Date Received: 2023-10-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Currently, my student loans has been changed to a new loan provider. From Greatlakes to Nelnet this year of XXXX. At this point, my account has been targeted for harassment. My account with the server was just recently billed from my college institution XX/XX/XXXX and so on. Every since then, I am being charged interest rates everyday. I have been checking my account every since college reimburstments went out XX/XX/XXXX to make sure I am being billed the correct amounts and that I am not being over charged. On XX/XX/XXXX, I recieved a letter from them stating that they have set the interest rates to 0 % for the month of XX/XX/XXXX through when the payment pause ends. The letter also states that they have placed my loans in a payment pause for the period of XX/XX/XXXX through the payment pause ends. I checked my account four times in during XXXX and XXXX of this year and all four times interest rates in the amount of {$68.00}. XXXX have been charged to my account between XX/XX/XXXX - today and {$290.00} more and I need it to stop.. I tried calling and was put on hold for an hour and then disconnected after waiting. At this moment, they are not taking emails or phone calls. They will not answer the phone or except any emails or messages on social media. Please review the websit email message. https : //nelnet.com/nelnetforms/emailus I will also like to mention that the company has a code of conduct policy they are failing to follow. https : //nelnetinc.com/code-of-conduct/ please consider. The new company has also been targtng my credit report score by reporting new balances as new accounts. It's dishonesty to pull my XXXX XXXX down that's been in good standard for over 12 years now and it needs to stop immediately. Again, my account with the new company has been targeted and monitored for harrassment, overstatements to negetively affect my credit score and loan interest rates and I need it to stop maliciously attacking my years of good reputation immediately.
Company Response:
State: MN
Zip: 56560
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: I had multiple Parent Plus loans through Nelnet for 3 all of my children. At the beginning of covid in XXXX I had to file for XXXX XXXX bankruptcy because of decreased salary. My student loans were paid from my monthly payment as well as the rest of my debt. My payments. My total monthly payment to my Trustee is {$630.00} until the end of the agreement in XXXX. {$440.00} of that {$630.00} went to Nelnet to pay my student loans. So with that being said, with the Federal government 's new repayment plans/forgiveness, I called Nelnet and spoke with an agent to see if my Parent Plus loans ( 10 different loans in all ) labeled XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ). The agent told me that the only way I could qualify was to consolidate all 10 loans into one. I told her I was in XXXX XXXX, she said that had no reflection on my bankruptcy. So I filled out the form on studentaid.gov. Now I have a consolidated loan that became due on XX/XX/XXXX. Nelnet show I owe {$950.00} knowing I am in bankruptcy until XXXX I have applied for all the income driven an available programs and nothing qualifies. I feel I was misled and feel like I am in a worse situation then when I started. All I ever wanted was my children to get a good education and now I am suffering.
Company Response:
State: MD
Zip: 21740
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Nelnet has processed multiple IDR change applications to switch me to the SAVE program. With the first two attempts, they requested pay stubs for proof of income. I provided the pay stubs, not considering why they were asking, and they calculated my payment amount based on estimated gross income. I realized what they had done when I saw the payment amount was about 40 % higher than it should have been. I called Nelnet to ask why they would not use my XXXX tax information. They claimed that the application they received from studentaid.gov noted that my income had decreased, so they required pay stubs and could not use tax returns. I reviewed the applications from studentaid.gov and confirmed the response regarding a decrease in income was clearly marked " no. '' Nelnet did process a verbal application over the phone in XXXX and estimated a payment amount appropriate to SAVE guidelines and XXXX. Now they have finally processed the application and the payment amount is again based on gross income, the same as the first application. They also placed me in administrative forbearance until XXXX, which I did not request. After more than two months of back and forth with Nelnet, I am in a worse position than I would have been had I never submitted a single application for switching to SAVE. I will spend hours more on the phone, trying to speak with someone who can assist, and there clearly is no guarantee of an appropriate outcome.
