Date Received: 2023-05-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: I use XXXX XXXX XXXX located in XXXX MA XXXX. I was to receive {$6400.00} XXXX transferred to me from XXXX. My bank uses PNC for international transfers. On XX/XX/XXXX a transfer was made to PNC bank, however, I was not aware that the account information provided was incorrect, nd funds were never returned to sender. The transfer route was XXXX XXXX in XXXX, to XXXX XXXX in XXXX, to PNC Bank. Due to the account error information, the funds never reached XXXX XXXX XXXX and therefore myself. PNC never returned the funds. XXXX XXXX and XXXX XXXX placed an inquiry and trace indicated funds successfully transferred to PNC. PNC has not responded to any XXXX XXXX that was sent providing the correct information nor a request to pull funds back. I have caled my bank numerous times as well as PNC neither have been helpful. PNC will not look into it because I am not a customer and XXXX XXXX XXXX states PNC will not communicate with them since their information was not provided in the transaction. The XXXX bank and XXXX bank are not able to do anything more than request funds returned, and they have stated they have not received any communication from PNC at all. XXXX stated PNC received {$6400.00} XXXX on XX/XX/2021 at XXXX. I did have some communication with PNC escalation group, who were also struggling to receive return communication from their wire department, but they stated they could not locate and there was nothing else they could do. The XXXX code was correct, however, I provided my own bank account number in the transfer, I did not include XXXX XXXX XXXX information. Essentially, the transfer should have been made to PNC with XXXX XXXX XXXX account ( since XXXXXXXX XXXX XXXX is PNC customer ), then my information as the final beneficiary. The funds should have been returned but were not. Return my funds so that it can be sent with the correct information to complete the transaction successfully. I have spent a lot of time and energy to get this resolved and I am not sure what else to do in this case. The money can't just disappear and it belongs to me not PNC. Awful business practice that they are not able to help me because I am not a customer. I also feel as though my personal bank, XXXX XXXX XXXX, was lacking to support me or assist me with this matter, especially since they are PNC 's customer.
Company Response:
State: MA
Zip: 01085
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The ATM did not give money, I loss {$180.00}. I was trying to get {$180.00}, and PNC ATM fails and didnt give anything to me. The transaction in the bank passed. XXXX XXXX XXXX. It was with PNC atm, in XXXX, address XXXX XXXX XXXX, XXXX, FL XXXX. I immediately called to PNC costumer service, but nobody cant help me.
Company Response:
State: FL
Zip: 32225
Submitted Via: Web
Date Sent: 2023-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Please Help I have my mortgage with PNC and had the home damaged by Hurricane Ian After many days and hours working with insurance companies I have received checks which I had to send off to XXXX This is the company you subcontract They have poor communication (Failed ) to advise me of a inspection they canceled. Stopped a inspection because they want additional paper work, they told me they where going to get from the insurance company, however they did not follow through. Numerous delays ect..... I currently have to use my credit cards to pay for materials. Adding up the next steps how many days would have to take place By there schedule all the time at least 4 or 5 weeks before I would see another check. I will have to stop construction and wait. This is unacceptable !!! ADD IT UP 1) Currently waiting for a decision. 3 or 4 more days 2) if the decision goes through request a inspection 4-6 days until inspector responds 3) inspector schedule is backed up at least 1 to 2 weeks probably more!! 4) report turned in 2 to 3 days 5) XXXX reviews and issues a check 6 to 8 business days 5) check can only be mailed (this is unacceptable) 3 or 4 days I only owe XXXX on the house. The lot alone is worth XXXX what are you trying to protect!!!!! This company is causing far more harm than good !!! After research I found awful reviews online, Do you want your customers to have to deal with this please read some of the reviews list Also respond to me ASAP thanks XXXX XXXX I currently am incurring unnecessary costs due to 1) charge card fee's 2) stopping of repairs due to lack of funds 3) loss of contractors they require upfront fee's 4) hours of phone calls ect.... Please be advised I am considering hiring a attorney to help with theses additional cost recoup and also free up my money!! If you would like me to send you pictures of the progress ect.... I would be happy to. Reviews customer complaints Class action lawsuit against XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer Review updated: XXXX XXXX XXXX Featured review Getting XXXX to release funds is nearly impossible. They lose documents over and over again. Each time you