Date Received: 2022-07-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My original account was compromised and to safeguard our funds, we closed and opened a new checking/savings account with PNC Bank . The original acct was checking/savings and they forced upon me a virtual wallet making it virtually impossible to manage my money. I would need two sets of ledgers to balance, when I make deposits and instruct where it should go, it gets deposited to the wrong acct. For example I set up a payroll direct deposit to checking, it ended up in savings. I am constantly having to move things to the correct account to pay bills. They are like sorry, can't go back to just chk/svgs. I would close my account except my mortgage and a personal loan are with them so I feel forced to stay. It is harder to manage things as I get older ( age XXXX ). Also even at the ATM it does not let you select checking or savings, it has you select an account number which who remembers that anyway? Now I have 5 accounts with the same lender, checking, savings, a loan, a mortgage and now a virtual wallet. It is not right to force this upon consumers. I had to transfer my paycheck on XX/XX/XXXX from svgs to chkg and when I went to bill pay the drop down for checking showed a XXXX balance on XX/XX/XXXX.
Company Response:
State: TX
Zip: 78247
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a deposit on XX/XX/2022 in the amount of {$500.00} and I was told after making my deposit that it was being held due to an investigation. I made this deposit to a joint account HIWEVER I was not aware the other person on the account had an issue with PNC bank. I have never received anything in the mail or been contacted by PNC Bank with the results of their investigation. This was a debit to debit transfer from myself to myself so why there is an investigation in the first place makes no sense to me?? This is the only transaction on this account because it was just opened when I made this deposit. Today is XX/XX/2022 and my deposit is still being held. When I call the bank it says your balance does not include deposits waiting to clear in the amount of {$500.00} which is my deposit from XX/XX/XXXX Why is it still being held??????
Company Response:
State: TX
Zip: 799XX
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: On XX/XX/XXXX I submitted a complaint against PNC BANK with regards to a consumer credit transaction for a XXXX XXXX XXXX. PNC BANK responded, " PNC has reviewed your concerns, including the documentation you provided, and is unable to substantiate your assertions. Pursuant to the Retail Installment Sale Contract ( the Note ), signed by you on XX/XX/XXXX, you agreed to finance {$34000.00} for the purchase of the Vehicle at a fixed interest rate of 8.68 %. The Finance Charge ( {$11000.00} ) is the dollar amount the extension of credit will cost you, resulting in a total sales price of {$46000.00}, which includes your {$2000.00} down payment. You agreed to make 84 monthly payments of {$550.00} beginning on XX/XX/XXXX. A copy of the Note is enclosed A copy of the Note is enclosed for your reference. The GAP policy of {$1000.00}, as shown on the Note, was included in the total sales prices of the Vehicle. On page 4 of the Note, in the section titled No Cooling Off Period, it states that state law does not provide for a cooling off or cancellation period for this sale. The section titled Finance Charge and Payments of the Note provides details on how the finance charge is calculated and how late or early payments will be applied. Please refer to page 3 of the Note. The section titled Insurance you must have on the vehicle states you agree to have physical damage insurance covering loss of or damage to the vehicle for the term of this contract. Please refer to page 3 of the Note. '' The Retail Installment Sales Contract you speak of is in fact a Consumer Credit Transaction. The law protects me the Consumer under the Truth in lending Act. You stated that I agreed to finance {$34000.00} for the purchase of the Vehicle at a fixed interest rate of 8.68 %. The Finance Charge ( {$11000.00} ) is the dollar amount the extension of credit will cost you, resulting in a total sales price of {$46000.00}, which includes your {$2000.00} down payment. According to 15 USC 1605, which I have attached here states and I quote, '' the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. You stated that the Finance Charge was ( {$11000.00} ) according to 15 USC 1605 this should be the total cost of this consumer credit transaction to me the consumer. However, you stated the total sales price was {$46000.00} .You also stated that there was a {$2000.00} down payment. According to 15 USC 1605, it states that the finance charge does not include charges of a type payable in a comparable cash transaction. There are 2 violations here of the same law. You stated that, On page 4 of the Note, in the section titled No Cooling Off Period, it states that state law does not provide for a cooling off or cancellation period for this sale. This is another clear violation. According to 15 USC 1635, which is attached, states, in the case of any consumer credit transaction ( including opening or increasing the credit limit for an open end credit plan ) in which a security interest, including any such interest arising by operation of law, is or will be retained or acquired in any property which is used as the principal dwelling of the person to whom credit is extended, the obligor shall have the right to rescind the transaction until midnight of the third business day following the consummation of the transaction or the delivery of the information. It also goes on to say, " The creditor shall clearly and conspicuously disclose, in accordance with regulations of the Bureau, to any obligor in a transaction subject to this section the rights of the obligor under this section. The creditor shall also provide, in accordance with regulations of the Bureau, appropriate forms for the obligor to exercise his right to rescind any transaction subject to this section ''. Instead of receiving this information I was deceived to believe that there was " NO COOLING OFF PERIOD '' as you stated. The law offers the solution, I am only requesting that you uphold the law. XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: SC
