Date Received: 2022-05-31
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My name is XXXX XXXX, and I am sending this request myself to address the inaccuracies on my Credit Reports. I have been patiently waiting on their response to the written requests I sent. However, any modes of response or coordination were not taken on their end. They have not complied with the Fair Credit Reporting Act, 15 USC Sections 1681i within the time allowed by law and continued reporting as unverified information which now, given all my attempts to address it directly with the creditor, as wilful negligence and non-compliance with federal statutes.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28213
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: on or about XX/XX/XXXX there were funds taking out of my checking account and that I spoke to nave federal as to why I made a agreement that the honored for XX/XX/XXXX in which I was read privacy notice .But every time my payment is due the never could honor the agreement .Going forward so on the XXXX of XXXX monies was put back on a XXXX every XXXX someone excess my account .monies was put back into my account only to take out for XXXX payment toward my go rewards credit card on XX/XX/XXXX again some XXXX took out XXXX. XXXX toward my credit card account in which it wasn't due until XX/XX/XXXX another payment was taking out in the amount of XXXX or XXXX My payment is for XXXX every month and also I made a payment eternal transfer from saving to checking and XXXX XX/XX/XXXX another payment was taking out and my in XXXX it was over XXXX dollars between my savings and checking on XXXX XXXX I was headed to XXXX XXXX and looked at my account to make sure I had moneys for my part and saw that it was XXXX I left in my savings and that someone from navy federal had access my account and took payment for XX/XX/XXXX that was not authorized none where as from XX/XX/XXXX I am not happy at this point because this has been a ongoing problem and hardship for me. at points and times there maybe deposit that family makes eternally they show up as some of the things that goes on with navy Federal to cover up other deposit entering into my account
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60432
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I informed Navy Federal Credit Union of my husbands unauthorized use of my credit for line of credit approval. My name is not on the checking account. I dont have and never had access to line of credit, but listed as a co borrower. I requested yo have my name removed due to unauthorized use of my XXXX, which Navy Federal Credit union refusal to remove off my credit
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23601
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XXXX, my NFCU refinancing was conditionally approved, Enclosure 1. Enclosure 3, on XX/XX/XXXX, XXXX XXXX, Mortgage processor, confirmed that underwriting requested my bank statements in homesquad. Enclosure 4, states the underwriter request my bank statements on XX/XX/XXXX. Enclosure, 6, on XX/XX/XXXX, via email shows the underwriters were in receipt of my bank statements with no request for me to mark up deposit from the business. Enclosure 5, I had a conversation with my loan processor and she made no mention of marking up bank statements to show show deposits in the business. I explained to the under that my business is not incorporated and does not have to be for a business on XXXX. I also explained to the underwriter that the 1099 -revenues reported by XXXX is in my name and not the business name. On XXXX, Enclosure 8, I complained about the lag time of them reviewing my information. On XX/XX/XXXX, Encloser 8 my processor asked for a bank statement with no mark up differentiating revenues from XXXX business versus other income. Enclosure 6, XX/XX/XXXX, my processor explains the profits & loss statements needed for the business and no mention of business statements via bank statements with markings for deposits.. On XX/XX/XXXX, 4 days before the interest rate expires of XX/XX/XXXX, my processor expects me to produce : 1.We will need a copy of your extension fi led for XXXX taxes we have the approval for them to be extended, but we will also need the copies of theextension request, which is also known as the Form 4868 and/or Form 7004. 2.3 months business statements because you do not have a separate business account for your business, the Underwriter requests that any business related deposit be marked accordingly on the bank statement so they can decipher between what business related and not. To try to helpmake this easier for you, I can send the bank statements to you via XXXX for you to save them and mark accordingly. If you have your XXXXStatement, just to cover ourselves, you can also add it in with them, since we have your Profi t & Loss now through XXXX. 3.Form 4506-C We will need to send a request for your XXXX tax transcripts, even though they have not been fi led. We just have to have confi rmati on the XXXX Tax Transcripts are not available yet. I have added the updated Form 4506-C for you to e-sign via XXXX for me to senda request to the IRS. 4.Your Credit Report is set to expire on XX/XX/XXXX because we will not be able to close by XX/XX/XXXX, we will need to re-pull your Credit Report. Do Ihave your authorizati on to re-pull your Credit Report for your fi le? 5.Lastly, I will need proof of your business entity I know you do not have to have a business license for your XXXX business XXXX therefore, could you provide me with the name of your business on XXXX so I can look it up and provide proof of it for the Underwriter? These demands are unreasonable based on the following : 1. I requested the extension form through XXXX XXXX and gave them the information stated the IRS approved the extension. I do not have to sign a form because the form was generated via automation for XXXX XXXX XXXX. See Enclosure 11. NFCU can contact the IRS to verify this information. 