Date Received: 2024-01-05
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I had a student loan with Nelnet Loan Service since XXXX to todays date. This company has sold my loan to XXXX and is paid off. Nelnet loans continues to show a late status over 180 days and has been for 18 years. This company has validated the fair credit reporting act of XXXX. I have disputed this over and over again and the report comes out differently ever dispute. I am going to seek legal action against them for breaking the law. And my rights. This has been so ridiculous at this point. Over 18 years on my credit. And this is paid off. XXXX XXXX XXXX here.
Company Response:
State: GA
Zip: 30263
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I called the loan servicer Nelnet and asked them to make a payment over the phone. I told her specifically to use a certain bank account. She submitted my payment using the wrong bank account and I was charged almost {$300.00} in overdraft fees. Nelnet said they would investigate and call me back or send me an email. They told me the process takes 10 days. It's been over 20 days and I am now receiving collection notices from that bank. I got all fees waived but {$120.00}.
Company Response:
State: NY
Zip: 11762
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: This creditor engaged in abusive, deceptive, and unfair practices of the FDCPA which it prohibits. According to 15 USC 1666b it is a billing error I did not receive a statement 21 days before the late payment error. If finance charge included, there should be no late payments pursuant 15 USC 1605 ( a ) due to finance charge bring sum of all charges so I can not be penalized for something that is already paid in full.
Company Response:
State: TX
Zip: 75219
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am currently a XXXX XXXX who has outstanding loans from XXXX XXXX XXXX XXXX All of these loans were recently transferred from Great Lakes to NelNet, which is when my issues started. I submitted an Income XXXX XXXX XXXX Application in XXXX in anticipation of the loan payments starting, and I was approved for the XXXX Plan at that time. I was placed in forebearance until XX/XX/2024, and had no issues at that time. The XXXX XXXX was to be transitioned to XXXX, but this was not updated on the NelNet system. Now, I was autodebited {$1300.00}, when my monthly payments on the XXXX plan should be calculated at {$93.00} per the XXXX calculator. I have tried to reach out to NelNet, who have proven to be unreachable. I work XXXX hours a week, and have been on hold for multiple hours every time I try to reach someone through the phone. It seems countless other people have had these issues, and I can not afford the current $ XXXX payments they are charging me, which do not even fall in a normal IDR plan.
Company Response:
State: CA
Zip: 906XX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I applied for the XXXX plan in XX/XX/XXXX to prepare for repayments restarting in XX/XX/XXXX I received a letter from Nelnet on XX/XX/XXXX that my XXXX application for XXXX was approved and payments would begin XX/XX/XXXX with a payment of {$570.00} When I logged into my Nelnet XXXX that week my minimum payment was over {$1000.00}. I called Nelnet and they told me that they did not receive an application for XXXX even though I got a confirmation letter from them in XX/XX/XXXX. They recommended that I place my loan in forbearance while I apply to SAVE. I received a second confirmation letter from Nelnet that my XXXX application was accepted XX/XX/XXXX but my loans are still in forebearance. Since XX/XX/XXXX I call Nelnet two or three times a week, wait on hold for hours, only to have my call dropped before speaking to a customer service rep. This is unacceptable because I should not be accruing interest under the federal government 's XXXX plan. But due to Nelnet being unable to make timely changes I have had months of interest accrue on my loans.