Zip: 29045
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: FORMAL COMPLAINT AGAINST PNC BANK, XXXX, XXXX Around XXXX pm on XX/XX/2022, I deposited twenty-three {$100.00} dollar bills into my checking account at the PNC Bank ATM at XXXX XXXX XXXX. I am self-employed and I am frequently paid in cash and make cash deposits regularly at this PNC bank ATM with no problems. But on this date, the ATM machine seriously malfunctioned. It took the twenty-three {$100.00} dollar bills for deposit to my checking account but kicked two of them out. It then started messaging and beeping repeatedly telling me to take my cash, take my cash, but I had already taken the two bills it kicked out. No further bills extracted. The screen then changed and messaged that this transaction can not be processed and returned my card. It gave me no receipt of any kind to show that I had made this deposit. It provided nothing to say this transaction can not be processed except on screen. I had nothing in-hand to show the loss of these funds at this ATM. I immediately went into the bank for help and the teller told me that the {$2100.00} was not credited to my account. I spoke to XXXX XXXX XXXX who told me emphatically that PNC had nothing to do with the ATM machine and there was absolutely nothing she could do and I would have to file a dispute. I requested that she go outside right then and try to get the ATM to refund me this money but she refused to go and told me again that PNC had nothing to do with the ATM machine. The ATM was only accessible by their vendor. This is extraordinary since the PNC logo is prominently displayed on the front of the ATM machine which sits on the front of their bank!! XXXX XXXX told me the dispute would take up to ten days to resolve as it could take ten days for the vendor to come and service the machine. I told her this was totally unacceptable as I needed my money to pay my bills. Neither she nor the bank manager offered to contact the ATM vendor immediately and ask him to come and open the machine. This vendor works for this bank and he should have been summoned immediately. This was not a {$20.00} error. It was {$2100.00}! Needless to say, I was extremely upset. While still at the bank, in their presence, I called my mother who handles my taxes and business matters. She was as incredulous as I was that the bank would take no action to retrieve my funds. She asked if I told them that my auto pay obligations at PNC would all be in arrears with penalties if the deposit was not credited promptly. I assured her that I did and it did not change their response. She said she was going to call another PNC bank in our area to see if this branch was following the proper protocol for this issue. She also relayed that she would immediately write a letter by registered mail to the CEO of PNC Bank, XXXX XXXX XXXX XXXX, at PNC corporate headquarters in XXXX, PA, which she did the next morning. I can supply copy of that letter. In her letter she requested XXXX XXXX to intervene and accelerate the process of getting my money back due to the financial hardship it would cause me. I also called Customer Service at PNC bank and relayed my complaint. Several days later PNC restored the {$2100.00} to my account. At this point, I assumed they had confirmed my deposit which was exactly what I expected. Instead, now they have taken the funds back out and I have had to borrow funds to deposit to keep my auto insurance and other bills from being rejected by auto bill pay. I requested a further investigation of the matter. Late Friday afternoon, XX/XX/2022, XXXX XXXX XXXX, PNC Executive Client Staff, XXXX, called me and said he was going to do a further investigation into the matter and would get back to me. Three days later, on Monday afternoon, XX/XX/2022, he reported back to me that PNC had no evidence of the deposit and PNC was not going to restore the funds. XXXX XXXX would not provide details of what his investigation entailed or what the videos showed or even if he had seen them. It is hard to believe XXXX XXXX had time to do a thorough investigation into this matter over a weekend. My mother called XXXX XXXX at PNC on XX/XX/2022, to see what recourse I might have to get my funds restored. After that phone call yielded no satisfactory answers or results, the next day, XX/XX/2022, she again wrote to XXXX XXXX, the PNC CEO, for help. She enclosed copy of my Financial Power of Attorney authorizing her to speak to PNC on my behalf. To date, we have not heard further from him or his staff. I have many questions that are unanswered in this matter : How long did PNC wait to report this error to their vendor? What did PNC do to protect a customers interest in this matter? Did a bank official accompany the vendor when he opened the ATM to ensure that the vendor was honest? What event triggered the ATM to stop working and messaging an error at that exact time and date that I was standing there? Who watched the video to determine that I was at this ATM at that exact date and time that the error message flashed? Who guarantees these vendors do not make mistakes with a PNC depositors funds? Unfortunately, for the consumer, the ATM vendor and PNC bank hold all the cards and they leave you standing there with absolutely nothing in-hand to show you deposited this money. Why would a bank customer, who has an account at a PNC bank, go to their ATM except to either withdraw or deposit funds? I have provided PNC Bank with every opportunity to correct this issue to no avail. Something needs to be done about it to protect consumers. In the meantime, the fact remains that either PNC bank or their vendor has my {$2100.00} UNLAWFULLY.
