Date Received: 2022-10-31
Issue: Other transaction problem
Subissue:
Consumer Complaint: Blessings here is a detailed explanation of what happened as well as the correspondence with my legal team about the issue and all attachments in reference to the situation. Please help me iam in need of your help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! XXXX XXXX XXXX XXXX ( Transaction Details and Information ) Navy Federal XXXX, Listed are the conversations with the other firm detailing the events that took place along with transaction details and business information. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Va XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX to XXXX XXXX XXXX, approximately between the hours of XXXX and XXXX I received a call from the Navy Federal disbursement department in regards to a request to send a {$50000.00} wire transfer from XXXX XXXX from XXXX XXXX. I immediately denied the request for {$50000.00} as well as explained to the representative exactly what the situation was with XXXX XXXX and the service was already rendered and that I also would like to request a transfer of {$45000.00} from a wire we sent to XXXX XXXX XXXX XXXX. Instead of doing what I asked she does the exact opposite and sends XXXX XXXX {$45000.00} instead of requesting to have it sent back. She also stated that she had denied the {$50000.00} and that the {$45000.00} would be returned within 15 minutes. I waited 15 minutes before I went online to check. When I checked I noticed a pending transaction of {$45000.00}. I immediately called Navy Federal to correct the situation and went through a whole day of frustration with them trying to figure out how to correct the process and being passed on from representative to representative until I finally reached the disbursement department XXXX who gave me her personal contact information listed below. She assured me she would do everything in her power to retrieve the funds being that it was an error on their part. She also stated that they have put in several requests to the federal reserve that the funds were sent in error and for XXXX XXXX to return the funds. I also called XXXX XXXX who couldn't tell me much, however the representative did state that in such circumstances the funds should be immediately sent back once notice is received. I then immediately called the disbursement manager to inform her and she urged me to give them until Friday of this week to go through the process of retrieving the funds. So here we are at this point still waiting on the return of the funds. If there is any additional information that you may need please do not hesitate to give me a call or email. Thank you so much you are greatly appreciated. Navy Federal XXXX XXXXXXXX XXXX XXXX ) XXXX XXXX - XXXX ( XXXX ) XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX to me XXXX, I didnt hear from you by end of day Friday, so I am assuming the wire was returned as you had hoped. Please confirm if this is true. Thanks XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX to XXXX XXXX XXXX, Unfortunately it's not true. They haven't returned the wire. However they did call 2 hours after they said they would. They said that they would call at XXXX and didn't until XXXX Friday. The disbursement department XXXX XXXX XXXX said that they have communicated with XXXX XXXX and they were very vague but able to insuate that they were having delays and haven't received the funds yet. So Navy Federal requested more time to retrieve after the holiday. So I gave them until the end of Tuesday evening. Thank you for following up. I will give you a call tomorrow to give you an update. XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX to XXXX XXXX, XXXX. Please give me a call when you get a minute. Iam trying to stay sane. They haven't sent the wire back yet. XXXX XXXX XXXX Attachments Tue, XX/XX/XXXX, XXXX XXXX to XXXX XXXX XXXX, I was able to get an audio recording however she was careful with her words. I did manage to get a few solid points across. at XXXX she agrees with " XXXX XXXX '' when I state that I never said return to the other bank. At XXXX she suggested seeking legal advice and at XXXX she said she did everything possible. Also on the audio from the day of the event I stated my intentions very clearly. Everything is on the recorded audio call from the day of the event that we need to prove the case. It boggles my mind how she blatantly did the opposite of what I requested. I put the audio in the attachment. Please give me a call when you can. Thanks. XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX to me XXXX, I got this and listened to it. I am going to give you a call in a few minutes. Our last call was breaking up. XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX to XXXX XXXX, talk to you