Date Received: 2023-10-17
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I do not have an account with PNC, but they allow someone to cash my reimbursement checks from my insurance company without a signature. The XXXX XXXX send them all of the documentation and I haven't heard anything nor will PNC tell me anything because I do not have an account and it has been months. Why are consumers being victimized when someone committed fraud, cashed over 7 checks and now you are making me wait, I don't know how long, but, it did not take the thief long to steal my money. The bank should be held accountable. If this is not the place that can help me. Please advise. Thanks
Company Response:
State: MD
Zip: 21208
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX conspired with several companies to unlawfully report inquires that wasn't authorized by me ; XXXX XXXX : XXXX XXXX PNC BANK : XXXXXXXX XXXXXXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX XXXX XXXX : XXXX XXXX
Company Response:
State: NY
Zip: 106XX
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had been in the hospital since XX/XX/2023 until XX/XX/2023. I had been recovering from bronchitis. When getting out of the hospital I noticed the amount of {$14000.00} being taken from my reserve account on XX/XX/2023. I also notice the amount of {$2900.00} being taken from my reserve account on XX/XX/2023. When talking to the fraud XXXX for PNC, I mentioned that it could have been my brother or someone close to me. On XX/XX/2023, they showed photo evidence of the transaction. It was my brother using my debit card and taking my identity. I filed a police report on the person using my identity. PNC is not listening to me and withholding {$16000.00}. I should be FDIC assured if my funds were taken by fraud or identity theft.
Company Response:
State: CA
Zip: 95128
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-16
Issue: Problem with a company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Mortgage was filed bankruptcy on more than XXXX years ago. While purchasing new home I lost the financing because it was found that the mortgage that was discharged in bankruptcy was still active. I need resolution and my name removed from this mortgage. I have lost money at this point when this should have been resolved over XXXX years ago.
Company Response:
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: PNC bank sent me an alert message stating that there were suspicious transactions in my account on XX/XX/XXXX at XXXXXXXX XXXX. At XXXX XXXX XXXX XXXX I immediately called XXXX from my former phone number XXXX to report that I never authorized and made those changes. The banker who answered the line followed the requirements to identify me and she asked me the security questions. She also asked if I authorized those transactions. She asked me to log in to my online account, I tried but the credentials did not go through. While talking to her she stated : " They are doing big transactions now, this is serious hold on please '' and my nightmare started here because she never got back to me. This individual left me on the phone on hold forever. While waiting on the phone for her to get back to me PNC Bank called me and left a voice message. At that moment I was very nervous and disturbed and I was even afraid to answer the phone thinking the scammers were calling to obtain more info. I decided to make a second phone call to the Fraud Department on my other device from my work XXXX, while still waiting for the first lady who never returned to me. At XXXXXXXX XXXX. I called XXXX. The banker started to ask questions and I told her that this was an emergency situation because someone accessed my account without my authorization. I was very disturbed and told her to hurry up. This other individual put me on hold again and never got back to me. I was waiting on both devices for someone to get back and it never happened. Then I decided to go to the branch which was close by from where I was. When I arrived there I showed the banker that they put me on hold and that I was calling because of the message alert, and so far no one had done anything. The worker from PNC was very diligent and helpful. However ; it was very late because the scammers took {$9000.00} from my account ending in XXXX. The scammers initially transferred {$10000.00} and {$12000.00} from my savings account ending in XXXX, to the spending account ending in XXXX. The branch apparently put my accounts on hold because they opened an investigation. Also, they opened a new account with the remaining balance ( {>= $1,000,000} and {$530.00} ) They said that I could not have access to the online banking services because of the hold and that I needed to come back the next day to transfer my payroll balance to the new account and reactivate the online banking services. They gave me a new debit card which I could not use due to the hold. The next day in the afternoon I came back to the branch XX/XX/XXXX. They transferred my payroll credit ( {$2500.00} ) to the new account ending in XXXX. When I checked the balance from the receipts they gave me when they opened the new accounts, the money was less. What a surprise I found that the scammers took another {$4000.00} from the new account ending in XXXX. After all of this bad practice and outrageous customer service, I decided to close my accounts and take with me the remaining balance. They cut out 2 checks for {$500.00} and {$11000.00}. Now PNC owes me {$13000.00} and I am expecting to receive the money-back ASAP. I reported everything to the Fraud Dpt on Sat XX/XX/XXXX over the phone the case # is XXXX. Today XX/XX/XXXX I went back to the branch and they indicated that they document a complaint and also asked me to sign the two attachments for {$2000.00} each. I also reported this incident to the police since my personal identity was compromised the Officer is XXXX XXXX, XXXX XXXX XXXX XXXX Police. Please follow through on this incident and help me to recover my money, since the way PNC Bank handled customer service and the safety of my savings.
