Date Received: 2023-07-31
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: My servicer changed to Mohela around one year ago. I have tried countless times to contact the company to verify multiple things and can never get through to a person. Their website does not allow actual emails or messages either. When you click to message them it just takes you to an FAQ page. My public student loan forgiveness credit from the paus has not been updates. I want confirmation on which payment plan I am enrolled and what my payments will be starting in XXXX. Holding loans is stressful, all that is happening over the last few years makes it more stressful, and a company with poor business practice and nonexistent customer service makes everything worse. I pay on my loans and have filed all of the necessary paperwork for repayment and XXXX verification every year. Even if I didn't, I would still deserve to have my questions answered. It is truly despicable how this company is performing. Please help. There were times when the previous servicer, XXXX would not know the best answer to my questions but someone always answered the call. What can I do??
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: 97477
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-31
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Mohela holds my loan and I have been on the public service loan forgiveness for years and it has been so much confusion since Mohela company has taken over my account. I been with my job since XX/XX/XXXX and your company sees that and say that its have been approved from them until XXXX of XXXX. But the number of eligible payments have increased as they should they went from XXXX to XXXX and then to XXXX. However my qualifying payments are going down. Which your employee XXXX # XXXX say it shouldnt do. They went from XXXX qualifying payments on XX/XX/XXXX to XXXX qualifying payments on XXXX XXXX and now as of XX/XX/XXXX I am back at 30 qualifying payments again. And when I call about the issue they have me to resubmit the application to fixed the payment issue but it has never been fixed and the count still changes. Then once receiving the new application that was requested they saying its not approved again which the article of operations is on file already and I still send them in and many works say they can see it. The new application is explained to me that it fixed the gap that they see which makes no sense because it see all the same information because i ask.. XXXX # XXXX also said that my payment tracker has not been updated they have had my case for almost a year now. I have sent multiple application the one on XXXX XXXX state duplicate, XX/XX/XXXX state processing and XXXX XXXX also state processing. The supervisor XXXX # XXXX said that she all of the application and that my job has been approved so I should at least have payments from XX/XX/XXXX until at least XX/XX/XXXX. She see over XXXX payments that needs to be added. I am just trying to get an understanding of what is actually going on because it has been very confusing since Mohela took over the loan. I have reached out to federal student loan as well to get help to see if someone can actually explain what is happening with my account. None of my applications has even been finished processing after the XXXX said it only take 60 days honestly. All of the applications I sent in this year should have cover from XX/XX/XXXX until present. Thanks for your time in advance.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21236
Submitted Via: Web
Date Sent: 2023-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My Federal Students loans were given to Mohela because I applied for their PSLF because I work for a county Healthcare Department. I will out all the paperwork and completed an application for repayment sense the XXXX pause is almost up. I did everything that I was supposed to do. So I received an email saying MOHELA 's Response : Thank you for contacting MOHELA, We apologize for any confusion. Congratulations! Our records indicate that you have exceeded the required 120 qualifying payments needed to receive forgiveness under Public Service Loan Forgiveness ( PSLF ). It will take some time before the forgiveness is processed on your account. There is nothing further you need to do at this time. Once the Department of Education notifies us to process the discharge, you will be sent notification. Please be advised that any refunds you are expected to receive are issued from the U.S. Treasury which can take 60-90 days to receive. We appreciate your patience during this time. If you have any additional questions, please contact us toll free at XXXX. Our hours are Monday XXXX XXXX XXXX XXXX XXXX, Tuesday and Wednesday XXXX XXXX XXXX XXXX XXXX, Thursday and Friday XXXX XXXX XXXX XXXX XXXX XXXX Thank you, MOHELA Phone XXXX Fax XXXX TDD Dial XXXX XXXX XXXX XXXX T-W, & XXXX Th-F. XXXX XXXX XXXX XXXX, XXXX, MO XXXX. This message, from a debt collector, is an attempt to collect a debt and any information So I wanted to call and make sure. They said oh sorry we didnt mean to send you that. You still have to pay. If I wouldnt have called I would have never know. Per their email I wouldnt be making payments anymore. Then I would have been in default for not paying. This to me is not something to just brush off. This is their fault. When I called to talk about they couldnt even explain to me how it happened. They hung up on me. What should I do?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 456XX
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The U.S. Department of Education recently announced that it will approve federal student loan forgiveness for XXXX borrowers who were deceived by XXXX job placement claims and submitted a valid borrower defense application. The Department of Education is continuing to process new and existing applications and expects to approve additional claims. All borrowers with approved claims will receive full loan forgiveness.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28012