then. XXXX XXXX XXXX Wed, XX/XX/XXXX, XXXX XXXX to me Dear XXXX, It was a pleasure speaking with you today. As discussed, please reply to this email with the substantiating documents and/or statements for all the wire transfers between your Company and XXXX XXXX. Please send the documentation supporting the following transactions : XXXX. XX/XX/XXXX transfer of {$45000.00} from XXXX XXXX XXXX. XXXX XXXX, XXXX transfer of {$50000.00} from XXXX XXXX XXXX. XX/XX/XXXX transfer of {$45000.00} from XXXX XXXX XXXX. Documentation supporting your transfer of that ~ {$45000.00} back to XXXX XXXX XXXX. Documentation indicating that the bank returned the additional {$45000.00} to XXXX XXXX If you have a copy of the written wire request form that you physically complete at the bank for item # XXXX, please attach that as well. I look forward to receiving your documentation and getting this letter over for your review. Thank you! XXXX XXXX XXXX Attachments XX/XX/XXXX, XXXX XXXX to XXXX XXXX XXXX, it was a pleasure speaking with you today as well. In the attachments are the documents you requested. In going back through all the old transactions I discovered that they made an even bigger mistake. I was confused because Navy Federal stated it was {$45000.00} sent in XXXX of XXXX by XXXX XXXX however there was not ever {$45000.00} sent in XXXX of XXXX by XXXX XXXX I don't know where the Navy Federal representative got that information from? Here is the timeline to coincide with the attachments : there was {$50000.00} sent on XX/XX/XXXX and another {$50000.00} sent on XX/XX/XXXX in which all services were rendered and XXXX XXXX was paid the proceeds, most of it through Navy Federal as well. Then there was another {$45000.00} sent on XX/XX/XXXX in which we sent back to XXXX XXXX on XX/XX/XXXX with the promise to be repaid by XXXX XXXX through proceeds from her music and brand and on XX/XX/XXXX is when we received the phone call from Navy Federal about the request from XXXX XXXX to reverse a {$50000.00} wire from XXXX. I immediately stated I do NOT approve and to NOT send the funds however to send back the XXXX that we sent to her on XX/XX/XXXX instead she did an unauthorized transaction sending another {$45000.00} which went to XXXX XXXX when I clearly stated I do not approve of sending her anything on a recorded audio. I can also give you physical copies of any paperwork you may need, need be. Please feel free to give me a call at any time if you have any further questions that may help things moving forward. Thank you, you are greatly appreciated. XXXX XXXX XXXX XXXX XXXX attachment Scanned by XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX to me Dear XXXX, Based on the documentation, XX/XX/XXXX deposit by wire {$50000.00} XX/XX/XXXX deposit by wire {$50000.00} XX/XX/XXXX deposit of {$45000.00} XX/XX/XXXX wire to XXXX XXXX of {$44000.00} representing a refund of the majority of the funds paid on XX/XX/XXXX. I have the wire transfer receipt, but do not see the transfer indicated on the screen shots of the bank transactions that you sent. Did that money you wired back come from a different account? XX/XX/XXXX transfer by wire {$45000.00} Is there documentation indicating where this money was transferred to? Please confirm this was the transfer done by NFCU without authorization. XX/XX/XXXX call by NFCU to you Is there another reversal or transfer out after XX/XX/XXXX? Please advise. Also, is there a way you can send the actual statements for the months with the pertinent incoming and outgoing wires? I can redact ( XXXX out ) the other statement information that is not relevant to this matter with the wires. Thank you! XXXX XXXX XXXX Attachments XX/XX/XXXX, XXXX XXXX to XXXX, XXXX XXXX, XXXX yes the wire of {$44000.00} sent on XX/XX/XXXX was for the {$45000.00} sent by XXXX XXXX on XX/XX/XXXX. It was sent from the business checking account I have put pdf files of all statements pertaining to this situation in the attachments. Also the deposits went into business savings and then we transferred it to checking to send back. It's {$44000.00} because they charged a fee to send it and said we had to come in person to send it. Which I am curious to know why that wasn't the protocol this time. I put that statement in the attachments as well. There wasn't any other transactions to XXXX XXXX after the mistake that was sent on XX/XX/XXXX. Also i sent another audio recording that will be helpful in the attachments I had to send in a separate email the file was to large. Its a recording of XXXX XXXX the XXXX XXXX. XXXX. In the new audio at XXXX - XXXX She states the original reason they called and that an error was made at XXXX - XXXX she states that the specialist I spoke with at the call center only new the basics about wires and wasn't knowledgeable enough to handle the situation at XXXX she admits that I said, have the wire returned to me. Also there isn't any documentation of where the funds were sent I haven't received a receipt or anything and the wire was on XX/XX/XXXX not XX/XX/XXXX, XX/XX/XXXX is the unauthorized wire date. If you have any questions please do not hesitate to call or email in response. Thank you. 4 Attachments Scanned by XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX to me, XXXX Dear XXXX, Thank you, I am printing these now. I anticipate having a draft letter to you to review tomorrow morning. Best, XXXX XXXX : Response to Demand Letter of XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 7 days ago ) to me, XXXX, Front XXXX, We finally received a response from Navy Federal Credit Union. They attached the audio requested. There are some hurdles we need to discuss that make this a more difficult situation than anticipated and I think we should meet in person regarding the best way forward. First, the employee states that the return request is for a wire " deposited into your account '' on about XX/XX/XXXX, and asked if you wanted it returned. You respond with a strong no. She then states she will stop the request for that wire, but then asks you about returning the funds of {$45000.00} which were sent to you, to which you say to do. We know you meant to return the funds you refunded to her from you, but that was not how the employee phrased it. Further, she says she will work on the return of the funds and asked you to clarify that they are the funds you received on XX/XX/XXXX, to which you say yes. She then states to you that you will see that wire debited to which you say ok. The word debited should have been a tip off to the misunderstanding. However, she never clarifies which account number which she should have done. Further, the confusion of whether or not you received funds on XX/XX/XXXX and XX/XX/XXXX are in question. There are plenty of mistatements on both sides of this conversation and we need to decide how to proceed. At any rate, let me know your availability over the next few days so we can put together the best response. Thanks! XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX From : XXXX XXXX XXXX Date : Fri, XX/XX/XXXX at XXXX XXXX Subject : Response to Demand Letter of XXXX XXXX XXXXXXXX XXXX To : XXXX XXXX Cc : XXXXXXXX XXXX XXXX Good Afternoon XXXX XXXX, My name is XXXX XXXX, and I am an assistant general counsel for Navy Federal Credit Union. We are in receipt of the demand letter you sent on XX/XX/XXXX. As requested, attached is the recording of the call on XX/XX/XXXX between XXXX XXXX and our employee, XXXX. ( As a note, we have redacted XXXX XXXX personal identifiable information. ) As you will hear, XXXX XXXX explicitly told our employee to return the {$45000.00} wire. Our employee acted as directed by XXXX XXXX ; this was not an error made by our employee. Accordingly, we can not do anything on our end to return the funds, and the recipient of the wire will have to initiate the return. Please let us know if we can be of any further assistance. Thank you, XXXX XXXX XXXX XXXX XXXX Navy Federal Credit Union XXXX XXXX XXXX XXXX | XXXX, Florida XXXX Direct : ( XXXX ) XXXX | Cell : ( XXXX ) XXXX XXXX Confidential Notice : This email may contain information and material that is confidential, privileged and/or attorney work product which, along with any attachments, is intended for the sole use of the intended recipient. If you are not the intended recipient, any review, reliance, use, copy or distribution by others or forwarding without the express permission is strictly prohibited. If you received this communication in error, please notify the sender and Navy Federal Credit Union immediately by telephone at XXXX and permanently delete this email and all back up copies from your system. Thank you. XXXX attachment Scanned by XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 7 days ago ) to XXXX, XXXX, Front Thanks for the update. Iam available anytime this week. Let me know what works for you and I can adjust my schedule. XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 7 days ago ) I can do tomorrow between XXXX or Thursday between XXXX or Friday XXXX. Let me know what works for you. Thanks XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 7 days ago ) Tomorrow at XXXX XXXX works for me. Thanks you. XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 7 days ago ) Ok, see you then. XXXX XXXX XXXX XXXX XX/XX/XXXX, XXXX XXXX ( 7 days ago ) to XXXX XXXX see you then.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23505
