Date Received: 2023-11-01
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Earlier this spring, I went through the process of loan forgiveness via PSLF program. My federal loan was noted as having a XXXX balance as of XX/XX/2023 after completing the program requirements. I received a letter stating as such. I have been trying to contact MOHELA since late summer to present date, regarding my credit report. My credit report still list the full balance of {$110000.00} due MOHELA. Each time I try and reach out to this company, I am unable to get a representative on the phone, despite remaining on hold for up to two hours per phone call. I have tried several times a week starting at the end of XX/XX/2023. I have also sent messages through the email portal which have remained unanswered. I would like to get this balance noted as paid in full or removed from my credit report. It is now negatively affecting my credit.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: ME
Zip: 04210
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XXXX : Auto-payment of old certification ( about $ XXXX ) in process. XX/XX/XXXX : Income recertification was completed online to expedite processing to lower payment, as income has dropped. Kept IDR plan as is. New calculated payment is around {$700.00}. Application is processing, though no documentation is required per company, since policy now is that until XX/XX/XXXX, income can be self-certified. XX/XX/XXXX : Contacted Mohela about changing auto-payment amount to updated lower payment -- rejected, since autopay already processing and do not want to go into forbearance, due to PSLF eligibility. XX/XX/XXXX : Auto-payment of {$1200.00} processed. XX/XX/XXXX : Processing Delay notification in inbox from Mohela. XX/XX/XXXX : Income recertification still in process. Contacted Mohela to request that if processing delay persists past the next payment amount due ( XX/XX/XXXX ), that I receive a refund. Mohela response : if application is still processing at time of next payment, I am not yet " approved '' for new payment amount and I will still owe old payment of {$1200.00}. My payment of {$700.00} will not be effect until the application is processed and approved. My response : if it wasn't for the delay in processing, my application would not take over 30 days to be process. Why should I be punished ( owe more money ) because of a processing delay? If my application was dated in XXXX, there was no warning that my application for lower payments would potentially not be approved beyond a month. If my application in XXXX states my income has changed, why would it not apply to my payments starting in XXXX? It does not make sense that the updated lower payments do not take effect until the application is processed. If a processing delay is order, I have the right get a refund for a payment done while there is a lack of staff to accomodate the large amount of paperwork during this unprecedented time. It is not my fault student repayment restarted for millions of people at the same time.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94602
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I still ( as of XX/XX/2023 ) have not received a billing statement from Mohela for my federal student loan. I have called several times, starting in XXXX, to try to learn what my monthly loan amount will be. Each time I call I get a different answer. Because I was able to pay off quite a bit of my loan during the pause, my monthly payment should be less than it was before. Studentaid.gov estimates my payment at {$630.00}, and the latest estimate from Mohela is {$710.00} ( who knows why those amounts don't match up ). On XX/XX/XXXX, Mohela auto-debited me for {$1000.00} - my monthly amount due before the pause. When I called Mohela to complain, I was placed on administrative forbearance, which had the effect of increasing my interest rate by XXXX XXXX ( because it removed the autopay discount ). I should not have my interest rate increased because Mohela can't figure out my loan payment amount. On Monday, XX/XX/XXXX, the Department of Education announced that it would be directing Mohela to place borrowers who had received incorrect or late billing statements on forbearance with zero interest. I called Mohela to ask if I was being placed on this zero-interest forbearance, and the person I spoke with and their manager both had no knowledge of this DoE announcement or policy. I asked to be taken out of administrative forbearance ( restoring my auto-pay discount ) but will likely continue to be overcharged on my loan amount. Because my loan is accruing interest, I don't feel comfortable withholding payments until the problem is fixed, as that will increase the amount I pay over the life of the loan. On my latest call with Mohela, the customer service representative I spoke with confirmed that I have not received a billing statement.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11231
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Hello, I tried making a lump sum payment of {$1000.00} on XX/XX/2023 to pay down my student loan balance. Instead of doing that, it paid off 7 months in advance. So they took the money and applied it to interest instead of principal. I tried calling Mohela on XX/XX/2023 to figure out how to make a principle only payment and they are telling me it is not possible. This can not be true, they simply just do not want me to pay my loan off early.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OR
Zip: 97229
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: I have called Mohela regarding the balance on my account, which is was granted 100 % by the department of education. I received a letter stating that my student loaned will be adjusted and cover at 100 % due to the lawsuit with the court due to my student loans with the school that I attended XXXX university . Half of my loans have been adjusted and corrected but I still have a balance showing on my account which I have proof Mohela with the letter provided by the department of education and they continue to ignore and make corrections to my account. The balance of {$15000.00} plus is still showing on my credit report, which is causing a lot of issues with my credit score, etc. I dont know what else to do with the department of education and Mohela . Ive been dealing with this issue since 2004 after graduating from the university when false information was presented to me And forms where, signed or not authorized by me.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-02
