Date Received: 2023-10-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/2023, I received an email from Mohela that my " request for forebearance '' was approved. I did not request a forebearance. I am working toward the PSLF and these months in this " administrative forebearance '' that I have been placed in from XX/XX/2023 - XX/XX/2023, is costing me TWO MONTHS toward my 120 eligible payments. This forebearance, that I did NOT request, was merely emailed to me. I do not even have the option to make a payment!!!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OK
Zip: 73120
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am currently an anesthesiology resident physician at the XXXX XXXX XXXX XXXX XXXX ( XXXX ). I am asking for your help with a XXXX XXXX XXXX, MOHELA. I have almost {$400000.00} in student loans after medical school and I plan to pay off every XXXX. MOHELA provided me with documentation on XX/XX/XXXX that my student loan payment would resume on XX/XX/XXXX. I have documentation from them stating I was placed in the XXXX XXXX XXXX XXXX ( XXXX ) plan after previously being in the XXXX XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX ) plan. They said I had been placed in XXXX and my monthly payment would be XXXX. I set-up Auto Debit Payment to be withdrawn from my bank and got a confirmation letter from MOHELA that auto pay had been set-up on XX/XX/XXXX. Today, I realized a payment for my student loan had never been taken out of my bank account. I logged into my MOHELA account. MOHELA placed me on forced administrative forbearance on XX/XX/XXXX. I was placed in forbearance without my knowledge or approval. In forbearance I am accumulating over {$2000.00} a month and unable to make a payment that would count towards my XXXX payments for XXXX. I called MOHELA and after waiting 2 hours to speak to someone they told me my XXXX plan application is still being processed and until it is processed fully I would remain in forced forbearance. They said it could take until XXXX before my XXXX plan would be processed and I would have to remain in forbearance. This is craziness. The XXXX plan guarantees I should never see my balance grow as long as I keep up and make my required payments. My interest is growing fast and I just want to make a monthly payment to start to pay off my huge sum of loan. MOHELA won't allow me to do so. I should not have to pay interest I have already accumulated because of this loan service company. Can you please help me. Is there anything I can do?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My loan servicer debited two monthly payments from me instead of one. When I called to resolve this and refund the extra payment, they told me it would take at least 60 days to refund me. Thats insane, I have bills to pay and now my account is overdrawn and I have nothing to replace the funds with. These loan services cant be doing this to people when it takes that long to get the money back. Also can we please investigate why it takes them 60 DAYS to provide refunds?? Like you have the money just give it back. This is insane in this economy and I'm really XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 90031
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: I have recently began repaying my loan of XXXX ... my interest rate is 6.8+.. every day, i am charged XXXX dollars in interst which exceeds my minimum payment. Every dollar i pay a month, sometimes twice, is paid to interest alone.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AZ
Zip: 85741
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: On XX/XX/2023, I received notification from my federal loan servicer that my federal student loans had been forgiven as part of the Biden-Harris Administration debt relief. The notice indicated the loan servicer had notified, or would notify by the end of the month, all national credit bureaus of my student loan forgiveness. However, they have failed to honor that requirement as part of the forgiveness. On XX/XX/2023, I filed a dispute through XXXX. On XX/XX/2023, I received an update in regard to my dispute but it did not result in a change to my loan balance and payment amount. Instead, the loan servicer continues to report an incorrect loan balance and payment amount. Currently, loans that were not part of the debt relief have gone into repayment but my loan balance with the credit bureaus is incorrect. On XX/XX/2023, I reached out to my loan service through a web form which indicated inquiries would be answered within three business days. However, they have failed to respond.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Struggling to repay your loan
Subissue: Problem with your payment plan
Consumer Complaint: The complete lack of support and aid is so infuriating. Im screaming into the abyss now. As a XXXX yr old trying to take advantage of the SAVE plan, Im ripping my out my hair making more of an effort than the greedy scam loving company Im so lucky to have borrowed money from. Do better. Were all deeply struggling. The entirety of the world is in debt. WERE ACTIVELY FUNDING A GENOCIDE WHILE OUR OWN PEOPLE CAN NOT AFFORD THE RIGHT TO LIVE AND THEY DIE HUNGRY. Keep protesting, keep questioning, keep caring. The true oppressor is money.
Company Response: Company can't verify or dispute the facts in the complaint
State: TX
Zip: 78249
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I can not reach Mohela customer service to discuss loan programs available to me. I have been on hold for more than XXXX minutes XXXX times and hung up in frustration. Mohela needs address my questions before too long. NEED HELP!!!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 93065
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: This is the XXXX attempt to communicate w/ MOHELA regarding the PLSF. I have met the requirement of working for a government and or nonprofit community IRS verified employer. I am still currently employed with a XXXX XXXX XXXX XXXX XXXX XXXX. I submitted all required information to XXXX XXXX XXXX XXXX ( MOHELA ) and Student Loan Services. I have enclosed copies of all communication from MOHELA whereby it is written that I have 1 payment for total PLSF. MOHELA recently sent a letter stating that I was approved for an Administrative Forbearance ending XX/XX/2023. That is not the WRITTEN agreement that MOHELA mailed to me. I do not want my credit score impacted and according to THEIR written notification, I am eligible for PLSF. According to President Biden statement regarding PLSF, I have the XXXX years of employment with the XXXX XXXX Forbearance to be included. I also have made required payments.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21220
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: The list of things wrong with MOHELA is beyond extensive. Theyve given me incorrect information about my loan repayments on multiple occasions that have resulted me losing thousands of dollars. Collectively, Ive easily spent XXXX hours on hold with them since being transferred to their service. Once I spent XXXX hours on hold before someone answers and then immediately hung up on me. This company is not fit to operate in the XXXX, and everyone involved in running this operation deserves jail time.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: KY
Zip: 40511
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Mohela has horrible customer service. Wait time is ridiculous 45 minutes to 1hr. Placed on hold multiple times after speaking to a representative. If you ask to speak to a Supervisor I was told that I would be on hold for hours. Also, I'm being told different information when I call about my PSLF payment that have not been updated. This is the worst company to service student loan accounts. I will be looking to transfer my loans to a different servicer.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: 45240
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A