Date Received: 2017-12-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I received a notice from my mortgage loan servicer, Select Portfolio Servicing, to provide proof of insurance for a policy that had expired on XX/XX/XXXX. I sent that to them. On XX/XX/XXXX, I received another letter asking for proof of insurance for the prior year, XX/XX/XXXX to XX/XX/XXXX. I did not have insurance in place during that year because my home was in foreclosure and they had scheduled an auction. The home is no longer in foreclosure and all the auctions, three of them, were canceled. Then I received a bill from them for {$3500.00} for insurance ( force-placed ) for the lapsed period, the prior year. This is double what I pay now and it was for a year that had already passed. It 's hard to believe they can do this, but they did it. If I could buy insurance for a previous year, I would have done it but it seems only mortgage companies can do this and force it on the homeowner.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94526
Submitted Via: Web
Date Sent: 2017-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-14
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX XXXX directed the Trustee to illegally file a notice of Default on my mortgage when I had already submitted a modification request. After submitting a complaint to CFPB the NOD was never rescinded. XXXX was not within their right to file as it violated both Federal Law and California State Foreclosure Laws so instead of rescinding which is the legal thing to do they placed the notice in a delay status. There is a difference between rescinding and delaying as delay indicates XXXX felt their action were not illegal when the law is clear. XXXX however came back and offered a loan modification which I was happy to accept. As soon as I made my first payment the servicer initiated a forced place insurance policy which I was not required to have because at no time was I ever without homeowners insurance. I called and faxed XXXX several times from XXXX to XXXX/XXXX/XXXX as well as my insurance agent from XXXX the company that holds the policy to ensure the Servicer that I had homeowners insurance. In the meantime, they expected me to pay for this policy which was more than XXXX as well as make my Trail Modification Payments yet would not remove the policy until after the Trail Modification period. If I am in a trial Modification it would make sense that XXXX month could not be added on to the payment and still be affordable. When I contacted XXXX I was told to leave my Relationship manager a message. I have left him several and he has yet to respond. XXXX is required to provide me a point of contact with knowledge of my account and yet no one seems to know what is going on. After repeatedly requesting to speak with XXXX XXXX who is supposed to be the point of contact that the servicer is supposed to provide to me under federal law I have yet to receive one callback. XXXX has now directed the Trustee to file a Notice of Sale. The Notice of XXXX was filed illegally so there is no way that they can move forward to Notice of Sale with a defective Notice of Default. Further it was their fault that they did not remove the forced place insurance immediately after both myself and my insurance company notified them that I had insurance. Further they are being deceptive as the XXXX in California not only has to verify the information provided by the XXXX they also must follow all laws in California regarding foreclosure as does XXXX. XXXX can not provide false information to the Trustee to foreclose on my property I am attaching the letters that were sent to the Trustee by certified mail. Even if both the NOD and NOT were not defective XXXX would have to provide me with a 20 notice before any sale under California law, they deceptively scheduled a sale the day after XXXX and provided me notice on XXXX which is far less than 20 days and less than what the law requires. I have also attached that notice. I was also charged foreclosure fees that the lender was not entitled to charge since they filed the NOD when I had already applied for and XXXX acknowledge the application. I included all those documents in my first submittal to CFPB and XXXX. If you look at the attached payment schedule of my homeowners insurance, it shows I made my installment insurance payments covering the entire period XXXX claims I did not have insurance. Yet XXXX continued with this insurance after I notified them.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92506
Submitted Via: Web
Date Sent: 2017-12-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: To whom it may concern, I am writing to you today in search of some assistance. On XXXX/XXXX/XXXX I listed my property for sale. It has been listed as a short sale based on the fact that I had fallen behind on my monthly obligations. I noticed that a house very similar to mine was recently sold via short sale for {$180000.00} and it was on the same street as my property. I received an offer after a week of marketing the property for {$180000.00} that my realtor then presented to my lender. Based on current sales on the street this was a very strong offer. We asked the lender to proceed with the review based on this information and they advised that since the sale date was XXXX/XXXX/XXXX they did not have ample time to complete a full review. The offer package was submitted to SPS on XXXX/XXXX/XXXX ( 32 days before the scheduled foreclosure sale ). The problem with this is that I have tried to work with them in the past and they have never attempted to help me in any way. Now that I am in this predicament they want to hurt my family even more by deciding to move forward with the foreclosure rather than giving us 1 last attempt in getting a fair resolution for all parties. I ask that you please help us and allow the lender an additional 45-60 days to complete a short sale review.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 018XX