call you get a different rep with a different document lost or one that gives the all clear, the funds are being drafted and will be there by XXXX in 3-5 days only to call back and hour or day later to be told NO, you need the same documents you submitted almost daily for 9 months. We have all suffered a loss and this third party company many mortgage companies use is an insult and causes more unneeded grief. Getting my money to rebuild I feel isn't ever going to happen and I can't do anything but resend resend resend. I'm tired and this is enough. If anyone knows of a class action law suit against XXXX, let me know. This is not against my mortgage company but the company they choose to use in an insurance claim for property lo. From reading all the complaints online from people just like me who are describing the same issues as I am going through, I know we would have a strong case and win. We deserve or lives back and in a timely manor. Update by XXXX XXXX XXXX XXXX XXXX XXXX XXXX I finally received my check after XXXX months of XXXX. Lost one contractor over this. Now I get a letter I'm supoosed to have everything rebuilt in 45 days. What contractor sits and waits for months while I fight to get the money I should have had way back in XXXX It's now XXXX and I'm on a waiting list to begin construction hopefully, this month. I'm lucky the only other contractor in the area can still build it this year. Now I have to worry about penalties for not having it started because XXXX XXXX XXXX XXXX for most of the year? I'm stilll interested in filling a lawsuit against this company and on behalf of all of us who go through this. Their blundering is why I'm last on the rebuild list XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer Have gone through the same, documents that were accepted then lost or no longer accepted for a new reason now. I am having to come out of pocket for the repairs, my wife and I have had to live out of our bedroom and bathroom while cooking on the grill or flat top because the funds are being withheld even though i have submitted pictures and receipts that the work is being done. Have also requested to speak to a manager and was told 24-48 hours then 5 days later still nothing. Ridiculously [censored]ty service. along with non educated (on the business) representatives. More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Same here been out of my home since August my family and I are sick of hotels. We have four contractors all of which I submitted the documents to this place to show deadlines on when I need debts paid. There process does not register in the construction world. With supplies going up and being scarce I need my funds readily available. They sent a inspector and demanded we submit a clean air test to move forward. Something my insurance company and building inspector arent even requesting. I paid outta my own pocket for one. Of course it passed and submitted it. Only to get XXXX of my XXXX There driving my to the point of no return. Please if theres a class action I need the info XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Same problem with Insurance claim check.com . After all they really dont seem interested in helping those who are trying to restore their homes. Its as if they have some ulterior motive to force upon us forced insurance or take our property away from us. Im all in for a resolution so please send me information reference lawsuit. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX Verified customer There definitely needs to be a class action. More Helpful?10 ShareReply XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer XXXX, Please contact us we are also dealing with the XXXX XXXX. Every time we call it's we need this and that we send it but now we need more, We are down to 1 handyman that is willing to help but he is almost done with us and i can say not being able to use or bathroom for over a year and with reading the horror story's above we will continue to do so unless someone steps in to help. Sincerely,XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer Omgosh! We too are dealing with XXXXXXXX. Our home was destroyed by fire last XXXX. Mortgage is with XXXX XXXX. First check to my contractor was released by XXXX without problem. Now that we are over 50% complete, we have been trying to get an inspection since XXXX XXXX They keep saying someone will get back to us in 24-48 hours. Nothing! My contractor says he may have to pull his crews off the job! I'm absolutely lost and have no idea what to do. Advice would be so helpful! If it's this hard to get an inspection I can only imagine what will happen when we try to get more $ released nybthe inaurance company! I could just cry! More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer I have had the same problems getting the money from XXXX XXXX XXXX.. This time, I've been trying to get an inspection for a month. More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer Very interested in a lawsuit. We have been living in 1/3 of our house with only a bedroom, 2 bathrooms, an office & a laundry room since XXXX We have sent all necessary paperwork multiple times by fax & overnight, certified. 3 representatives have told us that our initial funds are being released so I would keep checking the mail only to find out a week or 2 later that they changed their mind. We didn't receive any notification regarding the status change either. I'm so tired of living without a kitchen, living room, dining room, master bedroom & being surrounded by stud walls, scaffolding & insulation. We are having to borrow money to at least make it livable. Flooring & kitchen cabinets are in but we don't have the funds to pick them up. Now we run the risk of losing our contractor as well. More J XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Replying to comment of XXXX I am having same problem with XXXX XXXX XXXX Both my 1st mortgage XXXX XXXX XXXX XXXX XXXX XXXX XXXX are using XXXX XXXX to handle funds to fix home. It has been going on for 3 years of fighting with XXXX XXXX XXXX XXXX worth of damage on my home. Now with XXXX XXXX They lost 2 of my checks, they said they mailed 2 other checks but it's been 21 days since they said checks were mailed. I provide them with insurance adjuster work sheet but they said it is not good enough, I resent same work sheet and still waiting. I have been calling everyday for the last 21 days to see where the 4 checks are. I keep getting different stories from everyone. More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I had to send them an insurance check for over XXXX for a damaged kitchen. They claimed they sent it over a week ago and I still haven't received it in the mail. I am angry. More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer Replying to comment of XXXX XXXX XXXX I know your post is over a year old, but did you received the check after the endorse it? And how log it took to receive it on the mail? They claimed they send our check 10 days ago but I haven't received the check. More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer Same exact problems. Mine is with XXXX loss claims dept. Been 7 months since I sent the check to them for their endorsement to get my roof replaced from a storm. No matter what document they want, I send. Next time I call, it's a different document that they need. It's a no win situation. In the mean time, roof is leaking into my home in three places. More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This company is a joke. My garage was knocked down by a tornado in XXXX. XXXX keeps denying my adjusters work sheet, saying its not complete. Myself and my insurance company has sent them ever document they have requested several times. Every time I requested to speak to a supervisor Im told there is not one available and they will submit a request for one to call me back. Ive yet to receive a call back. I would like to list my house for sale but am unable to because my garage had not been rebuilt because because they will not expect the documents from my insurance company. Ive lost 2 contractors and spent money out of my own pocket. I also still have no garage so my property is being damaged sitting outside. Mor XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hello, I just received my checks from my insurance company and my mortgage company is using this XXXX also.I am reading what has happened to everyone and now am soo disappointed to have to send them these checks. I to have a roof leak and it will start to rain in about another week or two. Does anyone have any advice? More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Same story here, XXXX in damage ten months ago and they have paid out XXXX of it and we are almost complete on the project. No one answers emails and the phone always dumps into voicemail. At this point if I dont get a check there is a good chance my contractor will lien my property. More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I am is the same boat as everyone else on here. I am trying rebuild a $XXXX house and all they have gave me is $XXXX and I'm in debt to my contractor $XXXX and he won't go any further. I get a different story from a different person every day and I'm tired of fighting them for my money. Has anyone had luck sewing them? I have threatened them several times and they don't seem to care. More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Replying to comment of XXXX XXXX I am having same problem with XXXX XXXX XXXX Both my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX are using XXXX XXXX to handle funds to fix home. It has been going on for 3 years of fighting with XXXX XXXX XXXX XXXX worth of damage on my home. Now with XXXX XXXX They lost 2 of my checks, they said they mailed 2 other checks but it's been 21 days since they said checks were mailed. I have been calling everyday for the last 21 days to see where the 4 checks are. I keep getting different stories from everyone. I am up for class action law suit. They keep denying my adjusters work sheet, saying its not complete. Every time I requested to speak to a supervisor Im told there is not one available and they will submit a request for one to call me back. Ive yet to receive a call. More XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer As I type I'm on hold with XXXX XXXX XXXX.. phone says 25 minutes and counting. I am waiting for them to release my XXXX XXXX check. Work has already been completed OH just disconnected! How nice. Damage was done on XXXX XXXX Got the checks from the insurance company. Forwarded them to XXXX. They will not release these funds! Now I'm behind on my mortgage bc I used those funds to do the repairs... thinking... I will have my insurance check to pay the mortgage. I'm in on the lawsuit if someone contacts me. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I'm new to this insurance claim check process but not new to Insurance claims. In the past XXXX we had a fire, XXXX hit by a tornado and now another tornado XXXX This company received our insurance check on XXXX and processed by XXXX. Today is XXXX and over 15 calls, 47 paid receipts sent, subcontractors info sent in have not received a dime. We are 75% complete with our repairs, requested 50% inspection on XXXX and nothing. I need my air unit replaced but need the money to pay that subcontractor before receiving the unit. Tonight I took a picture of 79 in my house. Yes, it's hot! I hope I have a better outcome than the others but have a feeling I won't. Please sign me up! I did submit a letter today for XXXX XXXX for help and document all the time lines and conversations since they say they record the calls. This company is a real joke and the customers are always wrong. contact me at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Verified customer Replying to comment of XXXX XXXX XXXX I have been trying to get XXXX from these blood sucking company since XXXX XXXX.. The sad thing is thst my home owner ins company sent me a check in XXXX for the XXXX to repair the damages and I had to send it to XXXX XXXX which is part of my mortgage company and now theyre saying that I have to hire a contractor that wants XXXX XXXX XXXX XXXX XXXX job and these blood sucking people wont even give me the number to the head Quarters so I can talk to someone that is in charge its so ridiculous XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Replying to comment of XXXX XXXX XXXX XXXX XXXX - Class action lawsuit against XXXX Getting XXXX to release funds is nearly impossible. They lose documents over and over again. ... I am having same problem with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX to handle funds to fix home. It has been going on for 3 years of fighting with XXXX XXXX XXXX XXXX worth of damage on my home. Now with XXXX XXXX They lost 2 of my checks, they said they mailed 2 other checks but it's been 21 days since they said checks were mailed. I have been calling everyday for the last 21 days to see where the 4 checks are. I keep getting different stories from everyone. They keep denying my adjusters work sheet, saying its not complete. Every time I requested to speak to a supervisor Im told there is not one available and they will submit a request for one to call me back. Ive yet to receive a call.
Company Response:
State: MO
Zip: 63129
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: The I signed up on website XXXX to obtain credit score for a loan. After obtaining the information I called to cancel the subscription so next pay period I will not be charged. They were given my bank details. When I called to cancel the guy was still trying to push for me to keep the account and sell coupons. This made me aware that this may be a fraudulent company. I told him no to cancel and he did. I received a confirmation number. Now today XXXX the hoax company is trying to charge my card. I look up the address on the website and it shows a research lab not a credit review company.
Company Response:
State: NJ
Zip: 07108
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Im writing to complain because I can get anywhere with PNC Bank at a branch or at the corporate level. It started on XX/XX/2023 when I tried to use my debit card for a coffee and was denied when I looked at my app. It had a XXXX balance despite having XXXX. I proceeded to call the customer service line and was told my account was closed, A letter was sent, which I never received, and the check was in the mail and then I should walk into a branch to discuss it. I walked into a my XXXX NJ branch and they were just as stumped and also tried to call. They also got the same answers. I called on XXXX at XXXX and was told a check had NOT been sent. They will not tell me when a check will be sent. That is a lot of money to send via regular mail! I asked for a supervisor or someone higher and they also could not help. I went back to my branch and they were still clearly upset at the situation and could not help despite their effort once again to gain information. Please help me remedy this situation. I need access to my funds and have clearly and blatantly been prevented from doing so! I dont want this to happen to any hard working citizen!
