Date Received: 2017-06-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have signed a Deed in Lieu ( late XX/XX/XXXX ) wit h my mortgage servicing company, Select Portfolio Servicing, and, as per the contract, moved out by XX/XX/XXXX . I moved out on time and the property was clean and in good shape. I was promised ( as per the contract ) that I would receive a {$10000.00} relocation check for agreeing to the De ed in Lieu. It is now almost mid- XX/XX/XXXX an d, every time I call for an update, I get the same response- it is in " review '' and not yet complete. I get no indication of a time line ( although I was told by them at the beginning of this process that from signing to completion would be no more than 3 months -it has been about 6 month s already ). The property has been left abandoned ( they have not been out to cut the grass and maintain the outside ) and when I ask who 's responsibility it is to do that, they claim that it is theirs and they will get to it, but they never do. So, my previous neighbors are left with a property with un-kept lawns and it it looks bad in the neighborhood. Part of my utter frustration with this is that I can not get a clear indication from Select as to where we are in the process, how much longer this " review '' will take, and what happens after it gets sent to the county for recor ding ( which could take more time ). I can not believe this process has stalled the way it has. Not only am I concerned about the state of the property ( a home I loved and took very good care of ), I am also due that relocation check which I really need. Here are the specifics of my account at Select Portfolio Servicing : Loan # XXXX Name : XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX , Md. XXXX Relationship Manager : XXXX XXXX XXXX XXXX XXXX I a m also attaching the Deed in Lieu document that executed in XX/XX/XXXX with Select Portfolio which details all of the conditions.
My phone # is ( XXXX ) XXXX and e- mail : XXXX XXXX XXXX if you could please follow up with any news as to my case. I am glad I found this outlet as I did not know where to turn and I hope that you can help me to get this Deed in Lieu completed. Thank you- XXXX XXXXCompany Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21042
Submitted Via: Web
Date Sent: 2017-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-06
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I checked debt collector on this because this is what this company represents them selves as. I am writing abo ut Select Portfolio Servicing LLC. I was given a payoff plan to payback an amount I owe in arrears on my mortgage by Select Portfolio Servicing. It is a plan of 12 paym ents of XXXX dollars with a balloon payment at the end of XXXX .
On the XX/XX/XXXX they received a dispute letter from me as to the amount owed as well as a request for the breakdown of all the numbers. I wanted to be clear as to how they came to these amounts before I pay them. I called today to check on it. The payment plan was to start on the XX/XX/XXXX with the first payment of XXXX . I have not heard anything about my dispute letter or my request yet. The first thing they tell me is that my account has been referred to a lawyer. It 's not even past the expiration date of the agreement yet. So why are we referring things to a lawyer. Also I have n't gotten an answer as to my dispute on the debt yet and it 's almos t 30 bus iness days since the request. This company seems very intent on foreclosing on me rather than working with me. I have much distrust in their accounting due to having dealt with them on this issue for over 8 years. I have many times requested that we do a Principle reduction on the amount owed but they tell me they ca n't. Companies like them received XXXX of dollars during the housing crisis to do exactly that and they refuse to help. Claiming the investors in the trust would not approve that kind of action. I am not even sure if they can legally collect on my trust seeing as though they give me no direct connections as to who makes the actual decisions. It 's all very shady. I have also may times asked for them to send me a copy of the Pooling and Servicing agre ement that they have to service this loan, it is public record, they refuse to send me a copy. So I would like to see the breakdown on this Agreement that they have sent me. I want to know how much goes to fees, what those fees are, how much goes to principle and what would be the remaining amount of the mortgage will be after this plan has been completed. I need all that in writing before I would even feel comfortable paying this.Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2017-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We submitted a short sale request to SPS on XXXX / XXXX / XXXX . I have followed up every-other-day since to ensure we are moving along swiftly. Our offer is $ XXXX and the bank completed a value on XXXX / XXXX / XXXX that came in at $ XXXX . On XXXX / XXXX / XXXX I was advised by XXXX at SPS that we needed to remove the word HAFA from the HUD and put the sellers name in where the {$10000.00} relocation incentive appeared. I provided that revised HUD to SPS on XXXX . I continued to follow-up on an every-other-day basis. Due to lack of response I opened a complaint with CFPB on XXXX / XXXX / XXXX case : XXXX . On XXXX / XXXX / XXXX , I believe in a retaliation move because we filed a complaint, they countered the offer stating they need a NET of {$220000.00}. Since the buyer is already paying {$15000.00} over value we had to remove some items and reduce realtor commission. I