Date Received: 2019-09-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: please remove i have letters and emails attached that show no proof of me attending the school that is all rolled up into my student loans - my XXXX report stated that i agreed in writing that it was removed in error and i never agreed to any sort of thing i need proof of this what is showing in writing
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-02
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I was paying XXXX a month & they up to XXXX a month now & I cant afford that much bc its just me working full time my husband isn't working & I wanted to lower it to back XXXX or low as XXXX a month please & thanks
Company Response:
State: OH
Zip: 43130
Submitted Via: Web
Date Sent: 2019-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-31
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On numerous dates they have accepted the Student Loan deferment, but for years they keep sending back the Student Loan forgiveness form to keep getting the Doctors signature. Such as the last date XX/XX/2019 is one of the dates they have sent back yet another notification. I had to send a fax and letter to my Doctor on XX/XX/2019 for the loan to be forgiven when the President Of The USA offered to forgive my Student Loans and setting any account free. I have two other people on the account on the Family Plan that I want to add and they have two separate last names, and I have them both as Co- Borrowers ; you may contact the number of the first Co-Borrower as possible. Sent in good faith, and none delay.
Company Response:
State: TX
Zip: 770XX
Submitted Via: Web
Date Sent: 2019-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-30
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Im a 100 % 22 years XXXX military and my student loans have been paid in full and they have me with 18 plus late payments and inaccurate information when I never was late because the military always paid my stuff and now Im out the military I can not get my proof I need. I last contacted them on XX/XX/2019 2019
Company Response:
State: LA
Zip: 71202
Submitted Via: Web
Date Sent: 2019-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-29
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: The State of Maryland is charging me apx {$6.00} k to release my graduate transcripts. I believe they and individual employees at XXXX are ripping me off.
Company Response:
State: VA
Zip: 22401
Submitted Via: Web
Date Sent: 2019-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: The loan servicer is Firstmark Services. I had paid a significant portion of the estimated payoff amount but the servicer only credited six of the seven loans I had which resulted in a larger final payoff amount costing me additional interest. As a result a larger amount was debited from my account and I now have an overage. Firstmark states it will send me a paper check for the overage. Please investigate whether Firstmark 's actions are a systemic problem or not.
Company Response:
State: VA
Zip: 20112
Submitted Via: Web
Date Sent: 2019-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-29
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I have been harassed by a large number of repeated phone calls which I have not answered. After researching the phone number that kept calling, I believe it is the company Firstmark services looking for collection because I am only 12 days late on my payment. I have not answered them because I feel that due to the harassing nature of the contact attempts, I can safely assume that they are using harassing tactics in all facets of their debt collection. They have called me over 30 times since XX/XX/XXXX, only two days ago. I will attach screenshots of the missed calls.
Company Response:
State: NJ
Zip: 07701
Submitted Via: Web
Date Sent: 2019-08-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-27
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I requested a XXXX XXXX request for forgiveness of my loan in XX/XX/XXXX. It was not approved until XX/XX/XXXX, in which they are now today, XX/XX/XXXX telling me that they mailed a letter requesting additional information. I asked for the history of the loan to verify that I had 3 loans with them. Because to my knowledge, I only had one consolidated loan. The servicer at XXXX stated I have a total of 3 loans 2 with them but one with XXXX from the years of XXXX and XXXX. I requested history to confirm. They stated they did not have anything like that. I asked for the supervisor who in turn gave me as of XX/XX/XXXX, the original balance that they were given was {$5600.00} for one loan and the unsubsidized part B of {$5900.00} was the 2nd loan. Which totals {$11000.00}, which is on my report as well. The loans are the same loans being report 3 times differently on my report. I am disputing the validity of the actual amount and the handling of this loan with this company. I would like a thorough review. Because this is harming my chances to obtain housing since I have been displaced without work since my injuries.
Company Response:
State: NY
Zip: 11727
Submitted Via: Web
Date Sent: 2019-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-26
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I need help with my payments. Since I could not do any.
Company Response:
State: NC
Zip: 28311
Submitted Via: Web
Date Sent: 2019-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-26
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I attended XXXX and multiple students unfortunately we're stuck with the scam of three advisors who implemented loans and sign for them that WE THE consumer were stuck with. They investigated and reported it wasn't mine although I had to report TO NELNET for 3 years, proved I am XXXX, not working, they kept selling it, transferring it, Finally issued paid off, but it keeps reappearing as open, transferred, Duplicated 3 times on my report and or paid by Nelnet XXXX Department of Education several times on my credit report. I disputed, they sent DELETED, but it's still there. I have sued them three times already, & Won, and it says it's removed from my credit report but there is duplicate copies and a third one on there which they refused to remove from about 7 years ago. I'm tired of begging for something that never mine from the start.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A