Date Received: 2022-06-27
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I was charged for an auto-debit amount that I never approved. The only amount that I ever agreed to was {$29.00} and Nelnet charged my account for {$320.00}. When I explained my extreme circumstances, I was met with just a refusal to refund the amount that was never approved by me. I was in a car accident and have been dealing with the consequences of that and Nelnet refused to work with me at all on this. They offered no way to return my funds, regardless of whether I approved the total or not. The original approved total would have been acceptable and this is just theft. They stole {$290.00} from my account.
Company Response:
State: WI
Zip: 53214
Submitted Via: Web
Date Sent: 2022-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-26
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: Was encouraged by loan servicer, Nelnet, to enter into a spousal consolidation loan in XXXX. In XXXX the PSLF program was created, and while I have worked for a qualifying employer for the past 17 years, my loans are not eligible for PSLF because my ex-spouse does not qualify and there is no mechanism to de-consolidate our joint loans into direct loans that would allow me to qualify for the program. I have spent years getting inaccurate and inconsistent information about my eligibility and how to access the program. I have now paid significantly more than my original loan balance and can not get any of what should be qualifying payments applied to PSLF.
Company Response:
State: WA
Zip: 99203
Submitted Via: Web
Date Sent: 2022-06-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Dates : XX/XX/XXXX, XX/XX/XXXX. Company : Nelnet , Inc . On Monday ( XX/XX/XXXX ), Nelnet contacted me ( phone call with a follow-up email ) to inform that I may quality for the Public Service Loan Forgiveness program ( PSLF ), encouraging me to apply for this program. On Thursday ( XX/XX/XXXX ), I contacted Nelnet with a few questions about the application. After being directed to a Nelnet PSLF specialist, I was told the following : Only full-time/permanent jobs qualify toward the PSLF program ( seasonal/temporary full-time jobs don't qualify )- If you worked for 5 years and was in the PSLF program and got laid off ( had an involuntary break in your work history ), you would lose those previous 5 years of payments toward the PSLF program - Having breaks in your work history ( layoffs, career break, transitions between jobs ) may disqualify you from this program, even if you currently participate in this program - It is recommended for those with a lot of student loans ( example given : {$100000.00} ) to pursue the PSLF program ; it doesn't make as much sense for those with smaller amounts of student debt to participate in this program
Company Response:
State: WA
Zip: 985XX
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have called Nelnet and I have filed a previous complaint here : XXXX. After the Company 's response, my previous complaint was closed. But, the Company 's response ignores the fact that I have called to request a statement on my loan and they have not sent one since XXXX. Although they never mentioned it when I called, their response indicates that they auto-enrolled me in electronic correspondence only- without my permission, but that they would " change my preference '' so I would receive paper bills in the future. That was XX/XX/2022 - I have still NOT received a statement on this loan, though I have received two on my other student loan with Nelnet. The Company 's response was unacceptable. First, they should not be allowed to stop sending statements without authorization from the borrower. If I have not previously authorized e-correspondence, how can the claim that by NOT responding to their email, I somehow consented to correspondence only by email. That is ridiculous. Second, despite multiple phone calls, and a prior CFPB complaint, they are still not sending me statements.
Company Response:
State: OH
Zip: 449XX
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am writing this complaint because on XX/XX/XXXX, I had a late payment from a private student loan company called Firstmark Services XXXX recoded on my credit report. As a result, my XXXX credit score decreased from XXXX to XXXX and my XXXX credit score decreased from XXXX to XXXX. My loan in total was {$2500.00} with {$50.00} monthly payments. Today I have a balance of {$1800.00}. This loan was initially set up in XXXX with XXXX XXXX XXXX and XXXX XXXX sold my loan to Firstmark Services where my first payment was made in XXXX of XXXX. I have never had a late payment recoded until now. I am fully confident that this late payment is an error on my lenders part. To begin, I had set up auto-pay roughly the first week of XX/XX/XXXX for the purpose of worry-free timely payments. I thought everything was set up correctly but according to their system records, autopay was not set up and was not confirmed. As a result, my XX/XX/XXXX payment went 44 days late and my credit was affected ( and almost missed my XX/XX/XXXX payment ). They stated they gave me multiple phone calls ; however, I did state my phone blocks out spam XXXX XXXX XXXX XXXX XXXX XXXX My attempt to resolve this was a two-and-a-half-hour phone call around XXXX XXXX XXXX with Firstmark Services which included a financial rep and 4 different supervisors. Unfortunately, I was told by the rep each supervisor that the lateness was reported correctly. I feel stuck and the conversation came to a point where I asked for leniency since this was my first reported late payment given to the creditors. At that point, I realized that I would take need to take personal responsibility in order to get the lateness removed from my credit. I reached out to credit experts, friends and family which lead me to reaching out to you. I have never had a late payment recoded on my credit report and I am saddened to have seen this happen. I am XXXX XXXX XXXX, a XXXX XXXXXXXX XXXX XXXX XXXX XXXX iXXXX XXXXXXXX and have been working on keeping my credit in excellent standing. I plan to work diligently with you to get this lateness removed from my credit report in any way possible. I have future financial goals that I would like to continue to work towards. My Firstmark Services Phone Number : XXXX Thank you
Company Response:
State: PA
Zip: 19116
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: SO Basically I feel like I am being over charged for student loans I am a single mom of XXXX children I am struggling and these student loans are keeping me from doing anything productive for me and my family.I am currently still in school trying to pursue my career so I can live a better life for my children Its like every year it goes up tremedously I reached out to the lenders about this no response.