submitted a revised HUD to SPS on XXXX and requested that they not hold the file for another 30 days like they typically do. I called on XXXX and XXXX with no updates. I called XXXX and was told that the file was noted " today '' and to keep calling that I should have an answer any time now. I called XXXX , XXXX and XXXX all with " no update, still pending review, a decision will be made within 30 days '' response. I called today and was advised that on XXXX the file was noted that the relocation incentive had to be removed. Why was n't this told to me in XXXX or XXXX when I called numerous times? Why was n't I told when I called numerous times on and after XXXX ? I have a letter from the Ombudsman department simply telling me about a required increased NET, never noting that the incentive has to be removed. Specifically SPS told me on XXXX to keep the incentive, just change the wording. Now I am asked to resubmit ANOTHER HUD and wait another 30 days. I asked for a supervisor and when I told him I would n't wait another 30 days and I want my file rushed he replied " That just is n't going to happen ''. Only after I asked for his manager did he reach out and try to get a rush. They still wo n't work my file without a new HUD ( which I have requested from title ). I thinks SPS has exhibited malicious behavior on this file - purposely being neglectful in what information they are relaying, closing out my last CFPB complaint with a counter offer only to have an oversight on their part with the relocation incentive.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2017-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-18
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: This is my third complaint submitted I am requesting my original note and all documentation from XXXX XXXX XXXX and XXXX XXXX because on my current modification the amount placed on the back end do not match my accounting records. I sent in a writing request on XXXX XXXX , I called 10 times e ach time they say they can not find my paperwork. I then submitted complaints and the company on XXXX XXXX sent me a copy of my current modification. That is not what my complaint is asking for I would like to review original documentation and current modification to show them that there calculation are off.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 08081
Submitted Via: Web
Date Sent: 2017-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My loan was transfe rred to SPS i n XX/XX/XXXX Since that time I have had continued difficulties in making payments which have caused significant time and money to correct : Account transferred on XX/XX/XXXX my automatic payment to previous servicer was canceled/never transferred to the new service. I learned of this in XX/XX/XXXX when my account was flagged as delinquent. I contacted a customer service agent and was instructed on how to bring the account current, and subsequently set up automatic payment. The automatic payment did not activate in XX/XX/XXXX because the agent I spoke with in XX/XX/XXXX quoted the wrong amount, so the account was never brought current.
I brought account current in XX/XX/XXXX and set up au tomatic payment. Payment processed normally through XX/XX/XXXX . In XX/XX/XXXX , I received notice that I had been improperly quoted an interest rate increase in XX/XX/XXXX , and my payment was going to be reduced going forward. This notice contained no information as to how the overpayment by me would be processed or handled. In XX/XX/XXXX I also received a notice of an escrow shortage, which appears to have resulted from the servicing transfer, and no SPS agent has sufficiently explained the issue. A dditionally, in XX/XX/XXXX I received notice that my account was more than 2 months past due and my automatic payment wo uld not be processed. I contacted an agent in XX/XX/XXXX to inquire about the most recent issue. Over the course of a call lasting over 1 hour, the agent determined that my account had been mo dified internally to reflect the changed principal and interest as a result of the mis-quoted interest rate. The agent also informed me that my overpayment had been held b y SPS. They also informed me that my automatic payment was canceled as a result of the internal account modification by SPS. At no time have I been notified that my overpayment was held by SPS or how I could receive it in fact, I had never been notified of a specific amount of overpayment only the rate change. My chief complaints are : 1. Gross incompetence of the transfer of servicing which occurred on precisely the XX/XX/XXXX of the month, which is the date that the majority of people make their payments this leads people to lose track of who has their payments and whether or not they have been processed. In my case, I had to make a payment that was twice the normal monthly payment in XX/XX/XXXX to SPS as I thought my XXXX payment had processed through my previous servicer. 2 . Gross incompetence of the SPS customer service staff, who have mis-quoted required payments which resulted in the disabling of my automatic payment this led to a second instance in which I had to make twice the normal monthly payment in order to bring the account current. 3. Gross incompetence of the SPS internal systems which allowed excess interest to tbe charged in effect stealing money form me every month. 