Date Received: 2021-11-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I am having an issue with PNC Bank and BBVA bank formerly known as simple bank several months ago my debit card was stolen when my debit card was stolen the bank was transitioning from simple bank to BBVA upon learning my debit card was stolen and providing BBVA with the information BBVA refuse to assist me and continue to allow the debit card that was stolen to be used fraudulently causing thousands of dollars and unemployment deposits to be stolen from my account upon contacting BBVA they refused to file any transaction disputes in the beginning but later on filed some transaction disputes but refused to cancel my card stating they were unable to do to a shortage in cards and ability to get new cards during the transition from BBVA to PNC BBVA took money out of my account stating that they had improperly filed the disputes and therefore the money must be taken back now since BBVA is PNC PNC has not been working with me in a timely matter to resolve these issues I have adjusted these issues multiple times and try to contact the individuals who are supposed to help me one individual has specifically taken charge of this case but has been very difficult to reach and does not return calls or emails within a time we matter and when the individual does call back it's within the last hour of this individual being at work causing the call having to be ended and be resumed a different day as a result I have not been able to fully dispute the transactions on my account as well as PNC despite having a police report has denied multiple of my disputes giving different reasons for each time originally the first reason was because they stated that the chip was used in the card but did not pay attention to the fact that I reported my card was stolen the second reason was that there were other transactions that were undisputed at the time of the card being stolen completely disregarding the first reason and ignoring the fact that the police have arrested and are working on pursuing charges against the person that stole my card at this point I have lost thousands of dollars and have been unable to get any of it resolved due to the lack of communication and responsibility of simple bank BBVA bank and PNC Bank I am requesting that they return the money and assist me within a timely matter as they have not been able to do so such far
Company Response:
State: IL
Zip: 61401
Submitted Via: Web
Date Sent: 2021-11-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: PNC Bank has made put delinquent remarks on my credit report for the months of XXXX XXXX for an auto loan that was refinanced with XXXX XXXX in XX/XX/XXXX. Through information gathering, XXXX XXXX informed me they sent PNC a payoff at that time in XXXX, but PNC mistakenly applied my payoff check to a different client 's account and sent them an overage check of XXXX. PNC then sent me an intent to repossess my vehicle in XX/XX/XXXX even though they knew that had made this grave mistake. As a result of the delinquent marks, my credit score has gone down by 80 points. Now that the account has been closed, it has been restored somewhat but no where near what it should be over XXXX. Thank you. XXXX XXXX
Company Response:
State: GA
Zip: 30265
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I received a call from pnc XXXX XXXX on XX/XX/XXXX roughly asking me if I had made a charge to XXXX for {$980.00} and I immediately responded stating I didnt authorize or Make this charge and I then was escalated to a associate who waited while I searched for my card and realized it was gone. He cancelled it snd issued me a new card but said I couldnt it proceed with disputing this transaction until it posts. Which was insane to me, whats purpose of the fraud phone call If it doesnt stop the charge in first place? Mind u, I have waited over a year for my stimulus arguing with government and finally got it for {$1400.00} this same day XXXX. The money posted on XX/XX/XXXX and I immediately called back Pnc and placed a dispute. I do not have XXXX XXXX in home but do have the cell phones still but never ever allow any company besides XXXX to charge my card monthly without me seeing the statement first etc. for this reason in particular. So there has been charges to XXXX XXXX in past for much much less of course maybe $ 200 monthly for our phones total. I waited 10 days and called back a 3rd time to check status and I panicked bc no provisional credit was given back to me and I had to pay rent but couldnt now. Im unemployed and survive off my husbands pay with XXXX kids. I was informed bc I called them..my claim was denied bc something to do with a past pattern of charges to them. They claimed my card number and security code snd address all matched. I dont know if the purchase was made online or in store bc no one told me anything I didnt receive anything written from bank nor did I receive a provisional credit. I am under duress like going through an extreme hardship right now so I started crying and told them to dispute it again. Why would I ever ever try to cancel the charge while it was processing from day 1 if I had made it somehow? The lady was rude and I said my Money is supposed to be insured or protected and nowhere did I now feel like my funds are safe with them after having banked with them nearly 5 years now. I desperately need my money back while they complete a real investigation they couldnt tell me what steps they took to investigate the situation at all and basically decided for me making me feel like a liar. She said I wont get a provisional when I asked for it and couldnt tell me why Im not entitled to one when nearly every dispute allows it. I need help someone to actually find out what happened here and make it right. I cant pay rent and I was waiting on that stimulus forever only for some random company to take 3/4 of as soon as my deposit hit the back how the XXXX did they know the money was going to be avail like that in order to take it so fast? Im so suspicious now if they were alerted to the deposit or what but something isnt right. Whether Ive shopped there or not in the past isnt enough of an investigation for them to stonewall me and say whelp thanks for 5 years of banking loyally with us but ur screwed. Can you please help me????
