Date Received: 2022-03-02
Issue: Problem with customer service
Subissue:
Consumer Complaint: On XX/XX/2022 I got a cashiers from XXXX for {$7000.00}. On XXXX XXXX I went to the XXXX XXXX Branch of PNC where XXXX XXXX is the branch manager. The branch is located at XXXX XXXX XXXX XXXX, XXXX XXXX Md XXXX. As of XX/XX/2022 I have been told by both PNC and XXXX that the check has not been cleared. XXXX has said that PNC has not contacted them for verify the check. PNC can also give no reasons that they have not cleared my deposit. They also will not give me the cashiers check back and cancel the deposit.
Company Response:
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2022-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I opened a HELOC loan number XXXX with PNC Bank and the balance is {$48000.00}. There is approximately {$29000.00} that is at a fixed rate of 3.25 %, and {$19000.00} at a variable rate currently at 4.25 %. This is one loan in total, with one account number. PNC Bank told me both online and at the bank, I could direct the payment that is automatically debited from my checking account in its entirety towards the balance with the higher rate. Then, when I tried after the payment was posted, ( at their prior direction ), they said they couldn't, or wouldn't, not sure which. This means I am paying more interest on the loan in total. Lastly there is NOTHING in the original loan contact that says I can not do this.
Company Response:
State: FL
Zip: 34231
Submitted Via: Web
Date Sent: 2022-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: XX/XX/XXXX and XX/XX/XXXX I went to bed at XXXX watched my account They then added XXXX four times by XXXX XXXX.This happened to add with putting any notice in mail or email.Not showing me what the charges for.I had XXXX yesterday.All paid for items.Everything stated posted besides my items at XXXX XXXX and at that time everything else was posted and paid. I had a talk with XXXX head offices today.They informed me that they were fully paid on the XXXX of XXXX.The fees were in turn removed by pnc today and repaid to them. And pnc added fees to my account after illegally charging me for back dated items that was already paid for.Items on XXXX still under posted.Did not get charged for those.Yet they back dated removed the item paid already and repaid them and charged me fees 4 XXXX fees.They stated that it was already paid and should not have had any fees.They did not post anything with pnc.The charges came out XX/XX/XXXX and XXXX.They were paid in full.But told me pnc took the money back and paid it back witch gave me those fees.That should not have happen.They did not do it instead pnc did it and gave me XXXX fees four times.They did it by pulling fully paid items and turned them negaive when they were already paid.XXXX agrees that should be paid back or a lawsuit for illegally trying to collect fees not owed.They said pnc paid them and then pulled it back and paid again.And today was a ton of XXXX for other items that was posted as paid items that was back dated before XXXX.It was paid so why charge for items that they back dated.I notice they do this a lot.Took XXXX in XXXX fees for XXXX worth of its that was paid.I had just got my social security today and they stole XXXX from me.And I would like my money back and for this to be investigated for fraud activity by pnc. Hi I need to dispute these XXXXfees.I had moneyin my account and It was not negative.I woke up to four different transaction of XXXX.I will dispute these as well with fairshake.That should not be there.XXXX Spent XXXX at XXXX XXXX and woke up to all these fees when I had money an dno notice on these fees no 24 hours went by just instantly posted XXXX times four..I need my money back in the account .That is just not right.Instantly post that.Been watching my account very close.This is no day later it posted to add fees several times on porpose. I need my money back.I will be moving and I am working with a loan mortgage .And this should not be on here when it was not negative.I am contacting XXXX attorney Because I am being charged when having money in the account and everything posted.
Company Response:
State: PA
Zip: 17545
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I submitted a claim for unauthorized transactions on my account. On XX/XX/2022, PNC reversed the provisional credit without giving me notification and now my account is overdrawn. Those charges are fraud and I want the credits places on the account.
