Date Received: 2022-09-26
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XXXX an unauthorized charge for {$120.00} was placed on my account. I had already reported the card compromised after a {$1.00} charge had appeared days before. I awaited the replacement card and then closed the account. After this, I received a notice about this other charge. Both the charges cam from XXXX XXXX, where I have never visited. They were from an XXXX station. I remember receiving a charge more than a year before for {$150.00} from the same location, which was disputed as fraud. There are no email addresses by which I can get a documented response from this bank. I had originally open the account as BBVA Bank, and was told it was bought by PNC. I am getting no confirmation that I reported the fraud, nor that I closed the account. They refuse to send me a credit notice for any of this.
Company Response:
State: TX
Zip: 751XX
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XXXX, 2022, an unauthorized transaction was credited to my debit card for {$40.00}. I reached out to the financial institution via phone call to dispute the transaction on XXXX XXXX, 2022, as well, and I was informed that an investigation would be started. I received a letter from the financial institution dated for XXXX XXXX, 2022, stating that the transaction dispute has been resolved and no error occurred, and that the transaction is valid. As stated before, I did not authorize this transaction and pursuant to 15 USC 1693g ( b ) - the Burden of proof is upon the financial institution to show that the electronic fund transfer was authorized by me the consumer. The following financial institution has failed to provide me with any proof that the said transaction ( s ) was in-fact authorized by me pursuant to the key elements under 15 USC 1693g ( a ). As law states, pursuant to 15 USC 1693g ( e ) - Except as provided in this section, a consumer incurs no liability from an unauthorized electronic fund transfer. I did not authorize this transaction, and this financial institution has not provided any investigation proof that I did in-fact authorize this transaction. My funds ( {$40.00} ) shall be returned to me immediately.
Company Response:
State: OH
Zip: 44122
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-26
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I've opened 3 disputes with my bank PCN, one of them was approved without any issues ( case XXXX XXXX ) but the other 2 claims XXXX and XXXX were denied without any reason. All 3 transactions are from the same merchant and same issue. The seller never sent the items. I sent to the bank all the requested information, sales receipt, my signature.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2022-09-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: A scammer advertised transferrable concert tickets via XXXX using a XXXX account. I authorized payment for the tickets on XX/XX/XXXX. After not receiving the ticket transfer and not being able to contact the scammer I realized it was fraudulent, I reached out to PNC Bank on XX/XX/XXXX to ask for recourse and provided the scammer 's XXXX. The bank 's response was that nothing could be done. I would like this investigated and an attempt to recoup the funds of {$110.00} from the fraudulent XXXX account. The name on the XXXX is XXXX XXXX and the XXXX # is XXXX
Company Response:
State: PA
Zip: 160XX
Submitted Via: Web
Date Sent: 2022-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I havent been able to use my card because it just keeps declining. The person has been using my card for months, I think. All I see are random charges from XXXX. Again I havent been able to use it because its all gone
Company Response:
State: OH
Zip: 44313
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2022, I purchased a wig from XXXX XXXX for {$1400.00} using my PNC debit card ( cash ). I realized the wig was of very low quality and returned the wig to XXXX XXXX on XX/XX/2022. The owner refused to provide me with a refund. I left the wig with the owner and told her I would submit a dispute with PNC bank. I submit several requests to PNC and they have refused to credit my cash back to me stating the 90 time period has expired. I've spoken to several PNC reps and was never informed of a 90 day timeframe. As a matter of fact the last dispute form I received was mailed to me in XXXX and I faxed and emailed it back to PNC. I've been told several times by the many reps I spoke with that it would be taken care of. As of today, there has been no resolution.
Company Response:
State: DC
Zip: 20018
Submitted Via: Web
Date Sent: 2022-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-23
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: This is also connected to my complaint with XXXX XXXX # XXXX, XXXX has been totally cooperative! PNC Bank is the problem! PNC Bank is very aware that there is an internal problem with receiving transfers. PNC is doing this to hundreds of customers and accessing late fees and daily fees. I filed a complaint with the XXXX XXXX XXXX and one of their executives responded to my complaint. She wanted a detail of all payments to PNC Bank and now the want the RPPS Sheets stating how they sent the money. Either someone internally is stealing monies, or the bank as a whole is because I have been with XXXX since XXXX of XXXX and there were no issues until XXXX, XXXX. They have assessed a {$40.00} fee for XXXX payment when it has been sent to them and soon, they will be assessing another fee for XX/XX/XXXX. I really need this to be investigated immediately. There are hundreds of customer going through this and someone needs to step in immediately.
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Compass Bank Viloated my rights by sharing information with out my consent And Per FCRA and GRamma Leach Bliley act The Gramm-Leach-Bliley Act requires you to develop privacy practice and policies and detail how you collect, sell, share and reuse consumer information. Also, consumers must be giving the option to decide which information, if any, a company is permitted to disclose or retain for future use. Pursuant to Fair Credit Act section 15 U.S.C 1681 ( a ) ( XXXX ) Infringed Upon a Consumers right to Privacy section 611. Procedure in case of Disputed accuracy [ 15 U.S.C. 1681 ] Section 5, 15 U.S.C 1681b-Permissible Purposes of Consumer reports. There was no order of a court having jurisdiction to issue such an order, or a subpoena issued in connection with the proceedings before a Federal Grand Jury or a subpoena issued in accordance with section 5318 of title 31 or section 3486 of title 18. In accordance with the written instructions of the consumer to whom it relates.
Company Response:
State: GA
Zip: 30052
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-22
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: I never even knew I had an account with PNC Bank but they have been charging me $ XXXX without ever notifying me of their policy and their account minimum requirements. I never received any formal letter from them or communication. They stole money from me by charging these bogus fees even though they claim my account was under " Dormant '' status.
Company Response:
State: NY
Zip: 11235
Submitted Via: Web
Date Sent: 2022-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On or about XX/XX/XXXX I was double charged by XXXX XXXX XXXX. Assured by the desk clerk that there was no confirmation number for the first transaction I added a night and performed a second transaction. On the following day I called the bank because both charges appeared they immediately credited me for the 1st transaction {$250.00}. Later that week they tool the money back. I filed a dispute on XX/XX/XXXX. They credited my account for the amount in dispute XX/XX/XXXX and then took it back a 3rd time on XX/XX/XXXX overdrafting the account!
Company Response:
State: MI
Zip: 48221
Submitted Via: Web
Date Sent: 2022-09-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A