Date Received: 2023-09-06
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023, I contacted Navy Federal Credit Union after receiving a notification that {$1900.00} had been transferred out of a joint account with my son. I was told that someone had compromised my sons account and submitted multiple fraud claims ( online ) for legitimate debit card transactions and as a result Navy Federal gave a temporary adjustment credit for {$1800.00}. So, not only did Navy Federal allow the fraudulent activity, they then allowed continued fraudulent activity when those funds plus the {$130.00} already in the account to be immediately transferred out to another Navy Federal member account. I told them that this was all fraudulent activity and asked why wouldnt they have flagged this as suspicious activity? The compromised accounts were closed and new accounts opened. My son set up a new username and password and we were told that we would have to call back once the transfer fraudulent activity hard posted to file a claim. Navy Federal then reversed the credit they gave in the original fraudulent act and made the account negative those amounts. We called in to ask why this was done and were told that we requested it. That is not true. We called to report that the activity they allowed was fraudulent and then the transfer was fraudulent. On XX/XX/2023 when the transfer hard posted, we called back to report the fraud. We were told the investigation could take up to 10 business days. The account was not provided a temporary credit pending the results of the investigation. At this point, Navy Federal allowed the original fraudulent activity for the crooks to receive enough money to steal, then reversed the credit after we reported that this was fraudulent activity. This made the account negative - {$1700.00}. On XX/XX/2023, Navy Federal removed {$1000.00} from my personal savings to this account, but still has not provided a temporary adjustment during the investigation and has not responded and it has now been longer than 10 business days. A total of {$3400.00} is owed by Navy Federal. {$1900.00} they allowed to be transferred out of the account and {$1000.00} that they stole from my personal savings account without my permission, and my sons XXXX XXXX benefit received XX/XX/2023 in the amount of {$460.00}. As of today, XX/XX/2023, I have not received any communication from Navy Federal other than they had the right to transfer the money from my savings to my sons account because it was negative. They are the reason the account is negative and they are the reason its taken this long to resolve. The website states that a temporary credit is issued pending the results of an investigation when an account has been compromised and fraud reported. We did all the right things in reporting the fraudulent activity and are paying the price for Navy Federals lack of security measures.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I hereby dispute the current payment status and remark comment associated with my credit report for NAVY FEDERAL CREDIT UNION for a Credit Limit of {$9000.00}. The remark comment indicates " Payment after charge off/collection, '' and I believe that this information is inaccurate and does not reflect the true status of this account. The length of the placement in regard to my Payment History for Current Payment Status and Remark comment demonstrates that at all times the credit reporting agency and furnisher knowingly and recklessly violated the FCRA. I would like to clarify the following points : Payment History : Contrary to the remark comment, I want to emphasize that I have not made any payments on this account after it was Charged off or sent to Collections. Therefore, it is inaccurate to suggest that there have been any payments made in this regard to support a Current Payment Status as Charged off or sent to Collections. Current Status : While this account may have had a Charge-off or Collection status in the past, it is essential to note that it has been resolved, and there is no outstanding balance or active Collection effort related to this account. This would make the Payment History for Current Payment Status and Remarks being reported as Charged off or sent to Collections inaccurate and false. Considering this information, I demand that my credit report be updated to report only accurate account information in regard to my Payment History for Current Payment Status and Remark comment. I respectfully request that you immediately investigate and rectify the Current Payment Status and Remark comment associated with this account. It is crucial that my credit report accurately reflects the status of my financial obligations, and the current Remark comment is not only misleading but is not being accurately reported as required by law and is detrimental to my creditworthiness. In accordance with the Fair Credit Reporting Act ( FCRA ), specifically Section 1681s-2, I exercise my right to dispute any inaccurate information on my credit report. Please conduct a thorough investigation into this matter and provide a written response within 30 days, as required by law, informing me of the results of your investigation and any actions taken. Thank you for your prompt attention to this dispute. Failure to properly dispute this information pertaining to the Remark comment will result in a request to the IRS for a review of the missing 1099-C in support of Charge-off tax requirements. I anticipate the correction of the inaccurate current payment status remark comment on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30005
