Date Received: 2017-01-14
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: My son received federal student loans while attending college at XXXX State University. The problem is that before the loans went into repayment while he was still attending college, the service provider Nelnet, compounds the interest. This makes it nearly impossible to repay the loan timely and get the principal paid. Last year, he made approximately $ XXXX in payments, and over $ XXXX was interest only. These are ffderal student loans, why does the government take advantage of our students. May be legal, but it 's not ethical. In addition, statements and Nelnet in general is hard to deal with and nearly impossible to get information that makes sense. Son # XXXX is currently in college at The University of XXXX, and I 'm trying to make occasional payments to his federal student loans being service by Nelnet. I 've asked that the payments be applied to the interest so that when he begins repaying, the interest burden is n't so bad. Nelnet applies the payment to principal so that they can continue to compound the interest. Nelnet statements and information provided about a student loan is very misleading and confusing. Please audit and Nelnets practices.
Company Response:
State: OK
Zip: 740XX
Submitted Via: Web
Date Sent: 2017-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-13
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: I still have several loans that have been paid off and have a {$0.00} balance but are still showing as an open account on my credit report. They are also showing the status of late which is hurting my credit score since they are not late and have been paid off for years now.
Company Response:
State: MI
Zip: 48390
Submitted Via: Web
Date Sent: 2017-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-14
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: I have made payments on student loans to Nelnet using my XXXX XXXX card. Today I 'm told by nelnet they will not take it as a payment, say the DOE changed the policy. I called the DOE and they say they did no such thing I called nelnet back and they wo n't share the email memo, letter that says the rule changed. So what is going on? I have paid my taxes with my XXXX! Who is telling the truth? What is going on? If other people ca n't manage their money why is this effecting me. Please know nelnet will not share source document, also know no one seems to have a last name ... Seemingly the refuge of cowards. How do I get to a servicer that will take my payment? If this a new DOE policy - who what person persons - by name - thought this up
Company Response:
State: NY
Zip: 11552
Submitted Via: Web
Date Sent: 2017-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-13
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: I 'm currently attending school ( full-time ) and my student loan servicer, NelNet, continues to say I 'm late on payments, although my payments should be deferred. My school has contacted NelNet multiple times and they have provided confirmation that I 'm currently in school but NelNet is not following correct protocol. I have tried to reach resolution with NelNet with no success, as they continue to say they do n't have confirmation I 'm not in school, despite myself CC'ing a school representative, where they 're providing information stating I am in school.
Company Response:
State: TX
Zip: 78744
Submitted Via: Web
Date Sent: 2017-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-13
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Derogatory impact on my credit score. Harassing by telephone to myself, friends, and family impersonating law enforcement. They placed a charge off on my credit in the amount of over {$19000.00}. I do not owe this amount and have never been issued or granted this amount of money. XXXX needs to remove this false information from my credit history immediately.
Company Response:
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2017-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-12
Issue: Dealing with my lender or servicer
Subissue: Don't agree with fees charged
Consumer Complaint: I enrolled at XXXX XXXX XXXX in XXXX, TN. Under the terms that I would attend school online and not in a classroom. I would also have assistance obtaining a job upon graduation. I started school, and never had a chance to take classes online. After starting I had to find a baby sister since the advisors never enrolled me in online classes. I also missed classes that I had to pay for due to me working during the day, and they had me scheduled for day classes. I was never able to obtain assistance in finding a job. I had to withdraw from school due to financial issues and finding a baby sitter for my small child. After getting the run around the school closed immediately.
Company Response:
State: TN
Zip: 38106
Submitted Via: Web
Date Sent: 2017-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2017-01-10
Issue: Dealing with my lender or servicer
Subissue: Keep getting calls about my loan
Consumer Complaint: Firstmark Services ( a division of Nelnet ) is calling me every 10 minutes despite my request that they not do so. I have been late with my student loan payments the past 2 months, but I always pay : I have paid my loans consistently for over 12 years! They are intentionally harassing me with extremely frequent phone calls, instead of leaving a voice message or sending an email. I found multiple similar complaints by XXXX searching their phone number, XXXX. They are also using some sort of countermeasures to circumvent call blocking ( after successfully blocking their call once today, they were able to AGAIN ring my phone about 10 minutes later ).
