Date Received: 2021-09-10
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Hello CFPB, I am a XXXX year old with a credit score of XXXX and recently applied for my first credit card at PNC Bank. I signed up for the XXXX XXXX PNC Credit Card and got back an interest rate on my card of 23.99 % on the scale of 13.99 % to 24.99 % which was shown on the marketing materials. I was given a mailing from PNC saying that my credit score was XXXX and verified saying that my credit was better than 45 % of consumers. I thought the interest rate they gave me was very poor considering my credit history, so I called them and talked to XXXX about this issue. He said that PNC Bank typically gives everyone a rate in the higher range of the interest bracket including himself. He said that he has a credit score of over XXXX and he still is given a rate over 24 % consistently with PNC 's credit cards. He suggested I talk to the credit department to find out more. I was transferred to XXXX who explained to me that the rates are high, but are decided based on the prime rate of 3.25 % at this time and then PNC multiplies this number by a margin multiple which allows them to make money on credit card debt. It turns out this multiple is actually very similar for all PNC customers regardless of their credit score. Additionally, once a credit card is created, it is impossible to ask for the rate to be changed within 6 months according to the employees. PNC should not be allowed to market their credit cards with a range down to 13.99 % if they always put people in the top quarter of interest rates. This is false advertising and is damaging to consumers by making them think they have a chance at getting a good interest rate, but always giving them a poor interest rate regardless. I left my formal complaint with both XXXX and XXXX who she transferred me to. I would like CFPB to fix this issue that credit card consumers have. Thanks, XXXX
Company Response:
State: TX
Zip: 76109
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: in XXXX I flagged a XXXX XXXX XXXX charge. XXXX reissued the card but never credited the charge back. Here it is in XXXX they are now saying I owe XXXX on card XXXX for a service I never received nor owe. Unfortunately I did not receive service from the vendor. Scrupulously bank practices attached are transcripts from XXXX and XXXX in trying to resolve this issue
Company Response:
State: AL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX from my PNC account I sent XXXX an amount of {$1900.00} through XXXX XXXX. She then transferred it to her bank ( XXXX ), where it sat for 2 weeks. Then PNC pulled it out of her account on XX/XX/XXXX without consent from me or the other authorized user on the PNC account. It was deposited back into the PNC account for roughly 2 hours then pulled back out. Now the money is no where to be found. We have been up to PNC and XXXX bank multiple times and no one can help. XXXX XXXX has been made aware of the situation and sent over paperwork that shows the money is not with them. PNC provided a XXXX Trace number XXXX. We provided this number to XXXX bank and they have made us aware that they do not have the money and that trace number is not attached to any amount of money. Before providing the trace number PNC told us that the money was in a median. Please help with this matter, this has been going on for over 4 months. We have already put in previous complaint and it has gotten us no where with this situation. The only thing we have now been told is the money was sent to XXXX XXXX which the sender or receiver of this money, DO NOT bank there. We have even went to XXXX XXXX to try and see what's going on even though we DO NOT bank there in hopes someone could help because no one is returning my call and only emailing that we need to call, which we have and just get a voicemail.
Company Response:
State: MD
Zip: 21060
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have requested that pnc bank send me all documents pertaining to a car I had with them. I sent multiple letters, made multiple calls, and even faxed over a request to a department that never confirmed if they received my personal information because I cant call or speak to anyone from that department. This gas been very frustrating trying to get all the documents and information I have requested from them.
Company Response:
State: TX
Zip: 75039
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This is XXXX XXXX, who is submitting this CFPB complaint myself, and to inform you that there is no third party involved in the process. I have a loan with PNC BANK with Account Number XXXX. I have always made my payments on time. For some reason, I realized that there were 30 days late payment on my credit report and I do not believe I was late on the dates they are reporting. This account should not be showing the current status of 30 days late since it's already been paid for. It seems impossible to accrue late on an account that has already been paid. Please investigate this illogical status. Otherwise, delete this account ASAP.
