Date Received: 2023-03-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I reviewed my Consumer Reports and noticed that my date on delinquency is incorrect and it been more than 7 years on my Credit Report. Re-aging my account is illegal and this needs to be corrected as soon as possible. I tried resolving this issue with Nelnet and I haven't get any response and issue was never resolved. Consumer Reporting Agencies have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy. : Furnisher : Nelnet Account Name : XXXX XXXX Account Number Ending # : XXXX and XXXX and XXXX and XXXX Please investigate and provide Proof with statements showing the accurate date of delinquency. If proof can't be provided I demand these to be updated to the correct date as they should be. Re-aging any account is illegal against the law. causing me damages to my Credit Report. Thanks,
Company Response:
State: NJ
Zip: 08854
Submitted Via: Web
Date Sent: 2023-03-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I requested a forbearance for my all my loans. They advised the request was granted. After speaking with servicer they advised that rep only applied for forbearance on 1 loan and advised they would apply for a forbearance for other loans. After, i was notified that it was denied and account was now past due. Payments were made on XX/XX/XXXX and then on XXXX totaling XXXX. I was again contacted and advised the account was past due 54 days. I spoke with representative and she went over account and advised the payments were not allocated to the correct loans. After speaking with her we figured out the account was showing 54 days past due for a total amount of XXXX XXXX I made that payment, only to receive a call XXXX hours later saying again account was past due. I explained and thought it was squared away. I continued to receive phone calls stating same. Today I spoke to servicer and the my stated account was past due and request were made to correctly allocate payments but it takes up to 5 business days and my account would be researched by specialists. They have continued to harass my mother and I without even completing the investigation. They then gave me 3 different amounts XXXX {$530.00} $ and XXXX XXXX They arent even clear on how much is due. They contact my mother and I atleast 2 times a day each with incorrect information only for me to go through account and receive the same response of we will send request for payments to be reallocated correctly and have specialist review account. This is stressful and taking a toll on my mental health. Please help me.
Company Response:
State: NY
Zip: 11221
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have 4 open disputes on derogatory reports filed by Firstmark Services/Access XXXX XXXX on my student loans. There is one payment due monthly to Firstmark, the loan servicer, but there are apparently 4 separate accounts. I submitted a payment on XX/XX/2023 in my time zone ( PST ) prior to XXXX PST, bringing me less than 60 days past due but was incorrectly reported to the credit reports as 60 days past due on my 4 accounts with them. I am a California resident, and on my email payment confirmation, included with this correspondence, there is an asterisk that states ( boldened and underline added ) : * For California Residents, payments received on or before XXXX Pacific on your payment due date will be made effective the date on which the payment is received. Therefore, the XX/XX/2023, payment made before XXXX Pacific should have been made effective on XX/XX/2023, and the account was not 60 days past due as reported to the credit bureaus. I request all 4 derogatory marks be deleted from my credit report.
Company Response:
State: CA
Zip: 90005
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act this creditor has violated my Rights! Under Act 15 U.S.C. 1681 section 602 says " I have the right to Privacy ''. 15 U.S.C 1681 section 604 A section 2 " It also states a consumer reporting agency can not refurnish an account without my written instructions ''. Under 15 U.S.C 1666B " A creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose ''.
Company Response:
State: NJ
Zip: 07016
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-14
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Nelnet is reporting incorrect payment history on my credit reports. My account was not late and has been in a deferment/ forbearance status. Upon being approved the agent said this would re-age the account and my payment history would not be impacted. However to my surprise Nelnet is reporting all my accounts with late payments. XXXX reporting 4 accounts with 3 late payments each. XXXX reporting 4 accounts with 5 late payments each. XXXX reporting 4 accounts with 5 late payments. However the account shows current in XXXX and 90 days past due in XXXX, 120 days past due in XXXX, XXXX, XXXX, XXXX and current in XXXX. This is clearly incorrect as you cant go from current to 90 days past due to 4 months at 120 days late. I have attached a picture from XXXX and XXXX showing the same account reported late at different times. the information must match or be removed as incorrect & false information. Account number : XXXX XXXX XXXX XXXX
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Reason For Letter/Dispute : I HAVE RETURNED A COMPLETED STUDENT LOAN DEFERMENT LETTER TO COMPLETE XXXX XXXX XXXX XXXX I student was enrolled in university during the time late payments occurred on the loan account ( s ). Please update late payments to on-time payments based on DEPT OF EDUCATION policies/laws of credit reporting. Loan Account # XXXX : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX. DEPT OF EDUCATION REPAYMENT GUIDELINES BASED ON ENROLLED STUDENTS : When You Must Begin Payments? Once you graduate, drop below half-time enrollment, or leave school, your federal student loan goes into repayment. However, if you have a Direct Subsidized, Direct Unsubsidized, or Federal Family Education Loan, you have a six-month grace period before you are required to start making regular payments. Youll have a nine-month grace period if youve got a XXXX XXXX XXXX ( Got a PLUS loan? Youll go into repayment as soon as the loan is fully disbursedwhich means once its paid out. But if youre a graduate and professional student PLUS borrower, you will be placed on an automatic deferment while in school and for six months after graduating, leaving school, or dropping below half-time enrollment. ) Explanation : I was enrolled at XXXX XXXX XXXX during the Spring Semester of XXXX, Summer Sessions I & II, and Fall Semester of XXXX. This is the time that somehow my student loans went into automatic repayment with your company, which should not have happened based on the DEPT OF EDUCATION policies on repayment terms for enrolled students. As of now, the status of the loans has been transferred to XXXX XXXX XXXX, which was then sold to XXXX XXXX XXXX, therefore, there is no outstanding balance due to XXXXXXXX XXXX XXXX. Documentation : I have attached a copy of my full transcript from my first enrollment period at XXXX XXXX XXXX in XXXX, to the last enrollment period in XXXX.
