Date Received: 2019-03-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ref : Hard Ship Letter : NACA : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX FL, XXXX Loan # XXXX Date : XX/XX/XXXX I received a mortgage modification with the help of NACA after several failed attempts working with the Servicer, Ocwen Loan Servicing having suffered several hardships. However, it seems that Ocwen Loan Servicing and the XXXX and the now current Servicer, are attempting to make the nullify the modification after two years. In XX/XX/XXXX, I learned that Ocwen Loan Servicing and XXXX XXXX XXXX was co-servicing my mortgage ; Also I was adviced by XXXX XXXX XXXX to send my mortgage payments to XXXX XXXX XXXX. I did not receive any letter from Ocwen Loan Servicing confirming that XXXX was the new servicer so I contacted NACA who confirm that XXXX XXXX was the new servicer. I started sending my mortgage payment from the months of XX/XX/XXXX onward to XXXX XXXX XXXX but the company sent back ALL the mortgage payments back to me, stating that Ocwen reported the XX/XX/XXXX payment was not received. I reported both to to XXXX XXXX that Ocwen Loan Servicing reporting of the XX/XX/XXXX payment is is incorrect, because I have proof of the hand-delivery receipt of the payment and also date the money order was cashed. I sent both Ocwen Loan servicing and the XXXX XXXX proof that the XX/XX/XXXX payment was received, and information that the money order was cashed. Even with all the evidence that I presented to Servicing companies, the mortgage payments were still being rejected. Now Ocwen Loan Servicing has filed a foreclosure notice to take my house away. I am seeking assistance from the department of Consumer Financial Service to rectify their error and allow me to resume making the mortgage payment. I am worried that the Servicing companies have device a plan to take away my home and make me XXXX. Please help me I made several personal attempts to work with the both Servicers Ocwen Loan Servicing and XXXX XXXX to remedy the error in recording and reporting the mortgage payments without any success. I am now working with NACA in an attempt to save my home. Thanks for helping me save my home and keep a roof over my family head, one of the basic need that all of us have. Sincerely XXXX XXXX XXXX EmailL : XXXX XXXX
Company Response:
State: FL
Zip: 33409
Submitted Via: Web
Date Sent: 2019-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: In XX/XX/XXXX I purchased a 2nd mortgage on a property. At that time I obtained a mortgage payoff statement on the 1st mortgage from OCWEN, who services the 1st mortgage. The report shows {$340000.00} due as of XX/XX/XXXX. We also have a payoff statement on the 1st mortgage from XX/XX/XXXX which shows {$350000.00} due. I then spent tens of thousands of dollars foreclosing on our defaulted 2nd mortgage, paying OCWEN the monthly payment on the 1st mortgage, taking possession of the house, and listing the house for sale. Now the house is in escrow and OCWEN is quoting {$590000.00} for the payoff. I called XXXX XXXX in OCWEN 's escalation 's department on XX/XX/XXXX and she would not provide any explanation for the discrepancy. She suggested I submit the deed showing I own the house so I can get authorized on the account, which I did. It is now over a month later and OCWEN has not provided any explanation for the discrepancy or authorization to me. I have called XXXX back a few times and have also called XXXX XXXX, in OCWEN 's office of the Consumer Ombudsman and they never return calls. OCWEN is causing me to lose thousands of dollars by holding up this escrow and they are not honoring their previous payoff quotes while we are trying to pay off their loan.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-13
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I am writing based on the lack of important disclosure in the modification process of my mortgage. I took over this property from my exwife to whom the property was awarded to through a divorce. My exwife did not remove my name from the home in a timely manner as stated by the courts Instead she abandoned the property and I had to take over the home effective XX/XX/XXXX per a court order. Prior to doing so I connected with Ocwen and was advised I can assume the loan .I was told the get a quit claim deed executed and registered with the county to remove my exwife from the deed and give up her rights on the mortgage. .After doing so and had the deed changed to my name I was advised