NAVY FEDERAL CREDIT UNION


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by NAVY FEDERAL CREDIT UNION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Payday loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 8131597

Date Received: 2024-01-09

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: Navy Federal Credit Union is furnishing inaccurate information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living, and my ability to obtain credit for personal and house purposes. Navy Federal charged off the account for which they recieved a tax break and did not SEND ME MY FORM 1099-C they should have sent it when they Filled the account as a canceled debt. The IRS Clearly defines a charge-off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which makes the reporting of the account inaccurate! By Definition, The IRS Clearly says a Cancelled debt or Charge-off is Income. The reporting of this account as a debt is inaccurate. Not only did they do such an act, but they also sold the charged-off account to a third-party collection agency which is now harassing me to pay a debt that I do not owe them. All of this constitutes tax fraud and I will file a 3949A form with the IRS IMMEDIATELY. I requested original documents and procedures from XXXX, XXXX, and XXXX because they keep updating the information when disputed as verified and they did NOT provide me a copy of ANY original documentation required under 15 USC 1681g ( a ) ( 1 ) & 15 USC 1681i ( a ) ( 1 ) ( A ) ( a consumer contract with my signature on it ) and under 15 USC1681i ( 5 ) ( A ) of the FCRA they are required to promptly DELETE all information which can not be verified. As a consumer, my rights have been violated entirely, these organizations will fully and fraudulently withheld pertinent information to suit their agenda.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: GA

Zip: 30319

Submitted Via: Web

Date Sent: 2024-01-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8131264

Date Received: 2024-01-09

Issue: Problem with a lender or other company charging your account

Subissue: Transaction was not authorized

Consumer Complaint: On XX/XX/2023 it came to my attention that someone unknown to me accessed my account and completed a wire transfer of {$1200.00} to their personal bank account without my permission. I contacted my bank ( Navy Federal ) to report this transaction as fraud, but because of my account history they believed that I authorized this transaction even though I did not. I want to know how someone was able to access my account and transfer money out to another account without me being notified and prompted by the bank to approve the transaction. I received no communication of this transfer or this person accessing my account and I'm furious that Navy Federal could even allow that to happen without taking any security measures. I contacted Navy Federal on XX/XX/XXXX to dispute the transaction and they denied my dispute, so I then filed a police report, identify theft report and appealed Navy Federal 's decision to not return the {$1200.00}. I am now waiting on Navy Federal to finish their investigation and get back to me with a decision in regards to the appeal. Since having my account compromised Navy Federal has denied me being able to refinance my car and this whole situation has put me in a bind financially. I don't understand how someone was able to access my account without Navy Federal asking for a PIN number or any other personal information that only me the account holder would know before allowing the funds to be transferred out of my account to another account. Account number is XXXX

Company Response: Company believes it acted appropriately as authorized by contract or law

State: FL

Zip: 322XX

Submitted Via: Web

Date Sent: 2024-01-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8131072

Date Received: 2024-01-09

Issue: Managing an account

Subissue: Banking errors

Consumer Complaint: On XX/XX/XXXX I asked about my debit and credit card expiration date then I was told that two cards were sent in XXXX. I responded that I had visited my mailbox but an employee had given me my alleged mail outside the business as an alleged favor because I am XXXX with a XXXX. I informed the credit union that I had not changed my mailing or physical address in almost three years since I moved here in XXXX so my address is the same. I have repeatedly asked them to resend my new cards after I asked to speak to a supervisor or manager. An alleged supervisor responded without a name indicating for my address and I gave it to them, my mailing address. Today on XX/XX/XXXX I asked them again about my debit and credit card to be sent and they advised me that they canceled both cards so we are back to almost a week ago telling me that I needed to check my mailbox. I told them to cancel my two cards and send two new cards to my mailing address as there have been no change in my mailbox address. They asked me to call a number if my address has changed, but it has not and I told them.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: KS

Zip: 672XX

Submitted Via: Web

Date Sent: 2024-01-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8130620

Date Received: 2024-01-09

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: XXXX XXXXXXXX XXXX XXXXXXXX and Navy Federal Credit Union were contacted by mail informing them of my decision to opt out pursuant to 15 USC 6802, 16 CFR 313.7, and the Privacy Act of 1974.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2024-01-09

