Date Received: 2021-10-08
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have been trying to close my BBVA accounts due to poor customer service. BBVA does not provide an option to close accounts online, phone calls to customer service either ends up with system error or excessively long wait time. On XX/XX/2021 BBVA charged bogus {$15.00} service charge and {$3.00} paper statement fee for paper statements that I never signed up ( paperless statement selected since the account was opened ) on the account I have been trying to close. On XX/XX/2021 I was finally able to reach a BBVA agent and he denied my request to close my accounts due to negative balance from above mentioned fees. When I asked to speak to a supervisor, the agent hung up on me.
Company Response:
State: TX
Zip: 762XX
Submitted Via: Web
Date Sent: 2021-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-08
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I made a payment using PNC bank 's website for an auto loan. There is not option to pay an extra amount to the principal of the loan so I assumed any excess amount would be applied to the principal. I later checked my account and the excess amount was applied as a regular payment. I contacted customer service and they said that they would correct the problem. I also asked if there was any way to make additional payments to the loan. They said no, that I would have to contact customer service each time I wanted to make a principal payment online.
Company Response:
State: NC
Zip: 27203
Submitted Via: Web
Date Sent: 2021-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-08
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: XXXX ( transitioning to pnc ) websites and information I received in the mail states that you will be able to make a payment/will except payments until XXXX XXXX at XXXX 2021. However I tried to make a payment XX/XX/XXXX at XXXX as well as XXXX XX/XX/XXXX. No payment option was available online no payment option was available by phone. Their transition was supposed to take place according to the website at XXXX XX/XX/XXXX XXXX XXXX. My bill is due XX/XX/XXXX. They gave false information on their website as well as on the pamphlet I received in the mail. I do not want to be charged for not making a payment. No one I contacted via call center knew what was going on and they were unable to explain the dates/time being wrong. They would not let me talk to a supervisor.
Company Response:
State: AZ
Zip: 85742
Submitted Via: Web
Date Sent: 2021-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-08
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I am the XXXX for a small not for profit XXXX that supports the local middle school. We bank with BBVA. On XX/XX/2021 went on-line to pull the bank statement for a local and noticed there was a bank charge with a very vague description. I called the bank for more information on the charge. I was on hold for over 30 minutes. When I finally reached a representative she told me that the charge was probable for an excess deposit. She could not give me the terms for the bank account or describe what constituted an excess deposit ( the XXXX had made less than {$3000.00} is deposits for the month in question ). She then told me the terms of the account were unavailable and unknowable. I requested the charge be reversed since the bank could not articulate why the fee was charged, could not give me the terms for the account or otherwise indicate how the mystery fee could be avoided in the future. She declined to reverse the charge and only offered that I call back in a week and hopefully at that point they would know what the terms were on the account.
Company Response:
State: TX
Zip: 75063
Submitted Via: Web
Date Sent: 2021-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-07
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Reference : XXXX previous complaint against PNC Bank I just received notification that PNC Bank needs more time to investigate this complaint. As I stated before, no warning was given, and I had less than 30 days, after receiving numerous letters concerning closures of all my accounts. I don't accept PNC 's delay of needing mire time to resolve the problem. Update : Item 1 ) My Fico Scores with PNC were kept very low of {$800.00} for several months, while I had outstanding accounts and no late payments. While another Bank, where I only had a Credit Card, its Fico Score was XXXX. Item 2 ) I was not offered Disputes several times. Item 2a ) P NC 's Executive Office interfered, trying to cancel my Credit Card and mail me a new one within 5 ( five days ). Since pending purchases, I didn't accept their offer, but took care of the dispute myself within 2 ( two ) hours. Item 2b ) XXXX XXXX debited my Credit Account by mistake, however, deleted the charge a couple of hours later. Informed a Ms. XXXX about the error, however, she told me that the " merchant had been paid '', and the " charge '' was obviously passed on as as the charge. Item 2c ) I also made Ms.XXXX aware of a mistake in her letter, and I was assured that a corrected letter was to be sent to me. As today, XX/XX/XXXX, I never received this promised and corrected letter. New Item of complaint : Item 3 ) I have been unable to log on to PNC Bank lately, trying to retrieve payments made and being considered as deductions for Income Tax purposes, which I would require to file at the beginning of XXXX for the current year of XXXX. Summary : PNC Bank failed numerous times by making mistakes and shortcomings, which I have given its Customer Service including its Corporate Office, and I felt very offended, the way I had been treated with the " thanks for your help '' and closing all of accounts in good standing. Giving me the less than 30 days I had ( due to the postal delivery ), I do expect PNC not to give them more time ( 60 days ) to complete its 'investigation ''. submitted by XXXX XXXX
Company Response:
State: IN
Zip: 46241
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-07
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On the XXXX of Monday I spoke with BBVA to have my account closed. I also reported my debit card stolen. They said it will take 1-2 days, then a transaction took place which overdrafted my account. Funding the account will take more days to fully process then X more days to close the account. I asked them to stop all transactions on my debit and savings account, which they apparently did not do. Theyre stealing money from me and I would like my account closed immediately to prevent this ongoing theft for an account I no longer use or fund. Please help.
