Date Received: 2023-09-29
Issue: Trouble during payment process
Subissue: Fees charged
Consumer Complaint: I paid mortage for XX/XX/XXXX in 4 installments : XXXX XXXX XXXX XXXX which is a total of : {$3100.00}. The monthly payment is {$310000.00}. PNC still has Payment Due XXXX which has been fulfilled as of XX/XX/XXXX. On XX/XX/XXXX a late charge was assessed and the account was reported as delinquent. This is incorrect and I'm unsure why PNC has not corrected this error. My credit score has dropped XXXX points based on this error.
Company Response:
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am writing to express my ongoing concern about incorrect late payment entries on my credit report. Despite multiple requests for resolution, this matter remains unaddressed. It is essential to emphasize that these late payment entries are inaccurately documented, and I have provided substantial evidence verifying my consistent and timely payments to PNC MORTGAGE XXXX. Despite my prior efforts to rectify this issue and the supporting documentation I have submitted, the erroneous late payment entries persist on my credit report. I kindly request that you take the necessary actions to rectify and remove these inaccurate late payment entries from my credit report. Please ensure that this account is correct.
Company Response:
State: CA
Zip: 92886
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: About 95-100 days I put a complaint in with PNC Banking XXXX Due to money missing from my account. As long as the investigation was going my account was fine. The day of the investigation ending {$50.00} or more dollars disappeared. This has been an ongoing thing for awhile a now. Although its small amounts of cash and at my pay rate all my cash is accounted for being its low income. Yesterday I had a total of {$180.00} in my account. I believe it was {$3.00} which was scheduled to come out my account with my card lock on, for my XXXX. I thought it was XXXX stealing from me, now Im sure its an inside job. Preferably someone that knows me. With the pictures you can see I added {$200.00} from savings to my checking which made my balance {$230.00}. I added {$50.00} of that to XXXX. In the process of doing that {$3.00} transaction fee was added to my account because I went over my limits bringing my total down to {$180.00}. Definitely not understanding how my account is at {$170.00}.
Company Response:
State: NJ
Zip: 086XX
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/2023 nowhere between XXXX and XXXX eastern standard time. I attempted to deposit {$5000.00} into my account? The ATM would only except a certain amount of currency at a time. I had to make three transactions. The first transaction was for the amount ofXXXX. The second transaction was for XXXX. The last transaction was for XXXX and this is when I got the error. I entered my pin for the 3RD time, selected deposit. The deposit window opened and I put the {$1500.00} in the machine. And the ATM took the {$1500.00}. Then I received error that said Unable to deposit funds, remove ATM card. I remove the ATM card and expected a return of my XXXX. The machine did not give me my funds back and did not deposited into my account. I immediately went into the bank. I was told by the teller that they could not access the ATM machine that they would have to do it investigation. I opted to wait on the manager to come back in which was on a break. The manager told me that shell have them to immediately count the ATM machine and it would take about two days. We are on the fourth day now the manager keeps advising me shell give me a call. But that never happens. I feel like Im getting the runaround and I just want my money back because I have transactions going into that account and bills that need to be paid. Please help me. PNC Bank. XXXXXXXX XXXX XXXX XXXX XXXX XXXX. I was at the ATM machine in the inside of the building walk up.
Company Response:
State: GA
Zip: 30189
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Reported fraud on my checking account for {$200.00}. Bank says it was a good charge but never sent me documents as promised to prove it. I stated to them it was fraud but they refused to return my money to my checking account. It was for XXXX 's and I told them this was not me but they never sent anything to show it was Later when I checked for mail which they say they would send, but never did, I was told that it was too late too do anything about it after waiting several months for my funds to be returned. The bank was PNC bank in XXXX, TX
Company Response:
State: TX
Zip: 77091
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Several UN-authorized inquiries and accounts appeared on my credit report without my knowledge or consent.
Company Response:
State: OH
Zip: 44124
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I have already filed one complaint with Pnc Bank. I have not heard back from them when they said they would call me and investigate more. I received a letter in the mail that I owe them the XXXX and some dollars that was taken fraudulently from my account, they did not see where it was I live low income means and can not afford that. I did not do that and need to find out who did and get my money back they closed my account.
Company Response:
State: FL
Zip: 33771
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This is about XXXX XXXX a subdivision of PNC. They ceased operations on XX/XX/2023. My account was closed on XX/XX/2023 and I received notification that the account was closed. However on XX/XX/2023 they accepted my direct deposit from my employer. The money is in the account but I can not access it. I have tried multiple times to contact them but I get no reply. My employer said they need the bank to reject the direct deposit so they can re route it to my new account but my employer said the direct deposit was successfully received and there is nothing they can do.
Company Response:
State: NV
Zip: 89512
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: PNC bank is not responsive to customer service concerns. Therefore I wish to close my visa credit card. However when I made the request via their secure chat, I was locked out with a message saying " Online Banking SSO Exception Page Error - You are not authorized to access Online Banking. Please contact Support team. '' PNC has made the business decision to waste as much customer time as necessary in order to save on any points of human contact to resolve concerns. Their technology is bad. They are an inferior bank. I want to be done with this bad bank and the account closed for good.
Company Response:
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I was incarcerated and unaware of the transfer of my BBVA account to PNC. I have no information whatsoever about what happened to my account ( Which had close to {$10000.00} balance ) I've contacted PNC multiple times on this matter ( BBVA Bank Customer Support is practically non-existent and have been unsuccessful in reaching them at all ) PNC only says " We aren't finding you in our system '' and that's it. I'm very frustrated and need help figuring out what happened. I've checked my states Unclaimed Property/Funds gov sites to no avail. Please help.
Company Response:
State: ND
Zip: 58102
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A