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2022-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX XXXX, I received a very harsh demanding letter from the PNC Insurance Department which was dated XXXX. The letter stated there was a lapse in coverage from XXXX to XXXX. I dont agree with you on this matter. My old insurance policy ( XXXX ) was canceled at XXXX PM XXXX XXXX and my new insurance policy ( XXXX ) went into effect XXXX AM XXXX XXXX. If you call, one minute a lapse time to get {$14.00} I can't believe that PNC company is that desperate. Also, on the letter that I received you show a coverage amount of {$35000.00} not sure where that amount comes from. My understanding is that the definition of a day is a period of twenty-four hours as a unit of time.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have XXXX incidents to report : I bank with PNC. I wrote a check to a contractor for some work on my basement on Monday evening of last week for XXXX. At the time I wrote the check, I had approximately XXXX in my bank account. By Tuesday, the money left my account, bringing my account balance down to approximately XXXX. I was able to click on the XXXX line item check and visualize the check I wrote to the contractor for XXXX. One day later, on Wednesday evening, I received an angry call and text from the contractor stating that the money was no longer in his account, and demanding that I pay him in cash. I told him that the money had absolutely left my account, sent him screen shots of my bank account balance ledger and the screenshot of the check I was able to click on, made out to him, that I could see had cleared from my account. Even though we believed we had paid the contractor and it was out of our hands, we went to our bank the next day to try to investigate further. Our branch office at PNC again advised us that they had honored the check, the funds had been withdrawn and they were confident that we had paid the funds via our check. My husband conveyed this information to the contractor who agreed to wait another day for the situation to resolve and the funds to be available in his account. Friday morning we began receiving texts early in the morning from the contractor stating that the money was not in his account, and screen shots of the money being " uncredited '' somehow from his account at XXXX XXXX XXXX. The contractor demanded that we meet him at XXXX am at our bank to resolve the situation of owing him the money. We told him we had jobs, but we would try to get off early and meet him at our bank to show him our account and speak with our banker at our branch office. I called my branch office on my lunch break, explained the situation and requested that they investigate, again, related to the issues. I was told by the branch manager that they really couldn't investigate anything through XXXX XXXX XXXX without the permission of the XXXX XXXX XXXX customer, so there wasn't anything more they could do on their end. I told her fine, that myself, my husband, and the contractor who banks with XXXX XXXX XXXX would all meet at PNC at XXXX. We all met at the PNC XXXX branch at XXXX on Friday the XXXX, and our contractor called someone from XXXX XXXX XXXX XXXX the phone representative stated that the check amount of XXXX had been withdrawn from the contractor 's account due to insufficient funds. The PNC manager from our bank then told the XXXX XXXX XXXX representative that this did not make any sense, that the XXXX was gone from our account, and it had not been returned even on a pending basis, and that there was approximately six times the amount of the check available in the account and there had been this amount available on the night the check was written, and indeed, has been there for many months. The XXXX XXXX XXXX representative said they didn't know about any of that, that the insufficient funds flag had come from PNC, and that PNC was responsible somehow for now processing the money back to our account, but that PNC could file a claim for the missing money if there was an issue, and that was all XXXX XXXX XXXX could offer any of us as a resolution to the missing XXXX. We asked the PNC branch manager to file a claim, and she stated it was too soon to file a claim for the missing money. We told her that the money had been gone from our account for at least four days, and according to the contractor, had been gone from his account as well for about three days, but it was a Friday evening and we were all essentially told to wait the weekend and hope for the best. THe contractor has told us that even though the money is gone from our account, that it " doesn't count '' as paying him, since he doesn't have the money in his account and he is going to sue us unless we pay him soon and that our contract stated that we would pay his legal fees if he has to sue us for the money. Today is Tuesday and there is no pending return of XXXX to my account, the money has now been missing and in " bank limbo '' for over a week. When I emailed my branch manager at PNC about this again today, I was told they believe it is an error on the part of XXXX XXXX XXXX and do not yet have a resolution for me. Both the banks are blaming each other, my contractor is threatening to sue me, and so far no one can explain where the XXXX went or how to get it back to either myself, or the party it was intended to pay. On top of this there is a second incident, I received a past due bill from XXXX for my internet. Normally, I would just assume I forgot to pay, but in light of recent issues, I called XXXX and asked if there was a way they could see if the check for XXXX payment had never arrived, or if it had arrived and there was a problem. Spectrum representative looked and said, no, a check had been received and returned for XXXX payment. At that time there had been approximately XXXX in my account. When I contacted PNC again to tell them about this issue, and its possible relationship to the missing XXXX, I was told Spectrum was wrong, the check was paid out, there was no connection, end of story. Basically, PNC is telling me that I should continue to trust them with my money, despite multiple checks not clearing with plenty of money in my account, and any threats from contractors or interuption to my utility services based on not receiving payment from PNC are not PNCs direct problem. A friend of mine has a long history in the banking world and is a VP at a different mortgage bank. After describing what happened he said he believes it is most likely a clearing house issue with the " sweep '' and gave me the information for this website. Are you able to assist me? I am very worried about the security of my finances!
