Date Received: 2020-06-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My financial planner and I called Nel net to pay off my student loans via refi my home. We were transferred to a number that said we coud make a payoff. We signed docs and XXXX was taken out of my acct. A few weeks later Fed Student Loans said they got my consolidated amount of loans. They have 0 record of any money put into the payoff. Nelnet said it was a scam. The office will not pick up and XXXX XXXX said I signed paperwork that I never signed. I have the documents and the check. I am now starting from scrath after 8 years of payments and I am out {$5000.00}. and no one has any idea how this happened. I am a mother of XXXX and a XXXX XXXX. This has devastated us.
Company Response:
State: PA
Zip: 18966
Submitted Via: Web
Date Sent: 2020-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Hi, In the past I had placed my student loans on forbearance where they accrued interest for a long time. I was struggling and could not afford to pay and contacted Nelnet multiple times about options. They told me my sole only option was forbearance and to accrue interest. When I called them to switch to an income driven plan recently, I asked why they hadnt told me about that before and they said by law they didnt have to tell us all of our options until recent years. Nelnet then told me I should only do forbearance as a last resort and that its my worst option. I told them they were the ones who on numerous occasions told me that was the only option I was allowed to do. The Nelnet representative confirmed from her notes that they did in fact only tell me I could do forbearance in the past. I requested they remove all the interest I accrued and apply the income driven plan retroactively since their lie/error caused me to accrue thousands in interest when I couldve done an income driven plan while unemployed and paid a lower rate instead of going on Forbearance. She said they can not do that and that my only option now is to file complaints. She acknowledged on the phone and apologized for Nelnet lying about my options and forcing me into Forbearance but said she can not do anything. This is my complaint and I would like for the accrued interest during the period I was wrongfully advised I only qualified for a forbearance plan to be reversed. I do not believe I should have to pay this interest as I was mislead and specifically asked multiple times if I could pay a lower rate while unemployed and then while struggling in XXXX. Thank you.
Company Response:
State: FL
Zip: 34741
Submitted Via: Web
Date Sent: 2020-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-08
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Since XX/XX/XXXX I got a. {$3000.00} dollar loan from going to a business college I had been exepted but? I had no business being there because I was a dropout freshman from high school and had no idea what in the world I was doing at all? So, I dont know why for all these years I've had my income federal income taxes taken from and nobody knows nothing about the money??? The IRS says they dont know and the borrower says they dont know and on top of that I was making payments on the loan throughout the years and no sign of payments havve ever been shown to me??? Its been take, take, take and the interest obviously just keeps growing and always just owe more and more!!! XXXX XXXX XXXX
Company Response:
State: NY
Zip: 10128
Submitted Via: Web
Date Sent: 2020-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I see multiple 30 & 60-days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2020-06-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-06
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Firstmark is reporting a student loan account with an incorrect original delinquency date, which is preventing it from aging off of my credit report. The account was originally under Nelnet ( see attached statement from Firstmark, page 2, under lender details ) in XX/XX/XXXX. It went into repayment per the promissory note in XX/XX/XXXX, and it has never been paid or brought current. From XX/XX/XXXX-XX/XX/XXXXI was in chapter XXXX bankruptcy. Firstmark purchased the loan & re-aged the account after my chapter XXXX bankruptcy plan was completed, and is reporting the account with an incorrect original delinquency date of XX/XX/XXXX. The account is scheduled to be removed in XX/XX/XXXX, but it should now be deleted due to its age. I have attached the account statement & my chapter 13 bankruptcy documentation. I notified the creditor in writing with no response after 90 days, then reported to credit bureaus and have received no resolution after 30 days. I do not agree that I owe this debt, the account is over the statute of limitations in my state, and the account has been reported as delinquent on my credit report over the maximum reportable time per the FCRA.