Company Response:
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Subject : Formal Complaint - Urgent Remedy Request for Updating Student Loan Status to " Paid in Full '' and Addressing Reporting Inaccuracies- Legal Support References Dear [ Credit Bureau Name ], I am writing to file an urgent formal complaint regarding persisting inaccuracies in the reporting of my student loans on my credit report. The inclusion of these loans from Nelnet, XXXX, and the Department of XXXX is appreciated, but the current status and associated reporting inaccuracies significantly impact my credit profile and financial standing. 15 USC 6801-6805 - Right to Financial Privacy Act ( RFPA ) : The RFPA safeguards the privacy of consumer financial records held by financial institutions. The inaccurate reporting of transaction history and failure to update the status of my student loans as " Paid in Full '' violate the RFPA and have immediate adverse effects on my creditworthiness. 15 USC 1681 - Fair Credit Reporting Act ( FCRA ) : The FCRA governs credit reporting agencies and creditors, emphasizing the accuracy and fairness of information provided to consumers. The misrepresentation of my student loan status and payment history constitutes a clear violation of the FCRA, impacting my ability to secure favorable credit terms. 15 USC 1602 - Truth in Savings Act ( TISA ) : TISA ensures transparent disclosure of terms and conditions of deposit accounts. Although not directly related to student loans, the principles of accurate disclosure and reporting in financial matters apply universally. 12 CFR 1026.3 - Truth in Savings Act ( TISA ) : This regulation further reinforces the need for clear and accurate disclosure of terms and conditions in credit transactions, providing additional support for my complaint. 16 CFR Part 313 - Privacy of Consumer Financial Information : These regulations supplement the FCRA and outline privacy requirements for financial institutions. The inaccurate reporting of financial information, including student loan transactions, directly violates these regulations, compromising my financial privacy. 16 CFR 433.1 and 433.2 - Preservation of Consumer Claims and Defenses : As the holder of a copy of the contract, I assert my rights under these regulations, demanding accurate reporting that reflects my true financial standing. 16 CFR 433.3 - Preservation of Consumer Claims and Defenses ; Open-End Credit : This section underscores the importance of preserving consumer claims and defenses in open-end credit transactions. The misreporting of my student loans negatively impacts my credit history and financial stability. Title 12 of the United States Code ( USC ) : Title 12, governing banking and financial matters, underscores the significance of accurate reporting and disclosure in financial transactions. The current reporting inaccuracies undermine the integrity of the financial system. Open-End Credit - Definition : The misrepresentation of my student loans, which fall under the open-end credit category, has immediate consequences on my creditworthiness ( see 15 USC 1602 ( j ) ). Accurate reporting is crucial to maintaining the integrity of my credit profile. Language Fraud Shall Not Be Committed Code : Any acts of language fraud, such as misrepresenting the terms of credit agreements, violate general principles of fairness and honesty in credit transactions. The misreporting of my student loans constitutes a breach of this code. The urgency of this matter is heightened by the fact that President Biden 's directives mandate the refunding of any forgiven student loan amounts to the student. The reporting inaccuracies hinder my ability to benefit fully from this relief, as the loans should be accurately reflected as " Paid in Full. '' I am requesting an immediate remedy to update the status of my student loans from Nelnet, XXXX, and the Department XXXX XXXX to " Paid in Full '' and address the associated reporting inaccuracies. The impact of these violations on my creditworthiness and financial standing necessitates a prompt resolution. Additionally, as per applicable laws, I am entitled to compensation for any and all violations. Your immediate attention to this matter is crucial, and I expect a timely resolution within the stipulated time frame mandated by the FCRA
Company Response:
State: GA
Zip: 30909
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I received a letter dated XXXX that the account with the remaining balance was paid in full. I made the payment on XXXX through the nelnet secure site. I have screenshots and bank statements showing paid in full. Payment deducted from my account shows dept of education not Nelnet on XXXX, however I received the payment in full letter from nelnet, i have the screenshot to show i paid it and confirmation received from Nelnet. I received another letter from Nelnet statement date XXXX showing I still owe the amount paid with more interest accrued. I called them tonight XXXX to confirm and speaking with the representative they are confirming they do not see that I made a payment. We confirmed its the account ending in XXXX. I have the letter from Nelnet, the screenshots from the Nelnet site Secure.Nelnet.com total payment amount and payment date and my bank statement to confirm it was paid. I don't know what kind of BS this is but I'm so done with them. And then the rep suggested to me to send them a copy of the letter they sent me! Beyond ridiculous! So here we are with the representative coming back on the line after i have been on hold because they are short staffed of supervisors- of course that's corporate A for you. So I asked if I am holding with her waiting on a supervisor or waiting for them to conduct the research. Because its clear at this time they can not get a supervisor to assist. We have to wait on the line for them for XXXX min already. Then I got even more upset as they are trying to search and see that on XXXX after i received my paid in full letter that it was a 'batch reversal ' yet I haven't received any credit of the funds, so where is the batch reversal going if not returning back to me? The math is now mathing that they did a batch reversal on XXXX and I received this email showing i still owed the funds. This is fraud as someone there has pocketed my monies.
