Date Received: 2023-11-05
Issue: Trouble during payment process
Subissue: Paying off the loan
Consumer Complaint: On XX/XX/XXXX, after numerous phone calls and numerous filings of documents, I formally submitted a letter to PNC Bank and copying administrators that should be aware of the corporate business practices. My letter dealt with two issues that have impeded my ability to clear the title on my property. I will provide details important to both situations but in summary they are : 1. PNC issued a Lender Placed Insurance policy and has refused to comply with Consumer Financial Protection Bureau Section 1024.37 ( h ) ( 2 ) dealing with the reasonable clause. 2. The borrower has submitted a payment XX/XX/XXXX, the lender has cashed the check but refused to apply to the loan as of the date of the receipt. The two issues are interrelated and the second stems from the first. As such, I will address issue one first. Lender Placed Insurance Policy In XXXX of XXXX, I made a payment by check to my insurance carrier XXXX XXXX XXXXXXXX XXXX. Around XXXX, I became aware that the check had not arrived and after attempting to find the missing check, I delivered a replacement payment directly to the local office. The insurance carrier refused to make the policy retroactive to the lapse date. On XX/XX/XXXX, I received a letter from PNC that a Lender-Placed Insurance policy was put in place with a annual rate of {$8600.00} and structure coverage capping at {$620000.00} and no personal property coverage. Initially the policy was for a month but was cut off as of XX/XX/XXXX, when proof of coverage with XXXX XXXX XXXXXXXX was shown to be effective. PNC sent a second letter on XX/XX/XXXX, reducing the premium from {$700.00} to {$440.00}. The premium was for the period XX/XX/XXXX, to XX/XX/XXXX. I did some research that the charge must be bona fide and reasonable. I made several calls requesting information to support the reasonableness and was unable to reach the appropriate department. I submitted written requests in XXXX, XXXX, XXXX and XXXX of XXXX and received no responses. The written requests went to several of the departments. I received no response from PNC. The final payment of the loan was due XX/XX/XXXX, and a payment of {$1100.00} was submitted. The amount was the best estimate of the remaining loan balance with appropriate interest ( and was consistent with PNC supplied statements ).. The check was cashed on XX/XX/XXXX and is still in the PNC accounts. I got a call from a PNC representative on XX/XX/XXXX, and he stated that PNC would not accept the payment. We discussed the reason for the situation and the impasse. He was going to have the appropriate person contact me. After that I talked with several representatives and requested support for the reasonableness of the charge quotes from other carriers or the risk analysis to justify the amount. No information has been provided. My annual policy premium with XXXX XXXX XXXXXXXX was {$4000.00} and had structure coverage of {$720000.00}, other structures of {$72000.00}, Personal Property {$540000.00}, and Living Expenses of {$140000.00}. The policy with Standard Guaranty Insurance was for structure {$620000.00} and other structures of {$62000.00} no other coverage was provided. To summarize the policies XXXX XXXX XXXXXXXX coverage of {>= $1,000,000} in damage ; Standard Guaranty was for {$680000.00}. Although Standard Guaranty covers only 46 % of the property covered by XXXX XXXX XXXX, they have charged over 215 % of the XXXX XXXX XXXXXXXX premium. As of this date I have received no information that this charge is reasonable. In the most recent conversation with XXXX XXXX XXXX XXXX, XXXX, XXXX Client Relations, she stated that since PNC added no charges to the insurance charges then it was reasonable. I believe that this interpretation would gut the provisions of this section. The statutes are being applied to the Lender Placed Insurance policies and this was issued by Standard Guaranty. Standard Guaranty Insurance are the ones that issued and priced the policy. PNC has acted as gate keeper and obstructed me from understanding why the premium is 215 % of a normal policy premium with only 46 % coverage. Creditors Obligation to credit payment to the consumers account : The Consumer Financial Protection Bureau regulation 1026.10 states that A creditor shall credit a payment to the consumers account as of the date of receipt, except when a delay in crediting does not result in a finance or other charge. The payments to PNC have been submitted via checks issued from our account with XXXX XXXX XXXX. A check for {$1100.00} was issued and deposited by PNC on XX/XX/XXXX. I talked with a PNC representative on XX/XX/XXXX, and confirmed that the payment was for our loan. The amount of the check was derived from a PNC document reporting the loan balance and interest ( thru XX/XX/XXXX ). Subsequent to this I received a check from PNC for the amount paid and a notice assessing a late payment and additional interest. The check was dated XX/XX/XXXX ( 5 days after the due date of the payment ). After talking to several PNC representatives I received some promises on providing support for reasonableness and that the late fee would be waived ( I have not received information on either of these promises. Our account has been assigned to XXXX XXXX XXXX, XXXX Client Relations, I have quoted her above related to the reasonableness issue. Her position on the