I can not assume the loan until a year after the mortgage went current. I sent all the documents and got a letter in XXXX advising me of a modification approval. All the letter stated was the new payment, escrow, principle and interest and that I needed to make 3 months of payment after which the modification will be permanently modified. I was encouraged to set up auto to avoid any missed payment opportunity especially since we need 12 months of on time payment to assume the mortgage. With that being said, I accepted the modification and started making payments in XXXX. I got a call in XXXX from my relationship manager at Ocwen XXXX XXXX asking if I had gotten the document I replied no. My relationship manager XXXX XXXX XXXX sent an email version of the modification. I acknowledge receipt of the letter and discontinued the call. Later I begun reading the documents and saw that there was a balloon payment asking me to pay of XXXX. Upon seeing this I wanted to speak with Ocwen before singing because the initial modification mentioned nothing about the balloon payment and when I spoke with my relationship manger he didn't say there was such a stipulation. I couldn't have signed because I would be committing myself to pay that money at that time. I was unable to speak with someone so I sent an email after which someone called and then my relationship manager called the next day and explained why the balloon payment. I advised him ill sign and look to refinance prior to the balloon payment. By this date it was passed mid XXXX and my exwife had not signed the document yet. In the quest to meet the deadline I said I will have her sign and either fax or email the document. He said no, it has to be mailed. I now know it wouldn't have gotten there in time I was advised no worries just get it back to us asap. At this moment all the payments have been made as agreed, the mortgage was current and reporting current on my credit bureau and we confirmed after 12 months of positive and onetime payments I can assume the loan. Only to got a letter on Saturday XX/XX/XXXX advising me of foreclosure actions and that my mortgage is 6 months behind along with an increased payment. I did all Ocwen asked and yet my account is extremely past due and the risk f foreclosure action., I am a XXXX war veteran who has worked very hard to get here and is at the risk of loosing my home now increases my anxiety level. I was never told about the balloon payment even when XXXX XXXX XXXX called on mid XXXX and knew there was a balloon he failed to disclose that information to me. If he had told me that we would have had the conversation that I waited almost 2 weeks after he called to have. Ocwen changed the terms of my loan drastically and also ignored my plea for a no reduced payment, I was misled about the assumption and again blatantly withheld primitive information from me which was pivotal to making an important decision. A mortgage is a big investment and ought not to be take lightly. I have already spoken to XXXX XXXX XXXX and advised him that all I want is my mortgage back on track and my credit report updated. This could affect my clearance for my job. My mortgage was only 3 payments when I did the modification it's now 6 months past due. I paid Ocwen from XXXX until now as they asked. This has really broken my trust for Ocwen, it is unethical, unscrupulous and un American to treat anyone like this much more a XXXX XXXX veteran. Ocwen advised me on XX/XX/XXXX that I can reinstate the mortgage by making all the past due payments. I don't have that money to pay including all these factors : the payment has now increased form XXXX to over XXXX per month, the account is not just 3 months but over 6 months past due. This process has resulted in more adverse action that what it was before. I am helpless and is being manipulated by an big organization. I truly need my account updated, so I can assume the loan within a year as stipulated. All my payments were made on time, and my account was on its way to 12 months on time payments. Bringing back my loan to XXXX within out contacting me is bring my loan back to XXXX and no one even tried contacting me speaks of Ocwen 's continued unethical practices. I felt like it's a scam to steal and or foreclose on my property .This is absolutely a scam and can not be legal to make such a change and don't disclose the information and change with the borrower. I need some assistance resolving this issue, hold Ocwen accountable for unethical practices.