2.NFCU removed all of my uploaded bank statements from the XXXX file which is a deceptive, See Enclosure 2. Yet on XX/XX/XXXX the underwriters were in receipt of the bank statements, See Enclosure 6. 3. I requested an extension form the IRS in XXXX. See Enclosure 11. My processor never requested to me sign a form regarding the extension until XX/XX/XXXX. That's over 40 days after she was receipt of the extension email. 4. Throughout the process, the NFCU never required me to authorize a credit check in order to request the request the rate extension be extended. The rate extension has occurred at least 2X.I am aware throughout the refinancing process lenders check your credit at least 3 times. Since you don't have newly requested information from me, stating a request for rate extension is contingent with a credit pull is unnecessary since you stated you will not be closing by XX/XX/XXXX. 5. The profit & loss statements contain the business name which is the uploaded documents in XXXX XXXX XXXX, See Enclosure 2.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On the afternoon of XX/XX/2022 I took my check from work and deposited it in the Navy Federal Credit Union ATM located on XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, AZ XXXX. The check was for a total of {$6400.00} as it was represented on my bank statements. Now, my personal bank is XXXX XXXX XXXX XXXX but they are branched with Navy Federal so I stupidly decided to deposit my check there instead. That same day, I attempted to withdraw {$1100.00} but later realized the limit was XXXX so I cancelled the transaction and left it for another day. My check was put on hold for two days and finally it was released to me on XX/XX/2022. That very day, I visited the same ATM to withdraw {$500.00}. I did NOT withdraw anything more than that and the amount is posted in my checking statement records. I am confused and honestly APPALLED that Navy Federal would withdraw such a large amount of money, in the sum of {$6400.00} with NO warning or indication as to why it was done, especially without my consent. Please help me figure out why such a large sum was removed from my account as this is causing me mental distress. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85033
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: " I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you. "
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21207
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check on Tuesday XX/XX/XXXX i called XX/XX/XXXX to see when the funds will be available i was told they would be available that friday XX/XX/XXXX after XXXX on friday i checked my account the money wants there the check says posted but nothin is in my account i called the bank navy told me they were told by the federal reserve to put a 5 day hold on my check. i called the XXXX XXXX to verify the funds since that is who sent the check to get them to help they confirmed everything was done right on their side i called navy again and was told the same thing about the five day hold i then called the federal reserve where i was informed they can not tell the banks to put holds on checks they only handle the transactions and movement of the funds. navy has given me false information on several accounts and has done nothing to fix the problem im gravely disappointed and sadden by the the lies i have been told as well as with they customer service not to mention they had extremely long hold times and none of the reps were really understanding or trying to help they made me feel like i was the issue
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: On XX/XX/2022 Navy FCU acknowledged that the company is in violation of 15 USC 1692 ( a ) ( 2 ) conveying of information regarding a debt directly or indirectly to any person through any medium. Today XX/XX/2022 Navy FCU is still in violation of 15 USC 1692a ( 2 ) by reporting private information which is violation of 15 USC 1681 section 602A, to credit bureau, is still a form ( medium ) of communication. NAVY FCU is furnishing my private information to a consumer reporting agencies without consent to coerce me to pay an alleged debt is extortion. Collection of extensions of credit by extortionate means a violation of 18 USC 894 and carries a criminal liability of up to 20 years in prison.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: 36303
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: This is the initial e-mail that was sent to NFCU : To whom it may concern my name is XXXX XXXX, I have been with NFCU since XXXX. This credit union has assisted me in developing and maintaining my personal and business financial portfolio. Recently, XX/XX/XXXX I applied for a mortgage with NFCU. I was given my first pre-approval letter XX/XX/XXXX XXXX. I received an updated pre- approval XX/XX/XXXX XXXX. XX/XX/XXXX I received a revised approval to fit the purchase price of home XXXX. XX/XX/XXXX I received a updated pre-approval XXXX. In XXXX I along with my ( XXXX ) children and mother moved from our ( XXXX ) bedroom home in XXXX GA to an apartment in XXXX GA to save money and eventually purchase a home in XXXX Georgia . The goal was to save for ( 2 ) years then purchase. My journey to home ownership with NFCU started XX/XX/XXXX. I was assigned a loan officer and provided ALL necessary document request needed to generate a pre-approval