Date Received: 2021-05-03
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My wallet was stolen from the XXXX on XXXX XXXX sometime onXX/XX/XXXX. I called the bank to cancel my account and credit cards. The following day, AFTER my account was flagged for fraudulent activity, the man who had my wallet was able to withdrawal {$550.00} from my growth account and make purchases from my spend account totaling {$160.00}. This puts my total stolen amount at {$710.00}. I have talked to the branch manager several times, explained that Im a single mom who NEEDS my money, and she was not able to help at all. She gave me the number for her manager and he has ignored my many calls. Because the bank wont give me my money I wasnt able to pay any of my bills or get groceries for my daughter and I. I am begging for someone to help me with this!!! They just keep saying they have to investigate, but the man who stole my wallet has been arrested and is in custody! Why in the world would they still not be able to give me my money! It was their mistake!!! How does someone withdraw funds from an account that has been flagged fraudulent! Please help me to understand.
Company Response:
State: OH
Zip: 43235
Submitted Via: Web
Date Sent: 2021-05-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-02
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I started a HELOC with PNC Bank more than 3 months ago. I uploaded my initial documents on XX/XX/2021. After uploading 47 documents asking for everything under the sun the company has my loan processing at stage 3 out of 6. I have excellent credit history and income yet they have failed to move the process forward. The person at the bank for the last month has been falsely telling me that they will get back to me as soon as possible with a decision but never happened. They keep asking me to keep waiting and waiting. This is very disrespectful and feel like I have been tagged along for a ride. I filed a complaint with their department and never heard back from them. I am very disappointed and upset they made me waste over 3 months to make a determination on my loan application. I feel very mistreated.
Company Response:
State: FL
Zip: 33327
Submitted Via: Web
Date Sent: 2021-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-30
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a debit card and statement showing I had opened 2 accounts with PNC Bank. I did not open any accounts with PNC. I called customer service for the bank immediately and had the accounts closed on XX/XX/21. I was told on the phone that I would receive a call from their fraud investigation dept but have yet to speak to anyone. Today, I received a Virtual Wallet Spend Statement in the mail, there was no balance or any transactions shown on the statement. I called customer service again and was told I would need to go to a local PNC Bank branch to verify whether or not the accounts were closed. I would like further information as to how this account was opened and some clear resolution from PNC Bank as I have heard nothing and no one has reached out to me about fraud. To be told that I have to spend my valuable time finding and going to a bank branch just to verify that these fraudulent accounts have really been closed is ridiculous.
Company Response:
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2021-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-30
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: This problem has been going on for years and the employees have been disrespectful and unprofessional. I have said to them don't give me a courtesy refund fix the problem but they insist on giving me a courtesy refund. The problem still exists and now they are saying the only option was a refund. They have been moving the transactions, withholding debt card payments and then assessing fees, transactions that never were pending on the account. They are added to the account with a fee over a week later. A merchant fraudulently submitted a request for payment with my wife 's stolen debt card information and we followed the procedure and the bank still paid the merchant and refused to give us the proof they provided to show the transaction was not fraudulent. I have been monitoring my account and I see the bank has the ability to move the transactions around to fit the window so that they can claim the transaction was late. Just recently they added the fee amount to my account and then added the fee. I feel that I have been discriminated against by the bank and it's employees.
Company Response:
State: FL
Zip: 33404
Submitted Via: Web
Date Sent: 2021-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/2021 -XX/XX/2021 For the past 24 hours I cant access to my account ( online, debit card ) for no reasons. I dont have money for my daily activities. PNC Bank is holding my account and I have to pay my bills which are due.
Company Response:
State: MD
Zip: 208XX
Submitted Via: Web
Date Sent: 2021-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a ckecking account with PNC bank in XXXX of XXXX. This was a direct deposit account that my New York XXXX XXXX pension system was to deposit my check in. The debit card on the account was number XXXX. Although the account was set up in the XXXX, XXXX branch on XXXX XXXX there was a major problem from the beginning. The bank incorrectly opened the account and there was no evidence of the account. I had placed thousands of dollars into the account but when I attempted to use it it would not work. As the XXXX XXXX XXXX couldn't find a valid account it did not approve the XXXX XXXX XXXX formed that I filed. I did not find this out until months later. Even though I had checks, a debit card and paperwork verifying the account PNC customer service informed me I didn't have an account. I learned this after attempting to place funds in the account through XXXX. At the time thousands of dollars were lost " in the cloud '' and were returned after many days and emotional trauma. Certain bills had to be paid and at the time I still did not know why my pension funds were not being transferred into the account. After numerous calls the bank finally opened the account. But at that point the pension system rejected the XXXX funds because of PNC failing to verify the account. ( more )