Company Response:
State: DE
Zip: 19701
Submitted Via: Web
Date Sent: 2019-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: OCWEN company has big problems communicating instructions within the different areas of the company, because of that they are causing lot of damage to people like us, the right hand doesnt know what the left hand is doing. During the past few years we had experience over and over the same problem, problem that is no near to finish specially now that Ocwen stop receiving our payment XX/XX/XXXX. LAST EVENT : we have several similar issues from years back that we can easily provide as evidence if requested by CFPB but for now, lets just talk about this problem we have this days. In XX/XX/XXXX we visited OCWEN HQ in XXXX XXXX XXXX regarding trying to keep our payment around {$850.00} per month. In XX/XX/XXXX with a letter from Ocwen on hand, an escrow analysis and the help of XXXX XXXX XXXX ( covering his name for security ). After looking into the last escrow analysis and related documents, we agreed to pay {$2100.00} to the escrow account to keep our monthly payment around {$850.00}. We gave OCWEN that day a check number XXXX for {$2500.00} with specific instructions please perform a new escrow account analysis once the {$2500.00} are deposited on my escrow account. What happen was, they never enter that money into the escrow account. We recently learned, they didnt put that money to the escrow account -money was floating/suspense- and because of that, the account became delinquent since that time. No escrow account was ever conducted. A second terrible mistake was done the same month and year : After discussing with XXXX our situation and insurance possibilities, we decided to change our home-owner insurance from XXXX to XXXX XXXX, we authorized Ocwen to pay the XXXX XXXX insurance for around {$1600.00}, it was paid the XX/XX/XXXX but Ocwen. Even when they knew about it, went on and paid the old insurance company -Universal- {$1600.00} on XX/XX/XXXX ; this terrible mistake increased even worse the difference. We were told in several occasion during XXXX dont worry about it because we can see the {$2500.00} and the escalation department will properly enter that amount where is supposed to be ; because of that and because this is not the first time this happen, we kept sending our monthly payments on time. Was sometimes in XXXX that we realized the problem with those two payments. At that point we started to doubt if the {$2500.00} may has entered or not into the XXXX account. In XX/XX/XXXX we met XXXX XXXX XXXX ( covering her name for privacy ) that looked deep into the account and told us that ; she saw the {$2500.00} and told us once again, looks like is nothing to worry about it. She even help us with the return of the {$1600.00} from XXXX and told us we will receive a check for {$520.00}. Now we are in a big problem, they returned the last payment from XXXX and we were told that we need to reinstall our account. We are very much afraid because this is the same modus operandi used by XXXX XXXX years back, we are afraid they will try to foreclose on us and damage our credit history. Ocwen is a company that definitely doesnt care for their customers, again, one department doesnt know what the other is doing. Please help us and make this company pay for their constantly miss leading and bad intentions. I dont know how a company like this can get a license to function.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 349XX
Submitted Via: Web
Date Sent: 2019-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-12
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Ocwen loan servicing has played games with the short sale process, they keep requesting the same documents over and over again. I get them on the phone they verify the documents and then I call back and they state they do not have the documents. They approved the short sale previously, then they put the homeowner in a modification review process and they had to finish that review before they would re review for short sale. This is an endless process with them and based on all conversations it appears to be intentional delay of process.
Company Response:
State: AZ
Zip: 85710
Submitted Via: Web
