OCWEN FINANCIAL CORPORATION


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"Products" offered by OCWEN FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Government benefit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Private student loan debt
Debt or credit management - Mortgage modification or foreclosure avoid
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfers - Domestic (US) money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - USDA mortgage
Mortgage - VA mortgage
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Loan

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Complaint ID: 3842601

Date Received: 2020-09-12

Issue: Applying for a mortgage or refinancing an existing mortgage

Subissue:

Consumer Complaint: PHH Loan number XXXX My mortgage payment is less than 10 % of our monthly income not to mention we could go liquid with assets over {>= $1,000,000}. Explain to me how my income is insufficient for the amount of credit requested? Im requesting all appraisals and other written valuations used in connection with my application. Im shocked that i was discouraged in applying for credit by your company after receiving federal public assistance from taking a short forbearance on my mortgage. As you know when we realized we could go back to work i paid my forbearance in full. The FTC states that our application should have been accepted our rejected within 30 days of filing our application. Your company has damaged my credit score, by delaying our processing you have not acted in good faith and we have lost investment opportunities due to your delay in processing. if others have received credit from PHH mortgage with similar income, age than you have discriminated under the Equal Credit Opportunity Act. It is apparent that by delaying my application PHH Mortgage benefited by us having to pay a higher interest rate mortgage your company is presently serving. I will be reaching out to the Federal District court regarding Federal Trade Commission - Equal Credit Opportunity Act and to The State of Texas Attorney Generals office. From : XXXX XXXX XXXX, XXXX '' XXXX Subject : RE : PHH Loan number XXXX XXXX : XX/XX/2020 at XXXX XXXX CDT To : XXXX XXXX XXXX XXXX : " XXXX, XXXX '' XXXX, XXXX XXXX, XXXX '' XXXX, " XXXX XXXX XXXX XXXX XXXX XXXX '' XXXX, " XXXX '' XXXX, " XXXX, XXXX '' XXXX, XXXX XXXX XXXX, " XXXX '' XXXX XXXX " XXXX, XXXX '' XXXX, XXXX XXXX, XXXX '' XXXX Good morning XXXX, The email youve received regarding the insurance policy was a mass email sent out by our Insurance Team that had our names prepopulated on it! This has already been updated and no further action regarding this is required. I apologies for the delay, I understand this process has been longer than we wanted. We truly appreciate all your time and cooperation. XXXX XXXX XXXX XXXX Loan Processor Toll Free : XXXX

Company Response:

State: TX

Zip: 75218

Submitted Via: Web

Date Sent: 2020-09-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3842590

Date Received: 2020-09-12

Issue: Trouble during payment process

Subissue:

Consumer Complaint: Good Afternoon, My mortgage company was initially Ocwen Mortgage who now changed to PHH Mortgage Questions. I own two multi family properties with the same mortgage company and I continue to be charged an additional online payment charge for only one of my homes whenever I make an online payment. I called the Mortgage Company numerous times regarding this additional {$7.00} fee and they stated it is because one of my mortgages was not setup for paperless billing. I signed up both mortgages/homes for paperless billing and have not received a mortgage statement by mail for months, but continue to get charged this fee. Last month I complained again, and was told it would be fixed and I went to pay one of my mortgages again online and was charged this fee which I was promised would be fixed right away. Note I have not received a paper bill in the mails for several months. Today, XX/XX/XXXX I made a payment online for one of my mortgages and selected on my own paperless billing. I never received a notice of any sort stating that if I don't enroll in paperless billing I would receive an additional fee for making a payment ON TIME online. On the website it doesn't indicate to enroll in paperless billing to avoid the fee. They have been ripping me off and I'm sure others for months. I know {$7.00} or {$8.00} may not seem like a lot but over the course of several months it starts to add up. This mortgage company has continued to say that they fixed the problem on their end and I would be refunded for the fee and see the change, but that hasn't happened.

