Date Received: 2023-05-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Loan originally serviced by XXXX was transferred to Mohela. Requested refund of voluntary payments made during Covid pause in XX/XX/XXXX. I was informed that this could take up to 90 days because Mohela needed to request payments from XXXX. Received partial refund ~ {$2000.00} directly to my bank account and FULL loan balance was restored in XX/XX/XXXX. Called to follow up with Mohela at this time and was told that the remaining money would be issued as a check from the treasury department. Called to follow up in XX/XX/XXXX and Mohela said they could only tell me that the check was sent but could not do anything further. Called the treasury department and was told that the check was likely lost in the mail and that Mohela would need to request a stop payment and re-issue of the check. Called Mohela to request this and was told it would be completed and that a new check should be received within 30 days. Requested that my loan balance be adjusted until my refund had been re-issued as this is an inaccurate depiction of money owed and was assured that I would receive my refund shortly. Called again in early XX/XX/XXXX and was told that the check payment was stopped but that the re-issue of the refund was not completed and the request was possibly done incorrectly. I again requested that my loan balance be changed to reflect the lack of refund and was again reassured that I should receive my refund shortly now that the correct request was submitted. Called again mid XXXX and was told the process can take up to 30 days due to treasury department processing. Called again XX/XX/XXXX and was told by that the request for refund was only re-submitted on XX/XX/XXXX and that it may take up to 90 days from that date to receive a refund. Mohela could not provide me with a check number to follow up. I have spent an inordinate amount of time on the phone with various representatives, often getting misinformation, being transferred, and being asked to follow up with other departments on my own. I have been continuously given false timelines about when I can expect my refund under a law designed to prevent financial hardship during a pandemic. I have suffered a great deal of undue stress during this process as well as an undeserved drop in my credit score due to an inaccurate reflection of my loan balance and debt to income ratio. I have also lost potential capital gains and the ability to do what I intended to with my money.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95818
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: FedLoan servicing has and continues to report negatively on my credit. I have disputed this issue far too many times and FedLoan Servicing still refuses to address the issue and as well XXXX fails to remove it off the report even though the other two bureaus have. Additionally, FedLoan servicing has officially close their doors and XXXX is the new owner of FedLoan. I have been in contact with XXXX and they are not able to find the account and the Department of Education has still proven that the loans are 100 % discharged. If FedLoan is no longer and business and XXXX can not find the account, it must be removed off the credit report as the loan does not exist and on the basis, they have been discharged. This is a final notice for the removal of the accounts from the credit report.
Company Response: Company can't verify or dispute the facts in the complaint
State: FL
Zip: 32909
Submitted Via: Web
Date Sent: 2023-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Submitted my PSFL form and was notified on XX/XX/XXXX that my Federal Unsubsidized loans have met the XXXX loan repayment. No further action has been taken on my account to move this loan and show it as forgiven with a XXXX balance and have it show a XXXX balance on my credit report.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Mohela is not even processing my PSLF application. They are closing it as a duplicate or canceling it. There isnt a duplicate or at least an approved one so this pushes the processing time even further due to their mistake.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CO
Zip: 80247
Submitted Via: Web
Date Sent: 2023-05-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have been fighting XXXX and Mohela since early XXXX. I submitted proof that I was eligible for loan forgiveness due to false certification. I do not have a XXXX XXXX XXXX XXXX thus I never legally qualified for classes at University of XXXX. I submitted my proof 3 times over the last 3 years, each time waiting 90 days before reaching out to learn the status of my results. Each time i was told to re submit my paperwork as it must have gotten lost. On XXXX XXXX XXXX I received a letter from Student Aid ( See attached ) stating that they would Remove the loan from my credit and refund any loan payments. A month later I called to check status, they were quite rude and told me to call Mohela. So I did. On XX/XX/XXXX I received a letter from Mohela stating that they are processing my request. I feel they are not taking my needs seriously. It couldn't be that difficult to log in and remove the account from my credit profile. Since my battle began in early XXXX i feel this is long overdue.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 95620
