Date Received: 2023-01-06
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I thought I received a XXXX XXXX at the time of signing the agreement, also my social security number was used, so that makes it a consumer credit transaction, I was deceived into thinking there was a debt.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30228
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I called XX/XX/XXXX to refund the payments I made with my student loan with my loan servicer MOHELA and the refund amount that was requested was {$21000.00}. The MOHELA representative said it would take XXXX days for it to reflect on my bank account. I called again XX/XX/XXXX with MOHELA to follow up as I have not received the amount of refund I requested for after waiting. The representative then says they are backed up and it can take another XXXX more days as the previous representative did not process my request. I called again XX/XX/XXXX with MOHELA to follow up and they said I should be receiving it soon and even waited XXXX additional hours to speak to manager for her to leave a note on my request as I told her I had other payments that needed to be paid before the new year and she said it should be coming in sometime this week. I called again XX/XX/XXXX with MOHELA to follow up and they said that the Department of Treasury is still processing my request. I have become upset and told them that my personal payments are overdue and now interests have accrued that I should have not owed as MOHELA did not handle my request properly and continues to tell me the same thing over and over and wait after I have been waiting for longer than the time period I was told that the money was going to come.
Company Response:
State: VA
Zip: 22003
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have a Spousal Consolidation Loan that was serviced by XXXX for over a decade where I applied for the XXXX under the limited waiver. Until last week, I did not receive any information about my application until I submitted a CFPB complaint asking for a status of the loan. I'm a co-signer on the loan. This should not limit XXXX forgiveness because the XXXX of the United States signed a law that allows for these loans to be split and also forgiven under the XXXX program. XXXX did not forgive my portion of the spousal consolidation loan and instead stated that the loan was transferred to a new servicer, XXXX in early XXXX. When I contacted XXXX, the new servicer, the company ( XXXX ) stated that MOHELA XXXX XXXX. The primary signer on the loan and I divorced in XXXX, XXXX. I want the loan separated back out according to the law that the XXXX signed last fall. I also want my portion of the loan forgiven through the XXXX program since I have met all the requirements for this. I have been serving in the XXXX XXXX since XXXX of XXXX and have applied several times for forgiveness through this program. I'm also ONLY concerned about the spousal consolidation loan for the program ( not my graduate loans that are zeroed out ).
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AE
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am asking the CFPB to contact Mohela to get them to forgive the remaining balance on my student loans. On XXXX/XXXX/2022, I submitted a completed, signed PSLF application to Mohela, in order to seek forgiveness on my student loans based on the fact that I have over XXXX months of on-time, completed loan payments. According to Mohela 's website, this forgiveness review should have taken up to XXXX days. We are now past XXXX days ; I can not get anyone on the Mohela customer service helpline, and I have all the qualifying payment information submitted to Mohela.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94131
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have a PSLF issue with MOHELA and the Department of Education. Both know that the payment count on the subsidized and unsubsidized parts of my consolidated loan should match, which they do not. I have been told to file a reconsideration request to get it resolved on XXXX, which I did. The problem is that my 120th payment is in 3 months and the last time I filed a reconsideration request it took 4 months to be recognized. I would like this fixed as soon as possible. The missing months are XXXX through XXXX of 2009. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WI
Zip: 53217
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: We have made multiple attempts to verify employment with Mohela for the XXXX and it continues to show employment not certified. We have contacted them directly, refaxed multiple times as requested and still no employment verification as been completed. This has been on going since XXXX of 2022.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29650
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: MOHELA will not correct my payment count on PSLF loan forgiveness. I tried to download information but the document was too large so I am sending it to you in the mail.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NV
Zip: 89014
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I called today XX/XX/XXXX to follow up that my loan count be updated based on XXXX. Previously, I uploaded the required for that was signed by my HR at XXXX on XX/XX/XXXX and staff said that would be processed. Today another representative at MOHELA said that form will be denied because it was signed in XX/XX/XXXX and uploaded in XX/XX/XXXX. When I asked to speak with a Supervisor, I was placed on Hold for 15 minutes and I had to hang up.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Excessively long wait time for XXXX forms to be processed by MOHELA. I electronically submitted a " XXXX XXXX XXXX Form '' to MOHELA on XX/XX/XXXX. As of XX/XX/XXXX the uploaded form is still listed as " processing. '' Subsequently, the official tracking of my eligible and verified payments towards loan forgiveness is inaccurate. I have contacted MOHELA by phone to resolve this issue but had to hang up after being on hold for over 2 hours.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I made two separate requests for a refund for payments voluntarily made during the COVID-19 forbearance, one with XXXX and then another with Mohela ( when I was told there was no record of a XXXX request ). When I followed up through email, I was told there was a refund to be processed due to PSLF discharge. However both requests were made much prior to discharge. I would like to make a complaint about this situation.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33173
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A