Date Sent: 2019-03-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: MY STORY IS LONG STILL HAVING PROBLEM WITH OCWEN FROEM WHEN I REFINANCED IT BACK THREE YEARS BACK. I ' TRIED TO RESOLVED SOME PROBLEM WHERE THEY ADDED MONEY TOW IT. ALSO I DESCOVERYED THEY ADDED TO THE BACK OF MY LOAND. ALOS they ADDED T MY PAYMENT A EXTRA XXXX AND SOME DOLLARS I PAID THAT AND THEY STILL HAVE THAT ADDED TO IT. please HELP, E WITH THIS. I HAVE HAD PROBLEMS EVERY SINCE I HAVE HAD THIS LOAN. please HELP ME SUE THEM IN SOME FORM. at MY AGE I DO NOT NEED THESE PROBLEM. I've GONE TRROUGH FORECLOSER. please IF THEY CAN GETSOMETHING I HAVE ALL PAPER S SHOULDING HOW THEY HACE TREATED ME. THANKS ANY HELP WILL DO '
Company Response:
State: MS
Zip: 38654
Submitted Via: Web
Date Sent: 2019-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-10
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Our mortgage ( P & I, not including escrow ) is about {$6500.00} due to an initial bad mortgage in XXXX. We have tried to refinance it since then, but because of the drop in property value, the LTV ratio was not in a favorable range for refinancing and we have been rejected on multiple times. We submitted multiple applications for any form of assistance to our loan servicer ( OCWEN ), but we were rejected by the loan servicer every time stating that we were not eligible due to the investor guidelines. On three occasions we asked for information about who owns our loan and what are their guidelines, and every time they responded by providing a different entity 's name. In XX/XX/XXXX, according to publicly available land records we discovered that our loan was transferred in XXXX of XXXX, without any notification to us. After requesting for clarification, OCWEN responded by apologizing for their errors, and provided the correct investors name. Subsequently we requested for mortgage assistance and were told we won't qualify until we are at least late for one payment. We postponed making a payment in XXXX and our application was accepted. We provided all the necessary documentation and eventually received an offer for a three months trial period of {$5800.00} per month without any explanation regarding how the payment amount was selected and what it covered. We also were reminded that if we don't accept and sign their offer, we would lose our house. They assured us that we shouldn't be concerned about the trial payment because everything is subject to negotiation after the three months trial is successfully completed. Because we didn't want to be late on our payment, we made the first trial payment without signing any agreement and requested for an explanation of payment modification calculation in writing. According to the worksheet they provided, the majority of their calculations is based on incorrect assumptions resulting in a loan offer that is unfair and unaffordable. According to their worksheet, our income was inflated by {$7200.00} a year, and all other indicators such as income-debt ratio, total debt, ratio of mortgage to total gross income, etc were incorrect. When we challenged it, we were told that we had to submit our request in writing. After we submitted a request in XX/XX/XXXX, we received a response in XX/XX/XXXX, that they can not change the modification since we had already made a payment. According to their letter, for them to review our request ( their mistake ) we have to submit in writing declining the proposed modification, and resubmit a new application, however, there are no guarantees that they would entertain our new application. My wife and I are both government employees and our income is straight forward and publicly available. However, Ocwen insisted that they are correct in their assessment and our income is more than what we claim it to be. Ironically, we received a notice from our credit reporting agency last week, that OCWEN ( Maybe in retaliation ) has reported that we are late 90 days on our loan, which dropped our credit score by more than 200 points. We were not aware that while we make the trial payment, we are considered as being delinquent on our original payment. Furthermore, we were specifically advised that we should not pay our property tax or home insurance since the trial payment is collecting for an escrow account. On XX/XX/XXXX we were notified by our insurance company that they are going to cancel our home insurance and Ocwen has refused to pay. We were also notified by the County that our taxes are not paid as was due by the end of XX/XX/XXXX and we were assessed a penalty. It seems the focus of OCWEN is not on helping their customers but showing the regulators how many applications, they have processed. It is always challenging just to reach out to them and when we do, often they either provide you with an incorrect answer ( seems deliberate ), or delay answering by asking to submit our concerns in writing. Based on a simple web search, it is evident that their track records are not favorable toward their customers. Thanks for your consideration of this complaint.