Company Response:
State: NC
Zip: 27587
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: To whom it may concern, I am writing to delete the following information in my file : DEPT OF EDUCATION/NELN XXXX - {$10000.00} XXXX - {$4400.00} It shows that these accounts were both opened in 2010. My identity was stolen and fraudulent inaccurate accounts were applied for in my name without my consent. This unfortunate situation affected my credit status which leads to credit denials and higher interest rates. Thank you, XXXX XXXX
Company Response:
State: AL
Zip: 366XX
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX I was enrolled in XXXX College in XXXX La. I completed my book work but had to do extern inorder to complete the course for XXXX XXXX. Due to me being around 7 to 8 months XXXX the school pushed back my extern to 6 weeks after I had my baby which was XX/XX/XXXX but before I could come off XXXX XXXX to complete the course the school unknowingly shut down for fraud.. They stole the students money and didnt pay the teachers it should be in public record.. I had been deferring and trying to fight having to pay for the loan because the school said that I was approved for free services but unknowingly took out loans and most definitely since the school closed with fraud, I shouldnt have to repay the loan that I didnt know about.. I feel all the late payments are inaccurate because I wasnt paying due to legal reasons trying to fight having to pay the loan.. the negative remark is the only negative on my report thats affecting my credit score. My taxes did end up getting took to cover the student loan which has XXXX balance now, but still with the late payments I feel thats not fair, and should be removed especially due to circumstances that are not my fault at all..
Company Response:
State: LA
Zip: 708XX
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-20
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: Affidavit of Truth Let this be known to all, I, am that I am, the consumer in fact, natural person, original creditor, lender, executor, administrator, holder in due course for any and all derivatives thereof for the surname/given name XXXX, XXXX XXXX , and I have been appointed and accept being the executor both public and private for all matters proceeding, and I hereby claim that I will d/b/a XXXX XXXX XXXX and autograph as the agent , attorney in fact, so be it ; Whereas, I of age, of majority, give this herein notice to all, I make solemn oath to the one and only most high of creation only, whoever that may be, and I depose the following facts, so be it, and Fact, the Truth in Lending Act protects the natural person against inaccurate and unfair credit billing and credit card practices. Fact, the Truth In Lending Act Congress finds that economic stabilization would be enhanced and the competition among the various financial institutions and other firms engaged in the extension of consumer credit would be strengthened by the informed use of credit. The informed use of credit results from an awareness of the cost thereof by consumers. It is the purpose, to assure a meaningful disclosure of credit terms so that the consumer will be able to compare more readily the various credit terms available to him and avoid the uninformed use of credit, and to protect the consumer against inaccurate and unfair credit billing and credit card practices. Notice, it is a fact, affiant is aware, 15 U.S.Code 1637 ( b ) ( 2 ) ( A ) refers to a request to resolve a billing error, by providing all documentary evidence for clarification of who funded the account. Until that request is done DEPTEDNELNET can not report late payments in accordance with regulations of the Bureau,12 CFR 1026.13 ( d ) ( 3 ). If DEPTEDNELNET reports late payments without meeting the requirements under 15 U.S.Code 1637 ( b ) this is a violation of 15 U.S.Code 1666b and all late payments reported associated with the account numbers XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX Thank you, I swear to all information provided herein, I do so under the penalty of perjury that the information I affirm to be true, correct, accurate to my ability and knowledge, so be it ; I do not accept this offer to contract. I do not consent to these proceedings. I do not require subrogation of the bond to settle the charge
Company Response:
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2022-06-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-18
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: A new surprise fee of {$1.00} appeared in XXXX on XXXX of XXXX FFEL loans serviced by Nelnet. I have continued to make on-time payments during the pandemic, plus extra payments, as FFEL loans were not paused. The servicer suggested the fee may have to do with the original guarantor and/or auto-pay. Auto-pay is set up for the slight interest rate discount, as it should have been for the duration of the loans, but was not. There should be no disincentive to use auto-pay and continue the discount. Nor should such a surprise fee, alarm about it, and its removal slow the consolidation underway.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A