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2023-03-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am the parent of 2 active college students and 2 recently graduated college students. My sons have used " XXXX XXXX XXXX XXXX '' website to get loans that are serviced by Firstmark services. Firstmark services continues to repeatedly misapply payments I have made to the various loans my XXXX sons have with them, in some cases applying it to different accounts than what was submitted on the checks sent to them from XXXX XXXX XXXX. This is XXXX second complaint I am filing since the 2021 complaint 's response was factually incorrect. When I mail my payments monthly to Firstmark, I denote on the statement and on the memo line of the check which account the payment should be applied to, however Firstmark applies these payments to all of my accounts in a manner that they see fit, not to the accounts noted. I am filing this additional complaint since this issue has occurred at least 15 times now resulting in errant late fees and multiple collection calls to me for for loans that would not have been past due if payments had been posted correctly.
Company Response:
State: NC
Zip: 280XX
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: 602. Congressional findings and statement of purpose [ 15 U.S.C. 1681 ] ( a ) Accuracy and fairness of credit reporting. The Congress makes the fol- lowing findings : ( 1 ) The banking system is dependent upon fair and accurate credit report- ing. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. ( 2 ) An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers. ( 3 ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers. ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. ( b ) Reasonable procedures. It is the purpose of this title to require that con- sumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this title. 603. Definitions ; rules of construction [ 15 U.S.C. 1681a ] ( a ) Definitions and rules of construction set forth in this section are applicable for the purposes of this title. ( b ) The term person means any individual, partnership, corporation, trust, estate, cooperative, association, government or governmental subdivision or agency, or other entity. ( c ) The term consumer means an individual. 15 USC 1666B creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
Company Response:
State: IL
Zip: 608XX
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: PRE-SELECTIONS DID NOT MEET CRITERIA FOR PURPOSE OF THIS CORRESPONDENCE. THIS IS DEBT VALIDATION. SEE ATTACHMENT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92345
Submitted Via: Web
Date Sent: 2023-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-10
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have a student loan that was serviced by Nelnet. At the beginning of the COVID pandemic, around the time that the pause in interest and principal payments for student loans was announced, I had contacted Nelnet to get set up for the pause. At that time, Nelnet informed me that I was not eligible for the pause. I asked what I would need to do to qualify, they ( Nelnet ) told me there was nothing that could be done to qualify for the pause. So, I continued to make auto-debit payments because at 8 % interest the loan balance would continue to increase significantly. In XX/XX/2022, I was informed that I could transfer my loan to the federal government and then qualify for 0 % interest and stop payments during the pause, which I did. After the loan transfer, the 0 % interest was applied to my loan and payments paused. I believe Nelnet misrepresented my eligibility for the pause originally and they certainly misrepresented the fact that there was nothing I could do to qualify, when all I simply had to do was transfer my loan. I am not certain there is much that can be done about that misrepresentation, but I do believe that the following description addresses the more recent misrepresentation and attempted fraud by Nelnet. I recently became aware that individuals who had made auto-debit payments during the pause were eligible for refund of principal and interest. I found this information on the website www.studentaid.gov. The website directed me to contact my loan servicer, Nelnet. When I made the request on XX/XX/2022, they said they would get back to me within four to six weeks. When they did contact me on Thursday XX/XX/2022, they informed me that I was not eligible for a refund of principal and/or interest because my loan was not in deferment during that time. Logically this made no sense because if I had been in deferment there would have been no payments made and no money to be eligible for a refund. I do have a recording of the last conversation that I have just described, if that is of any use. The amount that should be refunded to me is approximately {$21000.00}. I need assistance in getting my refund from Nelnet XXXX XXXX XXXX! And they should be required to pay interest to me on the money unfairly kept.
Company Response:
State: OK
Zip: 743XX
Submitted Via: Web
Date Sent: 2023-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A