Date Received: 2020-05-06
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Ms. XXXX and her colleagues are liars. They have already been caught contradicting themselves. What's more, Ms. XXXX stated she has confirmed that my application was received through pnc.com and not XXXX XXXX XXXX promotional link, yet she has failed to provide proof of such indictment ... STILL. This core deceptive 'bait and switch ' business practice is completely unacceptable. And since they still after all this time refuse to give me my credit, as promised, and won't even show documentation to back up their weak and unsupported claim, they are non-compliant with the UDAAP and the DoddFrank Wall Street Reform and Consumer Protection Act and they must be punished ...
Company Response:
State: NJ
Zip: 082XX
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: PNC was more than happy to take my deposits, but they were unwilling to take reasonable measures to make my deposits available for withdrawal. I opened my Performance Select Checking with them and am a PNC Private Client. Despite multiple attempts to get them to provide the free checks they alleged came with the account, its been about 9 months that theyve failed to deliver the checks, leaving me with limited options for making withdrawals. Ive contacted them via several media - their customer service number, in their XXXX XXXX DC branch and via twitter. They should be ashamed!
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Hello, I requested recurring online transfer from my Business checking account with PNC Bank. During payment scheduling, I selected wrong account with the same bank. Now, I am trying to STOP IMMIDIATELY ALL RECURRING PAYMENTS from the wrongly selected account. I tried deleting online but do not see delete option. I called bank 's customer service and she said that she can not do it and I have to wait till the Delete button becomes enabled.I also tried sending them email but they do not receive email complaints. I have accounts with other bank they are always available.IS PNC BANK IS IN DIFFERENT LINE OF BUSINESS THAT THEIR ENTIRE STAFF IS NOT AVAILABLE ALL THE TIME TO CUSTOMER AND NOT RECEIVE ANY COMPLAINTS??? Hard to believe this non sense. I need help here and stop it asap.I must have tried calling bank at-least 10 times but you get standard recorded response and no one helps to resolve such a small problem. This is an issue with the PNC ban 's system. I am really tried calling bank but no success. I am not left now with any other options but to file a complaint. Thanks, XXXX XXXX
Company Response:
State: NC
Zip: 27513
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Cant link account to other account fur transferring funds
Company Response:
State: OH
Zip: 44224
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Is not allowing my card to go though
Company Response:
State: MD
Zip: 21502
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC won't let my bank account link to XXXX app. I have used this in the past but XXXX app says PNC won't work with them. This is ridiculous.
Company Response:
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: When I go to link money transfer accounts such as XXXX or XXXX to PNC, it will not authorize it. On top of this, there is no way to unauthorized it by proving it is you that is doing it
Company Response:
State: NY
Zip: 10308
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: On XX/XX/XXXX I contacted PNC 's Underwriting Dept re a posssible {$3300.00} credit card balance transfer promotional offer of 15 months 0 % APR. I needed to effect a result quickly. I was approved, but when the credit card arrived the credit line was {$3000.00}. I filed a request with PNC 's Retail Escalation Division ( Case Mgr. XXXX XXXX - XXXX ). I was told it would not take more than a week for a decision to be made. Two weeks later there was " no decision '' re the additional {$300.00} on the credit line. I gave up and, on XX/XX/XXXX, effected the balance transfer with the PNC Credit Card Dept ( " XXXX '' - XXXX ) for {$3000.00}. I never heard back from, nor was I able to reach, XXXX XXXX or anyone else in the Retail Escalation Department. As a result of the ongoing delay and failure of PNC 's Retail Escalation Dept. to rule on my additional request of {$300.00}, I was forced to proceed as though they had rejected my request. I did so after waiting three weeks, attempting to reach Mr. XXXX and other members of the Retail Escalation Dept. and failing to reach anyone. That delay has now forced me to have to pay the {$3300.00} credit balance on TWO cards : the original credit card and the PNC credit card. The total failure of Mr. XXXX to rule on my request damaged me financially.
Company Response:
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was searching for an apartment and the " owner '' of the home reached out to me regarding the home. He told me he moved to Florida and was working with a realtor who inflated the prices of the home so he decided to place the ad on XXXX. He told me due to Covid-19 that he was not allowing showings but we could drive by and see the place and check out the neighborhood. He sent me an application that I filled out which I completed. He told me if I am approved, he will mail me the keys since he was in Florida. I completed the application, he sent me a lease once I was approved, and I sent him the money for the security deposit and first month 's rent. Prior to sending him the money, I reached out to PNC on XX/XX/XXXX and asked them what would happen if I send money through the bank and I do not get any keys. The rep told me I can do a dispute to get the money back. At first, I tried to do the transaction through XXXX. I was unable to do so and called the bank again for assistance. I was transferred to another department. After a while, I sent the money through XXXX with the assurance from the rep that if anything fell through, I would be covered through the bank. I sent {$850.00} on XX/XX/XXXX and XXXX. Once the money was sent I was under the impression, the keys will be mailed out to me. He told me will mail me the keys and that is when I realized it was a scam/fraud. After he received the money, he asked for more money. I told him I was not sending him any more money and wanted my money back. He refused to give me my money back and proceeded he will send me the keys and I have not heard back from this person. Afterwards, I reached out to PNC and explained to the rep what happened ( XX/XX/XXXX ). She started the claim and told me to reach out to the XXXX dispute team to try and stop the second payment. The next day, I reached out to the XXXX dispute team and she marked the email address as fraud to prevent this from happening again to someone else. The following Tuesday XX/XX/XXXX, I called back to file a claim for the second {$850.00}. About 10 business days later, I received a letter that the dispute was declined based on findings. Under normal circumstances, I would not have sent money via XXXX. But since we are in a pandemic and people do not want to meet face to face, I was optimistic about the situation. I did not gain anything from this transaction except a loss of {$1700.00} and the service/agreement was not fulfilled. The bank has all of this verbiage on their website about reaching out to them if we fall victim and here is a victim and is unable to get a resolution. I attempted to do my due diligence by calling prior to sending the money and explaining my situation. The expert ( PNC ) didnt suggest that this may be a bad idea or sounded like a scam but instead attempted to help me ; on more than one occasion ; to assist me in sending the money so I can get this home. IF the calls are recorded, you can pull the recordings to see that I did reach out and explained what was going on.
Company Response:
State: IL
Zip: 60007
Submitted Via: Web
Date Sent: 2020-05-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: To Whom it May Concern : I am writing this letter to notify you of a continuing violation of the Fair Credit Reporting Act ( Section 609 ( a ) ( 1 ) ( A ) ) committed by PNC Bank. After several acts of disputes and letter submissions made on my end, each attempt proved futile. At times, some of the requests made were not even acknowledged with a response. As I attach some of the articles in this compliant evidencing correspondence that took place, it is unequivocally clear that I never made a refusal to pay, but gave notice that the claims alleged were disputed. Due to their negligence, noncompliance, and refusal to delete UNVERIFIED information from my consumer file, it has cost me tremendously in regards to employment opportunities, residency approvals, loan/credit line approvals, and administrative fees for the dispute process.
Company Response:
State: OH
Zip: 44143
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A