Company Response:
State: NE
Zip: 68046
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-05
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: For months now, I have been patiently waiting for my account from XXXX XXXX XXXX to merge to my Nelnet account. But now, when I try to login, it says " user not found. '' But I am certain I created an account. And I am also certain that I'm putting my credentials in correctly. I proved it by adding my social security number and date of birth and it still says that there's no account found. And I know I've logged into it before when I first initially created the account before the merge process. Every time I try to call Nelnet, there is an egregiously long wait. At XXXX point, I waited more than XXXX hours and finally hung up because I have important things to do with my time then to wait and try to correct an issue that they themselves created. I have been trying desperately to either put my account into forbearance, or to have the lowest payment possible because I don't have a job at the moment. But thanks to their messed up system and a lack of customer service, interest keeps accruing and it is unfair to me that they are seemingly trying to steal money from me by forcing interest to keep accumulating. I feel as though they should offer me some sort of compensation in the way of waving a couple of months of payments or something because this has been more stress than I can take.
Company Response:
State: OH
Zip: 44102
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: My student loans serviced by XXXX XXXX were sold to Firstmark in 2022. XXXX XXXX had applied Servicemembers Civil Relief Act interest cap of 6 % to my loans based on me being a dependent of an XXXX XXXX servicemember. I am not the servicemember, but XXXX XXXX honors this for dependents. When loans were sold to Firstmark without my informed consent, Firstmark erased the SCRA status on my loans and raised my interest rates. They are variable, so now they are nearly double what they were last year. I've called multiple times to ask for my interests rates to be lowered based on the status of the loans when they were sold to Firstmark, but Firstmark has refused saying I don't meet the qualifications under SRCA. I agree. However, my original lender did apply this to my loans and it should not have changed when they were sold. This is predatory.
Company Response:
State: CT
Zip: 063XX
Submitted Via: Web
Date Sent: 2023-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My loans are serviced through Nelnet, and I submitted a payment that should have gone through on XX/XX/23, but it finally processed XX/XX/23, with the interest still being charged on the original loan balance for those four days before the payment ( basically, I'm being charged more on interest than I should ).
Company Response:
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My student loan servicer is currently Nelnet, as it was changed from the company Great Lakes. I qualify for the XXXX repayment plan. I applied for the XXXX repayment plan in XXXX, on the federal student aid government website. On the federal student aid website it states that my application was processed and this direct quote : '' Your loan servicer ( XXXX ) has ( have ) completed their review of your application. '' On the Nelnet website it states that I am enrolled in the XXXX plan ( not to be confused with the XXXX plan, which is a different repayment plan ), which I never applied to or was enrolled in the past. I never received communication from Nelnet that my repayment plan had been changed to the XXXX plan. I called and was unable to communicate by phone due to hours long wait times. I sent a detailed email to Nelnet and was sent an automated email letting me know that no one would reply to my email as no one would be reading it. It directed me to try the Nelnet website and if my issue wasn't resolved by visiting FAQ on their website, to call their phone number. Placing an account on a completely different repayment plan than you applied to is unacceptable ; the terms of each repayment plan are all different and change the monthly payment depending on what repayment plan you are enrolled in.
Company Response:
State: WI
Zip: 53219
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My federal student loan servicer is Nelnet. My federal student loan repayment was due XX/XX/2023. I set up AutoDebit on my account on XX/XX/2023 and received a confirmation email. On XX/XX/XXXX, I checked my Nelnet account on XX/XX/2023 and saw a message that said that my account was past due. To avoid any issues, I paid the balance due because I was under the impression that the Auto Debit did not go through. On XX/XX/2023, the balance due was taken from my bank account. I checked my bank account again on XX/XX/2023 and saw that a duplicate payment was also taken from my account.
Company Response:
State: NY
Zip: 11364
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Nelnet received my application request XX/XX/XXXX and they have not updated it or reached out regarding any thing. I have tried calling and sat on hold for hours, I have tried emailing and have received no response. Payment is due XX/XX/XXXX and the amount due is not the correct amount. Interest is accruing way more than it should be. I have my application proof on federal student aid website. Nelnet also says on the phone menu that you should receive an update on application every 10 days. It also says you should hear something within 3 days of application. This is inaccurate information as there has been ZERO communication from Nelnet.
Company Response:
State: MA
Zip: 026XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been on hold for two days trying to reach Nelnet to pay off my school loans in full. The Nelnet website does not have any information on paying the loan in full. There is a payoff calculator, but no option to pay in full. Interest accrues daily, so I am being charged additional money for each day that this situation continues. This is not fair!! In addition, I can not spend hour upon hour on the phone. Please advise!
Company Response:
State: IL
Zip: 60098
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A