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2021-06-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2021, my ex-husband XXXX XXXX purchase a personal money order for alimony payment for me. The amount of the money order was {$550.00} and the money order number was XXXX purchased at XXXX XXXX XXXX. I received the money order on XX/XX/2021. I promptly took it to my personal bank which is PNC in XXXX Alabama. I just deposited the money into my account and received a {$10.00} withdrawal from that {$550.00}. In XXXX the first part of XXXX, the {$550.00} money order was wiped from my account from PNC Bank in XXXX Alabama. I have yet to get reason for this transaction. I have talked to both PNC Bank and XXXX XXXX XXXX about this issue. XXXX XXXX XXXX is shows me that the money order was purchased on XX/XX/2021. It was only deposited once and to my account at PNC Bank I have the deposit slip on that but I can not screenshot it because of the website but I do have a copy of the money order front and back with sequence numbers. XXXX XXXX XXXX is stating that they did nothing wrong and I have received several money orders in the past year once a month for alimony from XXXX XXXX XXXX. PNC Bank is opening an investigation because I asked them to on XX/XX/2021 and they then closed the issue out with their corporate on that same day XX/XX/2021. I understand that {$550.00} is not a lot to people but it is a lot to somebody that uses it for food, gas, car payment, bills or rent. My account is negative {$22.00} and change right now because of this situation and I am past due on XXXX different bills. XXXX XXXX nor my bank PNC are trying to help me I need to find out what's going on. Like I said they closed the case in XXXX day and not let me even know that they did that I had to find that out the hard way with PNC Bank. There's no reason why this money order XXXX, should be bad it was only cash one time from me and then you know they return back to the original place where they were purchased I talked to XXXX XXXX at XXXX XXXX XXXX she said it was only cash one time that was by me and she doesn't know why PNC is doing what they're doing. I talked to XXXX XXXX at PNC Bank try to make an appointment with her and she cancelled tue appointment then told me she was sending this to an " escalator team '' with PNC bank. She failed to give me any information on how to contact this team ( I will show the correspondence emails I have between these financial institutions and myself. Can you please help me in this matter soon so I don't lose my vehicle and so my credit score won't be sacrificed any more than it has been. I need this money. My ex-husband worked hard for it and so did I. My ex husband has XXXX XXXX and I have XXXX XXXX XXXX ( which keeps me on a fixed income ). He nor I did anything wrong with this transaction but someone did. No one is wanting to fix this. Can you please help me?
Company Response:
State: AL
Zip: 360XX
Submitted Via: Web
Date Sent: 2021-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-27
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: PNC, at their discretion, will make a decision on whether or not they want to have a transaction go thru at a charge of {$36.00}. That I understand, however, I am not understanding why they STILL charge me {$36.00} if they do not allow for a transaction to go thru. They will make it appear as if they are actually going to cover it and then a few days later, reverse it to not cover and then charge {$36.00}. That is totally not right as well as false information that they are giving us. Not only that, you CAN NOT send a XXXX without having the money in your account. I use XXXX primarily to send money from PNC to my other checking account. How in the world are they charging me {$36.00} in overdraft fees for sending XXXX payments all because their checks and balances are not set up correctly in their system is beyond me. When I requested my fees back, I was told they could not even though the agent agreed with me that yes, that is not correct for them to do. I also did not ask for PNC to give me a credit due to COVID. That in itself is throwing off their checks and balances as well, which the agent acknowledged. Then having the nerve to charge me an overdraft fee for money I didn't even ask for if it overdraws my account! I wasn't even given an option to opt out of it! Finally, I have been monitoring my account to see how far of an extent they are going with their shenanigans. I took overdraft protection off so that my card would decline any transactions that would not be able to be covered, and yet again, they allowed something to go thru and this time a transaction that they denied and charged me for from before! It's ridiculous!
Company Response:
State: NC
Zip: 28306
Submitted Via: Web
Date Sent: 2021-04-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I have a vehicle loan with PNC Bank that I was granted an accommodation under the CARES Act due to Covid 19 hardship. Federal law prohibits negative credit reporting while under a covered period. PNC has reported late payments on my credit report XX/XX/XXXX and XX/XX/XXXX while I had accommodations in effect and also had my account in a repossession status in XXXX that I paid over {$1700.00} to get it out of the repossession. My account was also current when the accommodations were made. I spoke to a supervisor XXXX on 3 several occasions. We went over my account and balances. I attempted to explain to him the errors. XXXX continued to explain that the reporting was accurate. I also sent a letter via certified mail with return receipt to PNC Bank on XX/XX/XXXX asking them to remove those late payments on my account pursuant to the CARES ACT
Company Response:
State: GA
Zip: 30078
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-04-26
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: The PNC bank phone rep XXXX XXXX on XX/XX/2021 told me my Forbearance period had ended and I was not entitled to an additional extension period for my XXXX XXXX. She insisted I fill out an hardship application and wouldnt listen to my pleading for her to check the XXXX Forbearance XXXX month period allowed for my XXXX XXXX XXXX PNC should be held accountable for giving consumers inaccurate information with covid distressed customers. After a weekend of severe stress I called PNC back on Monday the XX/XX/XXXX and requested a supervisor as well as reporting this employees misinformation I was given .. this client service rep on the XXXX XXXX never heard of the CFPB and didnt know the XXXX XXXX month rules of forbearance either!!! But she put me on hold and came back with a XXXX day forbearance extension.. Please hold PNC accountable to have educated employees give correct information on the rules on the Forbearance period with XXXX XXXX!!! Im an elderly woman who has endured a loss of a career job, a texter hitting me and causing me to have XXXX surgeries and a year of PTherapy ... then my airline closed and loss of my employment.. We are having to sell our home this summer and needed the extension to finish preparing it for sale .. NEITHER PNC employees know the facts! Fortunately XXXX did put me on hold for XXXX minutes and checked ... my forbearance was extended XXXX days allowed by law ... but how many others are going to be given the XXXX I was told prior to XXXX? And experience all that stress because of employees lack of education??? Please hold PNC accountable!
Company Response:
State: MO
Zip: 63304
Submitted Via: Web
Date Sent: 2021-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A