, in XXXX XXXX.i myself was off work for XXXX.today XXXX XXXX told me that the processor denied my application for refinance because they didnt want to except my rental property. although i recive XXXX from my retirement XXXX from social security an XXXX from my rental. i was refinanceing to pay off bills .an help my grandmom. i believe newrez is not acting in good faith. in there lending practises.newrez has had my mortage for at lease XXXX i have never been late or missed a paymhis is not fair an i hope other people that my need help do not have to endore this type of treatmeant. thank you XXXX XXXX. XXXX XXXX XXXX
Company Response:
State: CA
Zip: 94806
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I need to have an assumption processed on loan # XXXX. NewRez has denied my request for assumption stating that the closing disclosure bars me from such a request but this is incorrect. The note does not restrict assumability of the mortgage and the disclosure is only a restriction to the original lender and does not apply to the new holder of the note XXXX XXXX which does not restrict assuming mortgages.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 76021
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am asking for your help in trying to determine how the {$80000.00} was tagged on to this mortgage. I filed bankruptcy in XXXX and was unable to pay my mtge for one year I believe. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Since then, I have had this mortgage bought out by several different firms and transferred without any choice of my own. I have asked each company for an explanation of this additional {$80000.00}. How can they tag on {$80000.00} FOR ONE YEAR OF NO PAYMENT???? Can you tell me who I can seek help from on this? Someone who will investigate where this occurred and why and explain to me how this can happen to a XXXX citizen in Florida and where do they go for help. I am hearing so much mortgage fraud and wonder if I am a victim. I would appreciate any help you can give me, my husband is XXXX on social security and I am still working at XXXX so we can make ends meet and we want to be able to live on a fixed income. Our home is our only asset having lived in this house for over 35 years, and this mortgage balance seems to never go down.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage loan was with XXXX XXXX with auto pay for monthly loan payment. On XX/XX/2022, XXXX XXXX informed me that the loan processor is changed and the new loan processor will be shellpoint financial and they will communicate with me, but I didnt get any notification from shellpoint financial with the new account information to make payment. I was under impression that the previous lender might have transferred all of my information until I received a certified email stating that I was behind on my payment. As per the notification received by certified mail, I made payment on the same day and setup autopay for the future payments. The lender had multiple means to communicate with me like my home/cell phone numbers as well as my emails but I have never received any notification or voice message via those means and the lender reported me to credit report agency stating that I was late on payments. I am meticulous with my finance and never been late in my payments. Your office can check my credit history and you will notice that I don't have any history of late payments. During this era of communications they had all my information from the previous lender, how come they couldnt reach me through mail, email or phone call or text.It is the negligence on the part of the lender and I shouldnt be penalized for their mistake. I firmly believe that it was the negligence or slackness on the part of lender to reach me and I shouldnt be penalized for it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75019
Submitted Via: Web
Date Sent: 2022-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received XXXX escrow shortage notices and have covered both. The company has not reflected coverage to the monthly mortgage payment. The first payment was sent XX/XX/XXXX, and the second was sent XX/XX/XXXX. The company, after XXXX separate customer support contacts, has not rectified this and insists on increasing my monthly payment. After each customer service engagement, I am unable to receive any kind of internal tracking or ticketing number, and I have been told to " wait an see on my next statement '', since XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: HI
Zip: 96753