Company Response:
State: FL
Zip: 32244
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have 5 loan groups under NelNet corresponding with 5 loans I had taken out for various semesters of school. I activated auto debit on my student loan account to pull a total amount of ~ {$270.00} from my checking account to be applied to the 5 separate loans for the amount due for each loan group every month. On XX/XX/XXXX an autodebit for ~ {$270.00} was pulled from my checking account. This was supposed to be applied to the amount due for each loan group. The payment was pulled for the correct amount but was only applied to 1 loan group. The other 4 loan groups reported that a payment was made on XX/XX/XXXX but no payment was actually applied and interest continued to accrue between the last payment that was processed on XX/XX/XXXX and XX/XX/XXXX : when my monthly payment was due. The 4 loan groups were reported as current and paid however no payment was applied, no interest or principle was reduced, and my due date was moved to XX/XX/XXXX as if I had made my XX/XX/XXXX payment. The 1 loan group that had the full {$270.00} payment applied had most of the payment go to principle and pushed my due date for that loan forward into XXXX of XXXX. I called NelNet on XX/XX/XXXX who reported that they submitted a ticket to have the payment amounts corrected and to have all future payments corrected should the ticket be processed after my XX/XX/XXXX payment. By XX/XX/XXXX the payment was still not corrected and a second call was placed. The representative reported that the ticket was still in progress and could take up to 6 weeks to be completed. During this time interest was accruing on the 4 loans groups that had an erroneously reported payment for XX/XX/XXXX. On XXXX I made a payment of {$75.00} to pay down the interest that had accrued on the 4 loan groups that were not paid on XX/XX/XXXX. This was interested that should have been paid with the XX/XX/XXXX payment. On XX/XX/XXXX I made my monthly payment to each loan group manually but had I not paid extra interest in XX/XX/XXXX my entire payment on XX/XX/XXXX would have only gone to interest that was left unpaid on XX/XX/XXXX. As of writing this complaint, there has been no update from NelNet on the status of my ticket, they have no corrected my payment at all, and I have paid about {$75.00} in extra interest that accrued on my loans due to NelNet reporting a payment being made that was never applied.
Company Response:
State: NY
Zip: 119XX
Submitted Via: Web
Date Sent: 2024-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: In early XXXXXXXX I was informed my loans that were serviced by Great Lakes were being transferred to Nelnet. At that time I had one Subsidized loan for myself, and a Parent Plus loan for my daughter. In XXXX, a second Parent Plus loan was added to my account. With the student loan deferment due to Covid ending, I was informed I would need to start making payments. My daughter 's school informed me that I could call and have the parent plus loans put into deferment until she graduated. I have tried to reach out to Nelnet at least 5 times and have received zero responses. The wait time when I try to call has always exceeded an hour so I have resorted to their contact us form. In XXXX, when I was fed up with not receiving any kind of response, I filed a complaint with the Department of Education. They have not responded to me either. As I was informed by the financial aid counselor at XXXX XXXX XXXX that the deferment process was simple, I did not expect to be making payments on the Parent Plus loans. I am very frustrated with the lack of communication and would like my loans transferred to a different servicer, but again I can not get a hold of anyone to even talk to about this.
Company Response:
State: WA
Zip: 98901
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-03
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I submitted my student loan consolidation and SAVE IDR enrollment applications at XXXX in XX/XX/XXXX with a balance of around {$21000.00}. After weeks of delay and hours spent on the phone with Nelnet trying to resolve their system errors and conflicting amounts, they finally consolidated the loans a month later after racking up hundreds more in interest. Nelnet stated the XXXX XXXX would be applied within 180 days ( 6 months! ). In XX/XX/XXXX I received an email from Nelnet stating my account was in forbearance due to pending XXXX XXXX processing. However a month later in XXXX, when I checked the status of the XXXX XXXX on nelnet.com, it said my account was now in Standard Repayment with no history of a pending IDR. Once again I spent hours on the phone with Nelnet to be told that someone at Nelnet actually " cancelled '' my XXXX application internally in XX/XX/XXXX instead of processing it. They wouldn't release any information on who, how, or why this action was taken. However, studentaid.gov, the actual originator of the application, shows the application is not actually cancelled but is still pending. Nelnet refuses to process this application stating I need to initiate a new " verbal application '' with them via the phone and start the whole process over again. Meanwhile my student loan balance continues to increase by hundreds of dollars with payments due this month in XX/XX/XXXX.
Company Response:
State: TX
Zip: 77084
Submitted Via: Web
Date Sent: 2024-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A