Date Received: 2019-12-05
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: PNC Refinancing Experience I met with XXXX on the week of XX/XX/XXXX to refinance a loan for a XXXX XXXX that I had been preapproved for online. We met at the XXXX branch on XXXX XXXX. We had agreed that XXXX would send the check out for an amount of {$10000.00} and an additional {$1000.00} from my checking account. I remember her asking me if she wanted me to have her send it, and I said yes please. She concurred and said she would do it first thing tomorrow morning. The following week of XX/XX/XXXX I called XXXX located in XXXX to check the status of the loan. It was still open, and they had not received anything. I called PNC and a customer service representative told me I called too soon. However, when I explained that when I send a check through PNCs bill pay feature online, the check is never late. Nonetheless, I was dismissed. I asked the customer service representative to investigate the trace number associated with the check. I was told they dont have that ability. This continued on until I finally sent a check of {$1000.00} to XXXX on the XX/XX/XXXX. When I called, they received my check. I contacted PNC and explained the entire situation again. I was told XXXX rejected the check, because it was not for the full amount. I was told our checks did not get there at the same time, but I shouldnt have had to send my own check anyway. I was also told that any interest would be waived, since this issue began. Empty promises. I havent seen a thing except a car payment to PNC for which they have no collateral. And what do I get? Two car loans. Currently to date, XXXX has still not received the full payoff amount. The escalation team has been of little to no help. Im not sure the lower interest rate is worth the hassle. I have spent more time and effort fixing PNCs mess than the less than 1 % interest on a {$10000.00} loan PNC has provided me with. If this loan is not paid in full by COB today, I will be cancelling this loan. That is my right.
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I responded to an ad on XXXX about a rental property. On XX/XX/XXXX, I made a wire transfer for {$5000.00} to a person I believed was the landlord of the property in order to secure the apartment. On XX/XX/XXXX, I called my bank, XXXX, to authorize the transfer. XXXX told me it will take 24hrs to process it. However, I realized quickly it was a scam and called XXXX back two hours later. I asked to cancel the wire transfer. The transfer was still pending when I checked my account. XXXX responded that I missed the cut-off. I asked then for a wire recall. XXXX responded that I needed to wait Monday morning to contact the Wire search team. Monday, XX/XX/XXXX, I called the Wire search team at XXXX. They told me they will reach out to the other bank involved, PNC. On XX/XX/XXXX, XXXX called me back to tell me that PNC contacted them to inform XXXX that its client is unwilling to give the money back. Clearly, PNC doesn't care that one of its client is running a scam on XXXX which is totally unacceptable and unethical. On the very same day, I called PNC myself to indicate that one of its client is running a scam on XXXX and something has to be done about it. I offered evidence of the scam but they didn't want to hear about it and told me to call my financial institution. I responded that XXXX contacted PNC and PNC told XXXX that its client is unwilling to give the money back. To that, PNC responded that there's nothing they can do about it. PNC needs to take its responsibility or it is clearly complicit in a crime and needs to be punished for it.
Company Response:
State: CA
Zip: 94131
Submitted Via: Web
Date Sent: 2019-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Around XX/XX/XXXX I try to log on to my account with numerous attempts I notify the bank and ask a representer why was I not able to get into my account they told me I had to go inside of the bank and they should give me some information about my account the next day I went to the XXXX branch I was told by a representer that my account was closed due to low funds I asked her why was I not notified and that I have been receiving emails from the bank she told me that she did not know why and that they will have to do some investigation and that somebody will be in contact with me, XX/XX/XXXX I called the bank and ask then what was going on with the investigation into why my account was closed and they told me that the manager XXXX had tried to reach me I told her I did not receive any phone call or email from such person she took my number down and she said that when he was finished with a client he will give me a call back I never received a phone call. again XX/XX/XXXX I called again to see what was going on with the investigation and if there was anyway that my account could be reopened another representer told me that the manager XXXX had spoke to me on several occasions and he called me back on Friday I told her that I have never spoke to anybody named XXXX and nobody has gotten in contact with me and I can bring my phone up there to show that I have no missed calls or incoming calls from this branch number they have left me with no choice but to make a formal complaint against them.
Company Response:
State: OH
Zip: 45458
Submitted Via: Web
Date Sent: 2019-12-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-02
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I attended the XXXX XXXX XXXX XXXX in XXXX. I signed a loan with my mother as a cosigner with the promise of the school that there would be " lifetime '' education, access to equipment and job placement assistance. The school closed without notice in XXXX. I stopped paying this debt in XXXX, after paying since XXXX with only a few lapses, due to financial hardships.The debt has been passed to a number of aggressive collections agencies and now appears multiple times on my credit report, reducing my score significantly. It is my understanding that our current President had to repay the students that attended his university as they were misled and essentially not given what they paid for. After research on current litigation, I believe this debt is fraudulent as I was misled by false advertising and false promises. I also believe the XXXX XXXX XXXX XXXX should be investigated and the tuition paid to this company masquerading as school should be returned to the people who attended their closed locations, including but not limited XXXX, VA. This debt, that I assume XXXX XXXX XXXX XXXX has absolutely nothing to do with at this point, is hindering my ability to purchase a home, to return to school and to sign up for simple utilities for my family. Please do something.
