Date Received: 2016-01-25
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: We have been struggling financially for over a year now. Due to circumstances, we were not able to refinance our loan as we had planned. We did attempt to obtain a loan modification. For over 4 months I dealt with mortgage company providing them, over and over again, with documentation they requested. Finally, they said they had all documents they needed and I needed to complete a trial to be eligible for the modification. They said I needed to make special payments for 3 months, which I did, on time, even a month early. They said for me not to pay anything else until XXXX XXXX. After those three months were completed, they mailed me a modification letter that I had only a couple of days to read, understand, sign and return. They modification would help a little, but it would n't have helped us in the long run. Meanwhile we were able to repair the home well enough to finally be able to refinance our home with an FHA loan. We decided that we should refinance instead. We completed all we needed to refinance the house, but when the loan officer requested our payment history from the current mortgage company, it showed we were 3 months behind in our payments, which I knew nothing of. It took two phone calls for me to find out what was happening and I ask them to fix the situation so I could refinance, but they refused. They claimed the payments I had made for the trial were just to catch up what was behind XXXX they payments were larger than my usual monthly payments ) and I still owed for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I paid those three past due payments in XX/XX/XXXX, however XX/XX/XXXX and XX/XX/XXXX still appear over 30 days late on my payment history and because of that NO ONE will consider refinancing our loan for another 12 months. I had no idea our payments were so far behind. I was simply doing as I was instructed my the loan company regarding the modification, which I thought would help us and the company managed to drag this situation out for months. Now we are stuck. We can not accept the loan modification, we can not refinance, we can not afford to pay the 8.9 fixed interest rate and fees on our loan. We have a nice home with excellent equity and need to refinance to pay our debts and lower our rates. All we need is our payment history modified so that we can obtain the loan. I feel like the loan modification process was not handled well, as they constantly " lost '' documents I had sent in, and was not explained well at all. I find it very unreasonable that this situation prevents us from refinancing our home.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2016-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-23
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: To : SPS and Equifax XXXX/XXXX/2016 From XXXX XXXX XXXX XXXX XXXX # XXXX XXXX VA XXXX SS # XXXX You are showing my account with SPS in collections this is not the case the house has been sold. See sale docs and the letter from SPS that satisfied the loan in it 's entirely. PER YOUR LETTER!!! I am failing a complaint with the CFBP because I have asked that this be corrected more than ten times and I have been ignored. The loan should be displayed as paid as agreed per contract and the release send to me per your letter!!!!!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22408
Submitted Via: Web
Date Sent: 2016-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Dear Sir/Madam I am at my wits end and I 'm in desperate need of your help. I have tried very hard for more than 3 years to get loan modification from Select Portfolio Servicing , Inc . I have been denied all of these times because of : my income was low or I do not have enough assets to support repayment plan. I have even offered them a substantial amount of money for down payment to help a modification along. I have been to court conferences in NY and worked with HUD-approved foreclosure prevention counselor for more than 3 years. I have submitted completed XXXX applications along with supporting documents at least 8 times so far. Many times the assigned relationship manager, which kept changing, would not call for months. I lost all my business due to hurricane XXXX in XXXX and XXXX XXXX, NY was declared a disaster zone by the Federal Government. Property values dropped drastically. There was loss of rental income. My mother and father passed away. At the advice of my housing counselor, I rented some rooms to boarders and had my son move in with me and contribute to show the bank more income. They denied the application this time for too much income.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10801
Submitted Via: Web
Date Sent: 2016-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-22
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: In XXXX XXXX my wife and I applied through the Michigan Hardest Hit for assistance with our mortgage due to a reduction in income and layoffs and XXXX XXXX the Michigan Step Forward program approved us for a pay down off {$24000.00} on our principle mortgage balance. At the same time we applied with Select Portfolio Services our mortgage company to refinance the balance of our mortgage to reduce the rate and payment. We sent all our current tax returns, paystubs, bank statements, paid property taxes, proof of insurance and a written letter from my wife 's employer and was told bu Select Portfolio they would not accept the pay stubs and letter because they were hand written, we were also told that they would not accept my wife 's XXXX as verification of employment. My wife has worked for the same company for over 6 years and has kept her stubs until she receives her XXXX and we file our taxes. All we want to do is refinance our mortgage to lower the rate and payments.
