Date Received: 2021-12-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On the XXXX of XXXX, I went to the XXXX gas station On XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX and tried to withdraw XXXX, from a PNC BANK ATM using my XXXX XXXX. I then realized I had to move my money out of my savings account to my checking first. So I canceled the transition. Using my cell phone, I moved the money out of savings into my checking account put the card back in the atm ask for the XXXX an waited! ( Nothing came out ) so I reopen my XXXX XXXX looked in my checking account to find the money was gone then looked back at the atm to see a statement saying Temporary out of service I took a picture and then called XXXX a investigating was started Hi XXXX XXXX, We have concluded our investigation of the following dispute : Transaction Details Case Number XXXX Amount {$200.00} Merchant ( XXXX ) PNC BANK We have completed our review and have determined that no credit is due. The transaction will remain on your account because : The ATM provider confirmed the funds were dispensed for the amount requested ; there is no error found in the amount of {$200.00}.
Company Response:
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2021-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-27
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: have an open account with PNC bank and i want to close this account but i tried 10 times to get in contact with someone to close this and they make it impossible to get to someone. after 50 min they pick up and tell you that you need a different department and they keep switching you back and forth and they keep charging me overdraft since there is a monthly charge on the account. Please just help me closed this account.
Company Response:
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2021-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-24
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: PNC bank is the most horrible bank ever. I have been having problems with this bank ever since I was forced to switch over from BBVA. I am having an issue with PNC letting me connect to any 3rd party apps through XXXX. I can't use XXXX, it has been a feat for me to try to use XXXX XXXX and any other 3rd party app. I have called and been on hold for more than 20 minutes each time. I tried resolving the issue with XXXX on XX/XX/21 around XXXX ish and she was very rude and had absolutely zero answers for me. I asked to be transferred to a manager to see who could help me and I was on hold for over an hour and not one person came to assist me. The app is not user-friendly and PNC puts archaic measures into place under the guise of protecting your account. I just want to be able to use, move and transfer my own money as I see fit. I am leaving this bank asap- consumer beware...
Company Response:
State: TX
Zip: 75068
Submitted Via: Web
Date Sent: 2021-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXX, a fraudulent charge in the amount of XXXX appeared on my credit card account after I had contacted PNC Bank to warn them of suspicious activity at the same time that I received a text about the same thing. I had been contacted by someone from PNC prior to receiving the text about a fraudulent purchase in California. After the dust settled, PNC said I was complicit and is holding me accountable for the XXXX amount
Company Response:
State: IL
Zip: 60623
Submitted Via: Web
Date Sent: 2021-12-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Spoke to a XXXX XXXX. She said I signed a document to have online statement. Again for 3rd time writing pnc nothing has changed when I told them I am a very busy man. I have over 1000 properties in real estate. I hired my mom to stay at home with my XXXX grandma and to pay my bills which I went to pnc have a worker at pnc that will testify I went in to change address and get statements in mail like I did for XXXX and other cards that didnt mess up and not change my address along with that they know I changed my address and keep sending the letters to address that isnt mine so Im asking since I havent received notice. Im asking that the negative item be removed because of them sending info to wrong address didnt change my address and didnt change my asking to statements. Pnc is completely wrong for this and it is their fault. And again I have a worker to help consumer finance get the truth about this horrible bank. Messed my credit up because workers cant get their job done.
Company Response:
State: PA
Zip: 156XX
Submitted Via: Web
Date Sent: 2021-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I originally spoke to XXXX XXXX from PNC on XX/XX/XXXX regarding my PPP forgiveness. She indicated that were missing a document from when the loan was granted which made zero sense to me. She tried to tell me that the SBA changed the guidelines and that if I didn't give them additional documentation my forgiveness amount would be lowered. I argued with her because I don't understand how nothing changes in my business, I had the first round at the same dollar amount as the second draw but now I don't qualify. I emailed her the document. She never confirmed receipt. I had to follow up with her on the XX/XX/XXXX to make sure she had the document she needed. She indicated that " You are good to go for forgiveness ''. To me that means my application had been approved. I continued to call the PPP department for updates. After speaking to XXXX on XX/XX/XXXX I applied for PPP loan forgiveness. I've called two times to check the status of the loan forgiveness and was told the loan was in underwriting. On XX/XX/XXXX to again check the status of my forgiveness application. At that time the gentleman indicated that my application had been moved on to underwriting but now it shows it was out of the underwriting cue and that it's just sitting there. He indicated that he needed to set up an appointment with me to speak to a PPP specialist. This morning, I was contacted by XXXX XXXX who indicated she can't help me, she is in the wrong department. She just helps with documents needed for the foregiveness process. She also said that it appeared I did not apply for the forgiveness loan. She said she will reach out to her manager to see what she can do but doesn't know how long it's going to take for someone to get back to me. I have an emailed from PNC dated XX/XX/XXXX with a confirmation indicating I had applied for forgiveness along with a confirmation number. This email also stated they will submit my forgiveness application to the SBA no later than 60 days after receiving a completed application. Their time is quickly approaching.
Company Response:
State: AZ
Zip: 85383
Submitted Via: Web
Date Sent: 2021-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is XXXX XXXX, who is submitting this CFPB complaint myself. BBVA USA account is reporting late as reported in XXXX and XXXX. Lets correct this immediately. The Bureaus are required to verify for themselves, but they failed to neither verify nor update me about these complaints. Please update or remove the late payments from this account. ( BBVA USA XXXX )
Company Response:
State: CA
Zip: 92886
Submitted Via: Web
Date Sent: 2021-12-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Saturday, XX/XX/XXXX, my father was unable to cash his check because the teller told him she wouldnt have enough money if more people wanted to cash checks on that day. My father was the first customer of the day and could not get all of the funds he requested. On Monday, XX/XX/XXXX I went into the bank to complete a transaction. The bank had signs up stating the maximum that they could give any person requesting money was {$500.00}. The banks rule States that we can withdraw {$5000.00} per month without any fees.
Company Response:
State: PA
Zip: 15108
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I contacted PNC Bank on Monday, XX/XX/2021. PNC Bank said that my account was in the process of being closed. I just wanted to make sure that a cashiers check for the balance of {$3300.00} was mailed to my address : XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX
Company Response:
State: NE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-12-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Referencing CFPB complaint : XXXX In PNC 's response, XXXX XXXX XXXX and states that the branch that refused service was not able to verify my information. XXXX XXXX and others at that branch ( XXXX FM XXXX, XXXX, TX XXXX ) were all able to verify my information to the same extent as the Main Street branch ( XXXX XXXX XXXX, XXXX, TX XXXX ).
Company Response:
State: TX
Zip: 75034
Submitted Via: Web
Date Sent: 2021-12-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A