Date Received: 2016-11-09
Issue: Can't repay my loan
Subissue: Can't decrease my monthly payments
Consumer Complaint: MOHELA does not allow payments to be made on accrued interest for existing loans if you continue to borrow. So you can not reduce the interest that will be owed on your loans when you graduate. This information is not clearly available anywhere on their website, and when attempting to pay off my accrued interest via phone, which is apparently the only way to direct payments, the representative assured me that my payment would be applied as directed. It was not until checking my account the following week that I was made aware of the error. Finally after calling another different representative they finally informed me that their rules did not allow my intent.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2016-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-04
Issue: Dealing with my lender or servicer
Subissue: Keep getting calls about my loan
Consumer Complaint: I was made aware today that MOHELA has been calling family members for the past week looking for me. They were told repeatedly that I do not live there but still continued to harass him. I spoke with them today and they said I must have provided them with the number but this is false and they did not take the matter seriously.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MA
Zip: 018XX
Submitted Via: Web
Date Sent: 2016-11-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-11-02
Issue: Dealing with my lender or servicer
Subissue: Trouble with how payments are handled
Consumer Complaint: I have been paying my loan servicer, Mohela, an extra amount each month to pay my loans off quicker. I sent them a letter directing their accounting department to apply money above and beyond the amount due on each loan to the principal of the loan with the smallest balance. Twice now they have misapplied funds and sent me past due notices in between statements. When incall about this they tell me it is impossible for their accounting department to keep my instructions and follow them. I think this is nonsense. Please look into this
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30116
Submitted Via: Web
Date Sent: 2016-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-26
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I have XXXX student loan from loan servicer Mohela. The loan was disbursed in XXXX disbursements. In XXXX 2016, Mohela reported to the XXXX credit bureaus that I was 60 days late on XXXX loans when in reality there was only XXXX loan. This is causing a negative impact on my credit score. Not to mention that the forebearance paperwork that was submitted in XXXX 2016 was back dated to include XXXX 2016 payment. I am a hard-working single mother, and a veteran of the XXXX who is striving to provide for my XXXX young sons. I can not afford the financial impact that Mohela 's erroneous negative reporting is having on my everyday life. I can not afford adequate transportation or housing without outrageous interest rates because it looks like I have XXXX student loan delinquencies in XXXX 2016, instead of XXXX. Please help me rectify this situation.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OK
Zip: 73012
Submitted Via: Web
Date Sent: 2016-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-20
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I happen to be monitoring my credit report and realized that Mohela has falsely reported a derogatory report to all the credit bureaus - for XXXX loans - XXXX and XXXX I dispute this information and moreover, wish to file an official suit against them for damages to my credit report and for ruining my credit. I have been on a forbearance plan due to not being employed for over a year ( XXXX actually ) trying to seek a job and unable to get XXXX due to the issue I can not retrieve my degree from the university I attended because I can not retrieve my degree - which for the jobs I have applied require you to submit proof of your degree. Other positions I have tried to apply for, I am either over qualified or overlooked for the position. I have worked some temp jobs that barely pay any bills and presently I am caring for XXXX of my grandchildren and on assistance to help meet their needs. I can not get an official transcript as well, therefore certain job opportunities that I have had I was not able to get the job offer. I have kept in contact with Mohela at every step to ensure I am communicating this issue with them and asking for the proper paperwork so that I will not go into default or something would be reported on my credit falsely. I filled out the paperwork ( financial statement ) saying at this time I could not repay twice. I have communicated this information to them on several occasions via the phone and via the Internet. I have no outstanding late fees due, yet Mohela has reported derogatory reports to the credit bureaus ( all XXXX ) and has cause a decrease in my credit score - XXXX points whereby the loans are showing not paid on time and derogatory. They also have falsely reported this in addition, thereby violating the Fair Credit Act and I have " not '' been notified of any such missed payments. Moreover, the credit bureaus have added this false information to my credit report and therefore in violations as well. Again, I have been on a forbearance and financial hardship with this company every since they took over this account. Mohela is not the original creditor and they are participating in felonious credit reporting. I just received a letter from Mohela advising that I have an install payment type. Amount past due is zero. Outstanding late fees to date is zero. Current due is {$130.00} and per the letter the due amount {$130.00} and is not due until XXXX/XXXX/2016 with a billed date of XXXX/XXXX/2016. How does XXXX have the negative report on your credit for a bill that is not yet due and has no such outstanding fees? In addition, they have a status of repay and I am not - nor did I commit to any repayment plan at this time, or prior due to my financial hardship status. I have letters stating that I was on this plan with them ( forbearance and hardship ) and they have reported this information without my knowledge. This servicer may as well be doing this to a lot of people and they are not aware of it. The account number in question is # XXXX XXXX XXXX. This information on my credit report is " not accurate '' therefore I have the right to dispute it and accordingly I wish for this information to be removed immediately. If it is not, I will retain a lawyer to sue Mohela. The FCRA requires credit reporting agencies to " maintain reasonable procedures that ensure maximum possible accuracy, '' and Mohela nor the credit reporting agencies have followed these procedures.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AR
Zip: 72701
Submitted Via: Web
Date Sent: 2016-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-20
Issue: Dealing with my lender or servicer
Subissue: Received bad information about my loan
