SANTANDER CONSUMER USA HOLDINGS INC.


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"Products" offered by SANTANDER CONSUMER USA HOLDINGS INC. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfers - Domestic (US) money transfer
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 5090143

Date Received: 2022-01-10

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Chrysler capital has violated my consumer rights. They are in clear violation under XXXX XXXX XXXX congressional findings in statement of purpose, XXXX XXXX XXXX ( b ) permissible purpose of consumer report, XXXX XXXX XXXX ( a ) definition rules of construction in XXXX XXXX XXXX coronavirus economic stabilization ( cares act ) Chrysler capital has illegally furnish information I did not consent to and this is a violation under the FCRA.

Company Response:

State: TX

Zip: 78748

Submitted Via: Web

Date Sent: 2022-01-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5089139

Date Received: 2022-01-10

Issue: Struggling to pay your loan

Subissue: Lender trying to repossess or disable the vehicle

Consumer Complaint: Beginning 2021 I had a major XXXX problem that required a major XXXX I was XXXX XXXX XXXXXXXX for XXXX weeks was unable to work. Than in XX/XX/2021 I was able to find me a job and go back to work. In XXXX XXXX XXXX hit my household going through my children and husband and wasnt able to work cause had to XXXX I talk to the company a lot of times paying what I could but it wasnt good enough. Now they want all their money.

Company Response:

State: KY

Zip: 414XX

Submitted Via: Web

Date Sent: 2022-01-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5088625

Date Received: 2022-01-10

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: A charge off can not be reported late on my consumer report and a charge off can not have an amount to the alleged debt pursuant to Federal Law. It is already balanced in XXXX and I can not pay this alleged debt on a default note. Validate the debt and show me on and off ledger if information needs to be correct and addressed. Show me documentary evidence of alleged debt. Also we should run an forensic file audit to make sure alleged debt is accurate. Pursuant to 15 USC 1681 ( c ) ( 2 ) ( a ) this alleged charge off account needs to be removed off my report within four days. This false and inaccurate information has hinder me from using my credit for personal, family and household purposes and I was not able to utilize my rights as a consumer due to false information on my credit report.

Company Response:

State: NY

Zip: 112XX

Submitted Via: Web

Date Sent: 2022-01-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5088015

Date Received: 2022-01-09

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: SANTANDER CONSUMER USA along with XXXX XXXX XXXX have committed fraud and have scammed me out of money. The auto contract that they had me sign was deceptive. They furnished a false and deceptive form to take advantage of me. They took my money in a consumer credit transaction that contains a finance charge, which does not include charges of a type payable in a comparable cash transaction. They then went on to add my cash down payment of {$2000.00} to the grand total it'll cost me for the purchase of credit instead of subtracting that amount they took from me, which was unlawful to begin with. They titled the credit application as " Retail installment contract and security agreement, '' which is furnishing false and deceptive forms. Within the Truth in Lending disclosure they stated that I'll be paying {$460.00} for 72 months, which equate to {$33000.00} but the finance charge is the only charge I should have paid due to it being the sum of all charges pursuant to the Truth In Lending Act, which was {$22000.00}. Furthermore, the finance charge shouldn't be paid in cash because a consumer credit transaction can only contain credit or cash, not both. The use of my credit card ( social security card ) was used to pay the finance charge, which was {$22000.00}. These corporations have violated the Truth In Lending Act and deceived me in the process of purchasing the vehicle.

Company Response:

State: NJ

Zip: 082XX

Submitted Via: Web

Date Sent: 2022-01-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5087798

Date Received: 2022-01-09

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I have not received any confirmation on how the company has validated the alleged account attached in Exhibit A reporting on my Consumer Report, which I refer to in a sworn affidavit testimony I sent to them. Therefore I request that you consider this a final notice to the offices. Past this point, the company is willfully Defamation my Character, Negligent Enablement of Identity Fraud, Fair Debt Collections Practices Act 15 USC 1692g violations, also Fair Credit Reporting Act 15 1681 violations for willful noncompliance - 616. Civil liability for willful noncompliance [ 15 U.S.C. 168in ]. The CFPB will have authenticated sworn testimony from my end which I would gladly present in court if need be as evidence of my trying to rectify the subterfuge that they are reporting. ***** ( copied from the affidavit attached ) ******

Company Response:

State: NC

Zip: 283XX

Submitted Via: Web

Date Sent: 2022-01-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5086619

Date Received: 2022-01-08

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: I HAVE FILED DISPUTE IN REGARD TO THE INCORRECT ITEMS ON MY CREDIT REPORT. IT BEEN WELL OVER 30 DAYS AND I HAVEN'T RECEIVED ANY INVESTIGATION RESULTS.

Company Response:

State: FL

Zip: 334XX

Submitted Via: Web

Date Sent: 2022-01-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5081396

Date Received: 2022-01-07

Issue: Struggling to pay your loan

Subissue: Lender trying to repossess or disable the vehicle

Consumer Complaint: I just wanted to ask why I dint qualify for this lawsuit against santander in XXXX when they did the same thing to me in XX/XX/XXXX. When I received this car they knew I only received ssi they saw all my creditors knew I own a home and pay mortage and was raising grand kids. They knew I wouldn't be able to keep up with this loan. They lost big because of they actions with low income buyers and they are still doing it They lost a lawsuit in XXXX and the next month they did the same thing which they was being sued for To be part of a new lawsuit if one ever comes available they knew I would t able to pay this loan. They saw my income and bills and still ket me buy a new car https : XXXX

Company Response:

State: IL

Zip: 60443

Submitted Via: Web

Date Sent: 2022-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5078961

Date Received: 2022-01-07

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: On XX/XX/2020 Chrysler Capital has an inquiry on my credit report that I did not authorize.

Company Response:

State: CA

Zip: 91335

Submitted Via: Web

Date Sent: 2022-01-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5075090

Date Received: 2022-01-05

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: I filed an dispute in regards to the incorrect items on my credit report. Its been well over 30 days and I havent received any investigation results.

Company Response:

State: WI

Zip: 532XX

Submitted Via: Web

Date Sent: 2022-01-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5074516

Date Received: 2022-01-06

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: Santander has reported inaccurate and inconsistent information on my credit report as well as failed to send me an account statement in proper time. This Creditor has sent different information to each of the major Credit bureaus about my account. They have reported my term as 0 months with XXXX with 2 bureaus but they've reported it as 48 months with XXXX and XXXX. The account open date is inaccurate across bureaus. The Account Balance is inconsistent it reports as {$11000.00} in some places ( XXXX XXXX XXXX ) and reports as {$11000.00} to experian. They are reporting to the account at different dates to each bureaus. They report the dates of my last statement differently to each bureaus. They're reporting me 30 days late in XXXX of 2021 however this inaccuracy of their reporting, isnt fair for me to know when to pay and when Im late

Company Response:

State: MO

Zip: 631XX

Submitted Via: Web

Date Sent: 2022-01-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.