Date Received: 2023-03-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: IN ACCORDANCE WITH THE FAIR CREDIT REPORTING ACT XXXX ACCOUNT # XXXX, HAS VIOLATED MY RIGHTS. 15 USC 1681 SECTION 602 STATES I HAVE THE RIGHT TO PRIVACY. 15 USC 1681 SECTION 604 A SECTION 2 : IT ALSO STATES A CONSUMER REPORTING AGENCY FURNISH AN ACCOUNT WITHOUT MY WRITTEN INSTRUCTIONS. 15 USC 1666B : A CREDITOR MAY NOT TREAT A PAYMENT ON A CREDIT CARD ACCOUNT UNDER A OPEN-END CONSUMER CREDIT PLAN AS LATE FOR ANY PURPOSE
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 10460
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am frustrated with Navy Federal Credit Union, the mismanagement and holds m of my checking account deposits, refunds, misinformation on deposit slips/ cashiers check and holds on my account when I receive money. It takes about 2 weeks before pending credit or hold on checking account is released making me moneyless. I tried talking to them but they lied and can not help me. Ive never experienced any credit Union or bank holding a customers money. I bank with chase bank also and I do not experience this with them. I will leave Navy federal after this complaint is filed and responded to. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90025
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Late payment was listed on my credit report which is an invasion of privacy. NAVY Federal for Car payment which was paid is listed as Late.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 27704
Submitted Via: Web
Date Sent: 2023-03-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a 30-year VA-guaranteed mortgage loan with fixed payments of $ XXXX with lender Navy Federal Credit Union ( NFCU ) since XXXX XXXX. Around the last week of XXXX, I received a letter from NFCU stating that beginning XXXX my monthly payment would increase to $ XXXX ( {$670.00} total escrow increase for XXXX ), the reason for increase unclear. Also stated, I had until XX/XX/XXXX to pay the entire amount as an option to keep my payment from increasing. On XX/XX/XXXX, I mailed the full escrow increase payment to avoid the increase-see attached copy. On XX/XX/XXXX I checked my mortgage to insure my monthly payment was still as originally agreed, but instead I saw it was increased to the new higher monthly payment. I immediately called NFCU at XXXX and spoke with XXXX. After explaining the above, she just stated repeatedly that even with the full {$670.00} payment I still owed additional money, but couldnt provide a single logical reason for her absurd statement. I unequivocally asked to get everything explained in writing, but they have refused.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I received a letter stating that it was in reference to a telephone conversation with a representative that did not occur with me. The letter states " Consumer loan information continues to appear on line for approximately 90 days from payoff date of the loan. A loan will also appear on your monthly lending bills until it is automatically purged from their system. At this time, we do not have a tentative date as to when the next purge will occur. '' Signed Sincerely, XXXX XXXX XXXX Navy Federal Credit Union I have no idea why I received this letter. I have no loans with this organization and have not had any type of loans for over XXXX years.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DC
Zip: 20010
Submitted Via: Web
Date Sent: 2023-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Sction 602 States I have the right to privacy. 15 USC 168 Section 604 Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may nit treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95823
Submitted Via: Web
Date Sent: 2023-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: TRUST FRAUD COMPLAINT ON NAVY FEDERAL CREDIT UNION Pursuant to 18 U.S. Code 8 - Obligation or other security of the United States defined : The term obligation or other security of the United States includes all bonds, certificates of indebtedness, national bank currency , Federal Reserve notes, Federal Reserve bank notes, coupons, United States notes, Treasury notes, gold certificates, silver certificates, fractional notes, certificates of deposit, bills, checks, or drafts for money, drawn by or upon authorized officers of the United States, stamps and other representatives of value, of whatever denomination, issued under any Act of Congress, and canceled United States stamps.On XX/XX/2022, I submitted a properly endorsed payment coupon to NAVY FEDERAL CREDIT UNION in accordance with the Bill of Exchange Act, to accept the credit towards the Principal 's XXXX XXXX account balance for setoff for the credit card account ending in ( XXXX ). NAVY FEDERAL CREDIT UNION dishonored the payment, but yet continue to request payment from me in the form of Federal Reserve Notes while utilizing my remittance coupon. It recently came to my attention that all the payment coupons that were being sent as Bill were in fact credit that should have been applied to the principal 's account. Accepting cash payment from me and cashing my remittance coupon on the back end is considered double dipping which constitute trust fraud. NAVY FEDERAL CREDIT UNION dishonored lawful United States currency and closed my account without my consent. In accordance with 12 CFR 1002.7 ( c ) Action concerning existing open-end accounts ; in the absence of evidence of the applicant 's inability or unwillingness to repay, a creditor shall not take any of the following actions regarding an applicant who is contractually liable on an existing open-end account : ( iii ) Terminate the account. This is a direct violation of my Federally protected rights. Shutting down my account and then continuing to demand payment after payment has already been tendered. NAVY FEDERAL CREDIT UNION failure to act in good faith and honor have cause me and my family emotional stress, punitive damages and racketeering. Shutting down my account without my consent is them infringing on my right to my Property, denying me access to my credit, causing me emotional stress and anxiety is them infringing on my Pursuit of happiness and my right to Liberty. NAVY FEDERAL CREDIT UNION is in violation of the Bill of Exchange Act, the Declaration of Independence Act, the Uniform Commercial Code U.C.C and the Federal Reserve Act Section 29 " Breach of Fiduciary Duty ''. Pursuant to the U.C.C 3-104, U.C.C 3-306 , U.C.C 3-603 and the Bill of Exchange Act, a negotiable instrument was tendered " payment coupon '' for setoff of the Principal 's balance, but the payment was dishonored/refused, therefore the debt is discharge. U.C.C 3-603 ( b ) If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender, of the obligation of an endorser or accommodation party having a right of recourse with respect to the obligation to which the tender relates. NAVY FEDERAL CREDIT UNION is also in violation of the FCRA for reporting damaging and inaccurate information on a consumer report about my character and also violation of the FDCPA by attempting to collect a debt on an account that was already setoff. This type of business practice is abusive, damaging and violation of my Federally protected rights. I would request this case be also forward to the Federal Trade Commission, the IRS, the Office of the Comptroller of the Currency for a full audit into my account for Trust Fraud. how can NAVY FEDERAL CREDIT UNION claim the Principal owes them a debt when I am the original creditor and investor in their financial institution. Banks of not load money, they borrow on behalf of the Principal ; 12 U.S. Code 1431 ( a ) - Powers and duties of banks If they disagree, I DEMAND full disclosure of the ledger showing the Account Receivable in accordance with Generally Accepted Accounting Principles ( GAAP ). when the account was already setoff with Lawful United States Currency pursuant to 18 U.S. Code 8 - Obligation or other security of the United States??
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2023-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Subject : REQUEST TO REMOVE AN AUTHORIZED HARD INQUIRY Inquiry made on : XXXX Inquiry date : XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60411
Submitted Via: Web
Date Sent: 2023-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: I call it my bank because I wanted to discharge the debt but then they told me I couldn't discharge the debt on top of that I noticed that my interest rate went up 10 points. The interest rate went to 6.35 % to 16.35 %. They told me the reason why my interest rate window is because they couldn't find my title which eye by hand did everything for them and the whole banking and refinancing process because they were entirely too incompetent to do it on their own so I walked in through the step-by-step process on how to refinance a vehicle and I took the check to the other bank myselfThey told me the reason why my interest rate window is because they couldn't find my title which eye by hand did everything for them and the whole banking and refinancing process because they were entirely too incompetent to do it on their own so I walked in through the step-by-step process on how to refinance a vehicle and I took the check to the other bank myself. And now they're punishing me by overcharging me with interest and then they charge me twice a month for payments. I tried to discharge the debt and they disagree with me and said no I can not discharge my debt and pay it off. I feel I have been treated very badly and disgustingly by this federal institution and I need help with my situation.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MS
Zip: 39211
Submitted Via: Web
Date Sent: 2023-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-11
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: In XX/XX/XXXX, I went to a car dealership with a pre-approval from Navy Federal. Importantly I purchased the car with the pre-approval in New Jersey, and I am a North Carolina resident. Having paid the title fee, I was told by both the dealership and Navy Federal confirmed that the transfer of the title would be transferred to Navy Federal as required. While Navy Federal changed the initial interest rate from the one shown after the initial purchase should be noted, but it's not the primary concern I'm reporting here. In XX/XX/XXXX, I noticed Navy Federal had increased the rate of the loan to 15.29 % without notifying me of the increase in my rate. When I called Navy Federal in XXXX to inquire, they revealed that they had increased the rate because they had not received the title. I asked again if that was something I was supposed to provide them, and they confirmed that was something they receive in the normal course from the dealership. During the XXXX - XXXX time period, Navy Federal had sent me over 40 emails, almost all of which were marketing emails, but not a single email about the increase in rate or the missing document. Further, in the secure messaging on their own website, there was no message about the predatory increase or the failure of Navy Federal and the dealership to appropriately transfer the title. During this time, I received no phone calls or text messages from Navy Federal. On the phone, they claimed they sent a notification via mail, but I have never received the alleged correspondence. Further, they could not confirm the address they'd provided the notices. They claimed it was for security reasons, but I had already answered all their security questions and been cleared. Even if the " notification '' actually existed, it's obvious they were intentionally avoiding using a reliable communication channel ( email, secure mail, phone, or text messages ). They were not using the same communication tools they use to market their services or provide my typical account notices. On the phone, they told me I had to call the dealership, and there was nothing they could do. The loan would continue at the predatory rate. I called the dealership, XXXX XXXX XXXX in XXXX New Jersey, who confirmed they had appropriately handled the title in XX/XX/XXXX. At no point have I ever had possession of the title. Finally, I had the payments for the car payment set to autopay at the appropriate amount for the original rate. However, when they increased the rate without notifying me, one payment at the new predatory rate, was listed as not fully paid. I had to scramble to make up the {$300.00} in additional monthly interest to try to avoid this affecting my credit report. They have not confirmed that they will not report it as a missed payment on my credit report. Again, I tried to report this to Navy Federal, and they said they could not respond because I'd initiated this request through their mobile app. I notified them I would be contacting the CFPB as I could not resolve this with the bank directly. Please investigate the predatory auto lending practices and lack of appropriate notification at Navy Federal Credit Union. Auto Loan XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28226
Submitted Via: Web
Date Sent: 2023-03-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A