Date Received: 2023-01-31
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2022 I had a check from my PNC Bank Checking Account made out to the XXXX Department of Revenue for {$7500.00} stolen from the blue mailbox outside the post office. They changed the " Pay to the order of '' line to XXXX XXXX and deposited fraudulently. They withdrew {$7500.00} from my checking account and when I found out I immediately filed a fraud claim with PNC Bank. PNC bank received my notarized fraud claim on XX/XX/2022. I have now waited well over XXXX days and haven't heard anything from them. I have called them multiple times to find out the status and they have no updates and keep giving me the run around. I have also tried calling XXXX XXXX XXXX, the bank of first deposit and they can't even look up my case with the Case Number given to me by the Police Detective who is investigating and has a XXXX XXXX XXXX case number. The Detective said that it was an open and shut case and they have already identified the individual who did it and arrested them. I am going to testify against them. I need to get my {$7500.00} back but PNC Bank and XXXX XXXX XXXX have been completely unresponsive and unhelpful. I honestly feel that they are trying to steal my money and hoping I will just go away. I hope you prosecute them so they change this fraudulent behavior. Thank you, XXXX
Company Response:
State: PA
Zip: 19460
Submitted Via: Web
Date Sent: 2023-01-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-31
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: PNCBANK charged me a fee of XXXX on XX/XX/XXXX but I have a monthly average of XXXX so i should not have pnc removing money out of my bank account PNCBANK charged me an international fee on XX/XX/XXXX of XXXX and did not refund me fee even after I got a refund for the purchase. The purchase was in made in USD with the seller. PNCBANK customer service did not waive any of the fees and denied me access to my bank account, I was logged off. PNCBANK and employees are liars and thieves trying to impose financial terrorism on the populous
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2023-01-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-31
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: After I pointed out mistakes made by the bank to a customer service person they decided to deny me access to my online banking account. " Access is denied on this server ''.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2023-01-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-31
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My debit card was compromised and I was advised by bank that the card would be deactivated. I explained The only access I have to my checking account is through a debit card as I am in Louisiana and there are no PNC Branches in the state. On XX/XX/23 I paid {$25.00} to have the card expedited which would fast track delivery in 3 days. Ive made numerous calls to Pnc been given the runaround regarding when the card would be sent. I was told that the card was already in route on multiple occasions and the card still has not arrived. I dont have access to my money and need food, gas and to pay bills. The bank is either unable or unwilling to assist and I seek your help. I have a solution and I need the bank to assist in contacting a branch in Florida, and having the branch print a card and then overnight it to me. XXXX willing to pay the fee for the overnight delivery. Please help because XXXX Pnc is doing to me is absolutely abusive.
Company Response:
State: LA
Zip: 70802
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-30
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Since XX/XX/23 I made a wire transfer for XXXX dollars since XX/XX/23 my funds got rejected by the bank where i did the transfer which was a international wire transfer so why PNC never gave the funds back if the bank never got the funds in the first place which i know for a fact the wire is returned to the client if funds get rejected and at least notify the client when the rejection was stated on XXXX XXXX and with reason its been over XXXX weeks never received the XXXX dollars back and just to add never been notified about this rejection and of top of that they are wasting time and resources for this XXXX dollar wire
Company Response:
State: MO
Zip: 63125
Submitted Via: Web
Date Sent: 2023-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I am having difficulty receiving my year end statement, and PNC has refused to provide me online access to my mortgage account or financial information. I received an email from USPS Informed Delivery that it was to have been delivered last Friday, XX/XX/2023, but it hasn't arrived. I have reported it as missing to USPS as well.
Company Response:
State: DC
Zip: 20020
Submitted Via: Web
Date Sent: 2023-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-30
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Hello, good day. I want to open a complaint with PNC Bank. Im originally from XXXX and I had a XXXX Dollar account with XXXX XXXX. This account was opened through the XXXX XXXX branch, but the account itself was in the USA. In XXXX I got an email from XXXX informing that my US Dollar account would be migrated to PNC Bank. I was living in XXXX at that time and was asked to validate my personal information via online or through their app, but since I was living in XXXX, I couldnt access the app or the online bank, because it was required an American phone number to be able to proceed access their platforms. Since then, I have been trying to reach out to PNC Bank to sort this out and be able to access my bank account. I contacted my account manager several times and I gave him all the required information ( official ID documents, phone number, etc. ). But still, I was not able to access my bank account. I am now living in the XXXX, in XXXX XXXX XXXX, UT I moved to XXXX this month ( XX/XX/XXXX ) and reached out to my account manager once again, so I could finally get access to my bank account. Last week ( XX/XX/XXXX ) I was contacted by my account manager and explained that I am now living in the XXXX and my plan was to close my bank account with PNC and transfer my money to my current XXXX XXXX account with XXXX XXXX XXXX. He asked me to send him an email to request the information I need to be able to access my PNC bank account, which I did on XX/XX/XXXX. Since I was not receiving any support/update from my account manager, I decided to contact the Bank Retail Support from PNC and XXXX, XX/XX/XXXX, I got a phone call from them. They informed me that they were not able to validate my personal information and I was told that I must go to a PNC branch to be able to resolve my situation. As Ive mentioned, I live in XXXX XXXX XXXX, UT and there is no PNC branch in the state of Utah. The nearest branch is in XXXX, Colorado, XXXX miles distance from where I live.