Company Response: Company believes it acted appropriately as authorized by contract or law
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2016-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-21
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I think it illegal for Select Portfolio Services to " claim / state '' ownership of a debt and report same about that debt while it is and has been in legal proceeding since 2010. The specific being a Quiet Title action taken against XXXX Bank Home Mortgage filed in XXXX XXXX by XXXX XXXX XXXX XXXX. of NY. ( See attached ) This action precludes any possible transfer of " debt '' or " claims of debt '' from XXXX Bank to SPS and thus, makes it impossible for SPS to have any say or standing in the matter. there is and has been a QUIET TITLE Action in court with XXXX in XXXX, NY XXXX XXXX XXXX XXXX since 2010 ( decision and Order Number XXXX by Judge XXXX XXXX XXXX ) So how can XXXX transfer something it does not legally own, furthermore, how can SPS claim to have rights? let alone publish such rights without legal standing? this is clearly criminal and potentially Identity theft XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 138XX
Submitted Via: Web
Date Sent: 2016-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-21
Issue: Credit decision / Underwriting
Subissue:
Consumer Complaint: Select Portfolio send me a refund check from my escrow account. I did n't cash the check for over a month but when I did select portfolio cancelled the check. My bank charged me XXXX for a bad check. I called Select Portfolio after a 40 minute run around they said they did cancel the check. They could n't tell me why I was n't notified but stated if I faxed over the document from my bank they would reimburse me the XXXX. That was back in XXXX. When I call they just blow me off and say they are working on it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2016-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-20
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: Originally filed for loan modification with XXXX XXXX XXXX in XX/XX/XXXX latter part, they sold mortgage to Select Portfolio servicing but not until they had set a sale date.I filed a complaint with you and once Select picked it up they stopped sale and allowed me to start new modification I immediately sent in all docs, not once but several times I was sent confirmation they received all and that no more was needed.i waited, sent emails to relationship manager unanswered, but received letters stating they received my request for status.Never was there a request for any more info. Then yesterday I received a sale date of XX/XX/XXXX.I immediately phoned and was given the run aaround and a list of docs still needed and was told they tried conacting me by phone to a number I NEVER gave them or ever had ( they have phoned me on line given in modification papers. Was told that I can resubmit but that it WOULD not stop the sale date if not in review and completed. Is this not Duel Tracking?????? I am sick at this point. I have complied with everything from the get go.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MS
Zip: 39452
Submitted Via: Web
Date Sent: 2016-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-01-19
Issue: Settlement process and costs
Subissue:
Consumer Complaint: XXXX XXXX XXXX committed fraud and while my payments where XXXX $ dollars after years of payments with fixed rate they increased payments by XXXX $! plus. Then they sold my loan to Select Portforlio Servicing XXXX XXXX XXXX XXXX XXXX. There fax number is XXXX Fax. Select Portforlio Servicing is working along XXXX XXXX XXXX plus my original loan documents loan is not found or they wo n't produce it. Please call me as soon as possible XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 127XX
Submitted Via: Web
Date Sent: 2016-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-18
Issue: Loan modification,collection,foreclosure
Subissue:
Consumer Complaint: I have some major hardships and these hardships goes back to the origination of my loan documents, fraud, games being played, mortgage crumbling. I have gone through the mill with XXXX, XXXX XXXX XXXX and now Select Portfolio Servicing. I have gone through mismanagement of my loan documents, notes, fraud committed by XXXX and XXXX XXXX XXXX, then my loan was sold to SPS and they have increased my original loan from the amount that was provided to me through the DOJ Loan Modification. I have a balloon payment of {$62000.00} and I have behind in my mortgage due to death of my mother, having to pay her funeral expenses, her outstanding bills ; etc., I have been sick and having problems with knees and my back. I am still trying to keep up with the repairs on my home replacing toilets, sinks, faucets, removing the lawn in the backyard to support the California draught, having trees removed and their roots removed that was very costly, plus the removal of carpet and replaced with tile, but I do n't have the money to replace the carpet in my family room that was damaged by the flood, having to pay out money to have my roof repaired due to a major leak that caused my home to be flooded and I have had to constantly pay out of pocket due to those major bills, plus lost of income, car power booster and engine went out in my car so I had to get a new car after replacing the parts that did n't work. I have had some major set backs, plus I sick and I am XXXX years old and unmarried, single female with medical problems. I will be XXXX years of age on XXXX XXXX, XXXX and my eye sight is undergoing some significant changes. I need help, please this is too much to withstand any longer. SPS has raised my monthly mortgage to a higher rate than it was before my loan was sold by XXXX XXXX XXXX. I need to know who is my investor and I would like to review my notes ; etc. I was paying my mortgage on time and I was doing fine up to all of the major bills were thrust upon me that I have had to pay out and plus the burial of my loved one my mother. I would like to have my loan amount forgiven or my mortgage dismissed due to the many primary errors that were caused by XXXX and XXXX XXXX XXXX and now SPS is following suite XXXX they will ignore your calls, they have assigned a relationship manager to me, but he ignores my calls and will not tell me what is really going on whenever I catch up with him, this is a game too, and they are about to foreclose on my loan and take my home from me. I want all foreclosure proceedings to be stopped and the lawyers removed from my file and whatever they have placed on my home for sale to stop all due process. I have received a letter of default back in XXXX, XXXX due to my lack of money to pay my mortgage in full every month, I am behind at least 5 months. I need your help to stop all process until I am able to work things out ; please. I want to keep my home and I would like to resume paying my mortgage and I want the underwriter to review my documents and get back to me very soon, so that I will know my next steps. I want the money owed to put on the back end of the loan or a new modification, so that I am only paying at least {$800.00} per month. I would like to know if you CFPB will assign me a number so that I can get my mortgage back on track and pay and start fresh with my mortgage. I would like for loan to be removed from SPS, they are the worst.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93551
Submitted Via: Web
Date Sent: 2016-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-01-18
Issue: Settlement process and costs
Subissue:
Consumer Complaint: This is a follow up complaint to a response on Case # XXXX where Select Portfolio Services virtually admitted to violating RESPA regulations : First, they freely admit that XXXX XXXX ( the mortgage holder before loan was transferred to them ) paid off XXXX. In addition to the fact that this was done without my knowledge or permission, the fact remains that this was in fact a cashout/debt consolidation loan because it paid off MY account with XXXX. In the same response they say they are going to defy RESPA in refusing to rescind my loan. All of the other garbage they are throwing in, such as the state of my what they call delinquency are irrelevant to the issue ; why do they think I 'm not paying them?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37129
Submitted Via: Web
Date Sent: 2016-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes