Date Received: 2024-01-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: so- this is also a follow up on previous complaint for mohela. The attorney general received a letter from a lawyer on XX/XX/XXXX who stated that my request for refund was processed on XX/XX/XXXX and gave amount of XXXX as a refund amount from 30- 60 days although the letter was dated after the 60 days. ( see documents ) A month later you received a letter from Mohela stating that they were still trying to figure out amount I am actually owed which makes no sense seeing they already decided they were keeping the XXXX even though they were also payments made during the pandemic and applied them to loans that were not yet due. to this date, over 120 days PAST the processing date of XX/XX/XXXX, I have received XXXX money in regards to this. Someone is not doing their job and I am suffering due to this. I need this resolved as I am paying interest to the dept of health and human services and this is very unfair to me!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: I have submitted two requests in XX/XX/XXXXXXXX XXXX to request a new IDR plan, the standard plan. Both times I have called I have been told the requests were received and I would receive an email response of the status. I have not received an email of the status. Both times I have called I have been told it is pending and that it is just taking time to process. The second time I called in XX/XX/XXXX- they placed me in Administrative forbearance. It is now XX/XX/XXXX and I still have not received an update as to my IDR plan request and interest is still accruing.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NC
Zip: 28273
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XX/XX/XXXX payment showing as Employment Not Certified and form for employment verification was submitted on XX/XX/XXXX, XXXX, XX/XX/XXXX and again on XX/XX/XXXX and again shows processed but payment count isnt reflecting. I spoke with several representatives who assured me it would be corrected and escalated. Months later this payment is still not reflecting forms submitted and processed. I have sent several secure messages and I got automated responses that I will receive a response within 15 to 30 business days and I have yet to have this issue resolved after several attempts and addition to phone calls.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IL
Zip: 60016
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I requested a free credit report from XXXX XX/XX/XXXX. This report shows loan balances related to Mohela. An account inquiry at Mohela show balances of XXXX on all accounts XX/XX/XXXX. The XXXX credit report indicates that Mohela information was last updated XX/XX/XXXX. Mohela states that they are sending updated information to credit bureaus on a monthly basis. This is not occurring.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 860XX
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: After several calls and discussions, I was able to be placed on the save program. I received a letter XX/XX/year> saying I would be on the save program for 12 months at {$0.00} a month payments. On XX/XX/XXXX, I received another letter that I was moved to another payment plan for 12 months at {$180.00} a month payment. I did not request this change and there is no explanation as to why I was changed. Additionally, no one can explain the interest accruing on my account.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32259
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have tried to pay my student loan payments to Mohela for 3 months now. My bank tells me that they never receive the XXXX check info from mohela. I have used this account multiple times to pay payments and receive money. Mohela told me that my bank account did not exist and that is the reason they could not process the payment.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 77627
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Per XX/XX/XXXX, I received a notice from XXXX/Department of Education that I received a total and permanent discharge of my student loans ( TPD ). This is not accurately reflected in all three credit bureaus. When I disputed the claim with XXXX in late XXXX, for example, MOHELA returned information saying that it was accurate. Further, my account with XXXX is reflecting a past due balance and after repeated communication, they have not responded or resolved the issue. Something is wrong with their system and it is costing me money. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Since XX/XX/23 I have been calling Department of Education, XXXX, and MOHELA to accurately report that MOHELA purchased my loan and that my Department of EdXXXX XXXX XXXX paid in full/transferred. To date, MOHELA has hung up on me, refused to accurately and fairly report the change of loan servicer, and told me to go back to XXXX who per The Dept of Ed Ombudsman can not fix the issue. It MUST be reported by MOHELA. This action is doing REAL physical and psychological harm to me as an individual. I am at risk of losing the home I live in because the landlord wants to sell the property and I can not purchase it with this erroneous and illegal reporting on my record making it appear that I owe {$130000.00} on my student loans instead of {$68000.00}.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 179XX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: MOHELA 's portal shows that my XX/XX/2023 payment period is ineligible for PSLF because " Deferment or forbearance exists this period. '' However, the deferment and forbearance during this period was eligible for PSLF credits per Department of Education guidance due to MOHELA 's own billing issues.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32216
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Mohela has been servicing my loan and they have mishandled a very large payment that my employer sent them. I signed a contract with my employer to keep working for them for a number of years to make a large sum payment to my loan. I work for the federal government ( USDA ), and they sent a check that was never applied to my loan. I was on the phone 4-5 different times to follow up on where the money was because my employer said the check had been cashed, but never applied. The check was sent in XXXX, and I have provided the follow up asking where the money was and no responses ever to the written messages. And on the phone the provider said they were just backlogged with work. I received a message from my employer saying the funds were returned to them this XXXX. I have called the loan servicing provider 10+ times over the course of the last 2 weeks and can not get ahold of a live person to discuss why they were never applied like I was assured they would be. I have attached supporting screen shots reflecting correspondence on this issue. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OK
Zip: 737XX
Submitted Via: Web
Date Sent: 2024-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A