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I contacted MOHELA. MOHELA told me that my student loan was forgiven as of XX/XX/2022. I made payments all through COVID-19. I based my retirement from government employment ( XXXX XXXX XXXX ) on having my student loan forgiven. Now MOHELA is stating that I owe {$1300.00} after they credited me and sent me a check in the amount of XXXX. I do not believe I owe any money on my loan and it should be forgiven as I was told. I even made payments through XX/XX/2022.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 923XX
Submitted Via: Web
Date Sent: 2023-05-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-24
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I appreciate this level of communication and transparency regarding this matter. I would like to clarify, given my initial questions that I am in fact eligible for my current private loan, financed via MOHELA will in fact be forgiven, as this was a direct loan initially through Federal Student Aid. There seems to be a grey area of unanswered clarification between MOHELA, Federal Student Aid and the Borrower Defense department that I could use some assistance with. While I understand that all of my Federal Student Loans will be forgiven, I want to be clear that several years ago, I moved to MOHELA 's private student loan program in an effort to obtain a lower rate of interest on such a large amount of money, not knowing that I would later be awarded complete forgiveness as the submission at that time was pending and I was not explained from counsel or MOHELA that " if I chose to go private '', then I would be excluded from any potential forgiveness, discharge or reimbursement from pending claims and cases surrounding my case. In my opinion, it's only morally and ethically fair for those loans that moved from Federal to Private ( as a result of negligence on MOHELA 's part ) be forgiven as well. I will certainly contact the Dept of EdXXXX and ensure my information is current and up-to-date, however I would prefer final confirmation of my forgiveness to come directly from your organization. Any and all support assistance with this matter is appreciated. My contact information is also below if you would prefer to have a call regarding this for the final piece and mind. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2023-05-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Hi there, I have two issues to report regarding MOHELA. 1. On at least two occasions ( that I have noticed ), MOHELA has charged interest to my student loans during the COVID era. They do not respond to inquiries of why. 2. I applied for PSLF earlier this year, MOHELA asked for supporting documentation, which was provided, but has since placed my application in a canceled state w/out any explanation or update.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 40014
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hello! I have made overpayments on my federal student loans above the 120 payments required. I did get loan forgiveness but I have paid money above the 120 payments. I have asked XXXX XXXX and now mohela to return the overpayments. I have had my payments verified by XXXX - I can reupload the information if need be but have uploaded to XXXX XXXX and Mohela all my bank statements/history etc. I was told by Mohela on XXXX by XXXX XXXX - mohela representative, that my overpayments will not be returned but applied to the account. I do still have roughly XXXX in a XXXX loan. However the overpayments were made on my student loans, and I don't see how they can keep my overpayments or my money. Its money I paid over 120 payments, if I would have known I was paying over 120payments I would have stopped. So I am unsure how mohela can keep my overpayments, its money I paid over the 120 required for the PLSF/TEPSLF forgiveness. I can't seem to find anyone to help explain that to me or who I should call next. I also don't know who to turn to for help in resolving this matter if Mohela keeps my extra money. Thank you, XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MO
Zip: 65721
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I am writing about the TPSLF program going on right now. I first applied in XX/XX/2022 and had all the correct loans, repayment plans, etc. I received a letter XX/XX/2022 that my employment was approved and I was eligible for PSLF. The letter also said Id be moving from my current loan servicer to Mohela in the coming months. I did not hear anything for months. I reapplied directly with mohela in XX/XX/2022. Right now it says my application was been processed and to wait 90 days. Its been well over 90 days. My student loan still sits at XXXX, my previous servicer. Mohela does not help me or explain why my application is frozen as others who applied literal months after me gain forgiveness within a few weeks. They do not explain who I can contact to be sure my loans move over to their business for forgiveness. I cant even get a payment count, which is a major part of PSLF, to show up anywhere so that I know how close I am to forgiveness and make decisions related to my employment. My repeated calls and requests for help with MY specific application/loans are met with either we dont know or giving me generic robotic answers that dont apply to my situation.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28216
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A