Company Response:
State: NJ
Zip: 08755
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC Bank acquired BBVA bank early XX/XX/2021. Since that time, I have not had access to 4 of my 7 bank accounts ( 2 personal, 5 business accounts ) unless I go physically into a branch. Furthermore, I received my first bank statements and I have {$23.00} in various bank charges for items I didn't sign up for such as paper statements. To make matters worse, I can not unenroll from these unwanted services until I have online access to my accounts, which I do not. I have been to my local branch 3 times, spoken and emailed the branch manager multiple times since and still have not gotten access to my money online. There is no resolution or explanation in sight after over 30 days. When attempting to call their customer service number, a message is played to the effect that they are experiencing high call volume and to call back later at which point the call is disconnected. PNC Bank is clearly completely incompetent in their customer service and ability to absorb a new acquired entity.
Company Response:
State: AZ
Zip: 85268
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-10
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: This is in relation to the complaint i made to the CFPB earlier. ID : XXXX The Response from the bank is not to my satisfaction. Let me explain the problem better. I requested the bank manager to deposit a cashier 's check from a tenant into my account. The check was issued in the tenant 's name, but the tenant had sign the back of the check. This is a common way to do real estate transactions. The bank manager refused to deposit the check and asked me to leave. This is refusal of banking services by the bank. As they have untrained personnel managing these branches. It is the Bank 's responsibility to make sure only trained personnel are bank managers. I walked over to XXXX XXXX, where I also have an account and they accepted my check.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-11-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-09
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: THIS IS NOT A DUPLICATE COMPLAINT. DON'T CLOSE THIS COMPLAINT AS DUPLICATE. 1 ) I have a Conventional 30 Years Mortgage with XXXX XXXX & PNC Mortgage is Loan Servicer. I had Covid 19 Forbearance Plan, which is going to expire by XX/XX/2021 but PNC Mortgage is provided only 17 Months Forbearance Plan instead of 18 Months. The Loan Servicer, PNC Mortgage before my knowledge informed me that I am qualified only for Loan Deferment. I requested for Loan Modification but PNC Mortgage & XXXX XXXX is not providing me that option. I asked for the Guidelines but was not provided anything. I strongly think that XXXX XXXX & PNC Mortgage is behaving this to me as I am a Minority & Person of XXXX. I received Loan Modification from another Lender but unfortunately XXXX XXXX & PNC Mortgage is not helping me to get a Loan Modification but forcing me for Loan Deferment only. I think that XXXX XXXX & PNC Mortgage is acting this to Minority Borrowers & should be treated as Possible Criminals for Violations of CARES Act knowingly. They are trying to take away People 's House for their Greed & then collect Money from Federal Government for Compensation where they are not working with Borrowers at all. This is a big Possible Criminal Conspiracy to my opinion. 2 ) PNC Mortgage Servicing is not providing 18 Months Forbearance Plan to Minority, People of XXXX, XXXX & XXXX American Borrowers & stating that XXXX XXXX Guidelines don't allow PNC Bank for 18 Months Forbearance Plan but only 17 Months, which is totally wrong. They are doing this knowingly. Even after notifying the Rules, they are harassing & intimidating Borrowers. Please take action against PNC Bank. Very Discriminatory Bank to my personal opinion. 3 ) After filing Complaint to CFPB, PNC Mortgage offered 18 months Forbearance & Loan Modification but doesn't allow me to visit their Branch to pay in person as they provided a Notice to m not to visit their Branches & claimed that I threatened them, which is totally false. I filed a Discrimination Complaint in XX/XX/2021 because I received very Poor & Rude Behavior but instead of taking proper action, PNC Bank closed our Joint Account without any Prior Notifications. Later send a letter stating that I threatened PNC Bank, which is totally false. I requested evidence of threats but PNC Bank failed to provide any evidence. I did notify PNC Bank that I will take Legal Action, which is my Constitution Rights but it's unfortunate that PNC Bank doesn't like to deal with clients who are XXXX XXXX XXXX, Minority, XXXX & XXXX American. XXXX white employee of PNC Bank misbehaved with me but instead of taking action, PNC Bank send me a letter not to visit their Banks & I am unable to pay my Mortgage. I strongly believe that they are doing this because of their Possibly XXXX Behavior. 4 ) PNC Bank sent me a letter stating that if I file 2 Complaints in 6 months period to CFPB, then PNC Bank & PNC Mortgage will charge {$250.00}. This is illegal & XXXX Action by PNC Bank & PNC Mortgage as PNC Bank & PNC Mortgage is trying to silence the voice of Borrowers, so that Borrowers won't file multiple complaints to CFPB & trying to cover-up all wrong doing & illegal actions by all means & trying to treat Borrowers as " Modern Day Slaves ''. Very shameful action. Please find document attached. 5 ) Currently, PNC Bank & PNC Mortgage is not accepting the Property Value as {$250000.00} as ordered by XXXX XXXX XXXX XXXX XXXX XXXX ( PTAAB ), State of Maryland. Submitting the XXXX Order & Appraisal done by XXXX XXXX XXXX XXXX XXXX, State of Maryland. The property value should be the value ordered by XXXX XXXX Appraisal value done by XXXX XXXX XXXX XXXX XXXX, State of Maryland & not charge interest above the Property Value, {$250000.00} as per the Flex Modification Plan until the Loan is Matured or Refinanced or the Property is Sold. Instead of accepting the Property Value as {$250000.00}, PNC Bank & PNC Mortgage is assessing the property value as per Fannie Mae Property Valuation Estimate Report as {$530000.00}, which is insane. This price is double than the Appraised value done by the Department XXXX XXXX XXXX XXXX, XXXX XXXX Maryland & Order issued by XXXX, State of Maryland. PNC Bank & PNC Mortgage is making this decision to collect more interest by illegal, immoral, unethical & possibly corrupt way from millions of Borrowers. It's really shameful action. Please find all documents attached.