Company Response:

State: CT

Zip: 06095

Submitted Via: Web

Date Sent: 2020-09-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3839858

Date Received: 2020-09-10

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: PHH sent me a loan Modification package, completed it. Made payments on time during the trial period. Started to make regular payments. PHH sent a final doc to sign along with the terms of agreement. Interest rate was good. They gave no details on the numbers they provided. A balloon payment of XXXX was provided. No information on how they came up with those numbers. I requested a breakdown of these numbers, and the person I was speaking to said they would request the info. for me. In the meantime, they give me a extension on my signing the final Modification package. After a 3 to 4 weeks I called in again. Person said they saw the request and gave me another extension. Weeks go by and I call again ( third time ) this time she said that the info in being mailed out to me. She informed me to go ahead and sign the package and if I had any disputes with PHH I can do so without worrying about accepting the Modification package and not being able to dispute anything. So, I signed and sent it off. No one offered me this idea to me in the previous calls. I did get the info. I got a letter a week or so later informing me I am no longer eligible for the loan modification. " You failed to return the final modification agreement within the required time frame. '' The three calls I made into PHH are all there. Everyone can see the notes. But the people who sign off on this does not care. The notes are not in dispute. Second problem. I made a partial payment on XXXX of XXXX and it was returned to me on XXXX because I was now required to make a minimum payment of XXXX. On XXXX I made a payment of XXXX and on XXXX they returned it back to me. Rules keeping changing. Now I am required to make a full payment or nothing. I could not afford to make a full payment. I could have been making the regular payments but no. PHH add over XXXX in late fees and different kinds of penalties, legal fees over that same time period. The same time period they refused to allow me to make any type of payments. On the one hand they refused any type of payment from me and on the other hand they charged me penalties for not making payments. My penalties would have been a lot less had they allowed me to make payments. All the notes I referred to are in their system. I do not have access to them. Very frustrated at the moment. They say they are sending me a new package to file all over again. Any help would be greatly apricated. Thanks XXXX XXXX

Company Response:

State: CT

Zip: 06902

Submitted Via: Web

Date Sent: 2020-09-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3839791

Date Received: 2020-09-10

Issue: Closing on a mortgage

Subissue:

Consumer Complaint: On XX/XX/XXXX I requested Payoff Statement from PHH mortgage. On XX/XX/XXXX, I received a response to my request. A 5-page document stating in part ... .. '' Equity Share Agreement if note is paid in full beginning 30 days after the Modification Effective Date and before the 8 year anniversary date after the Modification Effective Date and the property value has increased from the property value XXXX obtained by the lender prior to the Modification Agreement. Lender entitled to 50 % pf any increased value, less capital improvements. '' I expressed the URGENT need for this to be escalated, as we were scheduled to closed Escrow XX/XX/XXXX. I inquired as to the process. I was told by Escalation Manager XXXX, XXXX, that each vendor would be called to verify the legitimacy of the receipts and confirm they performed the work. I immediately sent Capital improvement receipts and cancelled checks, totaling approx XXXX. Upon sending these documents, I have been in contact with " Escalation Managers '' who have provided the same scripted information : XX/XX/XXXX - XXXX - XXXX - Confirmed " XXXX '' was working with the payoff department, he would send XXXX a email to give me a call, could not verify receipt of documents after I sent several times via emai to XXXX XX/XX/XXXX - XXXX - XXXX - Verified receipt of documents sent earlier XX/XX/XXXX - XXXX - XXXX - Acknowledged call, stated would leave message for XXXX XX/XX/XXXX - XXXX ( XXXX ) - XXXX looked up acct, confirmed XXXX was working with payoff dept and she would send him an email to contact me. I asked to speak with XXXX he was not available. XX/XX/XXXX - Received a call from XXXX, XXXX stating XXXX is the one assigned, he is watching the account, it has been escalated and he is working with the Payoff Dept. XXXX, XXXX then stated that the " Equity Share '' amount would not be more than 25 %. I inquired to the definition of 25 %. XXXX, XXXX then stated, he did not have the breakdown of the numbers, that would be listed in the Payoff. I demanded he explain what he was eluding to regarding 25 %, and if he could not explain it, I wanted to talk to a manager that could. XXXX, XXXX then stated XXXX is watching my account, it's been escalated and he would give me a call. I reiterated to XXXX again that we are scheduled to close escrow on XX/XX/XXXX. He stated he understood. I asked to speak to XXXX he was not available. XX/XX/XXXX - XXXX, ext XXXX gave me a call & left message. XX/XX/XXXX - XXXX, ext XXXX called me and stated " all verifications have been completed '' a payoff statement should be sent later that day. XX/XX/XXXX - XXXX - XXXX, I called as I have not yet received a payoff statement. I was told by XXXX, XXXX - XXXX is the one assigned, he is watching the account, it has been escalated and he is working with the Payoff Dept. XX/XX/XXXX - Called PHH and conducted a 3-way call along with Title and myself to try and ascertain when we would be receiving the Payoff Statement. We were told " XXXX is the one assigned, he is watching the account, that an email would be sent to XXXX to escalate it. Title Company inquired " how long after escalation will the Payoff statement be generated? '' We were told 24 hours. I stated this is the 3rd escalation and we still have not received the Payoff statement. This matter has been escalated 3 times since XX/XX/XXXX and the only consistent response given is " XXXX is the Escalation Manager on this file and he is working with the Payoff Dept. '' I inquired, if all verifications have been completed, what is the hold-up to obtaining the Payoff statement. I then asked for the Manager of the Payoff Dept, I could not get a name or be transferred to anyone. We ( Escrow/Title ) are currently at a STAND STILL as we can not obtain a Payoff Statement from PHH. XXXX - Property Value at time of Modification XXXX - Appraisal Amount XXXX - Selling Price XXXX - Increased value amount XXXX - Less Capital Improvements On XX/XX/XXXX, I have not received the promised Payoff Statement.