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I hereby dispute the current payment status and remark comment associated with my credit report for NAVY FEDERAL CREDIT UNION for a Credit Limit of {$4000.00}. The remark comment indicates " Payment after charge off/collection, '' and I believe that this information is inaccurate and does not reflect the true status of this account. The extended duration of the inaccuracies in my Payment History for Current Payment Status and Remark comment serves as evidence that the credit reporting agency and the furnisher knowingly and recklessly violated the FCRA. I would like to clarify the following points : Payment History : Contrary to the remark comment, I want to emphasize that I have not made any payments on this account after it was Charged off or sent to Collections. Therefore, it is inaccurate to suggest that there have been any payments made in this regard to support a Current Payment Status as Charged off or sent to Collections. Current Status : While this account may have had a Charge-off or Collection status in the past, it is essential to note that it has been resolved, and there is no outstanding balance or active Collection effort related to this account. This would make the Payment History for Current Payment Status and Remarks being reported as Charged off or sent to Collections inaccurate and false. Considering this information, I demand that my credit report be updated to report only accurate account information in regard to my Payment History for Current Payment Status and Remark comment. I respectfully request that you immediately investigate and rectify the Current Payment Status and Remark comment associated with this account. It is crucial that my credit report accurately reflects the status of my financial obligations, and the current Remark comment is not only misleading but is not being accurately reported as required by law and is detrimental to my creditworthiness. In accordance with the Fair Credit Reporting Act ( FCRA ), specifically Section 1681s-2, I exercise my right to dispute any inaccurate information on my credit report. Please conduct a thorough investigation into this matter and provide a written response within 30 days, as required by law, informing me of the results of your investigation and any actions taken. Thank you for your prompt attention to this dispute. Failure to properly dispute this information pertaining to the Remark comment will result in a request to the IRS for a review of the missing 1099-C in support of Charge-off tax requirements. I anticipate the correction of the inaccurate current payment status remark comment on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30005
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am writing to file a formal complaint against Navy Federal Credit Union regarding their denial of my request for complete copies of bank statements for the following joint accounts : Member Checking Account Ending in XXXX Membership Savings Account Ending in XXXX I have sought these complete statements to ensure responsible financial management and transparency, but Navy Federal Credit Union has consistently refused to provide them, depriving me of essential financial information.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85138
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been depositing this reoccurring checks from my employer for about 3 to 4 months now. I have a loan through this institution of about XXXX. I have been making on-time payments to my loan Ive been a member with the company for roughly 6 months to a year. After relay my current situation I was told by XXXX on XX/XX/XXXX at XXXX XXXX that my funds would be accessible by XXXX XXXX XX/XX/XXXX. By XXXX XXXX XX/XX/XXXX my phones were still unavailable. ALL of them leaving me to contain to wallow in a residence that does not have any power. XXXX XXXX claims no search conversation happened. I need to file a report
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98405
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-05
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: ON XX/XX/2023, THE NAVY SEIZED {$6900.00} FROM MY NAVY FED CHECKING ENDING IN XXXX. NAVY FED HAD NO LAWFUL AUTHORIZATION TO SEIZE THESE FUNDS. I WAS IN THE PROCESS OF COMING UP WITH A PAYMENT WITH NAVY FED BUT THEY TOOK UNLAWFUL ACTION WITHOUT MY CONSENT AND OR NOTIFIING ME OF THIS ADVERSE. ON XX/XX/, AN ADDITIONAL SEIZURE FROM MY NAVY FED ACCOUNT XXXX IN THE AMOUNT OF {$2600.00}. I MADE AN ELECTRONIC PAYMENT TO XXXX XXXX XXXX XXXX FROM MY NAVY FED ACCOUNT XXXX TO COVER MY DELINQUENT MORTGAGE. DUE TO THIS UNLAWFUL SEIZURE, I AM AT RISK OF LOSING MY HOME WHILE I AM CURRENTLY ON XXXX DUE TO A XXXX XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92592