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I requested a loan modification which included waiving penalty interest and fees over a 15 month period amounting to more than {$800000.00}. Shellpoint Mortgage servicing sent me a modification agreement which agreed to reduce the principal amount as negotiated in the summary of the modification. However, in the Modification Agreement itself only the amount that the interest was calculated on was reduced. That means after I resume more affordable payments, at some point in the future I would refinance or otherwise pay off the existing loan and they would demand the full amount including penalty interest. In other words, the summary of modification promised one result and the actual modification provided a much worse outcome for me. The way it was done could be considered deceptive because I had to read it twice to understand and I have XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I notified ShellPoint that they needed to provide another modification and have not heard a response for the last few weeks although I do get random calls from people asking me what I plan to do about my scheduled payoff date. In other words, their internal systems seem to have no record that I'm in the modification process. Every person who calls seems to be clueless and they all promise to look into it and get back to me and no one ever does.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94609
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: In 2019 I became delinquent on my mortgage payments, about 3-4 payments in default. My mortgage lender, Shellpoint Mortgage, offered me a loan modification that would take my delinquent payments that were due and add them to the rears. I was assigned a mortgage assistant name XXXX XXXX to assist me in getting the loan modification. My wife and I sent in the application and all the required info. We were preapproved and were waiting for final approval. XXXX XXXX indicated to us that everything would be okay and we would ne approved. One month later we were denied and Shellpoint immediately filed for foreclosure. We filed for XXXX XXXX to avoid foreclosure. We began making monthly payments to the bankruptcy trustee an Shellpoint Mortgage again. I was later informed by Shellpoint that because I was in bankruptcy they were no longer trying to collect a debt via monthly payments. We discontinued making mortgage payments but continued making bankruptcy payments to the trustee. Months later my bankruptcy payments increased and the atty advised me to cancel and refill for XXXX XXXX. Shellpoint then notified me and my atty I was 17 payments behind and again filed for foreclosure. I refiled again for XXXX XXXX to avoid foreclosure. My mortgage loan balance went from {$170000.00} to {$210000.00}. I applied again for loan modification as per by Atty advice to lower my monthly bankruptcy trustee payments. Again I sent all required documents and application to Shellpoint Mortgage, months ago. Theyre intentionally not responding to my application and keep asking for information Ive already sent them. They weeks to respond and by that time everything I sent them needs updating. I tried finding another lender but Shellpoint is reporting to the credit bureaus that Im in foreclure. I need your help
Company Response: Company believes it acted appropriately as authorized by contract or law
State: LA
Zip: 70056
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: ( CFPB-guidelines prohibited Foreclosure practices VIOLATION ) Dear Sir/Madam, I have illegal foreclosure sale setup for - XX/XX/XXXX ( explanation provided below ) I am principal residence of property since XXXX. I want to keep my home- I have been maintaining this property for last 15 years. My only goal is to keep my home and save my family from this event after 15 years of residency. I request CFPB to help me get proper workout on modification, validation of debt involved in this loan and also loan complies with statute of limitations set by state of XXXX Past Due balance showing up on Foreclosure NOTICE is in VIOLATION statute of limitations XXXX State Statute of limitations Apply 8.3A-118. Statute of limitations. - 10 years - note is barred Foreclosure Notice showing PAST DUE show {$750000.00} with last payment received XX/XX/XXXX ( invalid debt amount violation of statute of limitations apply ) original LOAN amount is {$590000.00} with DUE date XX/XX/XXXX - Foreclosure notice confirming payment date more than 10 years ago. This notice also confirms last payment received XXXX. Proof attached response from shell point response and foreclosure notice confirming its more than 10 years. SHELLPOINT mortgage is not allowed to start LEGAL ACTION as statute of limitations applies on this NOTE. LEGAL ACTION prohibited by XXXX LAW starting legal action - CONTACTING/REFERING to ATTORNEY for Foreclosure is prohibited by LAW. Shell point mortgage also involved in dual tracking and evasive prohibited loan modification practices. Shell point mortgage assigned single point of contact but single point of contact intension was to steer loan to foreclosure instead of giving proper modification offers or availability based on income and affordability. I applied modification but I never received any document on receipt of application - assigned single point of contact started foreclosure sale before giving affordable option for modification or even alternate options to foreclosure. SINGLE