Date Received: 2023-10-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Nelnet currently has my student loans since acquiring them from Great Lakes. I filled out an IDR application in XXXX XXXX. The payment amount has fluctuated multiple times & I can't get a consistent answer as to why. So I filled it out again. Furthermore, when trying to contact them by phone, the last time I waited over XXXX hours. The rep stated that they did get my application in XXXX, but they received the one I recently sent & they're reviewing that. No idea what happened to the first one, she just said it was received & theyre taking a longer time processing applications. Now my account says IDR proc admin, interest still accruing & no payment estimate. It should not be this hard, unorganized & such a hassle, simply for getting an education.
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My student loans use to be serviced by Great Lakes until they were transferred over to Nelnet. Since they were transferred over to Nelnet, either my monthly interest dollar amount has increased from about {$28.00} a month, to over {$130.00} a month, or my payment was not applied at all. I emailed Nelnet to ask them about the situation and to confirm the interest I am spending per month ( dollar amount ), and they refused to respond and directed me to their FAQ 's ( which do not answer my question ). I have screenshots available upon request to show my interest rate accrual under GreatLakes versus Nelnet. I also have screenshots upon request showing the interest accrual before the pandemic payment pause to show the interest rate so this has nothing to do with interest rates starting back up. The calculation is factoring in a {$100.00} payment I made last month. Despite making a {$100.00} payment, my overall loan amount still increased {$30.00}. It's almost as if the payment was not ever applied even though it's showing up on my account. I am hoping we can still reach a resolution and I will be refunded the difference I was over charged, or the payment being correctly applied to my account. I tried to work this out directly with Nelnet and they refused to respond. Due to the nature of the complaint with being over charged on interest and not receiving a response, I'm escalating this to a UDAAP complaint with the CFPB. Even with calculating the interest amount of my loans, the amount is around {$28.00}, so the amount interest I was charged doesn't match GreatLakes or the interest percent information provided on my account. This can also affect my credit score because the loan amount is increasing more than it should. I am requesting Nelnet : 1. Explain why my balance increased {$30.00} over the past 30 days after making a {$100.00} payment on 9/22/23. 2. Explain what my total monthly ( 30 day period ) interest dollar amount is on my student loans ( not just the percents, the total dollar amount ) 3. If the interest dollar amount increased, explain why interest is substantially higher than before the pandemic 4. refund me the difference, or correctly apply my previous student loan payments. Thank you
Company Response:
State: PA
Zip: 17543
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On or about XX/XX/XXXX I graduated from school of which at that time all of my loans were paid in full with Federal Direct Loans. Since then the loan was sold to NELNET INC EIN XXXX-who has been monetizing and trading on it-using my SS number without giving me any tender-securities or dividends-or even asking for my permission to use or access my trust, then has the audacity to attempt to ask me for a payment of a loan of which has been paid more than ten years ago. However, I ask can NELNET INC-who is in breach { of UCC 3-302 holder of due course-This is a crime } send me a contract between myself and them stating that we have any type of agreement? If not of which they have still not giving me anything in it's original form, why? Because they are committing FRAUD. In addition According to HJR 192 of 1933 at XXXX -ALL DEBTS ARE PREPAID. If this fallacy of debt is not removed I am prepared for legal action against them and have the IRS audit this NELNET INC company. Again kindly remove this false XXXX { XXXX XXXX XXXX XXXX } debt that stains my credit report ASAP. Please and thank you XXXX XXXX
Company Response:
State: NY
Zip: 11413
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I took out student loans in XX/XX/XXXX. Nelnet serviced these loans. In XX/XX/XXXX, Nelnet declined to continue servicing Department of Education loans. Nelnet therefore closed my accounts and transferred my balance to XXXX, the Department of Education 's new loan servicer. I paid off XXXX in full in XX/XX/XXXX. XXXX accurately reports that I have {$0.00} balance with XXXX. However, XXXX inaccurately reports that I have a XXXX XXXXXXXX balance with Nelnet. This is false ; as stated, Nelnet closed my account and transferred my balance ( see page XXXX of the attached XXXX XX/XX/XXXX loan letter from Nelnet proving I have {$0.00} balance ).
