Date Received: 2019-09-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I was investigated my credit report I have notice a company named Mohela kept popping up. I dispute it on XXXX and XXXX and XXXX. It has been removed on XXXX and XXXX unfortunately XXXX has been adamant not removing it with no proof. I was not attending no school of such name. I have proof I have been graduated from another school I want this removed off my report completely
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30680
Submitted Via: Web
Date Sent: 2019-09-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-08-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: IHAVENEVERWENTTOXXXXXXXXXXXX. ITISSHOWINGTOACCOUNTSONMYCREDITREPORTSONALLTHREECREDITBUREAUSANDFROMMOHELA,ACCOUNT#XXXXAMOUNTS{$1900.00}{$85.00}
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2019-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-30
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I refinanced my Federal Student loans to XXXX XXXX and did not receive enough information from them regarding the fact that they would become private loans and the consequences of that decision. Recently ( XX/XX/XXXX ), my income level has been reduced significantly for the foreseeable future and I am having difficulty making my minimum payments. This unfortunately coincided with me restructuring my credit card debt and my credit score is below the minimum of XXXX for that company. I called and was able to receive forbearance for up to 12 months but that would ultimately increase my monthly payments. Complaint # 1 : extremely poor communication on the nature of refinancing my student loans initially Complaint # 2 : extremely poor customer service in being able to address my concerns without numerous calls and an inability to reach supervisors to address my circumstance ( calls made XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX, and earlier ) Complaint # 3 : they are unable and unwilling to provide any solutions othan than forbearance for up to 12 months, at which time I will go into default ( email notification of this recieved XX/XX/XXXX )
Company Response: Company believes it acted appropriately as authorized by contract or law
State: ID
Zip: 83646
Submitted Via: Web
Date Sent: 2019-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-18
Issue: Struggling to repay your loan
Subissue: Can't temporarily delay making payments
Consumer Complaint: I have had my student loans refinanced by Mohela XXXX. I was a XXXX XXXX XXXX at The XXXX XXXX at the City University of XXXX XXXX since fall 2019. The registrar and I sent in an in-school deferment form ( which Mohela made very difficult to get a hold of to begin with ) six times. They kept claiming they didnt receive it. I was still making payments while in school because I didnt want problems. Finally in XXXX, I stopped paying because my registrar said they got a confirmation that mohela received my in-school deferment. Mohela then reported me being three months delinquent on my account and said they cant accept the inschool deferment because we didnt submit it in time. So now they messed up my credit and charged me tons of fees even though I was a full time student.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11372
Submitted Via: Web
Date Sent: 2019-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-07-11
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: To Whom It May Concern, I am reaching out to you because Ive reached an impasse regarding a situation with my student loan servicer. I have always made my payments on time. I have never been delinquent. My husband and I are XXXX XXXX XXXX in XXXX, Texas so money has never been an issue. We take care of our responsibilities. The Issue : My husband and I switched banks and I updated my banking information via the MOHELA website on XX/XX/XXXX. I processed automatic debits at that time. The system notifies you that it takes a few business days for payments to appear on the account. The payment, {$1700.00}, was deducted from my checking account on XX/XX/XXXX. On XX/XX/XXXX - I checked my MOHELA account and noticed there was an additional payment processing that I had not approved in addition to the regular monthly payment I had already paid. I called customer service and the agent said it was a technical issue, and not to worry. He then removed the processing payment. On XX/XX/XXXX - I received an email stating XXXX MOHELA had not yet received my monthly payment and my account was delinquent. I want to repeat, the money was deducted from my account on XX/XX/XXXX. On XX/XX/XXXX - I spoke to a representative, XXXX, that stated the reason why my account was delinquent was because I called and cancelled the second processing payment. Remember, this was an unauthorized payment made in addition to my regular direct deposit. When I called previously to cancel the second unauthorized processing transaction the previous representative had canceled my initial payment in addition to the processing payment supposedly. According to XXXX MOHELA had sent me a refund on XX/XX/XXXX in the mail for that payment in the amount of {$1700.00} and stated I would receive it in the mail on XX/XX/XXXX at the latest. He stated my account was still past due and because no payment had been given, my account was past due and he advised me to pay all accrued interest as well as a {$50.00} late payment fee as soon as possible. I made a payment of {$1700.00} which was deducted from my account on XX/XX/XXXX. My account STILL shows as delinquent after that payment. On XX/XX/XXXX No refund was received from the first payment. I have now paid a total of {$3400.00} and my account balance has not changed. This is without taking into account the added interest and fees. I recorded the last conversation I had with XXXX, and that is available upon request. The Resolution : The payment of XXXX was debited from my account on XX/XX/XXXX. I expect the second payment of {$1700.00} to be refunded to me, and all interest and fees that accumulated and compounded as a result of Mohelas error to be eliminated. I dont see how a company can debit someone with a confirmed transaction record : XX/XX/XXXX : Withdrawal MOHELA / TYPE : 1-TIME PAY ID : XXXX DATA : XXXX CO : MOHELA % % ACH ECC WEB % % ACH Trace XXXX and claim I didnt pay my student loan payment on time. Then charge me a fee and delinquent interest due to a supposed cancellation of that payment which I did not request. I called and cancelled a second processing payment which I did not authorize on the account after the initial debit was completed. When I decided to play their game and pay the increased payment : XX/XX/XXXX : Withdrawal MOHELA / TYPE : 1-TIME PAY ID : XXXX DATA : XXXX CO : MOHELA % % ACH ECC WEB % % ACH Trace XXXX They did not refund me the initial payment in the time frame I was told via phone ( which I recorded ) and my account is still delinquent. I have effectively paid over double my normal loan payment and have not been credited for any of my payments on their system despite having the money withdrawn from my account. Thanks, XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 75252