POINT of contact doesnt respond to any inquiry. SUPPOSED TO HELP HOMEOWNER. Shellpoint mortgage serving also using evasive illegal modification practices as stated above - meant to help home owners. As of XX/XX/XXXX - I never received any notification of letter from shell point mortgage or single point of contact that there is upcoming sale of foreclosure of XX/XX/XXXX - this is violation of applicable laws and guidelines. I only received notice from trustee- NOT servicer this is also violation of law. I applied for modification but never received any receipt. I have XXXX XXXX XXXX XXXX XXXX past due since XXXX. Now shell point mortgage trying to foreclose my property after covid 19 restrictions ending. Foreclosure Notice showing PAST DUE show {$750000.00} with last payment received XX/XX/XXXX ( invalid debt amount violation of statute of limitations apply ) original LOAN amount in foreclosure notice {$590000.00} with DUE date XX/XX/XXXX - Proof attached Foreclosure notice confirming payment date more than 10 years ago. its already 10 years I need debt validation and accounting on debt involved here there is XXXX State Statute of limitations 8.3A-118 violation. I filed new dispute but shell point servicing no longer responding to nay request its already past 60 days. Previous disputes not provided any documents based on following laws : I uploaded response received stating I disputed debt but noting received regarding debt and XXXX State Statute of limitations 8.3A-118 violations. RESPONSE RECEIVED ON XX/XX/XXXX stating that LOAN due for XXXX XXXX is barred by State Statute of limitations 8.3A-118 - 10 years. LAW prohibits Shellpoint Mortgage to start LEGAL ACTION based on invalid and barred DEBT generated by NOTE. FORECLOSUE ACTION IS UNLAWFUL DEBT INVOLVED IS BARRED - State Statute of limitations 8.3A-118- 10 years Limitations apply. I disputed based on - verify the debt as required by the Fair Debt Collection Practices Act. The Fair Debt Collection Practices Act requires you to respect this request. See 15 U.S.C. 1692 ( c ). its already 60 days - no documents received Also requested RESPA information - its already 60 days - no documents received violation of RESPA Also sent this letter as a " Qualified Written Request '' under the Real Estate Settlement Procedures Act, 12 U.S.C. 2605, and Reg. X, 24 CFR 3500.21 of the United States Code. As you likely know, these laws provide substantial penalties and fines for noncompliance or failure to answer my questions provided in this letter I have XXXX XXXX XXXX XXXX mortgage past due since XXXX ( Loan is part of Mortgage crisis XXXX XXXX ) Due to lender involved in lending fraud my loan kept changing services - services always tried to foreclose using DUAL TRACKING while working on modification. This loan is part of XXXX XXXX settlement and Investor : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AS TRUSTEE ( XXXX XXXX ) - trustee claimed and received {$1.00} XXXX. XXXX XXXX XXXX I have not paid any payments on mortgage since XXXX XXXX as there was no option available to pay monthly payment after - XXXX - Foreclosure Notice showing PAST DUE show {$750000.00} XXXX with last payment received XX/XX/XXXX ( invalid debt amount violation of statute of limitations apply ) original LOAN amount in foreclosure notice {$590000.00} with DUE date XX/XX/XXXX. Proof attached response from shell point response confirming its more than 10 years. its already 10 years I need debt validation and accounting on debt involved here there is XXXX State Statute of limitations 8.3A-118 violation. Following law applies on note : 8.3A-118. Statute of limitations. - 10 years note barred LENDER SERVICER and TRUSTEE ignoring statute of limitations CFPB foreclosure guidelines states servicer should honor state laws on statue of limitations. I did disputes but lender or servicer doesn't respond I have also uploaded XXXX State Statute of limitations 8.3A-118 law document Shellpoint Mortgage should honor CFPB regard statute of limitations and cancel foreclosure pending investigation. This is XXXX XXXX XXXX XXXX mortgage - lender using same illegal procedures Please start inquiry in practices of shell point mortgage servicing as it fails to follow XXXX State Statute of limitations 8.3A-118 Thanks, XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 221XX
Submitted Via: Web
Date Sent: 2022-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Shellpoint mortgage company took over my account n foreclosed on my house they over charge me n had me pay escrow account which in my contract im only to make XXXX payments of XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 757XX
Submitted Via: Web
Date Sent: 2022-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I was approved for a short sale during covid and lost the buyer do to covid. New Rez has violated some federal laws as well
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33312
Submitted Via: Web
Date Sent: 2022-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A