Company Response:
State: VA
Zip: 232XX
Submitted Via: Web
Date Sent: 2019-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-02
Issue: Lost or stolen check
Subissue:
Consumer Complaint: I contacted PNC Bank my local branch in XXXX Ohio downtown location! I notified them i needed copies of all the cashiers checks from aprox.from XX/XX/2015 until the current time they were every month for {$50.00} but a few were for {$100.00} I TRIED TO REASON WITH THE CUSTOMER SERVICE PEOPLE ONE IN XXXX OHIO THAT CALLED ME AND SAID SHE WOULD, THEN SHE NEVER CALLED ME BACK! I I HAD A FIRE AND ALL MY COPIES OF THE CASHIERS CHECKS WERE BURNT UP ALONG WITH THE RECEIPTS! AT FIRST THE MAIN BANK IN XXXX PA SAID THE LOCAL BRANCH WOUULD HAVE THE CANCELLED CHECKS! THE A CUSTOMER SERVICE PERSON CALLED ME FROM XXXX OHIO AND SAID THE CANCELLED CHECKS WERE IN A SECERET SIGHT IN XXXX OHIO! THIS WAS XXXX XXXX OR XXXX! THEN I CALLED THE MAIN BANK PEOPLE AGAIN AND THEY HANDED ME ANOTHER SONG AND DANCE I HAVE BEEN WITH THIS BANK 43 YEARS! I JUST WANT SOME HELP! XXXX XXXX!
Company Response:
State: OH
Zip: 45662
Submitted Via: Web
Date Sent: 2019-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I contacted PNC Bank last month and set up 3 payments to get caught up and it was fine - everything was fine. Then PNC canceled the payments without telling me. They called me backed but did not leave a message. Then sent a demand letter this was weeks later. Then when I tried to call to send the payment they refused to take it. Now I have more fees and it is so unnecessary when I had set up to pay it in the first place and PNC is the one that canceled the payments - The loan is demanded for XX/XX/XXXX but they wont take the payment they agreed to take. It is not right and I don't know what to do I would like to pay what I owe in the payments like we agreed
Company Response:
State: TX
Zip: 77493
Submitted Via: Web
Date Sent: 2019-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-02
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Originally I had filed several disputes on transactions I did not agree with based on goods or services that I bought, one of those was actually a fraudulent charge, however one of the disputes I lost and because PNC only notifies you via USPS when you lose a dispute - And if provisional credit has been issued its going to be debited from the account well I never got the notice, that caused {$550.00} worth of overdraft fees
Company Response:
State: OH
Zip: 44039
Submitted Via: Web
Date Sent: 2019-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-02
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am currently a pro se defendant in a lawsuit filed by an attorney claiming to represent PNC Bank, NA, as the Plaintiff in XXXX, 2019. This lawsuit filed against me is for the purpose of evicting me from my home of almost 15 years. I am a XXXX year old female, twice widowed with XXXX adult children. I am a XXXX individual suffering from XXXX, XXXX XXXX XXXX and an XXXX XXXX. I had been making progress with my medical team. I have spoken directly with PNC Bank on numerous occasions since the onset of this complaint filed against me. PNC Bank has repeatedly confirmed they have no records or information of ever having any mortgage with me for my homestead property. They have repeatedly confirmed ( after a thorough search of my name, social security number, and/or property address ) they have no knowledge of me or any purported mortgage with me. I have records and witnesses to these conversations with PNC Bank. I was informed by PNC during a phone call ( approximately one month ago ) that they would send me verification of this by mail or email but have not received anything. The XXXX XXXX of this situation has caused extreme worsening of my XXXX. Obviously, this matter needs immediate attention.
Company Response:
State: MA
Zip: 01876
Submitted Via: Web
Date Sent: 2019-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Hello, Hope all is well. I was charged double by a movie theatre - XXXX XXXX - XX/XX/XXXX - for tickets I bought online. There is no reason I would pay 2 times for the same movie, on the same time, at the same night, for the same seat. I opened up a claim in about a week or so after seeing the charge. I opened a claim with my credit card company to get a refund as I did not authorize payment but it was subsequently closed for no reason. The claim id or reference number is : XXXX
Company Response:
State: IL
Zip: 60630
Submitted Via: Web
Date Sent: 2019-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-12-01
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I have a " Virtual Wallet '' account with PNC that I've had for nearly a decade without incident. When reviewing my account this ( XX/XX/XXXX ), I notice a {$15.00} fee from PNC in XX/XX/XXXX and XX/XX/XXXX and call to see what it's all about. The customer service representative tells me I must not be meeting the requirements of the account ( for the first time in 7+ years mind you ). I tell them that I'll need to look into that, but it seems off to me since this has never happened before and that I wasn't notified to any changes to my account that would suddenly make me ineligible. I request a refund for the fees since I'm a long time, loyal customer and wasn't proactively notified that I was ineligible and would be facing charges. The customer rep tell me only one fee can be waived. I insistent that both be waived or that I speak with a supervisor to discuss the eligibility requirements further. When I finally speak with a supervisor they discover that I DO in fact meet the requirements. So essentially, PNC was going to steal {$15.00} a month from my account because " I didn't meet account requirements '' that I DID in fact meet. And I had to proactively suss all of this by going through a 1 hr phone call and demanding to speak to a senior representative. How many others are being ripped off by this scam right now? PNC needs to make sure they are proactively communicating if customers aren't meeting standards and not just sneakily issuing fees that can get buried. Shame on them!
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2019-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A