Date Received: 2018-12-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Navient has called my home over the last 5 months, sometimes twice a day attempting to get a pay on my student loan. I pay my bill on the XXXX even though the bill is due on the XXXX. When the XXXX or each month comes the calls start again. I have never missed a payment in the 5 years I have been in repayment of the loan. I feel harassed and insulted even with documentation of each payment over the past years they claim that we have missed payments. We have been charged late fees each month. Our payments are always over the amount due and we are still harassed. They call claiming to opportunities and then later call to collect a payment that has already been paid.
Company Response:
State: CA
Zip: 91701
Submitted Via: Web
Date Sent: 2018-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: The balance at the time of the initiation of my loans on XX/XX/02 is XXXX and XXXX. At present time the balance is even higher than when I took the loans out:XXXX and XXXX. I don't know how this can be possible. The total payments made on both loans is approximately in the {$35000.00} range. I have never been delinquent on these loans and they will never come close to being paid off, ever. I have tried to work with Navient regarding setting up payment plans, with no avail. I desperately need some assistance investigating this matter. I believe I am being charged an unfair amount of interest on these loans, while an insignificant amount of my payments made were applied to the principal.
Company Response:
State: NY
Zip: 133XX
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In XX/XX/2017 I was notified by Navient that I was entitled to a deferment on my student loans ( one subsidized, one unsubsidized ) because I had been enrolled half time in graduate classes for one semester. I called to ask how much I would have to pay to avoid capitalizing interest and was given an amount in the vicinity of {$72.00}. I attempted to pay this amount twice but it was returned to me because they claimed I sent it to the wrong address, which I do not believe I did. When I looked at my account history last month, I realized a much larger amount of interest was capitalized than I would have paid if I had made the {$72.00} payment for the six months. Also, the months where payments were not taken from my account were different ( later ) than what they stated were the dates of the actual deferment. I was told that I had been given a " courtesy forbearance, '' and that interest had been capitalized on both accounts rather than just the unsubsidized acount. I assured them that I had never requested a forbearance and asked for it to be removed from my account and the interest charges credited back to me. I needed to speak to several customer service agents and supervisors before I was told that they would reverse the additional interest charges. I calculated the overcharged interest to be in the area of {$800.00}. I was asked to wait 24 to 48 hours to recheck my account. When I checked my account again it looked as if several transactions had been initiated to reverse the charges : one for {$870.00} on XX/XX/17, one for {$810.00} on XX/XX/17, and one for {$270.00} on XX/XX/17. My total balance due before I made this request was {$57.00}, XXXX. I expected to see a reduction in this balance after these credits were made, but instead, my total balance was within {$10.00} of what it had been before ( {$57000.00} ). I called Navient again and spoke to a supervisor who insisted that my balance was valid. I asked how it could be that I was credited this amount of money retroactively and my present balance remain virtually unchanged. She could not provide a reasonable answer to my question but continued to insist that it was valid. She offered to send a declining balance statement going back two years which I have attached. This statement looks nothing like the account history that is on the Navient website and I can not understand how the credits were allocated. Additionally, I do not have a comparison of the declining balance statement before the credits were made for comparison. I would like an explanation of how these credits were made to my account with no effect at all on my current balance.
Company Response:
State: NY
Zip: 108XX
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: To Whom It May Concern : My account with Navient is XXXX. After recently pulling my credit report with the hopes of getting back on track with my finances and goals. I discovered that Navient had 10 loans listed on my credit report which are incorrect and in breach of contract. In the past, I inquired with Navient regarding the loan amounts and was never given answers. I also recently went back to my original promissory notes which I have saved in storage throughout all these years and to my surprise I discovered that I never signed a promissory note for a lot of the loans accounts you have listed. There were different amounts/loans listed on the promissory note so I further investigated. After further researching and obtaining a complete breakdown of all my schools bills/financial aide it was then discovered that Navient combined loans and you do not have promissory notes for these new combined loans thus making the loans in breach of contract and invalid. On XX/XX/XXXX, a loan in the Amount of {$5000.00} was dispersed to XXXX XXXX University. This loan was combined with a loan taken out on XX/XX/XXXX in the Amount of {$5000.00} with a school refund dispersed back to Sallie Mae in the Amount of {$1200.00} making the new combined Loan with Sallie Mae/Navient listed with a dispersement date of XX/XX/XXXX ( XXXX ) in the amount of {$8700.00}. The interest accumulated on this loan