4. Gross incompetence of the SPS internal systems which failed to notify me that SPS had held my funds from overpayment and how I could obtain them. 5. Gross incompetence of the SPS internal systems which, now for a 3rd time in less than 1 year, have canceled my automatic payment, due to internal actions at SPS. Had I not been vigilant in my follow up regarding the incorrect interest, SPS would have illegally held my overpayment. Had I not been vigilant in my follow up of the canceled automatic withdrawal, I would have faced late payment penalties. I have suffered loss of income due to excess time spent sorting out the internal SPS is sues that I have suffered from. I have suffered financial hardship due to payments not being processed or transferred as I had arranged with SPS internal systems, forcing me to make double payments to bring the account current. I have had multiple homes and mortgages over the past 20 years, all of which have been transferred multiple times between services never have I experienced such gross incompetence in any of those instances. Based on my limited experience with SPS, I feel they represent a danger to the public consumer and should be thoroughly investigated to determine if the types of improprieties I have experienced have affecte d other consumers.Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80237
Submitted Via: Web
Date Sent: 2017-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-05
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: We had a second mortgage that was supposed to be paid to XXXX XXXX, n/k/a Select Portfolio Servicing ( SPS ) on XX/XX/XXXX.. SPS has records of transactions recorded after loan was paid by us on XX/XX/XXXX, and received by SPS on that date. However, the payoff as received by SPS was recorded as a different dollar amount than by us, and received on XX/XX/XXXX - a day late than the check was stamped received, and with transactions and fees occurring on the account for nearly two years after our XX/XX/XXXX payoff. SPS claims payoff was not received until XX/XX/XXXX. That is incorrect, as the payoff check is stamped as received by SPS ( f//k/a ) as XXXX onXX/XX/XXXX-- the date required for payoff, by payoff quote, to be received by. Further, transactions occurred after that date - including Broker Price Opinions, Foreclosure related fees, and forced placed insurance. We have requested from SPS that they provide the name of the party that " paid out '' on the loan - prior to receipt of our payoff, received by them, on XX/XX/XXXX SPS has refused to identify the name of the entity or insurance company that " paid out '' on the loan, and by which our payment was diverted, not recorded as paid by us, and with fees accumulating on the account. Further, no accurate/valid discharge was ever recorded in our County Registrar 's office. All SPS can tell us is that someone paid out on the loan, and will not tell us who. We have no idea where the money went, and we request a full investigation, and accounting, as required under Dodd Frank new law - including changes to RESPA. SPS recorded an assignment and discharge in XX/XX/XXXX, in our County -- on behalf of XXXX XXXX XXXX XXXX, as trustee to a trust. - XXXX XXXX XXXX XXXX has no record of us or the loan. No Power of Attorney is recorded in our County -- our state requires an original Power of Attorney to be recorded. Thus, SPS is still acting as servicer, and we have requested numerous times as to the accounting of the records, and the reason why SPS still has records in possession, by which they filed a VOID assignment and discharge in our County Registrar 's office as recent asXX/XX/XXXXWe request an immediate accounting and response, under RESPA, and believe SPS will comply with the law.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 07470
Submitted Via: Web
Date Sent: 2017-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-05
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: Thanks for documents you sent me, I concluded after my investigation that you are part of the ongoing fraud that XXXX XXXX XXXX Has orchestrated with XXXX XXXX . You have shown on your transfer documents only the current balance, but my monthly statement with deferred balance. There is no deferred balance on my mortgage and that will violate federal law. and even the current balance is questionable. The court will sort out and take the suitable action. I will attach this complaint with some document which you have already have but to refresh you memory in case you misplaced. please study those documents and contact with XXXX XXXX XXXX about its authenticity. Please provide me my account manager. I will see court.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2017-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-03
Issue: Took or threatened to take negative or legal action
Subissue: Sued you without properly notifying you of lawsuit
Consumer Complaint: A complaint ( see attached ) was filed reflecting XXXX XXXX XXXX Successor Trustee to XXXX XXXX XXXX XXXX Successor In Interest to XXXX XXXX XXXX as Trustee on behalf of the Holders of the XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX on a LOST Note relating to XXXX XXXX and XXXX XXXX XXXX XXXX, XXXX, FL XXXX. The complaint was allegedly verified by Select Portfolio Servicing Inc as its attorney in fact ; however, in complete contradiction, attached to the Complaint is a Limited Power of Attorney ( see attached ) reflecting that Select Portfolio Servicing Inc ONLY has certain limited rights as to the Trustee XXXX XXXX XXXX XXXX ( see page 9 of Limited Power of attorney attached ) relating to the XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX and NO WHERE does it mention that XXXX XXXX is the Trustee and no where has Select Portfolio Servicing Inc provided evidence that it could file and verify a complaint on