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: hello i have a couple things i want wiped off of my credit because i am not resposible for opening these accounts. There is a autoloan and credit card with navy federal XXXX XXXXXXXX XXXX. There is also a personal loan with XXXX XXXX. that took place in XX/XX/XXXX. XXXX there is an overdue XXXX account with alot of late payments that i had nothing to do with from XXXXXXXX XXXX that i need off. It was opened XX/XX/XXXX. There is also a dent buyer account that is {$500.00} past due on my experian report, from XXXX XXXX XXXX ( XXXXXXXX XXXX ). I would like all of these that arent mine wiped off, and any other accounts that i didnt list to stay on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23455
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had to change my checking account was hacked by a XXXX XXXX all set with my account but they could access my social through my banking.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: RI
Zip: 02891
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On or around XX/XX/2021 a fraudulent secured loan was opened in my name at Navy federal credit union. I have made several attempts to resolve this matter but this bank continues to report this fraudulent account to the credit agencies.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WI
Zip: 53206
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I have recently been educated about the Consumer Credit Laws and TILA. I entered into a contract with Navy Federal Credit Union on XX/XX/21 for a car loan for a total of {$19000.00}. To date I have paid {$5400.00} on the principal. Per 16 CFR 433.2, Navy Federal Credit Union excluded the federally mandated provision in at least ten point, bold face, type " ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECTTO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THESELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THEPROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEEDAMOUNTS PAID BY THE DEBTOR HEREUNDER. '' See contract attached. They were notified on two separate occasions, both notarized by a Florida Notary Public, of their violation of the law and did not provide a response within 20 calendar days of receipt of notice, per 12 CFR 1026.15 ( b ) - ( Regulation Z ). Per Regulation Z they are required to repay me any monies paid towards this loan and I would keep the collateral ( vehicle ). I have attached proof of notification and receipt. I am requesting that the CFPB contact Navy Federal Credit Union ( and their registered agent ) regarding my requests to respond to my notice of recission and affidavit of truth sent to them.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33578
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-30
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Refinance Loan Application Dispute Since XX/XX/XXXX, Navy Federal has held a first mortgage on my residence located at XXXX XXXX XXXX XXXX, XXXX XXXX, FL XXXX ( hereinafter, the Property ). On XX/XX/XXXX, I submitted a refinance application with Navy Federal to refinance the first mortgage loan on the Property. My primary source of income is XXXX, XXXX ( hereinafter, XXXX ), a company that I have owned and operated since XX/XX/XXXX. I have been a W2 employee of XXXX since XXXX. When I applied for the mortgage loan with Navy Federal in XXXX, XXXX was my ONLY source of income. With respect to XXXX, I spoke with XXXX XXXX at the beginning of the application process for the refinance, and specifically expressed my desire to have my qualification reviewed solely based on my W2 Income status with XXXX. I did not want my ownership in the LLC to be considered. XXXX advised that this would not be a problem and this was the normal for most business owners. On or around XX/XX/XXXX, I received a request to e-sign various documents in relation to the refinance application. I noticed the following errors : - My address was listed as XXXX XXXX XXXX XXXX, XXXX, FL XXXX- The subject property address was listed as XXXX XXXX XXXX XXXX, XXXX, FL XXXX XXXX XXXX XXXX XXXX, XXXX, FL XXXX was the rental property in which I resided in XXXX when I applied for the initial mortgage loan with Navy Federal. I have never owned any interest in the property located at XXXX XXXX XXXX XXXX, XXXX, FL XXXX and I never had a mortgage loan with Navy FederaXXXX on the property located at XXXX XXXX XXXX XXXX, XXXX, FL XXXX. I immediately asked Navy Federal to correct this error. At this point, my understanding is that Navy Federal created a new loan application with the correct address. I later learned that the notations regarding my preference to omit my ownership in XXXX, were not carried over to the new application. On XX/XX/XXXX, Navy Federal requested the XXXX and XXXX tax returns for XXXX. When I asked why this information was needed, in light of the fact that I only wanted my W2 income to be considered, the response received from XXXX XXXX was I have informed that information to the underwriter