Date Received: 2023-08-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Over the past six months I have experienced a series of transaction reversals initiated by my bank which have had a profoundly negative impact on my financial stability. These reversals have affected my ability to meet essential financial obligations, specific financial obligations such as rent/mortgage payments, utility bills, etc. and have caused immense stress and inconvenience in my life. I understand that transaction reversals may be necessary in cases of fraud or unauthorized transactions, and I appreciate the banks commitment to protecting its customers. However, in my situation, these reversals should not be happening because the company didnt have permission to charge my card. The company forged my signature on documentation. I have provided all documentation requested by my bank including a police report. I trusted this bank to protect my money instead they are making it easy for me to be a victim of fraud without securing my account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94596
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have recently been a victim of identity theft I have sent relevant information and documents. There are 4 accounts open with NFCU. Each of them have been reporting on a month to month base. The accounts are theft by a family member. I have sent information certified mail. I cant open any services with NFCU, due to the incident and I will like them to take care of it.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MS
Zip: 397XX
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have experienced a great level of distress from dealing with Navy Federal. It is deeply concerning that two accounts was opened using my personal and business information without my consent. Understanding the severity of the matter, I promptly contacted the authorities, obtained a police report, and reached out to the Federal Trade Commission ( FTC ) and the Consumer Financial Protection Bureau ( CFPB ) for assistance, the BBB, Attorney Generals office, mycreditunion.gov. However, despite all my efforts, Navy Federal has displayed an alarming lack of cooperation by refusing to remove the accounts from my records. The repercussions of this fraudulent account have greatly impacted various aspects of my life. I have been unable to secure job promotions and endured great embarrassment from management. I haven't been able to purchase a home due to the tarnished credit caused by this unauthorized account. I pay a higher interest rate even with superb credit history. Seeking resolution, I reached out to Navy Federal directly, informing them that I had never opened an account with them. However, their response was far from satisfactory. They asked about any emails that could confirm the account, and when my personal email accounts didn't yield results, I provided them with an email associated with my former business called XXXX XXXX XXXX. the email was a free general mailbox for customer complaints and vendors. Astonishingly, this email turned out to be the correct one, indicating that someone had accessed and misused my personal and business information. To my dismay, the representative informed me that there was nothing she could do to assist me, alluding to the numerous complaints I had previously filed. And suggesting the email was verification of debt. Adding insult to injury, she abruptly hung up on me and reset the account for another seven years, prolonging the impact on my credit even though it was due to expire soon. Given the gravity of these events and the negligence displayed by Navy Federal, I urgently seek help in having this fraudulent account removed from every credit file I possess. It is imperative for me to move on with my life and regain the financial stability that has been unjustly compromised. It is my hope that those in a position to rectify this situation will recognize the urgent need for immediate action.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30344
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I recently received a copy of my credit report from XXXX, XXXX, and XXXX. I notice that some transactions posted on my credit reported that is excluded by federal laws to my consumer reports! Navy Federal Account # XXXX Your company is in violation of the FCRA and XXXX XXXX Compliance and reporting violation 15 USC 1681 a ( d ) ( 2 ) ( A ) ( i ) ( 2 ) Exclusions. Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; On XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX you reported transactions from Navy Federal Credit Union account # XXXX, to my consumer report. The above section 15 USC 1681 a ( d ) ( 2 ) ( A ) ( i ) clearly states that transactions between the consumer and the person/ Corporation making the report is not included on the consumer reports yet you are reporting this information to my consumer reports! The reporting of excluded information pursuant 15 USC 1681a ( d ) ( 2 ) ( A ) ( i ) to a consumer report is Clear violation of XXXX compliance! Provide me with the XXXX compliance on reporting transactions to a consumer reporting agency. I need the transactions reported on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX Deleted from my consumer reports effective immediately. Now before you think to reply with validated, lets be clear I am not asking you to validate or verify anything so dont respond telling me that to waste my time. Furthermore 15 USC 1666b ( a ) ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. I need the above transactions deleted from my consumer reports! XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75056
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: This is a follow up to The Navy Federal case that I have been trying to settle for several Years. The XXXX XXXX XXXX has added an additional XXXX in fees and interest after refusing to settle the case for XXXXXXXX XXXX. I also attempted to settle for the XXXX and I could not reach XXXX who made the offer after they brought a judgment to court. I never got a return call from XXXX. I only spoke to XXXX XXXX who stated they would never settle for XXXX. I brought a motion to court this month and spoke with the attorney and I am awaiting a settlement amount in writing that could bring this to a close. I hope they are reasonable. adding an additional XXXX is also a problem as no one reached out to me for a year and a half. They also began garnishment of my pay and will not give me any credit toward the settlement amount. I ask that the CFPB keep a record of this issue as I am sure this is common among XXXX XXXXXXXX XXXX I ask that I get credit for what I have paid them toward the settlement amount. I also ask that the judgement be vacated to allow me to move forward in mhy clearance adjudication.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20603
