Date Received: 2023-09-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Payment has been processing for over 7 days, interest continuing to accumulate despite payment
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have been trying to reach Nelnet for months. I am enrolled full time at XXXX XXXX, so my loans should be on hold. I have tried calling where they hang up as soon as I get through the hold, which has not taken less than an hour at this point. I have tried using their chat, which disconnects as soon as someone " becomes available '' to help. I have tried emailing their customer service and written request email inboxes, which no one has responded to. Finally, I received my FIRST notice from Nelnet yesterday ( XX/XX/23 ) that I had a bill due and it was being auto-payed because I had previously set up that feature with Great Lakes XXXX I had logged into my online account not long ago and it showed a {$0.00} balance due for this month before the XXXX. However, this is a major problem. My informed delivery through USPS can prove that the notice was not received until AFTER the due date where they had already taken the money out despite the fact that I should be in deferment for being in school full time. All of this follows my attempt to receive expanded public service loan forgiveness which Great Lakes failed to process. Nelnet reps last year said they were looking into it, but never actually did, and told me I was ineligible for PSLF because I had already received it, even though I had specified multiple times it was in regards to the EXPANDED one-time forgiveness I attempted to apply for when it was available.
Company Response:
State: IN
Zip: 475XX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: I went to XXXX XXXXXXXX XXXX XXXX XXXX XXXX from XXXX to XXXX, one of the XXXX XXXX XXXX ( XXXX ) schools. I had a total of approximately {$90000.00} ( plus interest ) in what I was told were government-backed student loans to later find out that these were really either privately backed or government-backed private loans? XXXX loans? Before the loans came due, I consolidated them with Great Lakes XXXX XXXX with a fixed low interest rate and continued to pay and pay for an " education '' that I never used. These loans were eventually transferred to Nelnet or Nelnet is the servicer at least. The school was closed due to it's predatory lending practices and lies of jobs available in the fields of study, etc. This school is also included in the Sweet v. Cordona case. I am a class member of that lawsuit. I not only want my current amount owed wiped out ; I want all of the money that was paid to XXXX XXXX for my false education and all of the interest that was paid to the lender.
Company Response:
State: MI
Zip: 48060
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I sent payment for my payment to be taken on the XXXX. It is now the XXXX and it is still processing. I tried calling on the XXXX but the wait time was over an hour and a half.
Company Response:
State: GA
Zip: 30082
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Applied for XXXX on XX/XX/XXXX ( Department of Ed ), and was told my payment would be {$0.00}, would take 4 weeks to process. Wasn't changed. Called Nelnet on XX/XX/XXXX, gave financial info for verbal approval, was told my payment would be {$0.00} and to upload my XXXX tax form, which I did immediately. Was told it would take 5 days to reflect on account. It is now XX/XX/XXXX and I am still not in the XXXX program. Was going to pay the interest at that time so that the loan doesn't grow. Was told not to do so.
Company Response:
State: PA
Zip: 175XX
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I applied for the new SAVE plan in XX/XX/2023. I received an email on XX/XX/XXXX telling me my application was still pending. When I access the website, I can not find any information about the status of my new repayment plan request. The website shows my old payment amount ( I've since divorced and have significant additional expense ) and I can not find any information about my new repayment plan or if its even approved. I have attempted to call NelNet on three occasions, both times I have ended up in the queue for over 45 minutes and eventually had to hang up because I have a job and need to work to pay my student loan back and can not sit on hold all day long. How can we get back into repayment if we can not even get information about our loans? I need to know if my application is still in process, if not when it will be decided and if it's been decided, what was the outcome of the decision and how was my payment calculated.
Company Response:
State: MI
Zip: 48038
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/XXXX, I properly submitted my request to transfer to the new SAVE IBR plan for student loan repayment through the federal student aid website ( which I was directed to by Nelnet 's website. ) On XX/XX/XXXX, the federal student aid website reports that my application was processed. The same document states that Nelnet processed the request on XX/XX/XXXX. On XX/XX/XXXX, I logged into Nelnet to confirm my payment was reduced. ( Originally it was set to be {$330.00} in XXXX, the federal IBR calculation placed my obligation at {$54.00}. ) Nelnet has my payment at {$330.00}, still. I called them to find out what was happening on XX/XX/XXXX. While I was on the phone, after I entered by loan information, I received an email stating that my IBR application was in process and that I would be updated in 10 days with another email, regardless. It is now XX/XX/XXXX and ( 1 ) I have not received an update email on whether the IBR plan was processed, ( 2 ) I have attempted to call for an update but have remained on hold for ( so far ) 1 hour and 40 minutes ( and counting ), and ( 3 ) the Nelnet site still has my obligation at {$330.00}, due in two weeks. I am exasperated by this process and there is no way I can afford that payment. Please help. For reference, my student loans are under my maiden name ( XXXX XXXX ), my loan number through Nelnet is XXXX, and the last 4 of my SSN are XXXX. My current legal name is XXXX XXXX XXXX XXXX.
Company Response:
State: OH
Zip: 44144
Submitted Via: Web
Date Sent: 2023-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My loan was transferred from Great Lakes to Nelnet. I submitted a payment on XX/XX/XXXX to be paid/applied on XX/XX/XXXX. Nelnet has not posted the payment and is still showing it as pending more than a week later. This is unacceptable.
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Payments made to Nelnet are not being processed nor is the amount owed being updated to reflect the payment. Their own policy states this will be completed within 48 hours. Its been over a week, and the payment is processing. Cant get anyone to answer a call, Ive been on hold for almost 3 hours.
Company Response:
State: MI
Zip: 48220
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-25
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I consolidated my FFEFL loan with NELNET in XXXX in order to take advantage of the new XXXX XXXX repayment plan as advertised, after being advised by NELNET I'd be able to lower my monthly payments and repay or have my loan dismissed sooner. Now I may not qualify for XXXX or will I? I have been on the phone for XXXX hour and XXXX minutes without speaking to anyone. This is the 7th time I have called.
Company Response:
State: CA
Zip: 935XX
Submitted Via: Web
Date Sent: 2023-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A