Company Response:
State: VA
Zip: 22206
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Nelnet you are in violation of the Fair Credit Reporting Act : This fraudulent student loan was serviced by XXXX and placed in default by XXXX. The real U.S.Department of Education General XXXX said on a call they are required to review all XXXX XXXX XXXX federal student loan. The results U.S. Department of Education General Counselor are placed in the XXXX XXXX XXXX XXXX XXXX as Defaulted, Unresolved., XX/XX/XXXX and the federal loan was terminated on XX/XX/XXXX for the same reason. Nelnet if XXXX have any problems with your fraudulent federal consolidation loan call the real U.S. Department of Education General Couselor that was assigned to review all of XXXX XXXX XXXX federal student loans for liability purposes. The U.S. Depatment of Education rejected the federal consolidation XX/XX/XXXX. The fraudent loan had Issues like their is not a copy of a orginal promissory note attach with the XXXX XXXX for verification, their is no address of mine the XXXX XXXX does not exists. A school code was used for consolidation from the XXXX XXXX XXXXXXXX XXXX. The XXXX XXXX XXXX XXXX is not a Bank and does not have my history from my lender XXXX XXXX XXXX and neither did XXXX XXXX who did not keep in track with my payments. All my federal students were made by XXXX XXXX XXXX in which I paid in full before XXXX XXXX fraudulently consolidate the note without a federal lender education code. Nelnet stole my identiy and placed over {$80000.00} due on my credit reports to steal money from the U.S. Department of Education to collect serviceing fees and bonus. Nelnet you sent me a billing statement requesting {$800.00} due XXXX XXXX XXXX in which I am not going to pay a XXXX. Nelnet you have damaged my credit reports and score for greed. Nelnet send me a receipt that lender with an education code paid my lender XXXX XXXX for a federal consoldation. Nelnet you have prevented me to obtain a mortgage. Nelnet send me the lender name who received the money for the consolidation. Enclose the enevolpe of the servicer of the loan XXXX in XXXX an the real XXXX Department of Education
Company Response:
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: I recently received XXXX statements and they both stated I have not made any payments since XX/XX/2014 which is completely inaccurate from my understanding and then they stated I owed XXXX XXXX which I can not afford their payment of XXXX XXXX a month. I will plan to file for total forgiveness and also write a letter to them which I did in the past and never received any response.
Company Response:
State: CA
Zip: 95603
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Hello- Nelnet is sending me an email invoice. However, I can not make a payment because since payments have resumed- Nelnet is not sending me a statement nor can I register my an account to make a payment. My balance is compounding and am afraid I will be in default if i can not make a payment before 90 days. I only know the last 4 numbers of this account ( XXXX ) because the online email does not show the actual full account number. Please advise- XXXX XXXX
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Nelnet states my loan payment is {$630.00} per month. I applied for the SAVE program on XX/XX/2023 per studentloans.gov and was quoted by the Department of student aid that my first payment was due XX/XX/2023 and would be {$5.00}, ongoing payment amount would be {$330.00} per month. This SAVE application was then sent to Nelnet to continue being processed. As of today, XX/XX/2023, this application is still pending and I have received zero, NO correspondence ( email, letter, mail, notification via website ) from Nelnet on the reason why or how to proceed in getting my application approved. I have attempted calling customer service, and have sat on hold upwards of 3 hours. I have emailed 3 times with no success. Clearly many others are calling and at an important time of loans being reinstated to show negligence is adversely affecting borrowers again. This issue presents negative affects for my ability to ensure payment is made on time and accurately, and could result in severe consequences to me. The descrepency in Nelnet 's quoted monthly payment, verses the SAVE payment is SIGNIFICANT and appears transparent why they are not following through with approving the application in a timely manner. I have provided income verification, even though not requested after reading a forum online indicating others were experiencing the same issues. Why when other loan servicers are able to approve and apply the SAVE discount ON TIME, should I be penalized because Nelnet is not held to the same standard or expectations?
Company Response:
State: OH
Zip: 45255
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Nelnet purchased my loan from Great Lakes. When covid hit, i opted to continue making my scheduled payments as i was not impacted by the pandemic in a negative manner that others were. However they chose to not charge me interest. When it got sold to Nelnet, i am now seeing capitalized interest from what i presume is the covid forbearance period. I feel it is deceitful and unfair to charge this when i was given no other option, especially at such high rates. I emailed nelnet when the transferred occurred, but never recieved a response that i was able to find. I am requesting the removal of the capitalized interest as i never entered into an agreement for this.
Company Response:
State: OK
Zip: 741XX
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I setup an auto debit for my monthly payment ( amount to {$400.00} ) to be paid each month on the XXXX. For four days this month ( XXXX ) I checked the Nelnet account and my bank account and Nelnet had this message posted : " Important Alerts Payment Processing : When making a payment, it can take up to two business days to be applied to your account. For Auto Debit payments, they will be applied using your due date as the effective date. For all other payments, the effective date is the date you selected when scheduling your payment. If you've recently made a payment, your account may appear as " Past Due, '' because of the time it takes for processing. Weekends and banking holidays may result in longer delays. We appreciate your patience. '' However, my bank account showed no indication a transaction was pending. On XX/XX/2023 I received this email from Nelnet : " Your Auto Debit Payment Was Returned Dear XXXX, Your recent auto debit payment for your student loan ( s ) was cancelled or returned due to non-sufficient funds. Log in to your Nelnet.com account and select Documents from the menu, then Inbox to view more details and other methods for making you payment. It is important to check your inbox regularly because these messages may be alerting you of action needed for any recent requests, repayment plan information, or other updates to your account. You can always access your messages and account details when you log in to your Nelnet.com account. '' I have over {$5000.00} in my bank account and doublechecked that my account information was input correctly into Nelnet 's auto-debit page. Nelnet is now saying I am past due even though I have done everything correctly and in accordance with their processes. It appears the company is trying to get borrowers to double pay conducting a scam using auto debit and claiming this is the borrower 's fault when it is clearly the company.
Company Response:
State: UT
Zip: 84116
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A