Company Response:
State: UT
Zip: 84123
Submitted Via: Web
Date Sent: 2023-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-30
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Never applied for XXXX XXXX $ credit card in XXXX to XXXX. Someone else did this using my information.
Company Response:
State: TX
Zip: 77705
Submitted Via: Web
Date Sent: 2023-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Received a threatening text
Company Response:
State: PA
Zip: 16509
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Between XX/XX/XXXX and XX/XX/XXXX, XX/XX/XXXX, I was the victim of bank fraud. Individual ( s ), of an unknown name, obtained my debit card information ( including card number, expiration date, and CVV number ) and made a host of unauthorized, fraudulent transactions that were charged to my checking account in the approximate amount of {$1000.00}. I was alerted to the fraud on XX/XX/XXXX through my financial institution 's electronic fraud notification system. My financial institution is PNC Bank ( " PNC '' ). After becoming aware of the fraud, on XX/XX/XXXX, I contacted PNC and spoke with a fraud representative to dispute the charges and inform PNC that such charges were unauthorized. The date and amount of each posted disputed charge is listed below. XX/XX/XXXX : {$51.00} XX/XX/XXXX : {$21.00} XX/XX/XXXX : {$17.00} XX/XX/XXXX : {$220.00} XX/XX/XXXX : {$170.00} XX/XX/XXXX : {$210.00} XX/XX/XXXX : {$230.00} The obviousness of the fraud was so blatant as some of the above charges were made with vendors I have never purchased from, in rapid succession, out-of-state in areas where I have never been physically present, in areas where I have never used my debit card, and were done at the same time as other authentic charges in a completely different state over 1,000 miles apart. Worse yet, many of the charge were for firearm ammunition, and I DO NOT OWN A GUN. PNC issued me a provisional credit for the amounts identified above while the bank " investigated '' the veracity of the charges. On or around XX/XX/XXXX, PNC informed me, via letter, that it had concluded its " investigation '' into the matter and amazingly deemed the unauthorized charges " to be valid. '' Shortly thereafter, I contacted PNC, again, to dispute the charge and to escalate the matter further. I informed PNC of the obviousness of the fraud to which PNC had no response. PNC was unable to explain how I was physically present in 2 different states, at the same time, nearly 1,000 miles apart. During this conversation, I also demanded copies of the documentation PNC relied upon in its investigation to reach its determination. PNC informed me that I had a " right '' to request this information. However, PNC did not honor this request despite my " right '' to such information. PNC informed me during my call that it would " reevaluate '' its prior decision, and I should expect to receive a written response within 10 business days. On or around XX/XX/XXXX, PNC sent correspondence to me wherein the bank stated, again, that it determined the unauthorized charges to be valid and would not be refunding the fraudulently spent money. PNC 's conduct has been egregious. Not only was the fraud obvious and the amounts should unquestionably be refunded, as required under federal law, but PNC 's bad faith has extended to not honoring depositor requests to obtain information that PNC relied upon during its " investigation, '' which PNC has stated that its depositors have a " right '' to. Based on PNC 's conduct, a conclusion can be drawn that PNC has no intention of refunding the fraudulent transactions, despite the obviousness of the fraud, and is hoping because of the relatively low dollar amount involved that the victim, me, will simply " go away. '' PNC 's conduct not only violates its statutory obligation to refund, in full, the fraudulently spent money from my bank account but also violates a host of other state and federal law, including but not limited to unfair and deceptive trade practices. It is may request for the CFPB to initiate an investigation into PNC 's conduct and practices regarding this matter for compliance with federal law.
Company Response:
State: VA
Zip: 222XX
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A