now makes it a total of {$15000.00}. This is in breach of contract as they are two separate loans taken on two different dates almost 5 months apart. This debt is not valid as I did not agree or sign for this amount and this was verified by my promissory notes during that time frame. XXXX XXXX University was not dispersed {$8700.00} on XX/XX/XXXX on my behalf. Combining the Loan has caused interest to accumulate at a greater rate/cost versus the amount of interest that would have accumulated had these two loans not been combined. Creating a new loan by combining these two balances thus invalidates this debt as a promissory note is good for the life of the loan and can not be altered unless the consumer to whom the debt belongs signs a new promissory note agreeing to this which I did not. On XX/XX/XXXX two separate loans were taken out in the amount of {$1500.00} each both dispersed to XXXX XXXX University on XX/XX/XXXX in the amount of {$1500.00} each as two separate promissory notes were signed. Navient AGAIN combined both loans and listed the date of dispersement as XX/XX/XXXX ( XXXX ) which is incorrect. This is in breach of contract AGAIN as they are two separate loans taken out months after the date to which you have listed on the account. This debt is not valid as I did not agree or sign for this combined amount and this amount was not dispersed on XX/XX/XXXX. The interest accumulated on this loan now makes it a total of {$5200.00}. I did not sign a promissory note or agree to the combined loan amount Navient has listed. On XX/XX/XXXX, a loan in the amount {$4800.00} was dispersed to XXXX XXXX University and on XX/XX/XXXX another loan was dispersed to the XXXX XXXX University in the amount of {$4800.00}. Navient yet AGAIN combined both loans taken out almost 3 months apart thus making the new total {$9600.00}. The interest accumulated on this loan now makes it a total of {$20000.00}. This is in breach of contract AGAIN as they are two separate loans with 2 separate promissory notes taken out on two different dates almost 3 months apart. Navient listed the date as XX/XX/XXXX ( XXXX ) as origination for the amount of {$9600.00}. This debt is not valid as I did not agree or sign for this and this amount of {$9600.00} was not dispersed to XXXX XXXX University on XX/XX/XXXX. I did not sign a promissory note for this amount. These were two separate loans with two separate promissory notes. On XX/XX/XXXX, two separate loans were dispersed to XXXX XXXX University In the amount of {$1500.00} each. These two loans were AGAIN combined for a total of {$3000.00} ( XXXX ) despite two separate promissory notes being signed as there were 2 separate applications for these loans. The interest accumulated on this loan now makes it a total of {$5200.00}. This is in breach of contract AGAIN as they are two separate loans taken out in two different amounts. I did not sign a promissory note or agree to the combined loan amount Navient has listed. Also, I have made several PRINICIPAL ONLY payments towards the loan listed with an original amount of {$8300.00} ( XXXX ) before these loans were in repayment, Sallie Mae/Navient to my surprise applied none of these payments towards this amount instead Sallie Mae/Navient applied it towards future interest/current interest and also towards my federal loans which have since been consolidated with another company. This led to no reduction in my principal despite me specifying principal payment only on my checks. The interest accumulated on this loan now makes it a total of {$18000.00}. This loan would be significantly less had Salie Mae/Navient applied my payment correctly. The Loan with the original amount of {$12000.00} ( XXXX ) was also supposed to be paid in full and still has an outstanding balance of {$900.00} despite me making payments to have it applied to PRINCIPAL ONLY yet again. Payments made on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX, were broken up with over {$10000.00} being applied to interest despite my checks specifying principal only and despite me calling in again specifying principle only. It was also noticed that after making significant payments that interest was capitalized in very high amounts to offset the payments made thereby keeping the consumer in debt. Also Navient has listed that on XX/XX/XXXX, that they dispersed {$11000.00}, however {$4100.00} was dispersed and that loan was paid in full on XX/XX/XXXX, right after XXXX XXXX rejected {$7700.00} back to Sallie Mae, Sallie Mae/Navient began to capitalize interest almost immediately in the amount of {$3800.00} and {$3.00}, XXXX, yet again to offset the balance that was returned to Sallie Mae by XXXX XXXX thereby keeping the consumer in debt. Sallie Mae then turned around on XX/XX/XXXX after the loan was paid in full on XX/XX/XXXX and capitalized interest in the amount of {$5000.00} again to offset the amount paid so that the consumer remains in debt. As a result the balance of the loans changes at minimum. Also several of the loans that you have listed as dispersed on XX/XX/XXXX, XX/XX/XXXX ( listed twice for 2 different amounts ), XX/XX/XXXX are incorrect. I am now in the process of gathering the records from my federal student loan consolidation to see if you sent this amount over to the consolidation company as it is off and increased by thousands of dollars to which Sallie Mae collected money on loan amounts that were incorrect and invalid. It should be noted that when I spoke with XXXX XXXX XXXX to whom you have assigned to collect these debts Navient went and fraudulently changed all of my Account history online to cover up there wrong doings. Please see the uploaded documentation printed prior to my conversation with XXXX and then after my conversation with XXXX. I verbalized