letter. I was told several times throughout this process that my credit score, finances and debt to income ratio were where they needed to be and it was estimated that my debt to income ratio was right at XXXX percent. Throughout this process I made several solid attempts to purchase a home. Due to the quality of the market I lost several bids. On XXXX XXXX I successfully won a bid on XXXX XXXX XXXX XXXX XXXX GA XXXX. XXXX was that I utilized XXXX to provide all cash offer in addition to {$5000.00} option money. I also provided XXXX in earnest money and negotiated fees. The appraisal and inspection of the home was completed immediately. Because the home appraised for less than preferred, XXXX and my agent attempted to request a reconsideration of appraisal. In the interim, I was contacted by my loan officer and notified that my income was reviewed via underwritting, and it was determined that my income to debt ratio was 113 % and my loan was denied. Unfortunately, there was no opportunity provided to review debt, options or discuss income to ensure that all options had been exhausted. The issue that I have is, I have worked ( 2 ) almost ( 3 ) years as a independent business women and also maintained a full-time job to purchase a home for me and my family. I have sacrificed everything that provided pleasure and followed the appropriate steps needed to achieve home ownership. I was transparent and detailed about my needs, expectations and wants. I even asked for increase because I saw a opportunity. I know that the underwriting process, specifically income and debt review can be scrutinized and there maybe financial obligations to address at closing. I knew that my pre-approval was contingent on multiple factors. NAVY Federal Bank operating as a not for profit, mission is to make members financial goal priority. my issue and complaint is that I do not believe MY financial goals have been consider nor are they a priority. Im currently locked into a contract that I cant fulfill and therefore have been put in a position to forfeit XXXX. I do not think that my application was handled with care and my ultimate goal in mind. My estimate was 63 % off, statistically speaking this would not be considered an estimation, more so a quote. If the home was added to the raw data including debt provided and income my loan officer should have projected that the home alone without my debt would have put me at or around 63 % debt to my income. When I submitted my income simple math would have provided my total earnings. Confirming that all earning were provided without the ability to increase that number and only remove for deductions, simple math would have provided highest possible monthly and yearly earning. I was told that the average over the years was utilized to calculate income. Again, looking at this raw data this would have provided indication that I was no where fit to qualify for XXXX. What I find most interesting is that I was told the underwriters did not provide explanation or detail- just denial. However, my loan officer was able to move around numbers to see if it would change my DT from 113 %. If there was no information provided How was it possible to move around numbers? My Loan officer had the same numbers available to her before and after underwriting, therefore she should have known that my DT would be around/at 113 %. The role of a loan office is to evaluate, authorize, or recommend approval of loan applications. Processing applications at nearly 63 % over what is required to approval a loan would mean that the loan officer does not have the necessary skills to determine such factors. The worst part about this entire ordeal, is Im expected to wake up everyday knowing my life savings is GONE. Im supposed to wake up every day and just start over. I have been in complete shock, disgust and have had several breakdowns within the last 24 hours, all while trying not to cry in front of my children. How can this just happen and the only thing I receive is a Im deeply sorry XXXX XXXX, make sure you contact your agent. I would accept a denial and would walk away- no problem. But I lost XXXX! How could things be so drastically different and red flags not occur during the process? I can not just accept that I lost XXXX and that is it. I am asking that someone please reach out to me, Im not okay. Im human and this hurts bad. Someone is going to read this. I just ask that you please reach out to me. I know this is a professional entity, I get that. I know that business is business. But this is not ethical, these types of occurrences dont just happen. The very bank that has helped me reach my financial goal has played a major role in the loss of my savings. MISSION : As a member-owned and not-for-profit credit union, Navy Federal 's mission is to always put members first. Each area of the credit union operates with the same purpose in mind : making members ' financial goals the top priority Navy Federal Credit Union has contacted XXXX XX/XX/XXXX and terminated all contracts with XXXX due to lack of understanding.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: THIS COMPANY CHECKED MY CREDIT REPORT WITHOUT MY PERMISSION. THERE IS A STATEMENT ON MY CREDIT REPORTS THAT STATES TO CALL ME AND MY NUMBER IS LISTED FOR THEIR USE TO CALL ME, I DID NOT APPLY FOR ANY CREDIT FROM THESE COMPANIES. I AM A VICTIM OF IDENTITY THEFT. ALL THREE CREDIT BUREAUS KNOW THIS. THIS IS WHY THERE IS A FREEZE ON MY CREDIT REPORT. HOW THEY GOT INTO MY REPORTS I DON'T KNOW, MY CREDIT IS BEING CHECKED FOR SOMEONE ELSE. THIS IS IDENTITY THEFT.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: 35126
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A