Company Response:

State: CA

Zip: 94577

Submitted Via: Web

Date Sent: 2020-09-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3838213

Date Received: 2020-09-09

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I've been paying extra principal on my mortgage for last few years. I never had a problem with that, I've called mortgage company and explained that any money above the monthly payment need to be applied to principal. Last few months they started to split my payment and started to apply for extra monthly payment. I've called them and explained that I don't want to do extra monthly payment and that everything should be applied to principal, but they don't want to quit. I've just received monthly statement and they did it again.

Company Response:

State: NV

Zip: 89139

Submitted Via: Web

Date Sent: 2020-09-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3837221

Date Received: 2020-09-09

Issue: Trouble during payment process

Subissue:

Consumer Complaint: I have been paying my mortgage bi-weekly with payments coming right from my checking account. They continually keep putting payments to the principle and it causes my mortgage payment to show late on their website. So, I have had to deal with late fees which they said would be reversed but haven't. I have been going around and around with them since last year. Since XXXX, I have really been trying to get this resolved. I contact them through email because I have hearing issues and I like to have everything documented. I have a years worth of payment history from my bank and their website and all emails sent and received as proof. I have sent them everything but it's the same thing over and over. And, every payment made by my back clearly states what is to go to payment and what is extra to principal. This what their website is showing and why my mortgage is running 9 days late now! XX/XX/2020 Principal Only Payment {$700.00} XX/XX/2020 Mortgage Payment {$700.00} XX/XX/2020 Principal Only Payment {$180.00} XX/XX/2020 Mortgage Payment {$1200.00} XX/XX/2020 Mortgage Payment {$700.00} XX/XX/2020 Mortgage Payment {$700.00} XX/XX/2020 Principal Only Payment {$700.00} XX/XX/2020 Mortgage Payment {$700.00} XX/XX/2020 Principal Only Payment {$720.00}

Company Response: Company believes it acted appropriately as authorized by contract or law

State: OH

Zip: 44095

Submitted Via: Web

Date Sent: 2020-09-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3837040

Date Received: 2020-09-09

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: In XX/XX/XXXX, I submitted a dispute regarding incorrect information being reported on my credit report regarding late payments on my mortgage for the months of XXXX, XXXX, and XX/XX/XXXX. I was told by a PHH mortgage representative, that the situation would be corrected. This was not the case and my credit plummeted a 100 points, which caused a devastating effect on my creditworthiness. This effected my lively hood and any chances I may have had obtaining any financial freedom. I have disputed this matter with all three credit bureaus to no avail. I have documented proof that clearly shows that payments were made during the months in question.