payment is that it was not sufficient to cover the remaining loan principal with interest and that the payment received would not be applied to the loan and so would continue to accrue interest. In summary, PNC has our funds and is paying us no interest but will be charging us interest on the loan balance that should have been reduced. In a phone call with XXXX XXXX XXXX on XX/XX/XXXX, I requested, and she agreed to provide : A summary of the loan activity, A written statement on PNCs position on the reasonableness of the charges, and A written statement on PNCs position on the treatment of the loan payment. I am hoping to resolve these issues and complete my business with PNC. The following documents are included with this letter : Documentation of numerous written correspondence with PNC PNC statement indicating the loan balance and interest due date of XX/XX/XXXX. Voided check XXXX for {$1100.00}. If any additional information is needed write or email me XXXX In a response to my letter to PNC, I was contacted with an XXXX also with Executive Client Relations. In our discussion, she acknowledged that the payment of {$1100.00} did cover the outstanding loan balance with interest but due to the escrow the payment could not be reapplied to the loan and would continue to incur late charges and interest. I offered to make full payment for the disputed insurance under protest and subject to dispute if PNC would reapply the funds held to the loan as of the date paid ( XX/XX/XXXX ). That would eliminate the late fees and the added interest. XXXX stated PNC would not do that but if we made a payment consisting of the insurance premium, late fees ( currently charged ) and the added interest they would then apply the retained funds to the loan and clear the mortgage. I am in process of getting written commitments that they will follow through with this. Due to the history, I am not confident that they are trustworthy.
Company Response:
State: OK
Zip: 747XX
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: Dear XXXX XXXX XXXX PNC BANK, I have recently become aware of a claim being made against ( XXXX XXXX ) by the attached correspondence from PNC BANK. Please provide proof of your Legal and/or Equitable chose in action ( YOUR RIGHT TO HAVE ACERTAIN SUM OF MONEY PAID ON DEBT ) upon XXXX ( XXXX ) days of this notice, as well as the associated chose in action insurance policy/ies. I am also requesting the governing XXXX instrument. Thank you for your prompt consideration and understanding of the agreement in good faith. Sincerely, XXXX XXXX
Company Response:
State: GA
Zip: 30238
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Wednesday XX/XX/2023 I received a call from pnc over a {$1.00} charge to my account flagged as suspicious activity. They had asked if I authorized any charges and I said no. They then suggested a card replacement I asked how long it would take to arrive and they said 3 days and I would receive it by Saturday the XXXX. I said I CAN NOT be without access to my paycheck that is directly deposited into my account on Friday XX/XX/XXXX and that I do not want to do so if there was ANY possibility I would not have access to my money as this would cause severe and permanent damage to my health and living situation. Against my wishes They proceeded to do so. It was not until Saturday I learned my debit card had been deactivated while trying to buy food and get my prescriptions. At this time the banks had closed for the weekend and I was unable to get an XXXX back to my home 10 miles away. They told to go into a branch to get money and I had to tell them that they closed at XXXX on Saturdays. Next they said I can use cash app and link my bank account. After having to WALK 10 miles home and NOT being able to work my scheduled shift when I tried to link it to XXXX XXXX I it turns PNC dose not allow XXXX XXXX to be used. I have asked PNC to reactivate my old debit card and they said they could not do that. Then I asked them to activate my new card and they refused to do so and gave me " other '' options and every one of those would work but it WILL REQUIRE an active debit card. The last option was to use XXXX and I was able to link my account but it still requires the ACTIVE debit card to proceed. I do not have a car I can not just go to a branch. They have no knowledge of requirements to use 3rd apps and have no current options for account holders to have an ability get their money in emergencies situations or even care for that matter. For them to tell me to ask my friends family or neighbors to borrow money when I have it is not only insensitive, it makes me ask what is the point of using a bank if they claim you will always be able to access your money and trust them, but then destroy your quality of life.
Company Response:
State: PA
Zip: 19320
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I read a post on local yard sale website that had a mixer for sale. Person asked for pre payment. The address and name was local. I XXXX them XXXX dollars. When I confirmed with them the name and post was deleted. I realized the that I was scammed. On XX/XX/XXXX th XXXX dollars was taken out of my checking account. I alerted pnc right away and a claim was opened. A week later PNC sent me a letter stating that they found no proof that it wasnt legitimate. I sent PNC the phone number I sent it to and I actually called it. A man answered and said he doesnt know anything about it.