Company Response:
State: MO
Zip: 63119
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: In XXXX HELOC loan was acquired at National city bank. PNC bank took over National city bank and took over HELOC loan. Loan was paid off in XXXX and was requested to be closed. As the account was closed in XXXX PNC failed to provide a satisfaction letter to XXXX XXXX Wisconsin in the required 30 days. PNC was contacted on XXXX requesting the satisfaction letter be sent out as it was past due. After many phone calls and e mails that show entire details the satisfaction letter was reordered on XX/XX/XXXX. PNC is in the process of drafting a letter with a complete review of the failure to complete the task that was required to be completed within 30 days. Was advised today that it will take 30 days to receive the letter.
Company Response:
State: WI
Zip: 53511
Submitted Via: Web
Date Sent: 2022-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-24
Issue: Getting a line of credit
Subissue:
Consumer Complaint: This complaint is in regard to PNC bank in XXXX, NJ XXXX. In XXXX of XXXX, I applied for a loan in the amount of {$3200.00} for a hearing aid XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I spoke to XXXX in person at her desk and told her my XXXX score is about XXXX. She told me that it should not be an issue.She submitted my application online in the bank and it was instantly denied. XXXX told me that she thinks it should be appealed since she feels I should have been approved. She said she will call me on Friday of that week after she spoke to the bank manager. She never did call me ( I found out she called in sick on Friday ). I called XXXX the following week, I believe it was on a Tuesday. She told me that the bank manager would NOT appeal the denied application. I feel that XXXX lied to me and I also feel I am being discriminated against XXXX XXXX XXXX and feel the bank should have legal action taken against them. I am also a XXXX patient. XXXX XXXX XXXX XXXX XXXX XXXXXXXX. I can not accept the fact that I was discriminated against, and they should not be allowed to get away with this. I received a form in the mail a few weeks later from PNC that only has my name and loan number on it. No boxes were checked off. On the top of the form it is titled Loan Expectations and Documentation ( LEAD ) Cover sheet : Personal Unsecured Installment Loan. It does not give me any instructions to do anything and it makes no sense to me.
Company Response:
State: NJ
Zip: 08003
Submitted Via: Web
Date Sent: 2022-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-24
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Back in XXXX I filed a dispute with all three credit bureaus and the company BBVA ( formerly known as Compass Bank ) about an error listed on my credit report. I was notified of this error when purchasing a new vehicle for my daughter at the end of XXXX from the dealership. I was notified that they were reporting a repossession and my account was over 120 days late which was not the case. The account XXXX at the dealership even stated that it was recently updated this year and asked if we still had the vehicle in question. I told them we had the title and letter showing the XXXX was released and the vehicle has been paid off. When calling into XXXX today to dispute this again, due to a alert on my credit monitoring service, I have yet to receive any information from the past dispute. When I asked about it, she ( XXXX XXXX XXXX stated that it has been updated and a dispute has been filed on it, I asked what was the resolution of the dispute and why haven't I been notified of this, her response was it has been updated and goodbye, they hung up on me. I called back and was placed on a lengthy hold which I thought was unusual so I waited and got disconnected again. I did not call back due to being highly upset over this matter and wanting it resolved so I am filing this complaint and hope it gets resolved ....
Company Response:
State: OK
Zip: 74820
Submitted Via: Web
Date Sent: 2022-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-23
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/XXXX, I tried to use my debit card, was declined. PNC closed my checking account without notice. Was given no explanation ( I understand now they don't have to ) I've called, chatted and visited two branches and constantly was told, rather rudely, that they can terminate any time without reason I have banked with them for decades, always maintained a substantial balance, never bounced a check, used my debit card almost daily. I also have about ten accounts linked that uses auto pay to debit my account. Most importantly, I get direct deposit every month, that I pay bills and live off of. I was told the direct deposit would be returned to sender. Sender was not able to stop the direct deposit, as there was not enough time and I was told it could take up to XXXX months to reissue. I can not pay important bills, etc.. Also, as I only had XXXX business day to try to rearrange my whole financial life, redirecting debits to another account, XXXX debits posted for XXXX and XXXX dollars ( and some change ) I was charged {$36.00} service fee each. I don't know how many other things will post. I've been working feverishly to try to update different accounts, etc. My direct deposit I was told will be sent back to sender, at which point they wll have to reissue. It could take up to two months.
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2022-07-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A