to XXXX XXXX the practices that Navient and Sallie Mae has been engaging in and that I never signed promissory notes for these combined loans and also pointed out that your records dont match my school records or promissory notes at which point Navient changed their records. However, it was already noted as I have several copies of print outs from different dates that show Navient Blatantly altered their records and removed all record of all capitalized interest and payments that I questioned. To say that these practices are predatory and also illegal is an understatement. It is against the law to combine loan amounts WITHOUT the consent of the consumer via a Promissory note to whom the obligation to repay a debt belongs too. I did not agree for these loans to be combined or consolidated. I did not agree for payments made for principal only to be applied towards future capitalized interest. This has resulted in thousands of dollars in interest that has been accumulating at a much higher rate due to the amount of the loan Navient has listed vs the amount of interest that should have ACTUALLY been accumulating at the lower original amount if Navient would not have breached the contract for each of these separate loans. This has also resulted in increased principal despite payments made and incorrect loan amounts listed vs what was actually borrowed. Each year hopeful and vulnerable students who are desperate to get an education come to Navient/SallieMae with aspirations to Achieve. We students never achieve to be taken advantage of by predatory illegal lending practices. I sent over email requests to the advocate at navient, customer service, also mailed in my documents over a month ago, they still have not sent me my promissory notes so that I can prove they do not match. Even if they are investigating I have sent them majority of my documentation proving their fraud, they should provide me with the promissory notes they claim to have while they are investigating. They do not exist. I have asked that they respond in 30 days with these documents and they still remain outstanding.
Company Response:
State: NY
Zip: 11706
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I talked to navient maybe a months ago about not being able to keep up with the $XXXX payments becuse my income is barely XXXX months. When I talk to the person in charge of my account at that time they explain to me to go ahead and call back and they would work something out when I could make payments again. They did not say that my account would possibly be sent to litigation and again I explained my financial hardships that I just couldn't afford to do it at that time. Since then I got a call about a good-paying job I start towards the end of XXXX and I called navient last Wednesday and spoke to a man by the name of XXXX. He explained to me because I hadn't made the payments in a month and said that it was breach of contract that it was now going to be sent to litigation, but that I could set up three monthly payments of $XXXX and come XXXX work out a way to get back in the payment program. I called him today to make $XXXX payment and he added as I was talking to him that even though I'm squeezing what money I can to do $XXXX payment this month's one in XXXX and one in XXXX and then he said we would revisit doing a payment plan, because my accounts is in a discharge status. He went on to tell me even though that I'm making these payments to show good faith and paying my loans that my account could still be sent out to litigation so again this is the second time I've tried to work with navient and I cannot get anywhere I've had a lot of financial hardship and they tell me one thing when I call one time and then the next time I call they go well this might not do anything. I have XXXX and the way that they have treated me over the years and especially previous to this they were always degrading and would not let me talk and interrupting me. I've told them over and over again my financial status what I can afford and they were never willing to meet me halfway or say will take what you have because at least you're trying to pay. I do not understand how navient can do this to people when they are willing to pay what they can afford my income is very limited and this is not stress that I need considering I have a XXXX. I hope in reaching out the Consumer Financial Protection Bureau again that there could be a stop to this because my hands are tied financially and I have to be able to pay bills and eat. I'm concerned that if I make these other payments that may still get sent to litigation in which case they will ask for I believe up to $XXXX at once and there is no way I can afford to do that. I hope again the Consumer Financial Protection Bureau can help me in this situation because there's absolutely no reasoning with these people on top of the fact I have record of excessive phone calls up to four times a day for a month month-and-a-half which I'll gladly provide. Most of my conversation with customer service at navient has been degrading me greatly saying I had x amount of years to pay this off but not understanding that people have Financial hardships I'm stuck between a rock and a hard place. They will also tell me one thing and then say something else when I call back so I'm never getting a straight answer. I need the help of the Consumer Financial Protection Bureau to help in putting me into a payment that I can afford that allows me to pay off my student loans otherwise I'm never going to be able to pay this off. If it was up to me I would have never taken loans but I'm from a single parent family very low income and I did what I have to do to get my education so that I can better myself. When I told them that I would