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: In XXXX I began payments on my XXXX student loan. I made monthly payments to XXXX until my loan was sold to XXXX in XXXX. I then paid them monthly until XXXX stopped payments. I continued to make payments when I could and my loan was sold to Mohela a few months ago. I still made payments to Mohela and when the loan started up again I looked to see how much I had left to pay. My heart sank. I now owed over $ XXXX. How did my loan grow? Before XXXX it was in the low $ XXXX range. I contacted Mohela and asked them this question. They could not answer. I requested a record of every payment that I have EVER made as they should have received those when they bought my loan. I tried to contact XXXX but I no longer have an account with them and could not speak to them without one. It has been almost two months and Mohela still has not provided me with an explanation or record. I would like Mohela to bee looked into because I believe that they made a mistake along the lines. They were either charging a gross amount of interest during XXXX, which was not supposed to occur, or they messed up the amount owed. I believe that others are also having this issue and that this company needs to be looked into.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: 98273
Submitted Via: Web
Date Sent: 2023-11-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: When the student loans were paused for COVID, I spoke with Mohela who told me to consolidate both my and my sons parent plus loans ( I am graduated but he is still in college ) into one so that I can make the most of XXXX loan forgiveness program. I was told that I would receive about $ XXXX off of my loan and my son would receive {$10.00} off of his. Therefore, I was told I would have a similar monthly payment to what I was already paying and the consolidation would allow all loans to be forgiven under the XXXX I had applied for upon graduation. I am a civil servant for XXXX years and had been at a non-profit for five years. I was told Mohela would credit from my XXXX XXXX until the pause was over as payments towards my PSLF. However, when XXXX plan failed I was left with this huge consolidated loan with payments that I now can not afford because they will be increased to over {$1200.00} per month once my son graduates next year. Additionally, my account shows that I have no credits towards my PSLF whatsoever. I am reading online now that to qualify for XXXX I must be on an income driven repayment program. I was never told this before. I am outraged by the misinformation and have reached out numerous times to Mohela, even leaving messages. No one calls back. When you do call, you are placed on hold for hours and no one ever answers. I paid my bill this month because I had no choice. However, I believe this is a tremendous injustice to those of us who are making decisions based on the information provided by our loan servicers. Then, after we are misguided, they take no accountability for their actions. I work hard as a civil servant. I took out tons of money for a degree only to have a job I get paid peanuts for. The one hope I had was supposed to be XXXX combined with relief from XXXX plan. I deserve answers. On top of this all, my son, who I have taken loans out for has XXXX and they have never told me about how his debt could be XXXX due to his XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NY
Zip: 11779
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Applied for SAVE repayment plan in XXXX. Mohela cancelled request and put me on standard repayments. They sent a bill for {$390.00}. I tried calling and was hung up on by a customer service rep after holding for over 2 hours. I reapplied for SAVE, it has now been approved but they have not adjusted the payment amount. My account still shows {$390.00} due for the next payment. Even though the SAVE program dropped my payments down to {$84.00}. Mohela refuses to adjust my account correctly. Ive tried calling, Ive send them secure messages on their website and I dont get a response. I dont know what else to do other than seek legal action against them.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 23223
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The XXXX XXXX has XXXX my federal student loans with MOHELA in XXXX, effective XX/XX/2023. I received confirmation in a letter from MOHELA, dated XX/XX/2023. As of XX/XX/2023, the total loan balance of {$110000.00} still shows as outstanding/ still being owed on all three ( 3 ) credit reports. I have filed credit report disputes with the three ( 3 ) credit bureaus : XXXX, XXXX and XXXX which are being investigated at present.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have a consolidated student loan with Mohela ( XXXX ). When I applied for the loan, there was an automatic 0.25 % discount if you enroll an automatic payments. From the very first day I could, I enrolled an automatic payments. Their website and app does not indicate I've been getting any auto pay discount. When I contact the company they claim I am without having proof. They also are alleging a lesser discount than the quarter of a percent advertised when I originally signed up. When I recently contacted them asking for documentation of the discount, even their documentation shows a period of time where I was not given the auto-pay discount even though I was enrolled in auto pay. I feel this company is intentionally misleading borrowers and not fairly charging interest to vulnerable borrowers.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A