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check in Atm for XXXX. My XXXX. When deposited it the atm read as XXXX. This was on the XXXX of XXXX. I called bank and made the aware of the mistake and they would look into it. The bank ( Navy Federal Credit Union ). I wait the wait time and they put money in my current amount but not my available. I called the bank and they told me it was I bad check and be returned to the issuer XXXX XXXX. I have called XXXX XXXX they told that check has been cashed I been on phone with the bank and XXXX XXXX trying to sort this out. Today XXXX and nothing has been done
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33801
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited two IRS refund checks totaling {$28000.00}, into my checking account at a XXXX Navy Federal Credit Union branch on XX/XX/2023, and was told by the teller that the funds would be available within 2 business days. The statement at the bottom of my transaction receipt stated the following : Amount of {$28000.00} will be held from your total deposit and will be made available for withdrawal after 1 business days ( XX/XX/2023 ). On XX/XX/2023, I visited the NFCU branch in XXXX XXXX, TX to inquire about my deposit and was told by a nice XXXX man that the deposit was placed on a security hold. He indicated that if customers ask about their deposits, tellers are directed to tell customers that they have no control over the hold and that funds will be able after 6 business days from the hold. Which he did and he informed me that the deposit would not be available until next XXXX. I find this practice highly deceptive as had the teller warned me that I might not have access to my money for more than a week, I would have deposited my money into one of my other bank or credit union accounts. NFCU really placed my family in a serious bind by holding my money. I had obligations to attend to and could not due to this. I should have been told this was a possibility and given the opportunity to decide if I wanted to continue with the deposit or not. At a minimum, once the security hold was placed, then at that point I should have been afforded a courtesy text, call, email to let me know that funds availability has changed due to the hold. As it is, there was no regard for me or my family financial situation or and concern for what critical circumstances I may have required my funds for. This is terribly inconvenient, inconsiderate and insensitive to the customer. I will be moving all of my money to another credit union or bank.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 76542
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: After currently reviewing my consumer report, its has come to my attention that the financial institution Navy Federal Credit Union failed to conform with applicable statutes such as the Truth and Lending Act, Gramm Leach Billy Act, Consumer Protection Act, and the Federal Reserve Act upon the consummation of this consumer credit transaction. Navy Federal has engaged in unfair and deceptive tactics. As a result of their inequitable conduct, I have made an uninformed decision extending credit to Navy Federal Credit Union because my consideration came with no benefit. Furthermore, in accordance with the Federal Reserve Act, Navy Federal Credit Union failed to disclose to me that my application was the secured collateral tendered as the payment for the full amount of the consumer credit transaction. Navy Federal Credit Union also failed to disclose that collateral offered would be in check form such as draft, or bill of exchange for acceptance, and to have drawing rights as the payee to receive, and to exchange as presentment, for payment to the principal balance on the account for my benefit. As a result of the lack of disclosures. All previous payments have been unduly paid out to Navy Federal Credit Union. I have sustained multiple damages due to the deceptive and negligent actions by Navy Federal Credit Union. Their failure of not fully informing me and providing pertinent disclosures regarding the use of my credit and withholding how I can exercise my right to privacy to protect my personal information, has affected my credit worthiness, credit capacity, character, and general reputation. These improper actions have resulted in unfair credit billing, credit reporting, and abusive collection practices. This notice is an attempt to exercise good faith that the bureau of the CFPB will enforce the violations associated with this transaction and to protect me from the illegal practices by this financial institution. These are direct violations of the Truth and Lending Act, Consumer Protection Act, the Federal Reserve Act and the Gramm Leach Bliley Act.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60628
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XX/XX/2023 Bureaus were notified. Navy Federal Account Number:XXXX Account Number : XXXX XXXX XXXX XXXX Account Number : XXXX XXXX XXXX Account Number:XXXX I was in the process of obtaining a copy of my credit report, once it was received, I came across accounts that wasn't recognizable. I'm requesting a removal of this account based upon the CFPB/FCRA act. These accounts were sent to all agencies that hold these accounts. I requested removal for all to be removed, due to inaccurate reporting. The balances from each credit bureaus should report the same amount, and none of them match.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 294XX
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to file an official complaint against Navy Federal Credit Union due to their repeated and unjustified failure to provide me with Form 1099-C, a necessary document for tax reporting purposes. Despite my numerous attempts to communicate with the company and request the form, I have been met with an alarming lack of responsiveness and a disregard for their legal obligations. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I trust that the Consumer Financial Protection Bureau will handle this complaint with the utmost attention and take steps to ensure that my rights as a consumer are upheld. Please keep me updated on the progress of this case.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A