behalf of XXXX XXXX XXXX and not XXXX XXXX XXXX XXXX. However, NO WHERE is there any evidence re XXXX XXXX XXXX XXXX rights either as a Trustee regarding the XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX. The complaint is on a LOST Note that has been lost since XXXX based on a complaint in XXXX and transfer of a Lost Note would not have been possible and there is no evidence that Select Portfolio Servicing Inc represents the interests of XXXX XXXX XXXX re XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX. Select Portfolio Servicing Inc is committing fraud upon the court with misrepresentations and does so blatantly by making claims for XXXX XXXX XXXX as trustee of the above mentioned trust while attached documents reflect a completely other entity as trustee. Moreover, the attached limited power of attorney is not done by XXXX XXXX nor XXXX XXXX XXXX XXXX yet by another entity and thus not authorized to represent any Trustee of a Trust without the Trustee 's authorization from the beneficiaries of the Trust. XXXX XXXX XXXX XXXX can not authorize Select Portfolio Servicing to represent interests of a Trust unless the beneficiaries of the Trust have authorized this representation but especially can not authorize another entity re XXXX XXXX XXXX XXXX as Trustee and then Select Portfolio Servicing bring an action on behalf of another Trustee such as XXXX XXXX XXXX. This is fraud upon the court by using false and inconsistent documents and documents that were never authorized by the beneficiaries of the XXXX XXXX XXXX Pass-Through Certificates, XXXX Series XXXX. Fraudulent statement apparently are being committed by Select Portfolio Servicing Inc as allegedly an agent for XXXX XXXX XXXX XXXX and/or XXXX XXXX XXXX and/or XXXX XXXX XXXX XXXX. All of this fraud is done is addition to the violations of the bankruptcy discharge Orders and laws and debt collection harassment tactics to XXXX XXXX whereby Select Portfolio Servicing Inc allegedly as attorney in fact for XXXX XXXX XXXX trustee obtained a court order for money payments from XXXX XXXX pursuant to the alleged Lost Note and Mortgage and requiring her to make payments despite the bankruptcy discharge of the alleged subject Note in the XXXX XXXX of Florida bankruptcy court.
See attachments whereby the complaint by XXXX XXXX as Trustee of the subject Trustee is inconsistent with the attached limited power of attorney re the subject trust which reflects XXXX XXXX XXXX XXXX as trustee not XXXX XXXX XXXXCompany Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2017-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I have been trying to short sale my home with SPS since XXXX / XXXX / XXXX . The short sale has been denied multiple times for " missing documents '' despite the fact that I have resubmitted the documents multiple times. Most recently, the short sale was denied on XXXX XXXX , XXXX . The file was re-opened on XXXX XXXX and I submitted the required documents. SPS requested my updated paystubs and bank statements. On XXXX XXXX , I submitted my former employer 's letter of employment showing I was laid off in XXXX XXXX and not currently employed. A phone call was made to SPS on XXXX XXXX , XXXX . I was advised that the file was COMPLETE as of XXXX XXXX and had been forwarded to underwriting for a final decision in 30 days. On XXXX XXXX , another phone call was made. SPS advised they had approved me for a loan modification. I am unemployed, how am I supposed to make any payments? This is the reason I 'm pursuing a short sale. I followed up on XXXX XXXX . I was told by SPS that my short sale was DENIED on XXXX XXXX for missing documents. What documents? They told me the file was complete as of XXXX XXXX . They never requested any documents on my follow up phone calls XXXX XXXX or XXXX XXXX .
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89011
Submitted Via: Web
Date Sent: 2017-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-06-02
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I am submitting this complaint against SELECT PORTFOLIO SERVICING, INC, at XXXX XXXX XXXX XXXX XXXX XXXX , Utah XXXX for violation of the FDCPA and the Michigan Statue of Limitations to collect a debt.
Select Portfolio claims to have acquired the servicing rights for a debt that was transferred from XXXX in XX/XX/XXXX . Prio r to XXXX transferring that debt to SPS, XXXX had declared the loan to be in default. The alleged loan is past the statute of l imitations to collect a debt in Michigan and SPS continues to send me harassing letters on a loan that has a due date of XX/XX/XXXX SPS claims to be the servicer of a loan in my name when : a ) It has not participated in any servicing activity, can not produce any contract of the servicing terms between Select Servicing Portfolio and the alleged client that it claims to be servicing a loan for or produce any evidence that it paid any money on my behalf to any entity. SELECT PORTFOLIO SERVICING INC, continues to take the following actions : a ) Threating to take my property unless I sell my home to a third party to release a SELECT PORTFOLIO SERVICNG, INC lien on my property when SELECT PORTFOLIO SERVICING, INC does not own any lien on my property. SPS is not the servicer of any loan in my name, have not paid any property taxes, property insurance or mortgage on my behalf and continues to rely and make false, misleading and fraudulent statements concerning the alleged account in order to foreclose and defraud me of my property.Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2017-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A