Company Response:
State: IL
Zip: 60660
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I called PNC Bank and spoke with XXXX XXXX ( XXXX ), and I asked for her supervisor several times during the conversation. She said that she needed additional information from me. After displaying her carefree attitude, I told her that I would like to speak to a supervisor to address my concerns. I initially asked to fax in a copy of my Power Attorney for my son ( XXXX XXXX ). I explained to her that I wanted to pay the fees on his account because the account was closed, and he had a severe XXXX XXXX XXXX. She was very dismissive. She said her supervisor was in a meeting. No other supervisor was avaialbe. I even asked to speak to her Supervisor, Supervisor and she told me that they were not available. I have a doctor 's appointment today at XXXX, but as soon as I get a chance, I will close my account and take all of my money out of their bank.
Company Response:
State: TX
Zip: 76051
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: PNC XXXX XXXX XXXX XXXX agreed ( on XX/XX/2022 via email ) to transfer an appraisal to my new lender. She stated I probably wont get it transferred until early next week My lender, XXXX, and I were unable to reach XXXX during the next week. I was notified on XX/XX/2022 that PNC would not transfer the appraisal until I paid the invoice. I promptly paid the invoice on XX/XX/2022 ( confirmation email attached ). I was notified on XX/XX/2022 that XXXX did not include the full appraisal documentation ( SSR files ). The email stated that PNC is refusing to transfer these files. As a result, the loan is unable to get processed and the closing date needed to be cancelled. I had to cancel multiple reservations, including moving truck rental, security installation, refrigerator installation/delivery, internet installation, and homeowners insurance. I have the right to these documents, since I paid the invoice in full on XXXX XXXX.
Company Response:
State: TX
Zip: 78216
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a wire deposit and the sending bank confirmed it went through at XXXXXXXX XXXX however PNC bank never posted the funds by XXXXXXXX XXXX They never gave me my deposited, wired funds on XX/XX/22
Company Response:
State: IL
Zip: 606XX
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Was given a promotion to spend {$500.00} and would receive {$100.00} statement credit back. Still have not received it and called customer service, they stated working on it.
Company Response:
State: CA
Zip: 91792
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX, I received several documents claiming that a dispute that was filed was settled. I became concerned because I had not filed any disputes with PNC Bank regarding any issues paying my XXXX XXXX Credit Card. I pay this card using PNC Bank bill pay. I am in control of when this bill gets paid, they do not bill the bank for payment. I stopped into a local branch at XXXX XXXX XXXX XXXX PA XXXX to speak to a representative about the issue. I asked for a manager that knew the banking system, I was looking for someone that could answer the questions. The lady at the desk boasted that they have a General Manager and two assistant managers, all that know the system well. She asked me what the problem was. I presented her with several papers claiming that a dispute had been filed over several transactions dating back to XXXX of XXXX. As she looked into the issue, she asked if there was another person on the account since the notation indicated that " she '' did not recognize these payments. She asked if XXXX could have filed these complaints. My response was that XXXX, my wife, passed away in XXXX of XXXX so it would be impossible for her to be the one filing the complaint. At that point, she had no other answers other than maybe someone put a wrong account number in. She also stated that she knew I did not want to hear that. The problem is that she refused because I became irritated that she did not answer and was not willing to pursue how this happened. This did not leave me with much confidence that my banking was secure.
Company Response:
State: PA
Zip: 16510
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was sent fraudulent wire instructions appearing to be from my title company. The e-mail had all the right names attached to the e-mail. I sent {$280000.00} to the bank that was listed. It asked to be sent to XXXX XXXX saying she was the attorney for the transaction. I did not put her as the beneficiary I put the title companies name XXXX. Title. I sent the money on XX/XX/XXXX of XXXX at around XXXX PM. On XX/XX/XXXX of XXXX we figured out that it was a scam. I called my bank and had them report it to PNC bank in XXXX Alabama. I was told that they can take up to 90 days to return my money. I called PNC Bank and they would not give me any information. My bank has not been able to get any information from them. As of today XX/XX/XXXX I still do not have any of my money back. About two weeks ago PNC contacted my XXXX XXXX ( XXXX XXXX ) to fil lout a form and asked some questions. But no further information has been received from them.
Company Response:
State: CA
Zip: 92683
Submitted Via: Web
Date Sent: 2022-02-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A