Submitted Via: Web
Date Sent: 2019-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I applied for a school housing at XXXX XXXX XXXX XXXX XXXX, before the school year even started. im talking months. I sent the housing and the school a withdraw letter signed & dated on why i cant further my education with them this semester, i never signed a lease i never ever consented the apartments to charge me for the months that i didnt attend. Because i let them know i wasnt gon na attend. I never sent them signed documents saying i was going to stay at these housing apartments and after many times of them trying to get me to sign i told them over and over that i would not be attending the school so i dont need to sign. I have proof of them sending the lease through email and me NEVER opening them. More then 5 times. I check my score today & & some how it got sent to collections on a XXXX dollar payment that i never agreed to pay or never made a single payment towards and never signed the lease, i filed a dispute and got rejected for an apartment I NEVER stepped foot in. I dont wan na take this bigger then lawyers & & attorneys but i need further assistance on this terribly wrong error, but something needs to be fixed because that is fraud for charging someone for an apartment they never signed a lease for. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77469
Submitted Via: Web
Date Sent: 2019-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-06-13
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I transferred to XXXX XXXX on XXXX XXXX back in XX/XX/XXXX-XX/XX/XXXX and according to them I was not able to receive financial aid due to the fact that I was attending a satellite school in XXXX, MO while my physical location was XXXX XXXX, TX. I was told that because I did not qualify for financial aid Pell grant that I needed to get the student loan offered at XXXX XXXX XXXX XXXX. I logged into the financial website back in XX/XX/XXXX and notice that XXXX XXXX collected on a Pell grant in TEXAS. I never received a refund but I was put into this student loan that I don't see the amount lowering because they are collecting on interest instead toward the principal. Mohela has been changing the terms and conditions since on the loan since the original promissory note that I have the original copy. I can mail or fax in any documentation you may need clarification. XXXX XXXX collected on my Pell grant close to {$9000.00} and also on my VA benefits and now they have me on this debt of an old student loan that I can not seem to lower the principal in all the time that it has been under my name dating back XX/XX/XXXX. This was all done because XXXX XXXX mislead me and collected on my Pell Grant and Ch-35 VA Benefits. I feel they are unethical and are over charging me for a tuition that my Pell grant and VA benefits paid for back when I attended XXXX XXXX from XX/XX/XXXX-XX/XX/XXXX. My total tuition for the school was no more give and take {$6000.00}. My interest rate with this loan was in the low 1.5 % initially and now is close to 7.0 % after I have asked mohela to lower the interest rate and to put my payments towards the principal. Nothing has changed I feel since XXXX XXXX pocketed the Pell grant and lied to me about this loan. I feel this is wrong and want them to at least deduct my Pell grant they took from the total amount of this loan. I have good credit and I have been giving them payments that I can afford based on my budget. I still feel that I am paying a debt that is not lowering this student loan and feel I am unethically being charged by Mohela. I have already paid Mohela close to {$5000.00} and the amount in debt is still {$7300.00} and the initial loan was around {$5000.00}. I am reaching out to you in attempt to mediate and take this debt out of my life.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78254
Submitted Via: Web
Date Sent: 2019-06-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Struggling to repay your loan
Subissue: Problem lowering your monthly payments
Consumer Complaint: 5 years ago XXXX called me and told me i was eligible for student loan forgiveness. i paid XXXX a month for the first 12 months and then XXXX dollars ever since till XXXX of 2018 when i found they were being sued by the federal government, not sure what to do know i have auccered and extra few XXXX dollars in interest i thought they were paying.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33603
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Mohela sold loans to XXXX who has consolidated all of my student loans. Their negative reporting is affecting my debt to ratio when they do not exist.
Company Response:
State: SC
Zip: 29209
Submitted Via: Web
Date Sent: 2019-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-05-14
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My account was on auto pay. Mohela says they stopped taking payments from my back account after having a letter they sent to me returned, although there was no change to my address. I made several requests for documentation of the returned letter in question to determine if it ever existed and, if so, to see why it was returned. They were unable to produce any documentation or explanation. I was unaware that the payments werent being debited as the emails they sent went to a junk folder. They admitted in my conversations with them that they never called my cell phone, which was accurately labeled as my current primary phone number, because their guidelines dont allow them to make automated calls to cell phones without some sort of prior authorization. Furthermore, they declined to have a human call me instead. Rather, they made three ( 3 ) robocalls to an old work number which was labeled alternate and no longer valid. So, in fact, Mohela did not adequately attempt to inform me by mail, phone and email that they were stopping the automatic payments, and therefore I was unawarecausing the account to inadvertently go into default. I wish to appeal and escalate this decision, so that the facts can be obtained and my credit report cleared of the negative reporting ( my FICO score decreased by 58 pts ) that resulted from Mohelas negligence in this case. Please advise.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92109
Submitted Via: Web
Date Sent: 2019-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A