Company Response:
State: MD
Zip: 20906
Submitted Via: Web
Date Sent: 2021-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX a transaction was declined. I checked online banking and saw 3 wire transactions were done and we went to the bank and called customer service. We were issued new debit cards and told nothing could be done until the pending wires were posted to the account. I worked the next 2 days XXXX, and on XX/XX/XXXX my husband and I went back to the bank and filed a dispute. I have called everyday and not getting our funds back and the bank is making it seem like we did something wrong and might not see the funds again. Unacceptable!
Company Response:
State: IL
Zip: 610XX
Submitted Via: Web
Date Sent: 2021-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: 1. On XX/XX/2021 I withdrew {$700.00} from my BBVA checking account to fund a {$690.00} transfer ( plus {$5.00} transfer fee ) by means of BBVA " XXXX '' money transfer system. 2. On XX/XX/2021 the transfer was not sent and BBVA, in an attempt to correct the failed transfer, withdrew {$700.00} from my checking account instead of depositing the {$700.00} back. 3. On XX/XX/2021 the recipient of the transfer alerted me to the situation that the transfer had not occurred. I checked my BBVA checking account online and realized that instead of depositing the {$700.00} back into the account, BBVA had withdrawn {$700.00} from the account. 4. On XX/XX/2021 I visited the XXXX branch of BBVA in XXXX to have the bank correct their mistakes and deposit the {$1400.00} to my checking account. The bankers at the branch recognized the mistakes totaling {$1400.00}, and said they would work to solve the issue with the corporate office. By XX/XX/2021 BBVA USA bank had fused with PNC bank, and branches were not able to correct mistakes like these any longer. 5. On XX/XX/2021 I emailed all information about the {$1400.00} mistakes to XXXX XXXX, BBVA/PNC XXXX area branches district manager. I talked on the phone with her and she also acknowledged the {$1400.00} mistakes the bank had made. 6. On XX/XX/2021 XXXX emailed me to ask me how would I like the {$1400.00} transferred back to me. I requested the {$1400.00} to be deposited in my checking account. 7. On XX/XX/2021 I was contacted by XXXX XXXX from the PNC corporate office, with whom I talked on the the phone the next day XX/XX/2021. XXXX advised me neither he nor the corporate office could correct the mistakes as they did not have access to BBVA transactions. 8. As of XX/XX/2021 my {$1400.00} have not not been deposited in my account yet, and have not been given a date of when the {$1400.00} will be returned to me.
Company Response:
State: TX
Zip: 75206
Submitted Via: Web
Date Sent: 2021-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-09
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have a line of credit account with BBVA Compass. I make my payment every month on a recurring basis with XXXX XXXX. XXXX XXXX sends out these payments 12 days in advance and BBVA posted them correctly until XXXX of 2021. In XXXX the payment was lost and not credited to the account and a late fee was charged. I visited the banking center several times to show the proof that the payments were sent 12 days in advance. XXXX charged me three late fees, shut off my line of credit and demanded payment in full. I am an elderly man on social security that made my payments on time and did not deserve this treatment. I also tried to resolve the issue over the phone but the representative gave me an incorrect email address to send proof of payment.
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2021-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-11-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Every debt card I had PNC bank has been hacked and scammed. I file a claim with my bank about some fraudulent money coming out of my account. The bank returned the that was owed to me. Then a few days later the bank takes everything out of the account without an Explanation. I called the bank and no one knows why it happened
Company Response:
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2021-11-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A