Date Received: 2022-10-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Submitted my Keybank credit card payment a few days late. They hit me with late charge the day it was due. I was late due to being in hurricane XXXX. No internet, phone, power etc. I called them as soon as I could find cell service. The guy did say he saw that the payment transfer was in the process. Said he would not remove late fee because in XXXX I had requested a 2 day payment extension when I was hospitalized. says hurricane or not I am only entitled to request late fee forgiveness once every 12 months. No way I could have gotten anyone a payment during this mess. Lucky enough to have survived.
Company Response:
State: FL
Zip: 33950
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I had submitted several payments anywhere of 10-12 payments to XXXX bank XXXX and key kept fluctuation what funds I had available or not, while not showing me what was coming out to be able to maintain not getting any fees, everytime I thought I was done, I got more fees. My new bank XXXX shows me when a check in pending, thats right a paper check! So not being able to see any ACH or anything is stupid and just allows them to collect more fees! Also they have my account locked out online so I cant log in OR even recover it to try and give exact figures. MADNESS!
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Earlier had made a complaint was thought by XXXX XXXX XXXX XXXX call later was against XXXX although do not have complaints for XXXX XXXX XXXX my complaint is for key bank although not against key bank systems or XXXX XXXX my complaint is against a scam by man named XXXX XXXX XXXX said he would give a government loan although he said as well pass code is XXXX later key bank closes my account XXXX asked for 45 day notary republic the cost of paying alln white money for a loan I never acquired afterwards the cost was double original amount for scam I talked to XXXX XXXX of XXXX XXXX with info to had to pay gone to collections amount with key bank gave same info to XXXX XXXX if special investigations to never was compensation same with XXXX XXXX civil rights for list stolen items in wa XXXX California state
Company Response:
State: MN
Zip: 55432
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been scammed by a fake cryptocurrency platform, I have invested to that fake platform, when I wanted to withdraw my money it made excuses and blocked me from that platform, I started researching a bout that platform, I found out that it was fake and I got scammed, I contacted the bank, send emails, calls, I didn't receive respond from bank through email and I received negative responded by calling the costumer service. please see the attach file for more information regarding my complain and my story.
Company Response:
State: WA
Zip: 98002
Submitted Via: Web
Date Sent: 2022-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-08
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I cant afford to pay back all of the debt at once. They call me EVERY SINGLE DAY! I tried to deposit cash into their atm to pay back {$100.00} & it said it would not accept cash at this time. I have tried twice now. Which I am sure they have record and surveillance of. They will not stop contacting me its basically harassment at this point I have screenshots of missed calls and also voicemails.
Company Response:
State: IN
Zip: 46143
Submitted Via: Web
Date Sent: 2022-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I did a mobile deposit of a check to Keybank through their mobile bank on Thursday XX/XX/XXXX, when I deposited the check I got a prompt saying my funds would be available on Friday the XXXX. When the funds weren't there I contacted the bank and they told me that my funds would be available until the XXXX taking a hold of XXXX days to my deposit. I talked to them and told them that although terms and conditions on my account do mention the possible hold while depositing a check, the prompt on the app saying my funds would be available the next day if I did a mobile deposit was misleading. The supervisor at the contact center told me that if that was the case, it would be misleading. Upon checking what the prompt said he confirmed what I said was correct and said that indeed, information could be " clearer '' but that he could not do anything about it. Now I stand with Keybank holding my funds and no access to them for what I consider to be negligence for their error while drafting the information on the prompt or misleading information if purposely placed liked that knowing it differs from the information on their terms and conditions that I signed.
Company Response:
State: OH
Zip: 43615
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened a checking acct online with key Bank on XX/XX/XXXX with the understanding it was a bank promotion of earning {$200.00} after 90 days. The requirement was that I needed to have a direct deposit of {$550.00} or more. I have had numerous direct deposits since then. I was expecting the {$200.00} around the end of XXXX. I called them and stopped in the bank and they seem to be giving me the run around. I did misplace the online code that I used to open the acct but they should be able to verify it. They are still offering the promotion as of today. How hard can it be to see I opened the acct online in XXXX. We are talking about {$200.00} not {$2000.00} or {$20000.00}. I feel like they should have deposited the {$200.00} within a reasonable time of investigating it. Thank you,
Company Response:
State: CT
Zip: 06066
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I had two loans with Key Bank. One ending in # XXXX and the other ending in # XXXX. I lost my job and was unable to pay said loans and agreed upon a settlement for both loans. I received letters showing the acceptance of the agreed settlement amounts. Correspondence regarding these loans and the settlement agreements were dated between XX/XX/2018 and XX/XX/2018. The settlement amounts were paid in full by check # XXXX in the amount of {$1500.00} and a direct withdrawal from the collection company for {$4200.00}. Even though these were paid in 2018 I still receive calls regarding these accounts. Each time I receive a call I explain the same scenario as explained above. Each time the research and find that my loans are satisfied. Every time I speak to a person that calls regarding this issue I request to be taken off the call list. Yet here I am years later receiving the same calls time and time again. I know that the calls are recorded they can listen to my requests. I don't want to receive these calls any longer. It feels like harassment. I have made the same request again and again. I am concerned that if they are still calling me that it is showing on my credit report and negatively impacting it. I would like the matter resolved immediately.
Company Response:
State: NY
Zip: 14206
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Had 2 charges come out of my account and I disputed them. Was promised my claim was expedited and that I would receive my funds within a few days and funds were never dispersed. Told by several different employees my new debit card was being sent and it never was. It was canceled 3x. My problem has not been handled and passed off and blown off by multiple people of keybank.
Company Response:
State: OH
Zip: 44221
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Managing an account
Subissue: Deposits or withdrawals
Consumer Complaint: I got a deposit from my uncle which is a loan for my debt with XXXX bank which is {$8500.00} and my uncle sent me {$11000.00} because thats the amount of the loan you requested and key bank has put an hold on it for up to 3 weeks now and also your social security came in also and they didnt allow you to take that out also asking for a prove of the {$11000.00} why your uncle has already made contact with them and key bank stole your {$65.00} from your account why you are in quarantine
Company Response:
State: NY
Zip: 132XX
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A