Submitted Via: Web
Date Sent: 2017-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Good Day, We were in the process of a deed in lieu of foreclosure on XXXX XXXX XXXX select portfolio servicing contacted us to let us know that our first step would be a walk thru to see the condition of the property.XXXX XXXX we were given written confirmation that we could proceed after we were completely out to contact them so we could be inspected .on XXXX XXXX, XXXX i then contacted XXXX.to let them know we had vacated the property they the replied oh we are so sorry we sent that document out prematurely and you can move back in so we can work out something there is a lien on the property after going back an forth for several months the title was cleared and we began the process again. XXXX XXXX this year we signed our closing deed in lieu at that time we were told nothing else was required from us and that the property did not have to be reinspected because it was done in XXXX XXXX so at this point we would just be notified.On XXXX XXXX i was then informed that we were denied because of a I.R.S. lien that was on the property i contacted the I.R.S. the representive said for me to contact a attorney because someone in the mortage company dropped the ball because the debt had been there since XXXX XXXX i feel we were treated unfair.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21801
Submitted Via: Web
Date Sent: 2017-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Purchased home in XX/XX/XXXX. Was paid for through XXXX XXXX, paid XXXX for the house, paid XXXX down as the down pmt. XXXX XXXX XXXX sold loan to XXXX XXXX in XX/XX/XXXX. Then it went through XXXX XXXX XXXX onto XXXX XXXX, then to XXXX XXXX XXXX, Somehow XXXX XXXX XXXX hijacked our mortgage acct making up false accts - they stole people 's loans somehow. My identity had been stolen and XXXX XXXX was the one that told me about that in a letter from him when he was the Attorney General in XXXX. We have contacted the following to try to get help in our matter ; XXXX XXXX, XXXX XXXX, XXXX XXXX, Secret Service, FBI, U.S. Marshalls, U.S. Attorney XXXX. To no avail, we have tried to get help. We found after pulling XXXX XXXX XXXX 's credit report, it showed that the home was supposed to be paid for in XX/XX/XXXX through XXXX XXXX XXXX in the amt of XXXX. So why were we still paying on the home when it was supposed to be pd off in XX/XX/XXXX? All we financed in XX/XX/XXXX was {$18000.00}. We paid {$660.00} per mo for 72 months this was paid to XXXX XXXX XXXX. Then XXXX XXXX XXXX somehow got hold of our already pd for home and stole the loan and stole our escrow amt of XXXX, also charged us flood insurance when we do not live in a flood zone. Since then, in XX/XX/XXXX, we have been browbeaten, harassed by this SPS, threatened to have foreclosure done, We stopped paying in XX/XX/XXXX. We sent in a check for {$660.00} as usual, found out that our check had been stolen through the SPS and never applied to our acct. We had THREE different acct numbers with them. We were told it was a fraudulent company. This company, SPS has harassed me, XXXX XXXX so bad that when I went to the dr , my XXXX XXXX was through the roof, had to go on XXXX XXXX, along with XXXX XXXX too. Please look up XXXX and look up XXXX XXXX XXXX. You will find thousands of complaints.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 40216
Submitted Via: Web
Date Sent: 2017-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: On XXXX I was approved for a forbearance with select portfolio servicing. However, I was under the impression it was a modification which I later found out to be the forbearance. In XXXX of XXXX I was told my new payments were going to be roughly {$1500.00} a month. At that point I made my monthly payment in XXXX and XXXX. In the end of XXXX I was told I had the forbearance and I was behind in payments by the amount of {$4700.00}. At that time I considered refinancing my home, but was unsuccessful because the housing market had crashed. XXXX XXXX my payment amount begin to fluctuate around the amount of $ XXXX {$1700.00}. I contacted XXXX in XXXX of XXXX to start the modification process to save my home. I submitted all of the required documentation that was need in XXXX and again in XXXX. I was told by XXXX that my modification was approved and all my documentation was sufficient. I was placed on a trial payment plan in XXXX of XXXX in the amount of {$1400.00} ; I made all the required payments in XXXX, XXXX and XXXX ( all payments were automatically withdrawn from my bank account. ) On XXXX XXXX, XXXX I received a letter from XXXX stating that my modification was approved and new payments were to begin on