Company Response:
State: NC
Zip: 28031
Submitted Via: Web
Date Sent: 2021-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-07
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: According to PNC bank I am in depth {$150.00} that isnt suppose to be there. I didnt receive a mail in the mailbox until a year later, which is now a couple of months ago, that stated that I am in dept. They said that my account was closed and I owed money but I never received a mail in the mailbox to get a chance to dispute it within the 30 days ; even if they did claim to send one out. Also, there had been transactions on my account that I didnt make that I had to get disputed and I closed my account out around that time as well. I tried working my way up the chain to get some type of assistance and they just told me that there was nothing they could do about it even though the dept isnt suppose to be there and even though I never received a mail in the mailbox. Please help!
Company Response:
State: AL
Zip: 36116
Submitted Via: Web
Date Sent: 2021-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I was scammed in a romance scam. I made payments to friends of the romantic interest that were done using ACH at BBVA ( now PNC ). This appears to be a very common issue. BBVA says they have no reporting steps in place for scams that dont involve unauthorized transactions. They should have a procedure in place that reports to the federal government and the receiving bank that the transaction is a potential fraud and scam. By not taking these complaints and sharing the information to receiving banks and government agencies they are abetting these scammers. I was scammed of {$24000.00} in 2 months. The only money I was able to get returned was through XXXX.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: BBVA USA now PNC is trying to collect a debt that I dont owe. Its been more than two years since I closed my account with them and after that they probably keep charging and charging into that account to then send me a collection debt. How if I closed more than two years ago this account, they unscrupulously keep sending me their marketing ( I called to stop them from sending me as well their marketing, they are not in compliance with that ), and keep charging me money that I dont owe. I called today XX/XX/2021, I did two different phone calls. The first phone call hang up because I requested to speak with a XXXX customer service not a translator. My second phone call deny me the service because I requested the phone call to not be recorder, I know my rights and I can deny that, also he refused to include any names. Also, I dont even have on the documents the amount they says I owe to them. I want this company to stop harassing me with their marketing and tactics to collect money that I dont owe.
Company Response:
State: AL
Zip: 35802
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-10-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: BBVA USA now PNC is trying to collect a debt that I dont owe. Its been more than two years since I closed my account with them and after that they probably keep charging and charging into that account to then send me a collection debt. How if I closed more than two years ago this account, they unscrupulously keep sending me their marketing ( I called to stop them from sending me as well their marketing, they are not in compliance with that ), and keep charging me money that I dont owe. I called today XX/XX/2021, I did two different phone calls. The first phone call hang up because I requested to speak with a XXXX customer service not a translator. My second phone call deny me the service because I requested the phone call to not be recorder, I know my rights and I can deny that, also he refused to include any names. Also, I dont even have on the documents the amount they says I owe to them. I want this company to stop harassing me with their marketing and tactics to collect money that I dont owe.
Company Response:
State: AL
Zip: 35802
Submitted Via: Web
Date Sent: 2021-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A