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8130178

Date Received: 2024-01-09

Issue: Took or threatened to take negative or legal action

Subissue: Collected or attempted to collect exempt funds

Consumer Complaint: On XXXX separate occasions ( XX/XX/XXXX and XX/XX/XXXX ) monies were improperly taken from my accounts ( XXXX in the first instance and XXXX in the second ) in the amount of {$1200.00} in the first instance and XXXX amounts ( {$600.00}, {$1900.00}, and {$1900.00} ) in the second instance. My income comes from protected federal XXXX XXXX benefits. These benefits are protected by law from garnishment or offset to pay a debt owed to a private person or company. Furthermore, federal law requires that the bank must protect XXXX months ' worth of my federal benefits, in this case {$5000.00} ( though my benefits have increased in the new year and have been retroactively paid and the new bimonthly amount is {$8100.00} ). In both instances, the amount taken exceeded the statutorily protected amount. Reference : https : XXXX Reference : 38 U.S.C. 5301 ( a ) XXXX benefits are generally exempt from taxation, creditors, or other legal XXXX. This protection of XXXX benefits includes protection once the monies are deposited into a bank either before or after receipt by the beneficiary ; ( https : XXXX ) Reference : 42 U.S.C. 659 ( h ) ( 1 ) ( B ) ( iii ) XXXX benefits are generally exempt from income withholding, garnishment, and similar proceedings for enforcement of child support and alimony obligations ; and ( https : XXXX ) Reference : 38 U.S.C. 1970 ( g ) Certain insurance payouts to XXXX are exempt from taxation, creditors, or other legal XXXX. ( https : XXXX )

Company Response: Company believes it acted appropriately as authorized by contract or law

State: CA

Zip: 92040

Submitted Via: Web

Date Sent: 2024-01-09

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8127673

Date Received: 2024-01-09

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I filed a complaint on XX/XX/2023 about NFCU, and they were given extended time to respond ; when I got a notice about their response this weekend, the file was already closed. I had to get information based on their response, and since the file was closed, I could not submit the attached items. NFCU reported to the credit bureaus that I agreed with them and applied a payment of XXXX to make it appear that I paid them money. Doing this creates a problem and extends the bad debt when paid in full by third-party insurance. Their fraud department opened another investigation and shared a letter with an investigative team, and then the recovery team stated the accounts were too old to capture information. Therefore, the bank falsified information and should be penalized. The fraud team found the stolen credit card document and information to the insurance company, but the information could not be shared as the account details for internal banking. needed extraction before sharing, which could take up to XXXX weeks due to the age of the accounts. That, information was sent electronically to bureaus in XXXX, stating the accounts were resolved and they should be deleted. Then, after I started this investigation NFCU created a payment plan that was not discussed with me and reported it to the bureaus. Now, we have XXXX accounts that were once deleted back on my report and letters to an investigation agency that say the accounts are resolved.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: MD

Zip: 208XX

Submitted Via: Web

Date Sent: 2024-01-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8127560

Date Received: 2024-01-09

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: in accordance with the Fair Credit Reporting Act NAVY FEDERAL CR UNION Account # XXXX, this creditor has violated my rights under 15 USC 1681 section 602 states I have the right to privacy ( 15 USC 1681 section 604a section 2 ) 860 it also states a consumer reporting agency can not furnish an account without my written instructions under 15 USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2024-01-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8127183

Date Received: 2024-01-08

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: UPON VIEWING MY CREDIT FILE I NOTICE THAT THERE WAS MULTIPLE FRAUDULENT ACCOUNTS THAT WAS ESTABLISH IN MY NAME WITH NAVY FEDERAL CREDIT UNION AND XXXX XXXX IN OR AROUND THE FOLLOWING DATES : XX/XX/XXXX AND XX/XX/XXXX OF 2022 AND XXXX XXXX PLEASE BE SO ADVISED THAT I HAVE NOT GIVEN ANY ONE MY EXPRESSED PERMISSION TO ESTABLISH THESE ACCOUNTS IN MY NAME THIS INFORMATION IS INACCURATE AND REPRESENTS FRAUD AND IDENITY THEFT. IT FURTHER REPRESENTS A CLEAR VIOLATION OF THE ( FAIR CREDIT REPORTING ACT 15 U.S.C 168i

Company Response: Company believes it acted appropriately as authorized by contract or law

State: DC

Zip: 20001

Submitted Via: Web

Date Sent: 2024-01-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8126796

Date Received: 2024-01-08

Issue: Opening an account

Subissue: Account opened without my consent or knowledge

Consumer Complaint: I'm writing to inform you all that these accounts are fraudulent account and is reporting ony consumer reports as charge offs. Please help in removing these accounts please.

Company Response: Company believes it acted appropriately as authorized by contract or law

State: MI

Zip: 48228

Submitted Via: Web

Date Sent: 2024-01-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 8126393

Date Received: 2024-01-08

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Request a copy of alleged obligation of debt owed by the incorporated XXXX XXXX. Frivolous information was sent to me, which is a None Response. Without this information it is fraudulent to report negative remarks on my open-ended credit account,. XXXX XXXX credits funded this account and it is fraud inducement to change currency from credit to fXXXX XXXX XXXX without full disclosure to the consumer. I have been had my negotiable instrument for {$720.00} " rejected '' without reason, although I was told by XXXX in collections it would returned if not accepted. I considered this account paid in full. Also, Navy Federal does not have an opt-out of a privacy disclosure option, this is a violation of Consumer Rights.

Company Response:

State: TX

Zip: 77386

Submitted Via: Web

Date Sent: 2024-01-08

Company Response to Consumer: In progress

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.