XXXX XXXX. I just needed to sign the loan modification agreement by XXXX XXXX XXXX ; which I did on XXXX XXXX. I submitted the signed documentation by fax on XXXX and originals by FedEx on XXXX. On XXXX XXXX I was contacted by XXXX and was told that my divorce decree was not sufficient. This is the part that I am confused on, because in XXXX and XXXX my divorce decree was used at that time but now I am being told that it is not sufficient to complete my modification ( which was already approved ) and they have now stated they will denied my modification and start the foreclosure process on my property. I have tried to contact them to see what is the issue with my divorce decree and have spoke with several managers and was told " there is nothing we can do '' and then have been hung up on. I asked if I may file a complaint, I was told they do not do compliant. I spoke with XXXX XXXX XXXX and XXXX XXXX. XXXX has stated my past due amount is {$6900.00} as of XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WI
Zip: 53225
Submitted Via: Web
Date Sent: 2017-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: FACTS PLEASE NOTE THE FOLLOWING STATEMENTS ARE SUPPORTED BY DOCUMENTATION THAT CAN BE PROVIDED TO THE CFPB UPON REQUEST:What is the complaint about? Mortgage PaymentWhat type of problems are you having? Alleged DeficiencyWhat Company is involved? XXXX XXXX/Select Portfolio ServicingWhat Happened?Bankruptcy Discharge:On XX/XX/XXXX, we received a letter from our trustee that XXXX XXXX Chapter XXXX bankruptcy was nearing completion and effective XX/XX/XXXX to pay XXXX directly, mortgage payments $XXXX XXXX was cc’d and did not raise objections. From XX/XX/XXXX to present, mortgage payments in the amount of XX/XX/XXXX have been made.On XX/XX/XXXXXXXX called stating the account was delinquent and XXXX was due immediately to prevent foreclosure. When I called XXXX I was advised since XXXX through XX/XX/XXXXthe monthly payment has been XXXX, and beginning XX/XX/XXXX, it would be XXXX. On XX/XX/XXXX, I sent a letter to XXXX XXXX, XXXX regarding the payment discrepancies and alleged delinquency. XXXX respondedXX/XX/XXXX, stating:“We have conducted an investigation and did not find any error in the application of payments based upon the information provided. In a review of the account, we confirmed that all payments have been applied in accordance with the bankruptcy order, as shown on the enclosed breakdown”.InXX/XX/XXXX, our Bankruptcy Attorney, XXXX XXXX, filed a motion to deem the mortgage current and the motion was granted inXX/XX/XXXX. On XX/XX/XXXX, we received a letter from XX/XX/XXXX admitting they misapplied the funds during the bankruptcy and they updated the account in accordance to the Bankruptcy Courts Ruling. The following month, they made the account delinquent again. Mortgage Payment:After the Courts JuXX/XX/XXXXruling, the XX/XX/XXXX, XXXX stated the mortgage payment was XXXX. The XXXX statement stated the mortgage payment was XXXX. We continue to send the payment we were directed to send, XXXX when the bankruptcy was completed in XX/XX/XXXX. Currently, the account is again delinquent. Since 2016, XXXX has changed the payment four times, XXXX; XXXX; XXXX and XXXX. Also, as of today, when I accessed our online account, XXXXr now states, “Congratulations, your loan is fully paid off.” My issue with XXXX is per their XX/XX/XXXX, letter referenced above, they stated, “In reviewing the escrow account, we confirmed that the increase in the property taxes and purchase of lender placed flood insurance coverage, effective from XX/XX/XXXX to XX/XX/XXXX, has contributed to the increase in the monthly payment. You may also purchase insurance and provide proof of the policy to cancel the lender placed insurance as a policy you purchase would likely be less expense. Once we receive proof of the insurance, we will cancel the lender placed insurance and refund the paid premiums to the escrow account.XXXX purchased this insurance while we were in active bankruptcy. Additionally, the property is not located in a flood zone. We have insurance on this property through XXXX XXXX so it’s not clear why this insurance was purchased on our behalf. The proof of insurance has been sent no less than 3 times. On XX/XX/XXXX, XXXX finally cancelled the lender placed insurance yet they are still charging insurance in the mortgage payment and they have yet to complete a new escrow analysis to adjust the monthly payment accordingly as outlined by their XX/XX/XXXX, letter. In addition to the insurance fees, they are also charging late fees, property inspection fees, and legal fees. To complicate matters even more, effective XX/XX/XXXX, the mortgage was sold to Select Portfolio Servicing and they have been calling and harassing non-stop alleging the account is delinquent. This entire ordeal has been a nightmare. I have POA for my Mom who is XXXX. If I were not taking care of her finances and paying close attention to these discrepancies, and if our attorney had not intervened, the property would have been foreclosed. Their past, and current activities border on FRAUD and ELDER ABUSE.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95843
Submitted Via: Web