Company Response:
State: MD
Zip: 211XX
Submitted Via: Web
Date Sent: 2019-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XX/XX/2016 the property at XXXX XXXX XXXX was forclosed on by ocwen and auctioned off, ocwen bought it back from themselves at the auction for the total amount owed, I have the lawyers papers from the auction. It's only wrong on XXXX and they or ocwen will not fix it. It's hurting my score an ability to buy. Thank you
Company Response:
State: MD
Zip: 21040
Submitted Via: Web
Date Sent: 2019-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: THIS IS MY SECOND COMPLAINT FILED AGAINST OCWEN LOAN FINANCING. THE FIRST COMPLAINT WAS FILED XX/XX/2015. THE COMPLAINT NUMBER WAS XXXX. FOUR YEARS LATER, THERE ARE STILL MANY UNRESOLVED ISSUES. OUR LOAN WAS TRANSFERRED FROM XXXX XXXX TO OCWEN LOAN SERVICING. WE STARTED GETTING DOCUMENTATION IN TWO DIFFERENT NAMES. WE WERE ONLY AWARE OF ONE LOAN. HALF THE DOCUMENTATION SENT IN THE ANSWER TO THE ORIGINAL CFPB COMPLAINT WAS STILL UNDER TWO DIFFERENT NAMES. THIS WAS EVEN FOUR YEARS AFTER OUR PAYMENTS WENT MISSING. THIS APPEARS TO STILL BE AN ISSUE. OUR PAYMENTS WERE NOT BEING PROCESSED. WE WERE BEING SUED FOR A DEFAULT, ON TWO DIFFERENT LOANS, ON THE SAME PROPERTY, AT THE SAME TIME, BY THE SAME MORTGAGE COMPANY. A FORECLOSURE WAS STARTED. OCWEN SAID TWO OPEN LOANS SHOWED UP UNDER MY SOCIAL SECURITY NUMBER. AFTER OUR COMPLAINT TO CFPB, OCWEN SAID, ONCE WE MADE THEM AWARE OF THIS ERROR, THAT THERE WAS ONLY ONE LOAN, THE ERROR WAS CORRECTED. OCWEN ASSURED US THE PAYMENTS WERE PROPERLY APPLIED BUT THIS WAS FOUR YEARS AFTER THE ORIGINAL FORECLOSURE. SINCE THAT TIME, FIVE DIFFERENT FORECLOSURE ACTIONS HAVE BEEN FILED AND EITHER DISMISSED OR THE SALE AUTHORIZATION DENIED. OCWEN KEPT FILING FORECLOSURE LAWSUITS WITH NO RESOLUTION TO THE ORIGINAL MATTER. THESE FORECLOSURE LAWSUITS HAD TO BE DEFENDED. OVER {$12000.00} IN FORECLOSURE FEES AND COSTS HAVE BEEN ADDED TO THE AMOUNT TO CURE THE MORTGAGE LOAN. EVEN THOUGH THE MORTGAGE COMPANY ADMITS THEY MADE THE ERROR, THEY REFUSE TO CREDIT OUR LOAN FOR THESE ILLEGAL FORECLOSURE FEES. WE HAVE ALSO INCURRED TENS OF THOUSANDS OF DOLLARS IN ATTORNEY FEES. WE ARE BEING REQUIRED TO PAY ALL THE FEES AND COSTS THAT RESULTED BECAUSE OF OCWENS ADMITTED ERROR. THE PROPERTY IS CURRENTLY, AGAIN, IN FORECLOSURE. WE REQUESTED CURE FIGURE OVER 90 DAYS AGO AND THEY HAVE STILL NOT BEEN PROVIDED TO US. WE WERE SUPPOSED TO GET THESE CURE FIGURES WITHIN 10 DAYS AFTER REQUESTED. THE REQUEST HAS BEEN IGNORED. WE HAVE BEEN TOLD THAT IF WE SENT IN TO OCWEN, ONLY THE AMOUNT WE THINK IS DUE, THE FUNDS WILL BE RETURNED BECAUSE THEY ARE LESS THAN THE TOTAL AMOUNT OCWEN DECLARES IS ACTUALLY DUE. OCWEN IS NOT INTERESTED IN ALLOWING US TO CURE OR PAY OFF THIS LOAN. OCWEN FORCED A FORECLOSURE THROUGH AN ACCOUNTING ERROR. THEY ADDED EXORBITANT FEES TO THE LOAN BALANCE AND WILL TAKE THE HOME THROUGH FORECLOSURE IF WE CANT PAY THESE FEES. THAT IS NOT JUST COMPENSATION FOR OCWEN ; THAT IS OCWEN TAKING OUR HOME ILLEGALLY. WE SHOULD NOT HAVE TO PAY LEGAL AND FORECLOSURE FEES FORCED ON US BY A MISTAKE CAUSED BY OCWENS OWN ADMITTED ACCOUNTING NEGLIGENCE.
Company Response:
State: CO
Zip: 80207
Submitted Via: Web
Date Sent: 2019-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-08
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I sent 2 payments to Ocwen Loan Servicing, LLC, back in XXXX of XXXX, only to have them returned. Each time Ocwen takes longer and longer to return these payments making the interest and penalties to compound faster than usual, thus making it More difficult to catch up on the loan. I sent a complaint to CFPB. They contacted Ocwen, with my complaint. It seems Ocwen has a reputation of doing this very thing to many other people in the past. I believe what Ocwen is doing is Illegal. The United States Government also agrees. Ocwen sent me a letter saying they would accept {$2300.00}. I sent them {$2300.00} 0n XX/XX/XXXX. They sent it back today, XX/XX/XXXX. I do not know what to do? I am getting further behind on this loan. I do not know WHY Ocwen will not accept my 2 payment check. XXXX XXXX XXXX
Company Response:
State: NM
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A