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have a student loan that has a balance. I have never been late and student loans were paused. I noticed that my XXXX XXXX dropped quite a few points after the student loan was put back onto my credit report. It has been said more than one time on the news that it was not supposed to affect your XXXX XXXX but once it was put back onto mine my score dropped from a 719 to a 710. I have watched it to see if once the government decided whether or not to forgive some loans if put back onto my credit report how it would affect it. My score dropped. Everything else is the same so there is no reason it should have dropped. I've even already made a payment early because I just want to get mine paid off. The old servicer was XXXX. The new servicer is Mohela. There was an article printed by XXXX that addressed this same problem. Here it is : XXXX XXXX Lawsuit : Student Loans Are Paused, So Why Did Your XXXX XXXX Drop? XXXX XXXX XXXX XXXX XXXX, XXXX ( XXXX ). Bestselling Author, The XXXX XXXX. XX/XX/XXXX, XXXX XXXX A new lawsuit claims that student loan servicers and credit bureaus allegedly ruined your credit score. Heres what you need to know. Student Loans Today, individuals representing a class of millions of student loan borrowers filed a federal lawsuit in XXXX California against five of the nation 's largest financial companies for allegedly illegally ruining borrowers ' credit and mishandling student loan debt relief under the CARES Act in the wake of the XXXX pandemic. The lawsuit named the student loan servicer XXXX XXXX ( a subsidiary of XXXX ) as well as consumer reporting agencies XXXX, XXXX, XXXX and XXXX Score. XXXX XXXX is among the largest servicers of federal student loans and services student loans for approximately 8 million customers. During a national pandemic, these companies illegally damaged the credit of millions of people, '' said XXXX XXXX, the Executive Director of the XXXX XXXX XXXX XXXX, which is supporting plaintiffs in the lawsuit. For too long, the student loan system has crushed borrowers when they slip up, while industry has received a free pass when it harms millions. Borrowers deserve justice. The Allegations : XXXX XXXX Damaged The plaintiffs make several allegations, including that their XXXX XXXX were improperly damaged when their federal student loans were paused due to the CARES Act - the {$2.00} trillion financial stimulus package. Under the CARES Act, all federal student loan payments are paused as of XX/XX/2020 until XX/XX/2020. As a result, borrowers are not required to make federal student loan payments. Further, borrowers who do not make payments should have no impact to their XXXX XXXX. Despite this law, plaintiffs allege that their XXXX XXXX was damaged anyway. This mistake- which may have been due to a coding error may have impacted as many as 5 million student loan borrowers. For example, plaintiff XXXX XXXX, program director at the nonprofit XXXX XXXX XXXX, learned that his XXXX XXXX declined after his federal student loans were paused. According to his lawsuit, XXXX XXXX inaccurately reported that his federal student loans had been deferred ( rather than lawfully paused under the CARES Act ). As a result, his XXXX XXXX plummeted and he says he was unable to buy a home, which resulted in a measurable, immediate financial loss. Following complaints from borrowers, XXXX XXXX has publicly admitted the mistake in a tweet on XXXX and says it will correct the error retroactively. MORE FROMFORBES ADVISOR Student Loans And Your XXXX XXXX : Qualifications And Impact ByLindsay XXXX XXXX XXXX Interest Rates : Costs, Options And Ways To Save XXXX XXXX XXXX XXXX student loans XXXX XXXX on XXXX Investing Digest : Know what's moving the financial markets and what smart money is buying with XXXX XXXX XXXX. Email address Sign Up By signing up, you accept and agree to our Terms of Service ( including the class action waiver and arbitration provisions ), and Privacy Statement. Similarly, XXXX noted on its website that the Department of Education will report suspended payments to the national credit bureaus as though they were on-time payments. What should you do if your credit score has been damaged after you paused student loans? If your credit score has been impacted, or you want to know if your credit score has been impacted, you should check your credit report. Go to XXXX for a free copy of your credit report from all three major credit bureaus. You can also contact the XXXX XXXX XXXX XXXX if your credit score changed on or after XX/XX/2020 and you believe it was reported from XXXX XXXX. Finally, you can also contact your lender to inform them of the error so they can correct it for you. Remember, your federal student loans are paused and your credit should not be negatively impacted through XX/XX/XXXX. Student Loan RepaymenXXXX Options Whats the best way to pay off student loans faster? Start with these four options, all of which have no fees : Student loan refinancing Student loan consolidation Income-driven repayment plans Student loan forgiveness Resources : Student Loans Dont expect student loan forgiveness or a {$2000.00} a month stimulus check Student loan forgiveness reduced in new stimulus bill Heres when Social Security recipients get their stimulus check XXXX settles lawsuit what it means for your student loans Should you pay off student loans during COVID-19? How COVID-19 affects student loan forgiveness Heres everything thats happened to your student loans in XXXX weeks XXXX most popular questions about student loans and Coronavirus How long do your unemployment benefits last? How to pay your student loans during Coronavirus Student loan forgiveness benefits these members of XXXX How to get financial relief for your student loans during Coronavirus XXXX ways to lower your student loan payments during Coronavirus Student loan refinancing rates are incredibly cheap Follow me on XXXX or XXXX. Check out my website or some of my other work here. XXXX XXXX XXXX XXXX XXXX XXXX is the Founder & CEO of Mentor ( XXXX ), a leading online financial marketplace where you can shop for loans and credit cards. XXXX is... Read More Editorial Standards Print Reprints & Permissions