Company Response:
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2023-11-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Hello on XX/XX/ I once again attempted to check my account online and yet again same issues. I have not been able to use the mobile app are the internet app for PNC bank since the account has been open now for 1 year I have call over and over again to just get excuses. I there a service that I should have access to why is it the bank can not figure it out I have been dealing with this a full year. The IT department has not reached out to me are attempted to correct the issue that is truly on their end. This need to be corrected and stop giving accuses. The PNC system says it does not recognize me ; I am only able to check my account through their phone voice banking. A consumer to not be able to check their account with the services that are offered.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I placed an order in XX/XX/2023 to a company that I found on an internet site. I found out it was a scam. I immediately tried to cancel, but was told I couldnt. I filed a dispute with my bank as I used a debit card because I didnt receive the item in the amount of XXXX. I was contacted by the company to withdraw the dispute and the would issue a refund. I did and received several fake screenshots of refunds. They told me it was my bank blocking the refund. My bank was not. I received more of these screenshots and then today was told I wouldnt be receiving a refund because the dispute was in their favor, it was not I cancelled it. My bank will not allow me to dispute again because I withdrew the first dispute. Now I am out the money with both left to do.
Company Response:
State: PA
Zip: 183XX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I took out a debt consolidation loan from XXXX XXXX XXXX to pay off numerous credit card balances that I had. One of these balances was my PNC VISA Card ending in XXXX. PNC received a check from XXXX XXXX XXXX for {$3500.00} and cashed it in early XXXX. I received a notice a few weeks later that my payment was overdue. I checked my account balance for XXXX and the {$3500.00} payment was never applied. XXXX XXXX XXXX confirmed that PNC did cash the check, and I have attached that to this complaint.
Company Response:
State: MI
Zip: 48237
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: PNC bank committed security fraud, by accepting XXXX : XXXXXXXX XXXX XXXX, and making multiple trust acts with corporations that PNC created agencies with through advertisement, which caused PNC breach of fiduciary duty, in malice. SEC Rule 10 b-5 PNC Bank malfeasance in public office during XXXX : XXXX consumer transaction proved willful non-compliance. 15 U.S. code 1681 b, 3-603, UCC-3 104
Company Response:
State: PA
Zip: 151XX
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX, XXXX XXXX XXXX. As Trustee for the Estate, XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX and all other derivatives say the following with clean hands ; The XXXX XXXX XXXX PNC BANK, NA, XXXX, Pennsylvania, with law firm XXXX XXXX XXXX did file an unlawful debt collection action, using the private venue XXXX XXXX of New Jersey, Cause number XXXX without proper Notice/Summons. Attorney XXXX XXXX, and his firm at no time, despite many request in writing and affidavit to prove the contract and debt failed to do so sent to PNC BANK, NA, c/o XXXX XXXX XXXX There is no " Mortgage ''. No funds were ever received, and they use deceptive language making claims, violations for 18 USC 1342, 1341, 39 USC 3005. They violate Trust Law and Canon Law, with their dishonesty, bearing false witness, false and misleading statements, unfair and deceptive business practices. They are not the Creditors, nor the agent by Power of Attorney to act as such. Fair Debt Collection Practices Act with clear and concise notice mandate debt collectors notify all [ debtors ] prior to attempting to any adverse actions, they did not. I have sent them a Debt validation Demand letter, via U.S. Post Office Mail, certification number XXXX XXXX XXXX XXXX XXXX XXXX, on XXXX XXXX, XXXX, as per the Fair Debt Collection Practices Act, giving them 30 days to answer who the creditor, address and other debt validation mandates. I am very much present, full of life, in the age for Majority, despite the false Notice the people for XXXX XXXX XXXX, XXXX. placed in out of are newspaper- The Observer I have also found out today, the entity known as XXXX XXXX XXXX aka XXXX XXXX XXXX XXXX XXXX XXXX claims to own the mortgage, but not the Note, meaning a separation of Note from Mortgage, under Carpenter vs Logan , 83 U.S. 271, 21 L. Ed . 313, 16 Wll. 271. making the Note and Mortgage void.. Attaching document downloaded from XXXX XXXX " Loan Look up Tool '' as evidence, not holder in due course, no Note. XXXX XXXX was never entered on the caption for the unlawful cause of action claim in no jurisdiction State of New Jersey Venue.
Company Response:
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This is a new issue as of XXXX but there is more to it than just a late direct deposit. PNC bank is not giving any information about my ACH deposit not being available today. I have other LOCAL banks and the deposits are there and available but my PNC account deposit is not credited. When I called the bank 3 times after they opened at XXXX XXXX XXXX they keep indicating that there isnt an issue but I work for a large company and other PNC customers and other large banks have no deposits posting. This is an issue that needs to be looked into immediately.
Company Response:
State: IL
Zip: 626XX
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A