have to reach out and file a complaint with some sort of Protection Service, they said that it's a breach of contract and it nobody could do anything about it and it's very frustrating to try and work with people that are unwilling to work with you regardless of this or any situation I'm willing to do what I can but I can only do what I can afford I got to eat and pay other bills too. Even the payments that they offered me before we're still more than what I was paying originally it just makes no sense they want money but they don't want to work with anybody to come up with a way that they can get something from people regardless of how old the loan is. Excessive harassing phone calls I received from navient from 2017 so everybody can see how aggressive they are in their unfair debt collection practices XX/XX/2017- from phone # 6 navient XXXX XXXX XXXX XXXX XX/XX/2017- from phone # 7 navient XXXX XXXX XXXX XXXX XX/XX/2017#-7 and #6 navient XXXX XXXX XXXX XXXX XXXX XX/XX/2017- #6 and# 7 XXXX XXXX XXXX XXXX XXXX XX/XX/2017-#6 XXXX XX/XX/2017 XXXX XXXX XXXX XXXX XXXX XX/XX/2017 1XXXX XXXX XXXX XX/XX/2017-# navient XXXX XXXX XXXX XXXX XX/XX/2017 XXXX XXXX XXXX XXXX XX/XX/2017-navient#8 and 6 XXXX XXXX XXXX XXXX XXXX XX/XX/2017-#6 and 8 XXXX XXXX XXXX XXXX XXXXXX/XX/2017#8and 9 XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2017-#8 XXXX XX/XX/2017 XXXX XX/XX/2017-#
Company Response:
State: WA
Zip: 98371
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have repeatedly notified Navient that the amount due and owing is incorrect. I have long suspected padded charges since the original loan changed hands twice. XXXX and XXXX specifically. I have NEVER attended one of schools reporting. I never took any funds nor signed any loan documents from this institution. Navient refuses to recalculate these amounts. This is fraudulent.
Company Response:
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: The servicer is Navient for my student personal loans. I have had these loans for many years, I graduated from college in XX/XX/2007. I have had a difficult time with repaying. I have been able to put my loans in forbearance and deferment. I did know that interest would keep accumulating ... but I had no choice at the time. They did not offer a lower payment or lower payment options ONLY forbearance and deferment. Only last year finally did they tell me about something similar to income based repayment and I was put on that program which really helped. I tried to apply again this year and they said I did not get approved. My financial situation has not changed at all. It is all exactly the same as last year. The amount of interest that has accued on these accounts is disgusting and is why my payments are so high. They will not do anything to help now in any way.
Company Response:
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I had been in repayment with Sallie Mae/Navient for over 15 years. i needed reduction of payments, but i also wanted to pay pff principle. Over the course of 7 years, my principle never went down until an associate finally understood what I wanted. I did not have help from my family or parents on finances, and was ill informed and given repayment options that did not meet my needs. I would have never taken out that much money if I knew I to use the option to repay, nor would I have chosed anything that gave me capitized intreest charges. How can a company get away with students not paying down the princiaple for over 10 years??? that shoudl be illiegal.
Company Response:
State: KY
Zip: 40220
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XX/XX/XXXX. Student Loan servicer Navient. There are very limited ways to switch your payment due when you're trying to avoid being delinquent and switch to autopay. For three months, I have tried to switch the due data for cash flow to the XX/XX/XXXX of the month. Each time, Navient says this isn't possible without paying twice on the same loan for the month because of when the payment falls ( on the XX/XX/XXXX of the month ). That the only way is through an administrative forbearance.The whole point of me trying to switch a due date ( for the same month ) is to be on time with payments. This is infuriating. I was also told that I could adjust the payment due date if I signed up for autopayments online. Um, no. It doesn't have that functionality. Basically all Navient customer service seems to know how to do is put you in forbearance -- hence there are numerous lawsuits.
Company Response:
State: VA
Zip: 22201
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-11-30
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: XXXX XXXX XXXX contacted me 4 times on Wednesday, XX/XX/XXXX. They left a voicemail. I called them back around XXXX. Representative wanted to verify my address and phone number and told me another company will be giving me a call. Yesterday, XX/XX/XXXX, they called me 4 times ( XXXX, XXXX, XXXX, XXXX ) and they left me 4 voicemails. Same voice, same representative I spoke to on Wednesday. Today, XX/XX/XXXX, I received 4 calls from them and voicemails ( XXXX, XXXX, XXXX, XXXX ) Every time I call back, its the same female representative with the horse voice asking to verify the same information. She seems to not know or remember that we already spoke on Wednesday the XXXX and she is very aware that i already have a payment plan scheduled for every XXXX of the month. They've called my job and threatened to garnish my pay. They also tried to get info from the HR representative like my ss # and date of birth. All these calls are unnecessary. I have not missed a scheduled payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07306
Submitted Via: Web
Date Sent: 2018-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A