Company Response:
State: VA
Zip: 231XX
Submitted Via: Web
Date Sent: 2020-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: After trying to obtain IRS Transcripts online, I was asked to provide ONE of the following. Home Equity Loan Account Number, Student Acct Number, Auto Loan Acct Number or Mortgage Acct Number. I have a student Loan. I look at the Statement from My loan Servicer Great Lakes. When I entered the information. The IRS stated that this information was inaccurate. So I gave GREAT LAKES A call. The 1st Rep gave me an extension of my account number, I tried that and the IRS stated that that was incorrect. ( online ) I called for a 2nd a 3rd Time, Was told to called XXXX only to find out that they will not give you any information, However they will verify it if you have it. I put a call into the US Dept of Education only to be led down another dead end with only me divulging information and not receiving. I felt each time as if I was speaking to a collections company. Not to mention I never received the correction information. I contacted the IRS again and was told I need to ask for my XXXX XXXX Account Number. The Servicer was completely clueless regarding my request as to what else they could. Each company asked me to contact the other. My question or concern is how can someone collect, ask, service or take payments from me without having a valid and or a legitimate account number to apply my payment to. The very last phone I made was again to Great Lakes where I spoke to a supervisor. I was told by the Supervisor that Great Lakes is the Loan Seriver and the loan number would come from the lender. I asked for the Lenders information and she gave me XXXX XXXX XXXX and I asked her who it was that I was calling and she again stated it was the US Dept of Education. from XXXX E. When I called I spoke to a representative they told me that they work with the US Dept of Education but they are Student Loan Support for the website Studentaid.gov and they don't have the information. I was led down yet another dead end.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2020-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: I logged into my NelNet account and updated my new address on XX/XX/2020. I contacted a NelNet representative who stated that they update the 3 bureaus at the end of each month XXXX XX/XX/2020 ). I called NelNet yesterday XXXX XX/XX/2020 ) and spoke with a representative who stated that they are not responsible to report profile updates to include a change of address to the 3 bureaus.
Company Response:
State: CA
Zip: 92595
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I received an email saying that I would be automatically enrolled in e-statements if I did not respond by XX/XX/XXXX. The email advises that to opt out of the electronic statements I must log onto the Nelnet website. However when I log onto the website there is no option to logout. The representative advised that I would need to go to the studentaid.gov website to change that option or wait until I am automatically enrolled on XX/XX/XXXX to opt out. This is a waste of my time and this is not the first time I have had to specifically request that my statements be delivered by mail. I do not want electronic statements. I should not have to opt out and if I do clear instructions and a working website need to be provided.
Company Response:
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: This is in regards to the CARES act, student loan deferrment, and how my student loan provider affected my credit score while I was in the process of buying a car. I bought a new car XX/XX/XXXX. I had started looking a week before. I recieved a sub prime rate due to my score dropping 30 points because my student loan provider great lakes made inaccurate comments on my credit report. I have proof that shows the decease in my score as a result of my student loan provider. My credit score was dropped by great lakes XX/XX/XXXX, my credit was run XX/XX/XXXX and the car was purchased XX/XX/XXXX with the orginal score that was pulled XX/XX/XXXX. I also have proof of this from the dealership I purchased the car from to show the score used for my financing. On XX/XX/XXXX I see my credit score go back up to where it was before great lakes reported my loans as deferred. I have tried to contact great lakes and they tell me I should contact the credit bureau agencies as they have fixed the issue. I offered to show them proof of my claims and that was dismissed. I'm already poor and now I'm paying thousands in extra interest because my student loan provider had bad reporting on my credit report for a week. They've admitted they had inaccurate reporting but they will not admit that I was directly affected, please I hope you can help me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85747
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-06-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been attempting to deal with Firstmark who services my student loan on behalf of XXXX XXXX XXXX XXXX There was an overpayment to my prior servicer and a refund was issued on XXXX to XXXX in the amount of that overpayment. Now two months later and multiple communications later no one at XXXX or Firstmark can account for the that overpayment check. Firstmark refuses to communicate with XXXX for whom they perform the servicing. Today, XXXX XXXX from Firstmark sent me an email asking me to contact XXXX about the outstanding check. How can an originator and servicer require the borrower to play intermediary between them? The prior servicer also told me that XXXX often takes longer than most servicers to process these payment. This sounds like a systemic issue and the lender and servicer dont have a clear line of communication or a simple process to account for overpayments on refis of which Im sure the majority have. I would recommend the CFPB do a review of this procedure to determine the average time it takes them to process these payments.
Company Response:
State: MN
Zip: 55423
Submitted Via: Web
Date Sent: 2020-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A