up front. I believe your underwriter still needs those tax returns to verify your salary. On XX/XX/XXXX, I received the following message from Navy Federal : 1. Business returns appear to be incomplete for XXXX. Unable to determine percentage of ownership. Need XXXX which will detail names and ownership percentages. Underwriter understands borrower does not want to use XXXX income from business ; however, it must be reviewed as it's his primary employment. Confirmed with senior underwriter. A review of Form XXXX reveals that this form is submitted to the IRS by certain entities with total receipts of {$500000.00} or more. I confirmed with my tax preparer that the returns submitted to Navy Federal were complete and that we did not submit an XXXX because we did not have receipts of {$500000.00} or more. I relayed this information to Navy Federal and was again told that my return was incomplete and asked to submit an XXXX. When I again asked why this form was being requested in light of the fact that I did not want to have my ownership of XXXX considered, to which the response was that Navy Federal needed to verify the ownership percentages in order to consider the W-2s. This raises a huge problem because an XXXX only shows an officers name, social security number, percentage of time devoted to the business, PERCENT OF STOCK OWNED, amount of compensation. As an XXXX, XXXX has membership interests. There are no stock shares in existence for XXXX, therefore even if the document requested by Navy Federal did exist, it would not serve the stated purpose expressed by Navy Federal to verify the ownership percentages. Throughout the loan application process, I repeatedly asked Navy FederaXXXX what other documentation could be provided to meet the ownership verification requirement. I specifically asked if a notarized document submitted by my business partner would suffice. To this day, Navy Federal has failed to inform me of any alternate document that could be used to meet the requirement. Multiple times I had conversations and emails with XXXX XXXX when I asked if a notarized document would be sufficient and she told me it was not necessary and to hold until this document was sent to her team to discuss with underwriting. XX/XX/XXXX I spoke with XXXX XXXX the supervisor to XXXX and XXXX who still could not give me a proper answer on what document would be needed or sufficient to prove my ownership being less than 25 % in XXXX. On XX/XX/XXXX, my loan application was denied for the following reasons : 1. Unable to verify employment. At XXXX XXXX on XX/XX/XXXX, XXXX XXXX confirmed receipt of verification of employment from my business partner XXXX XXXX and advised that she was submitting the verification to the underwriter that night. 2. Length of employment. I have been a W2 employee of XXXX since XXXX. This was confirmed by Navy Federal during my XXXX loan application. Additionally, all tax returns and paystubs submitted to Navy FederaXXXX reflected the length of employment going back as far as XXXX. As of today, Navy Federal has failed to clarify this basis of denial. 3. Credit application incomplete. The only document that was requested and not provided was the non-existent XXXX. Despite my repeated written and verbal requests, Navy Federal has failed to provide me with alternate documentation that I may submit in lieu of an XXXX. I immediately appealed the denial. In response to my appeal of the denial, Navy Federal has advised as follows : 1. Unable to verify employment. member may not have XXXX, but underwriting does need something to support what his ownership percentage is. While an XXXX XXXX verify compensation to an officer, it is not the only method of employment verification. I have been a W2 employee of XXXX since XXXX. This was confirmed by Navy Federal during my XXXX loan application. Additionally, all tax returns and paystubs submitted to Navy Federal reflected the length of employment going back as far as XXXX. Further, my business partner verified employment, as confirmed by XXXX XXXX on XX/XX/XXXX. Other than the non-existent XXXX, Navy Federal has not requested any other documentation to verify my employment with XXXX. 2. Length of employment. As of today, Navy Federal has failed to clarify this basis of denial. I have provided them with paystubs, tax returns and bank statements. 