Company Response:

State: NJ

Zip: 08081

Submitted Via: Web

Date Sent: 2020-09-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3836030

Date Received: 2020-09-08

Issue: Struggling to pay mortgage

Subissue:

Consumer Complaint: Good morning : Upon conclusion of Mediation, it was agreed to have Servicer PHH ( sister you OCWEN ) begin a Loan Modification. After successful completion of 3 Trial payments on XXXX XXXX, PHH introduced a proposal for a Permanent Loan Modification on XX/XX/2020. Counsel for the lender AND Servicer prohibited my communication entirely to the Servicer-PHH. Total disadvantage. That which has resulted in delays of responses to my inquires regarding my mortgage and Loan Modification. The loan docs indicated expiration of XX/XX/XXXX ( Saturday ) to decide acceptance or declination. Less than the standard time allocated to accept of decline Modification. I requested an extension of time since 13 business days was not smoke time to understand the Loan Modification & explore all available options. An interest only Loan is very unfavorable especially in todays economy. Counterproductive to obtaining a Loan Modification. The extension was granted to XX/XX/XXXX. The Modification is adding new debt of $ XXXX in an interest bearing Balloon payment that is over and beyond the alleged total amount of arrears payments claiming owed. The alleged delinquency is supported by Servicer s recent PayOff Quote.. The Principal and Interest and Balloon payment exceeds total claimed debt., Effective XX/XX/XXXX, the CARES ACT includes Federally Related Loans in addition to Federally Backed Loans according to the Federal Reserves website. Federally Related loans which are different and much broader See Regulation X, 12CFR {$1000.00} ( b ).

Company Response:

State: DE

Zip: 19720

Submitted Via: Web

Date Sent: 2020-09-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3835998

Date Received: 2020-09-08

Issue: Closing on a mortgage

Subissue:

Consumer Complaint: XXXX & XXXX XXXX XXXX ( XXXX XXXX XXXX We refinanced our first mortgage on XX/XX/XXXX which was serviced by PHH Mortgage. I have been waiting for the refund of our escrow impound. After two weeks I began calling PHH Mortgage and they keeping telling me they are looking into the matter but after 3 separate calls the answer is the same ; we are checking status and will get back to you. Please help me recover my escrow refund. The balance is over {$12000.00} and I had to borrow money to cover the impound account with my new lender. PHH Mortgage Services Account # XXXX XXXX XXXX XXXX XXXX

Company Response:

State: CA

Zip: 92880

Submitted Via: Web

Date Sent: 2020-09-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3833754

Date Received: 2020-09-07

Issue: Applying for a mortgage or refinancing an existing mortgage

Subissue:

Consumer Complaint: Good morning, We were trying to resolved this issues. So PHH Mortgage came back saying they were going to apply the missing payments and I don't understand or how they did this and where they have gotten their PAYOFF amount at. When I have a statement at the first of the year XX/XX/2020 stating what I owe for my PAYOFF on my mortgage at XXXX XXXX XXXX XXXX XXXX XXXX XXXX Fl XXXX. I will include this statement to show them. So on the XX/XX/2020 my statement states that my payoff is at XXXX they came back on XX/XX/2020 after replying back to my complaint and saying that my pay off would be XXXX and this PAYOFF is only good thru the XXXX of this month. They are trying to get over on me by XXXX I will not let this happen if they can not go thou there figure and get this straighten out, I will just get a lawyer and we can go to court. this is horrible that they mess all this up and they are not even being honesty about any of this .Let the truth be told they never even removed what I paid for those months they should of credited me and then stood up to what is on the truth side of this. if this is not resolve them we will go to court. sorry let the truth be told and this is truly unfair to me as a person. This isn't my mistake this is there by far. Thank you. XXXX XXXX

Company Response:

State: FL

Zip: 34953

Submitted Via: Web

Date Sent: 2020-09-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.