Company Response:
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have had a home equity loan with the lender since XXXX. During that time, I regularly made additional payments ( XXXX payments a month ). I had about 2 years in additional payments that had been made, understanding that these additional payments advanced my payment due date. When making a payment, the only options are " regular payment '' or " apply to principal ''. These additional payments were all marked as regular payments Paragraph 8 of my agreement says, " All regular payments will be applied to the satisfaction of scheduled payments in the order in which they become due. '' Despite this, the lender decided that they were " changing the policy '' and ending that ability. Now, a payment is required every month, regardless of whether XXXX payments were made in the previous month. This is not something to which I agreed. They are referring to these additional payments as " prepayments ''. But that is not what they are. A prepayment is when one pays a substantial amount at once -- which I sometimes also did. I have never missed a payment, but I make these additional payments in case of an emergency when I would not be able to make a payment ( a catastrophic illness, job loss etc. ) But PNC wants to be able to collect late fees. They insist they can change the terms of my contract at will -- though there is nothing in my contract that makes such a claim. Indeed, if there were, I would have gone to another lender. When I called about the issue, it took speaking to XXXX different people, over the course of XXXX days -- they had to call me back instead of transferring me to a manager. They refused to be of any assistance, treated me as if I were ignorant ( " We sent you a letter of the change '' -- as if that is enough to alter a contract ). The last person told me I would have to show where in my contract is says they CAN NOT change the terms of the agreement without my consent -- as if contracts are only binding if it says terms can not be altered.
Company Response:
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX at approximately XXXX XXXX I went to PNC Bank at XXXX XXXX XXXX to make a withdrawal of {$450.00}. My card was not returned and no money was disbursed. I made several attempts to address this issue with the bank. All I get is a change of agent and no word about my funds. The manager at the location said that a third party controls the ATM and he has no access to the camera above the machine or the machine itself.
Company Response:
State: NJ
Zip: 07055
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: PNC Check # XXXX Fraud Complaint 2023 XX/XX/2023 - Check # XXXX was written to XXXX XXXX XXXX XXXX XXXX XXXX the amount {$4500.00} from PNC Bank account # XXXX. It was mailed the following day to : XXXX XXXX XXXX XXXX of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX XX/XX/2023 Check # XXXX paid/posted to my account. I did not verify the payee as I have been mailing checks to the payee at this address for 4 years. XX/XX/2023 Monthly invoice from XXXX XXXX XXXX XXXX of XXXX was received. The {$4500.00} credit was not reflected in the balance. I then reviewed the check copy and discovered the fraud. The payee had been covered with a plain sticker and the name XXXX XXXX was written in the payee section. The back was endorsed by XXXX XXXX and deposited to XXXX XXXX mobile banking. Both XXXX XXXX and PNC Bank honored the altered, and thus fraudulent, check. I immediately contacted PNC Bank. PNC Bank then mailed an affidavit to me to be completed, signed, and notarized by XXXX XXXX XXXX XXXX of XXXX XX/XX/2023 I met with XXXX XXXX of XXXX XXXX XXXX XXXX of XXXX who completed the form and had it notarized while I was there. She informed me they had filed a police report and a postal investigation. I took the completed form to my PNC branch that afternoon. It was then faxed internally to their fraud department. XX/XX/2023 I followed up with PNC customer service having received no response from their fraud department. I was directed to the XXXX department line, XXXX, option XXXX. No one answered the phone. The recording instructs the caller to leave a message and they will respond within 48 hours. No response received. XX/XX/2023 Another follow up call was made to the XXXX department line. Same recording. No response. XX/XX/2023 I contacted the local branch representative, XXXX XXXX, who had faxed the affidavit on my behalf. I asked him to file a complaint. He did. He received the same non-answer/no response from the XXXX department. XX/XX/2023 XXXX XXXX called me after making several inquiries on my behalf. He also sent an email stating he was told PNC policy and procedure which is 120 days to resolve check fraud. He also said he was told PNC views this as XXXX XXXX problem and their time frame is 240 days. XXXX XXXX is the only person at PNC who has shown any interest in trying to resolve my issue. 120 240 days is total and completely unacceptable. Neither bank should have honored the check. PNC needs to credit my account ASAP. This is a clear case of fraud. PNC should have never paid the obviously altered check.