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX, XXXX XXXX XXXX issued check # XXXX to XXXX XXXX for " XXXX '' written as " XXXX & XXXX/XXXX '' for an employee bonus, with the check being written from my business checking account. On XX/XX/XXXX, when my accountant was closing out my books in preparation for the XXXX Tax season, and noticed funds did not add up. After reviewing all checks, it was found that check # XXXX issues to XXXX XXXX had been altered by {$900.00}. I reached out to my bank, XXXX XXXX at XXXX Settlers XXXX XXXX, XXXX, VA XXXX, and asked for a copy of the deposit for the check and found that the amount on check # XXXX was changed to " XXXX '' and the written amount was changed to " XXXX XXXX & XXXX/XXXX ''. The check was deposited through " edeposits '' with Navy Federal Credit Union at XXXX, XXXX XXXX, XXXX VA XXXX on XX/XX/XXXXXXXX at XXXX. The deposit slip has the employees written name on the back of the check and his signature below it. My bank told me to " Here you go! I would suggest you file a police report or check with Navy Fed '', so I filed a police report sometime around XXXX of XXXX when I had time to catch up on all administrative tasks I was behind on. I am still waiting to hear back from the police report. On XX/XX/XXXX, I contacted Navy Federal Credit Union 's customer service, explained the situation, and was told my bank needed to issue a " hold harmless '' letter to Navy Federal for them to be willing to investigate it. It appears like this is something my bank may not be willing to do, and without it, Navy Federal said they can not look into it. I have copies of the check deposited, the carbon copy, the police report, the emails, and proof he altered it and signed/deposited it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23669
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-05
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I financed a XXXX XXXXXXXX XXXX with Navy Federal Credit Union and at the time I applied for the protection plan which covers loss of job and illness. I was XXXX XXXX out of the military at no fault of my own due to medical reasons and when I tried to say this to them I was supposedly not covered under the plan despite paying for it. I've been asking for a copy of the documentation to prove that I did and when did I, but they just put me on hold for over thirty minutes each time and hang up. I've only ever gotten confirmation of debt. I've called so many times the collection specialist put me on hold for thirty minutes each time and never answer. Aside from that I've spoken to at least 6 people today XX/XX/XXXX just to get to the bottom of things and countless times before that.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93306
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I submitted a fraud claim for multiples of transactions that occurred on my checking account on XX/XX/XXXX. Each representative I spoke with gave me an extremely rough time in steps to take and what to do in this situation. I had to figure out how to order a new debit card on my own, as well as how to even file a fraud claim on my own. XXXX rep processed multiple disputes on my account that now has my account in a negative status of over {$360.00} due to her error. I was credited provisional credits from a dispute she filed when it should have either been filed all together or just filed the correct way as a fraud claim. I requested confirmation or either copies ( via email ) for confirmation of claim submitted to which they refuse to send. They have only given me reference numbers which serve me no purpose. I need actual copies of the claim submitted for the police reports. XXXX XXXX has a XXXX liability for fraud and promises to credit account with provisional credit while you wait for claim to be resolved, which they advertise heavily on their website but they have refused to uphold this standard of practice for me and do not care to resolve my concerns. I have called every day over XXXX times per day to fix this as soon as I caught it. I can not sleep properly or eat with this disaster disrupting my life. I even applied for a line of credit to help with costs of living while I wait for this to get taken care of, and I was denied. I need some type of assistance to be given as soon as possible.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 19023
Submitted Via: Web
Date Sent: 2023-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-06
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: XXXX received certified letter in mailbox with card missing for certification from NFCU. Envelope stamped XX/XX/XXXX XXXX Notice. XXXX dated XX/XX/2023. Formally notified that mortgage holder NFCU is advising the loan is in default for failure to pay amounts due. I believe this is a retaliation for XXXX with CFPB, which was settled with a Heloc and paid with all amounts due through XXXX per the statement given by NFCU provided XXXX site. Reviewing the date the wire transfer made to NFCU from the funding account a credit of {$25.00} was applied to the principal of the mortgage on XXXX, the same date of this letter. The representative I spoke to today mentioned it must have been auto printed that morning of the XXXX. The question I have based off the data, it does not reference any other unpaid sums before the wire transfer took place in the afternoon, it references The loan payment and subsequent payments, plus late charges, fees, and other costs, was due on XXXX XXXX. As of the date of this notice, the total delinquency and reinstatement amount is {$25.00}, which consists of the following : Next payment due date XX/XX/2023 Current Monthly Payment {$1400.00} Total Monthly Payments Due {$0.00} Late Charges {$0.00} Other Charges Uncollected NSF Fees {$0.00} Other Fees {$0.00} Corporate Advance Balance {$25.00} TOTAL REQUIRED TO CURE DEFAULT {$25.00} This continues on for the rights to assess fees etc for the declaration of XXXX on XX/XX/2023.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 305XX
Submitted Via: Web
Date Sent: 2023-09-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A