Date Received: 2020-08-12
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: Nelnet has been continuing to charge me interest on my student loans despite the fact that the federal government has told them not to due to Covid 19. Further, Nelnet has deferred interest on some loans but not mine and has given no explanation as to why which is discriminatory and in violation of the equal protection of the laws.
Company Response:
State: TN
Zip: 37934
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have a loan with XXXX XXXX XXXX XXXX XXXX, and NELNET LOAN SERVICES. I have always made my payments on time. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX, XXXX, XXXX, XXXX XXXX XXXX XXXX XXXX, and NELNET LOAN SERVICES with no successful resolution. There was definitely an error on their part.
Company Response:
State: PA
Zip: 19120
Submitted Via: Web
Date Sent: 2020-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I see several 90-120 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
Company Response:
State: MA
Zip: 02301
Submitted Via: Web
Date Sent: 2020-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-08
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have a loan with XXXX XXXX, XXXX XXXX XXXX, and DEPTEDNELNET. I have always made my payments on time. As you can see, I have always had a stellar payment record with this company. I tried contacting XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX XXXX, and DEPTEDNELNET with no successful resolution. There was definitely an error on their part.
Company Response:
State: GA
Zip: 30016
Submitted Via: Web
Date Sent: 2020-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Nelnet has 2 separate loan accounts listed on all three of my credit reports. There is one loan and one loan amount only for the amount of {$12000.00}. I was late on XXXX and XX/XX/XXXX. Being that Nelnet has listed 2 separate loans, via my credit reports, it states I have been late 4 times ; this is incorrect.
Company Response:
State: TX
Zip: 77346
Submitted Via: Web
Date Sent: 2020-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-07
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I've sent several letters since XX/XX/2019 to Firstmark Services/XXXX disputing to have a late payment marked on XX/XX/2019 deleted. During that time, I called them to have the XX/XX/2019 payment delayed due to unexpected circumstances but they failed to provide me any assistance with forbearance/deferment for that month. As a result, they reported a late payment for XX/XX/2019 to all credit bureaus. During this pandemic, this negative remark has caused a loss and impossible to get approved for residency and other living necessities. I have been an exceptional customer paying every month on time. This late payment does not reflect my actual credit worthiness. Therefore, I am requested this late payment be deleted from all credit bureaus.
Company Response:
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2020-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-07
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: For the past several years I have had excellent repayment status on all of my credit reports for Nelnet and my student loan. Over the past 2 years I have attempted to remove information that is negative and/or over 7 years old even as old as up to 20 years old off my report from Nelnet and most notably the Department of Education. I have many examples from my XXXX credit report showing wrong information and it needs to stop. If accounts are closed they can not be updated to continue on my record for 20 years! Nelnet and Department of Education are not immune to Fair Credit! XXXX is just as guilty for allowing their illegal practices to continue.
Company Response:
State: MI
Zip: 48167
Submitted Via: Web
Date Sent: 2020-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: There were not payment required from XXXX until XX/XX/XXXX due the virus ; however, Nelnet is showing late payments for XXXX and XXXX XXXX XXXX. I was never late and I'm requesting METHOD OF VERIFICATION AND PRECEDURED USED FOR VERIFICATION. PER MY RIGHT.
Company Response:
State: OH
Zip: 44087
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response:
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have numerous accounts on my credit report that do not belong to me XXXX XXXX XXXX {$3000.00} Department of Education/ Nelnet {$10000.00} & {$4600.00} XXXX XXXX XXXX {$2200.00} XXXX XXXX XXXX XXXX XXXX is reporting a {$7000.00} balance that was paid by insurance pay off as charge-off/ closed / derogatory it should show balance paid sucessfully. I have been disputing and giving all info need to prove this debt is not mines.
Company Response:
State: TN
Zip: 38016
Submitted Via: Web
Date Sent: 2020-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A