Company Response:
State: TX
Zip: 75071
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-04
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My Husband and I, opened joint checking, savings and high rate saving accounts at PNC Bank on XX/XX/XXXX. I made deposits, direct deposits and ACH transfers to fund my accounts. On XX/XX/XXXX my husband deposited three checks into our joint savings account. The checks were from XXXX XXXX XXXX and were drawn on XXXXXXXX XXXX out of New York. The amount of the checks were {$12000.00} ; {$390.00} and {$51.00}. After 7 business days the funds were still suspended ( on hold ) in our account. That day, I received a letter dated XX/XX/XXXX and post marked XX/XX/XXXX, received XX/XX/XXXX, that said the funds were on hold and also said that the funds usually would be available after 5 business days. As that was more than 5 business days, I called PNC Bank and was subjected to horrible customer service and the PNC rep hung up on me. I called back and requested a Manager and was told that it is PNC policy for the rep to resolve issues and not bother Managers. I demanded a Manager and was transfer to " XXXX. '' I explained to XXXX that I feel PNC is treating us badly because we are a XXXX XXXX XXXX When I told the prior rep that my husband had made the deposit, her entire demeanor changed. XXXX was very professional and put me on hold and investigated. He returned and told me that the funds were on hold as the checks needed to be verified. I asked what that involved and how long that takes? He said he is not sure, but I could call the loss mitigation department and they might be able to assist me. XXXX also told me that he could escalate my complaint to the Executive Customer Relations Team and would do so. Today I was in my local PNC Branch with my husband. We spoke with XXXX XXXX at the XXXX XXXXXXXX XXXX XXXXXXXX. XXXX attempted to help but said that all of the departments that can help close at XXXX XXXX XXXX as they are located in the Eastern USA. I said you mean they have 60+ branches in California and no support services after XXXX- WOW! XXXX said that she would follow up in morning and call me as soon as she connected with her support team back east. XXXX provided excellent service with the very limited tools PNC has available to California customers. XXXX also told me that she had learned that the hold had been extended to XXXX! Yes she confirmed the hold is now more than 3 years! I said, but I called XXXX and they confirmed with their bank ( Chase ) that the checks had all cleared and were debited from their account. They have requested and are sending me copies of the cancelled checks. XXXX said please let me talk to the Executive Team tomorrow and get the bottom of this. Again, the only explanation is that we are being discriminated on the basis of our sexual orientationXXXX We both have a XXXX score of XXXX. We have no credit card card debt and pay our cards in full each month. We have no bad credit. We have never bounced a check. We both have more that 35 years of work history and earn a combined household income over XXXX per year. I am the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and my husband is an XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX We own our own home and have more than five years perfect payment history on a 20 year 2.5 % mortgage. We have direct deposit of our net pay into a PNC checking account. So obviously the only explanation is that PNC discriminates against XXXX married couples! PNC is hold our money hostage and we request your help.
Company Response:
State: CA
Zip: 92211
Submitted Via: Web
Date Sent: 2023-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/2023 PNC was notified that XXXX has pulled out of the state of Florida for home owners insurance. Despite them receiving a new policy to pay that I signed, they still paid XXXX a premium, for a policy I would have never had. They received a quote from XXXX insurance and paid that premium without my authorization. Then the insurance that I signed up for, they decided to pay them twice. All by the time it was XXXX. I received the check from XXXX and deposited it back into my PNC escrow account on XX/XX/XXXX, but they said it will not hit my account until XXXX. I found out about the additional payment to XXXX XXXX on XX/XX/2023. I had to speak to two people in the insurance department before someone would finally put a stop payment on the check since XXXX XXXX already cashed the first one and had not received it yet. That also will not hit my escrow account until XX/XX/XXXX. They have done absolutely nothing to fix this and put the entire responsibility on the consumerme. They then reported this to the Credit Bureau saying that I took money out on my home changing my total balance with them. Over {$13000.00} of a difference on the balance I owe on my home. This has dropped my credit score. I have to wait until XX/XX/XXXX to then have to call them, ask them to re-evaluate my escrow account. Once I do that, I then have to call the mortgage department for them to call the credit bureau and explain what happened to they can edit my credit score. PNC has made numerous payments on my behalf without my authorization. They were never going to fix this without me finding it. They were not authorized to change my balance. Then they wrongly charged me additionally for hazard insurance until I had to make them look at my insurance policy to find I did have hazard. At that time they had THREE policys on my account and still said I didnt have hazard insurance. PNC customer service is pointless. Their departments are pointless. They make massive mistakes and require their customers to do all the work for them to fix it.
Company Response:
State: FL
Zip: 33603
Submitted Via: Web
Date Sent: 2023-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A