Company Response:
State: HI
Zip: 96815
Submitted Via: Web
Date Sent: 2017-01-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-07
Issue: Can't repay my loan
Subissue: Can't temporarily postpone payments
Consumer Complaint: In XXXX 2016 I applied for a XXXX Discharge through Nelnet because I am on SSI unable to work or go to school. I provided them with more information than I needed to a copy of my SSI determination and a completed Doctor Evaluation form. I have tried many times to find out the determination of my case until I was again asked for a form to be requested from Social Security to verify when my case would be reviewed and it was 7 years, well past the 5 years needed by Nelnet. Each time I inquire I am told it will take 30 more days for review. It is now 6 months and still no determination. I am tired of their excuses and beginning to think they might be a scam.
Company Response:
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2017-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-06
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I took a loan out around XXXX for XXXX college in XXXX Ca. I was told by the counselor, the dean and multiple people at the college that my credits earned and my Associate education would be accredited and transferable to any major college. I went through the 2 year program and graduated with honors as a network administrator. Unfortunately my lack of real education did not provide me the skills or knowledge to get a job in my studied field. I decided in order to continue in the field I would need to get a degree from a traditional college. However when I looked into enrollment I was informed that XXXX was not accredited and therefore none of my credits would be transferable. Basically making my education irrelevant. This coupled with the fact that I had no more skills to enter the technology field than before I graduated and indebted myself to over {$20000.00} in student loans. Force me to work remedial jobs and defer my student loan. Over the years I have made arrangements to repay the loan to the best of my ability. However to date I have repaid over {$10000.00} and still owe more than what I originally borrowed. I believe the most current demand from Nelnet is for over {$22000.00}. So my complaint is one the student loan was made based on lies and misleading individuals within the XXXX school. I understand that Nelnet did n't lie about that but the loan should have not been provided based on the knowledge that the school I was attending was in essence a fraud. The school has since been shut down from my understanding for exactly the reasons I described. In addition Nelnet is charging me a higher interest rate than the current mortgage industry and with penalties and whatever else they charge there is no way I can ever get out from under the loan. From XXXX I paid faithfully over {$200.00} a month and never saw my principle balance decrease at all. I now have XXXX children and a XXXX on the way. I need this loan to be reconsidered and either adjusted to account for the payments I have made or forgiven altogether. This school was a complete scam and Nelnet is culpable for letting kids take out loans for something that will never benefit them in there ability to earn the income necessary to repay the loan. The only relief Nelnet offers is to make small interest payments. Again never providing true relief. What good is it for me to take food off the table and pay {$200.00} a month to watch my loan go up. Now that I have stopped paying I am getting phones 2-3 per day from Nelnet or random companies that either are calling on behalf of Nelnet or somehow know I am in default and are trying to get my loan current one particular company that calls me at least 10 times a week from all kinds of different numbers is XXXX. In addition I have received threating emails that they will garnish my wages and take my tax returns as a result of my default. I can not afford for either to happen. Another big deal for me, my family and my future is the negative result they have caused on my credit report. I have XXXX loans I believe that all have passed due payments and have lowered my XXXX by like XXXX points over the last 6 months. CFPB I need you to assist me. This is theft its in most basic sense. I look forward to your response.
Company Response:
State: CA
Zip: 95682
Submitted Via: Web
Date Sent: 2017-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2017-01-06
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: My student loans serviced through Nelnet were granted a forbearance. On XXXX XXXX, XXXX, I received letters from Nelnet stating that my forbearance would be ending on XXXX XXXX, XXXX and my next payment due date would be XXXX XXXX, XXXX. On XXXX XXXX, XXXX, my personal bank account was debited for the monthly payments. According to the representative I spoke to on XXXX XXXX, XXXX, I should have cancelled my auto debit that had been set up when I first began paying my loans in XXXX. She agreed that my first payment was not due until XXXX/XXXX/XXXX, but said that if I had auto debit it would still attempt to deduct from my bank account prior to XXXX/XXXX/XXXX. During the entire year of my forbearance, it did not auto debit from my bank account and now suddenly it begins debiting before I am expecting a payment to be made. This is an unfair practice and causes confusion and hardship to the borrower. They can not simply debit your bank account when a payment is not due and then leave the borrower to deal with XXXX overdraft charges because they were not expecting a payment to draft ( as was my case ) or worse, the payment does go through but another bill, perhaps a mortgage payment, can not be made.
Company Response:
State: PA
Zip: 18104
Submitted Via: Web
Date Sent: 2017-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No