3. Credit application incomplete. member may not have XXXX, but underwriting does need something to support what his ownership percentage is. Again, the only document ever requested by Navy Federal is a non-existent XXXX, which would NOT show ownership percentages of an XXXX, even if it did exist. Navy Federal refused to advise of any alternative documents that would be accepted in lieu of an XXXX. All correspondence is in email, recorded phone calls and text messages. As a result of Navy Federals failure to properly review my loan application, I was compelled to secure financing through XXXX Mortgage at a higher interest rate. - My interest rate with Navy Federal would have been 4.875 % - My interest rate with XXXX Mortgage was 5.99 %, which I ultimately bought down to 4.99 %. - I would have bought my Navy Federal Mortgage down to 3.5 % The total loss incurred over the life of the new loan as a result of Navy Federals failure to properly review this loan application was {$100000.00}. I have been a loyal member of Navy Federal Credit Union since XXXX. At this time, I am seeking to be made whole by either a payment of the incurred loss of {$100000.00} or a refinance through Navy Federal at 4.875 %, and the additional {$15000.00} in which I will buy down to 3.5 %. Additionally, if the loan is refinanced, I expect Navy Federal to pay for any and all closing costs, as I already paid closing costs for the refinance that was completed with XXXX due to Navy Federals willful negligence.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33064
Submitted Via: Web
Date Sent: 2022-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: XX/XX/2022 I initiated a consumer credit transaction with my SSN also referenced by congress as a credit card, pursuant 15 USC 1602. The purpose of this consumer credit transaction was to obtain a credit card, After I was invited to initiate a consumer credit transaction from NAVY FEDERAL I was denied my open-ended credit. I sent a certified letter to the company that was signed and has a return date of XX/XX/2022 with my request that the department reassess my consumer credit transaction/application and approve my application as a denial is unlawful, goes against congressional law and makes their organization civilly liable for for non-compliance pursuant 15 USC 1861o , 15 USC 1640, 15 USC 1691e and have not received any response.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MI
Zip: 48180
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: To Whom this may concern, The wire transfers that occurred between me and XXXX XXXX was for a business transaction. He portrayed himself to be part of an elite group called the XXXX and that was not the case. I have tried to email and contact the individual for some time now with no results. I would like for this individual to not me able to scam anyone else as I have been and please do not allow this individual to send any more wires in the future. I was not aware of this beforehand or I would have not conducted business with the individual. The wire total XXXX plus, and since I am protected by the CFPB and also the FDIC I would like to resolve the issue as soon as possible. Also note that the account in which the fund was pulled out is no longer an account with navy federal due to another
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 761XX
Submitted Via: Web
Date Sent: 2022-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, this creditor has violated my rights under 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604a section 2 also states that a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666b a creditor may not treat a payment on a credit card account an open end consumer credit plan as late for any purpose.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 314XX
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-27
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: As someone who lives paycheck to paycheck, it is already difficult to make ends meet. Navy Federal Credit Union makes it even harder with their non sufficient funds fee of {$29.00} every time someone tries to debit money from my account that I dont have. Transactions as low as {$1.00} attempting to come out of my account, have cost me hundreds of dollars in XXXX fees, instead of declining a transaction like they would do if I was in a store and did not have enough money for the transaction they just keep charging my already negative account {$29.00} repeatedly. They dont even pay the charge that tried to come out, which usually is the case with overdraft. So not only does the charge decline, not get paid, I in addition to that owe my bank now as well. Its not right, its not fair, and its creating more debt and less money for bills and food. On top of that they charge an additional dollar for using an ATM that is not one of theirs, so if I need {$20.00}, I have {$25.00}, the ATM charges me {$3.00} for their fee, then my bank charges me another dollar on top of that as what feels like a punishment. These things cost XXXX XXXX nothing, but me the account holder everything. How are these fees legal?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30260
Submitted Via: Web
Date Sent: 2022-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A