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 452XX
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hello XXXX, My monthly payment under IDR before COVID administrative forbearance was {$1600.00} per IDR certification done in XX/XX/XXXX. I have attached the documents/screenshots to support that. However, my current monthly bill of {$2000.00} due after the forbearance is over is based on income re-certification done during COVID forbearance. Therefore, I would like to request that my current IDR plan be deactivated to pre-COVID IDR payment amount and that amount to be continued till when next re-certification is due which would be XX/XX/XXXX, last re-certification being done in XX/XX/XXXX. Thank you for your attention on this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 76710
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hello, yes, I had my student loans with XXXX. Originally, and now there was XXXX. Or however, you spell that, and they are on my credit report. XXXX XXXX XXXX years with XXXX, they've been in my credit. Since XXXX XXXX, which is over 10 years, they were sent to another creditor, not the original lender. I actually am on XXXX. I sent over a request to be approved for XXXX XXXX. Approval from my student loans to be removed from my credit. I sent the doctor 's note over from my physician. As well as the information from social security they denied. I'm still on XXXX. This is past the 3 years I had an income repayment of 0. Now I got ta income repayment. That I have to pay {$360.00} a month. When I'm below income XXXX XXXX. There is over {$65000.00} on my credit report. That is preventing me from getting a mortgage. Any credit any type of anything above water? I need your help to get this taken care of ASAP.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2023-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-30
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have had federal student loans since XXXX at XXXX for my XXXX and XXXX XXXX in nonprofit management. I have worked in XXXX my entire career with a short period in default but otherwise have paid well over XXXX and over XXXX payment. Somehow I still owe XXXX. I have requested an entire print out of my payments including balance and interest rate along the way. The current servicer Mohela claimed they could only provide back to XXXX and to contact studentaid.gov. They said prior to that servicers have either gone out of business or information not accessible. Mind you the federal government has changed servicers at least 5 times over the duration of my loans. I spoke to studentaid/federal government to request a full report of the money I PAID the federal government and they said it isnt accessible because companies out of business. I then submitted a complaint with them requesting once again my full report. They closed my complaint without resolution. I spoke with them again the other day asking what the resolution was and the person on the phone was confused why there werent any notes and it was closed. This is corrupt. How do I owe XXXX after paying 20 years on a XXXX federal student loan? Why cant the federal government provide me the full history of my payments and interest rate? What other entity provides a loan yet doesnt have accountability for payments and interest rates? How do I know if there was any corruption or false calculation along the way because as of now there is absolutely no explanation as to why I still have XXXX on a 20 year federal student loan that started at XXXX. Furthermore for public service degrees!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-28
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: I have been part of the XXXX program for more than ten years. On XX/XX/ Mohela sent me a letter that stated I have met the 120 payment requirement to receive forgiveness. I agree. It has now been more than 120 days and I have not received the forgiveness and nobody in customer service has a clue on what the status is, where it is at in the process, or how long it will be until it is processed. This is completely unacceptable in the finance world. This impacts my credit and my financial health and well-being. The website and customer service team will tell you 30-90 days so I continued to be patient and wait. This is unreasonable and I want an immediate update on the status and most importantly for the loan to be discharged as it should be according to the program terms.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 320XX
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Credit monitoring or identity theft protection services
Subissue: Problem canceling credit monitoring or identify theft protection service
Consumer Complaint: The student loan was taken out fraudulently pay under my name. Both subsidized and I subsidized loans were taken out in my name totaling almost {$5000.00}. I did not take out any type of student loans and ever since finding out in XXXX Ive been working to get them removed off of my credit. It removed from 2 bureaus because it was verified they were my account except on XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60615
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A