Company Response:
State: PA
Zip: 19138
Submitted Via: Web
Date Sent: 2021-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: To date PNC has refused to lift the restrictions to my having online access to my account This unreasonable restriction to online access to at account has been imposed for six consecutive months In fact PNC has been further financially exploding me as a XXXX, senior citizen client by intentionally sending multiple paper bank statement and charging inflated fees to intentionally cause my account to go into overdraft to intentionally impose overdrafts fees. PNC has also intentionally restricted all online access to my account that was imposed initially upon opening my account XX/XX/XXXX, I have no access to free online banking statement I am XXXX XXXX XXXX impaired customer whom recently suffered a XXXX XXXX, a few month ago. I informed PNC six months ago that I am not XXXX capable of calling and visiting the branch, I can not XXXX to ATM However PNC has no value for me as a XXXX customer, that they refuse to provide me with required reasonable accommodations, they refuse to refund me the XXXX dollars I was shorted upon initially opening the account XX/XX/XXXX, When I requested free of charge checks to access the account they refused. As I stipulated PNC has absolutely no value for me as a XXXX customer or they would at least stop being so petty, refund the XXXX dollars I was shorted, upon initially opening the account XX/XX/XXXX, lift the online restrictions, that is currently on my account, since XX/XX/XXXX and provide free of charge checks to at least provide me with some kind of access to the account. This isn't an isolated incident, PNC imposed unreasonable restrictions on prior account, to limit my access in XXXX,
Company Response:
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2021-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Hello, PNC Bank : XXXX # XXXX ; XXXX # XXXX ; XXXX # XXXX I have requested the above account be removed off my credit report. As I'm an Authorized User and the Primary Account Holder has abused the account and placing negative information on my credit report. Please remove ASAP as I'm in the process buying a house.
Company Response:
State: OH
Zip: 44121
Submitted Via: Web
Date Sent: 2021-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I submitted a dispute in the amount of {$780.00} because I purchased an item & havent received it. My bank is refusing to dispute the transaction saying its past 120 days in which the reason I notified them immediately once the merchandise had not been received, nor have I had any further communication with the merchant. They allowed my account to be debited. At this point its theft & and theyre making me liable & refusing to refund the money.
Company Response:
State: TX
Zip: 77084
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-08
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My wife and I filed for Chapter XXXX Bankruptcy protection on XXXX XXXX of XXXX. At that time we had a first mortgage and a HELOC, the later with PNC Bank. At the time of filing PNC Bank revoked my access to online statements. Since filing we have not received any ( regulatory required ) periodic statements from PNC Bank. We have completed Chapter XXXX payments on XXXX XXXX XXXX and received a discharge on XXXX XXXX XXXX Since that time we have not received periodic statements from PNC nor has PNC reinstated access to online statements. I have contacted PNC to address this issue and during that call was informed that we had missed multiple payments while we were under Chapter XXXX. We have no way to confirm or locate missing payments as we do not have any correspondence indicating when those payments were missed. I believe that interest continues to accrue on the missed payment amounts to this day, therefore PNC 's failure to provide required periodic statements has resulted in financial loss to myself.
Company Response:
State: MD
Zip: 21209
Submitted Via: Web
Date Sent: 2021-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-08
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I attempted to dispute charges to my BBVA account. The person on the phone told me to go to the website of the other company and take my card off file. I explained that it was an annual fee yet they still allowed charges over several months. They have continued to charge late fees even though money is available in my savings account. I believe this was done because I moved my retirement account to another banking institution. They expressed with the merger from BBVA to PNC that I will not have access to my direct deposit funds. They state the transition will have different account numbers. I am having to change my direct bill pay accounts to a different bank. They expect me to return for services. I will not be returning as this will cause problems for my direct bill pay accounts and direct deposit.
Company Response:
State: AL
Zip: 35405
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A