Company Response:
State: PA
Zip: 17601
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: PNC bank sent an email to me on XX/XX/2022 with an offer to earn statement credit of {$100.00}. I completed the required spend of {$500.00} on XX/XX/2022. And I still don't see the promised {$100.00} statement credit on my account. Subject line of email was : " Good news you can earn a {$100.00} bonus ''. Marketing content in the email was : " Just use your new PNC credit card ending in XXXX to make {$500.00} or more in purchases1 betweenXX/XX/2022 It's that simple your statement credit will be added to your account automatically. '' Terms mentioned in the email were : " You will earn a {$100.00} monetary credit on your statement after you have made {$500.00} in purchases between XX/XX/2022 and XX/XX/2022 with your new PNC credit card. The bonus {$100.00} monetary credit will be awarded to your account within 90 days after the purchase that enabled you to meet the {$500.00} minimum requirement. Bonus offer limited to one {$100.00} statement credit per customer. ''
Company Response:
State: FL
Zip: 33547
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-14
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I MADE 3 DEPOSITS TO MY ACCOUNT TOTALING {$2300.00} WHICH HAS BEEN ON HOD SINCE XXXX.PNC BANK PUT THE FUNDS ON HOLD ON THAT DAY AND HAVE NOT RELEASED THEM, THEN PNC BANK TOLD ME THAT THEY ARE WAITING FOR THEN CHECKS TO NOT CLEAR AND THEN THEY WILL SEND BACK THE FUNDS AND CLOSE THE ACCOUNT. THEY SAID, PNC BANK, THAT THE MAKER OF THE CHECKS SAID THAT THE CHECKS WERE MEANT FOR SOMEONE ELSE NOT ME. I WORK IN THE XXXX XXXX SO IF THE GUY SAID THAT IT WOULD BE BECAUSE THEY DONT WANT THEIR XXXX TO KNOW ABOUT THE EXTRA ACTIVITIES. AND I AM SUPPOSE TO KEEP THINGS PRIVATE. I HAVE SPOKEN TO THE MAKERS OF THE CHECKS AND THEY ARE VERY ANGER AND TALKING ABOUT THAT I HAVE VIOLATED THE TERMS FOR THE CONTRACT THAT I SET UP, AND SUING ME IF THERE XXXX FIND OUT.I HAVE NEVE RHEARD OF A BANK CALLING EVERY CHECK DEPOSIT MADE INTO AN ACCOUNT I THINK THAT THIS IS DISCRIMANITION ON THERE HALF.
Company Response:
State: CA
Zip: 94531
Submitted Via: Web
Date Sent: 2023-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-15
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: My daughter and I have a checking account together .my daughter got a check from a lady that needed her to send money to XXXX . Ps they also took my daughter 's savings account money. . .my daughter put the check in the bank by atm on XX/XX/2023 and the bank cleared it on the XXXX the bank was closed on XXXX an XXXX then we tried to get money on the XXXX they told us that the check was counterfeit.and froze our account took what money we had left from out ssa check.and said we would have to pay XXXXhowever on the XXXX our ledger says XXXX then on that same day that bank took the check and said we owe XXXXwhen all along we thought the money was good. The check was from a lawyer .that owed this money to our friend.
Company Response:
State: IN
Zip: 465XX
Submitted Via: Web
Date Sent: 2023-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/23 a AHC for {$23000.00} was sent to PNC bank in XXXX PA for an invoice received. On XX/XX/23 we contacted the XXXX about payment and discovered that it was fraud, I called my bank they made a request to return funds, I contacted local Police and the XXXX took all the info I had, also calls were made to the bank by the XXXX that was suppose to receive the fund, by the investigator and myself to report fraud. We were told it was sent to the back office to be investigated. We made multiple calls trying to find out the status but with no help.PNC took no action to put a hold on that transaction until it could be Investigated. XXXX Our bank received a NSF denial to return the funds. The scammers where given plenty of time to transfer the fund out. Now PNC is saying that nothing can or could have been done.!
Company Response:
State: NE
Zip: 689XX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On today while speaking with a customer service representative. She first advised me that this was a recorded call. Which is odd because usually its stated by their automatic system. However she would not allow me to make any changes or have proper access to my account. Then she began to mumble over her words and became a XXXX XXXX XXXX. They became very despondent when I disagreed with online mobile banking. And afterwards stating that she had to transfer me to another department in which never happened. And they has individuals from third world countries who doesnt know how to fully perform the required simple tasks and its wrong
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A