Date Sent: 2017-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Last XX/XX/XXXX, checking my credit report, I noticed that an account is incorrectly reported with Select porfolio # XXXX balance of {$140.00} open which does not belong to me and / or I have any obligation, as a result of the first investigation submitted to the bureaus of credit the result was satisfactory obtaining an increase in my score of +70 points, extremely satisfied with the results and procedures of FCRA law. It is not when I received a notification on XXXX-2017 that my score fell due to the fact that said account that was removed from my credit report was reported with a new balance amount of {$140000.00}, however I proceed to send a new one. investigation sending to XXXX evidence of the results of the reports and the corrections made but to date they have not corrected this error that makes a future purchase impossible.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PR
Zip: 009XX
Submitted Via: Web
Date Sent: 2017-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-11
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: We are working on a short sale. The house was destroyed by Hurricane Sandy, and the land where the house once stood appraised at {$35000.00}. Select Portfolio Servicing ( SPS ) is demanding {$120000.00}. We were able to find a developer who agreed to pay the money. All documents have been submitted for the review for the short sale. In XX/XX/XXXX, SPS started asking about the Arms Length Affidavit. I told them that their custom is to send the Affidavit over with the Investor 's Approval Letter. They then responded that they had all needed documents to review the file. Two weeks passed, and I followed up with them. They then stated they needed a document signed by the real estate agent, and forwarded the document to us. We had that document signed and returned to them within 48 hours, and again, they stated that that was the last document needed to complete the file. Two weeks later, we followed up and they asked us if the listing agent and the buyer were related. We told them they were not, however, the Arm 's Length Affidavit is the document that is needed to confirm that, a document which SPS sends over with their Investor Approval Letter. They said they would send it with the approval letter on XX/XX/XXXX. On XX/XX/XXXX, that became XX/XX/XXXX. On XX/XX/XXXX, we were told XX/XX/XXXX. On XX/XX/XXXX, they again asked if the listing agent and the buyer were related, and we again had the conversation about the Arm 's Length Affidavit. They said the approval would be ready within 48 hours. On XX/XX/XXXX, that became Thursday, XX/XX/XXXX. On XX/XX/XXXX, they demanded that the Arms Length Affidavit be signed BEFORE granting the approval letter. I told them that is not how SPS operates : that the approval letter has the Arms Length Affidavit attached to it. They said they would send the documents to me. On XX/XX/XXXX, at XXXX CST, with no documents in hand, I called and was transferred to a manager, XXXX XXXX , who has kept me on hold " researching '' the situation for over an hour. She has told me, on this phone call, 1 ) the document can not be sent to me because the approval is " conditional, '' but that she wants me to find the document online via the SPS website and send them to her. 2 ) They are not on the SPS website and that I should " XXXX '' them. After I " XXXX '' them and found the SPS Arm 's Length Affidavit attached to an Approval Letter, proving that what I have been saying for the past SIX WEEKS was accurate, she then put me on hold for seven minutes and told me that she would put in a request to fax me the Arm 's Length Affidavit. This is what I was told on XX/XX/XXXX - that the document would be faxed to me. I am currently holding while she figures out if she can actually fax the document to me herself. See the attached document, which is what I found when I " googled '' it, per the supervisor 's instruction, which shows the approval letter alongside the arm 's length affidavit, as I had been telling them for six weeks. They are clearly playing a game to stall the processing and review of the file, either to push the closing into 2018 for tax purposes, or to try to foreclose on the house because they think it is worth more if they take it and hold it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2017-12-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2017-12-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Last XX/XX/XXXX, checking my credit report, I noticed that an account is incorrectly reported with Select porfolio # XXXX balance of {$140.00} open which does not belong to me and / or I have any obligation, as a result of the first investigation submitted to the bureaus of credit the result was satisfactory obtaining an increase in my score of +70 points, extremely satisfied with the results and procedures of FCRA law. It is not when I received a notification on XXXX-2017 that my score fell due to the fact that said account that was removed from my credit report was reported with a new balance amount of {$140000.00}, however I proceed to send a new one. investigation sending to XXXX evidence of the results of the reports and the corrections made but to date they have not corrected this error that makes a future purchase impossible.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PR
Zip: 009XX
Submitted Via: Web
Date Sent: 2017-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A