Consumer Complaint: I graduated in XXXX with a XXXX XXXX degree and went to work for XXXX in Ohio. My family has a long history of XXXX. I was told in XXXX that XXXX Loans enrolled me in the Public Service Loan Forgiveness program. They did n't and they went out of business. They sold my loan to XXXX. I contacted them to make sure that it got transferred properly and that 's when I found out they never put my loan into that program. They assured me that they would fix it and that my loan would be in that program. They did n't and they went out of business. They sold my loan to Mohela. I just found out today that I have never been put on the right kind of repayment plan. I have made 7 years of payments, always on time, and none of them count. I was supposed to have loan forgiveness after 10 years of on time payments. I just want credit for my 7 years, because I had no way to know or even no way to check if what I was told actually happened. Even if the total of my payments would have been more than what I did pay, I am willing to pay any additional funds that I would have paid, had they done what they said they were doing. I am XXXX years old, and I want to retire someday, sooner rather than later. I have very little to retire on because I was a military spouse for 20 years and had a sporadic work history, and now I work in XXXX, so the social security administration is going to cheat me out of a lot of my retirement because I get XXXX retirement for part of my work history. ( That 's another messed up financial situation that your agency should look at. ) I will probably have to buy a mobile home with money I get from my parent 's house when they pass away, just to be able to afford to live in retirement. I ca n't pay student loans in retirement. If I could discharge them in bankruptcy, I would since I feel like I have been cheated. I have always paid all of my debts. I even almost lost a house in the recession but worked really hard to sell it at a loss rather than default. I lost XXXX dollars in home-ownership in the recession, because when I sold house number XXXX, it was XXXX and I had no idea that the whole economy would tank in XXXX. I purchased a condo in XXXX and it is currently worth XXXX less that I originally paid for it. When I first discovered the problem with XXXX, I found evidence of XXXX Loans doing this with a lot of people, but I no longer have the information. I know it 's there and could be found with some intensive XXXX or other searching. Please help me. I have always tried to do the right thing in life, and have gotten XXXX by circumstances, but this is just wrong and seems like it should be able to be fixed, since it was a couple of people who either lied or were just too incompetent to do the job right. No one wants to take any responsibility, and I just want this corrected since I did what I was supposed to do, and have dedicated my life to XXXX. I realize that the people who messed up my loan not once, but twice, are not able to be found. But I want someone now to step up and do the right thing, and fix this error. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 43209
Submitted Via: Web
Date Sent: 2016-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-14
Issue: Dealing with my lender or servicer
Subissue: Need information about my balance/terms
Consumer Complaint: I consolidated a portion of a federal loan to a private loan for a better rate in XXXX. The company I consolidated this loan to was XXXX ( XXXX XXXX Bank ). My loan was then transferred to a management company called MOHELA XXXX of XXXX. There were many issues with XXXX and a number of errors that occurred during the transfer to MOHELA. Two things have not been corrected. One - the transfer from XXXX to MOHELA now shows my original balance with XXXX to be double the amount I actually owed ( owed approximately {$100000.00} ; now shows {$200000.00} ) and they have not corrected this with multiple requests and even their acknowledgment by phone that it was incorrectly doubled. They have not given me a print out of the payment history of the XXXX account from the original consolidation in XXXX to the transfer to Mohela in XXXX - these records were wiped clean with the transfer. Sincerely, XXXX XXXX
Company Response: Company believes complaint is the result of an isolated error
State: GA
Zip: 30033
Submitted Via: Web
Date Sent: 2016-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-13
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: I have federal stafford loans serviced by Mohela. While earning a subsequent degree, Mohela placed my loan into deferral 3 times " automatically ''. This occurred despite my written request to them, per their instructions, to not automatically enter the loans into deferent. On each occasion it has taken me at least one month to notice Mohela 's error however try havenot been willing to retroactively remove the ( albeit minimal ) extra accrued interest. When speaking with their staff, each time this happens I 'm told that my account is in order to prevent auto-deferral and this wo n't happen again.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60202
Submitted Via: Web
Date Sent: 2016-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: Yes
Date Received: 2016-10-11
Issue: Dealing with my lender or servicer
Subissue: Need information about my balance/terms
Consumer Complaint: I have been trying for years to determine how my loans have the interest rate they purport to have because I do not believe it is correct. When I spoke with my loan servicer, I was advised to contact the department of education. When I contacted the department of education, they told me to contact my loan servicer. I was finally able to obtain a marginal print-out of my student loans but it STILL does not contain the ( 1 ) actual notes indicating the interest rate, and ( 2 ) it also failed to show some of the interest rates on my loans claiming that the interest rate is variable. Last year, I found a major discrepancy in how my interest was being capitalized which led to an approximate {$14000.00} modification to my outstanding loans. I want to make sure that the proper interest rate is being applied to my loans. Moreover, I want to confirm that the principal on my loans are correct as well. All avenues that I have tried have failed to provide me with : -proof of the interest rate ( as it was upon execution with my loan documents ) ; -proof of principal ( as it was upon execution with my loan documents ). I can not understand why no one can provide me with a copy of my loan documents, and also provide me with proof of my interest rates. I will pay the debt I owe, but I believe I am being overcharged. Thank you for your attention to this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21208
Submitted Via: Web
Date Sent: 2016-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No
Date Received: 2016-10-07
Issue: Dealing with my lender or servicer
Subissue: Having problems with customer service
Consumer Complaint: I was approved for a forebearance through XXXX/XXXX/2016. However, Mohela is reporting past due for XXXX. I 've already contacted them about without a resolution.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75254
Submitted Via: Web
Date Sent: 2016-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: No